Are Public Administration Institutions Willing to Disclose Their Performance Through Data Portals?

2018 ◽  
pp. 234-253
Author(s):  
Patrícia Moura e Sá ◽  
Rui Pedro Lourenço ◽  
Susana Veloso
Keyword(s):  
Performance Measurement ◽  
Information Disclosure ◽  
Public Services ◽  
Open Government ◽  
The Internet ◽  
Performance Information ◽  
Measurement Systems ◽  
Wide Range ◽  
Public Resources ◽  
Performance Measurement Systems

Over the last couple of decades, public administrations have been adopting performance measurement systems with a twofold aim: internally, to obtain feedback on the extent to which they are achieving their goals and, consequently, to have indications on the changes they need to introduce; and, externally, to support their accountability mechanisms. Within a principal-agent perspective, citizens are entitled to more information disclosure regarding the way public resources are being used and how well public services are performing. Given their accessibility and taking into account open government principles, the internet is an essential channel to convey information to a wide range of stakeholders (services users and citizens in particular) thus being crucial in promoting transparency concerning performance measurement. With reference to the Portuguese context, the current chapter analyses the performance information disclosure procedures implemented by the Directorates-Generals and evaluates some features of the performance indicators used.

Reconfiguring Performance Information Linking with Accountability

2012 ◽  
pp. 1-19
Author(s):  
Étienne Charbonneau ◽  
Younhee Kim
Keyword(s):  
Performance Measurement ◽  
Government Accountability ◽  
Performance Information ◽  
Measurement Systems ◽  
Performance Reporting ◽  
Reporting Systems ◽  
External Stakeholders ◽  
Performance Measurement Systems ◽  
And Performance ◽  
User Friendly

Over the past decade, performance information has been widely available to citizens along with the expansion of e-government, which has magnified communications between citizens and government as well as citizen direct participation in government business. If citizens are informed more about government performance, citizen trust in government should improve. However, there is, in effect, little use of performance information by citizens, since availability to citizens is not very visible. To disseminate the results of performance measurement effectively, government should pay attention to the improvement of performance measurement systems and performance reporting systems with citizen-centered approaches. User-friendly reporting should not just simplify the multi-layers of performance measurement for improving performance itself. Rather, this chapter suggests applying different approaches to present complicated performance information to citizens. Performance reporting should be constructed in modernized, innovative, and user-focused ways to stimulate the use of performance information by external stakeholders, which can promote government accountability.

AN EXPLORATORY STUDY ON R&D PERFORMANCE MEASUREMENT PRACTICES: A SURVEY OF ITALIAN R&D-INTENSIVE FIRMS

2009 ◽  
Vol 13 (01) ◽  
pp. 65-104 ◽  
Author(s):  
VITTORIO CHIESA ◽  
FEDERICO FRATTINI ◽  
VALENTINA LAZZAROTTI ◽  
RAFFAELLA MANZINI
Keyword(s):  
Performance Measurement ◽  
Information Disclosure ◽  
Critical Role ◽  
Anglo Saxon ◽  
Measurement Systems ◽  
Disclosure Requirements ◽  
Institutional Influences ◽  
Long Time ◽  
Performance Measurement Systems ◽  
Measurement Practices

Although measuring the performance of a firm's R&D activities is a very challenging task, the critical role played by R&D in creating and sustaining a firm's competitive advantage has raised the need to adopt appropriate performance measurement systems (PMSs) in R&D units. Therefore, management scholars have been studying this issue and PMSs have diffused in the R&D departments of most R&D-intensive companies. Nevertheless, empirical investigations into the diffusion and practical use of PMSs in R&D units mainly concern Anglo-Saxon countries, where R&D information disclosure requirements have been in place for a long time. The purpose of this paper is to study the diffusion and practical use of PMSs in the R&D units of firms that are not subject to these types of external institutional influences. With this aim, the results of a survey on the R&D performance measurement practices adopted by a sample of Italian R&D-intensive firms are discussed. They allow to understand why and how R&D-intensive companies design and use a PMS in their R&D units for managerial purposes.

Reconfiguring Performance Information Linking with Accountability

2012 ◽  
pp. 1367-1385
Author(s):  
Étienne Charbonneau ◽  
Younhee Kim
Keyword(s):  
Performance Measurement ◽  
Government Accountability ◽  
Performance Information ◽  
Measurement Systems ◽  
Performance Reporting ◽  
Reporting Systems ◽  
External Stakeholders ◽  
Performance Measurement Systems ◽  
And Performance ◽  
User Friendly

Over the past decade, performance information has been widely available to citizens along with the expansion of e-government, which has magnified communications between citizens and government as well as citizen direct participation in government business. If citizens are informed more about government performance, citizen trust in government should improve. However, there is, in effect, little use of performance information by citizens, since availability to citizens is not very visible. To disseminate the results of performance measurement effectively, government should pay attention to the improvement of performance measurement systems and performance reporting systems with citizen-centered approaches. User-friendly reporting should not just simplify the multi-layers of performance measurement for improving performance itself. Rather, this chapter suggests applying different approaches to present complicated performance information to citizens. Performance reporting should be constructed in modernized, innovative, and user-focused ways to stimulate the use of performance information by external stakeholders, which can promote government accountability.

Pengembangan Sistem Pengukuran Kinerja, Akuntabilitas Kinerja Dan Penggunaan Informasi Kinerja Di Pemerintah Daerah: Perspektif Isomorfisma Institutional

2018 ◽  
Vol 13 (1) ◽  
Author(s):  
Herlina Primarisanti ◽  
Rusdi Akbar
Keyword(s):  
Performance Measurement ◽  
Thematic Analysis ◽  
Qualitative Data ◽  
Qualitative Theory ◽  
Institutional Isomorphism ◽  
Regional Government ◽  
Performance Information ◽  
Measurement Systems ◽  
Performance Accountability ◽  
Performance Measurement Systems

This study aims to explore the development of performance measurement, performance accountability, and the use of performance information in the Local Government using the qualitative theory of institutional isomorphism. The theory of institutional isomorphism is used to interpret and explain the phenomenon of coercive, mimetic and normative isomorphism in the development of performance measurement systems, performance accountability and use of performance information. This research is a qualitative research using semi-structured and open interviews. Qualitative data analysis in this study uses thematic analysis. The results of this study indicate that the three phenomena of institutional isomorphism (coercive, mimetic and normative) are found in the process of developing a system of performance measurement, performance accountability, and the use of performance information in the Regional Government

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