Queuing System Optimization based on Customer Experience of Chinese Commercial Intelligent Bank Branches

2019 ◽  
Author(s):  
Ying Hu ◽  
Junyuan Tian
Keyword(s):  
System Optimization ◽  
Customer Experience ◽  
Queuing System ◽  
Bank Branches

The Application of Computer Simulation Technology in the Queuing System Optimization

2014 ◽  
Vol 556-562 ◽  
pp. 3849-3851
Author(s):  
Rong Hua Tan
Keyword(s):  
Computer Simulation ◽  
Queuing Theory ◽  
Optimization Problem ◽  
Classical Model ◽  
Discrete Event ◽  
System Optimization ◽  
Discrete Event System ◽  
Queuing System ◽  
Event System ◽  
Definition Of

The optimization Problem of queuing system is an important research subject in the queuing system.There are two ways to solve this problem:one is the traditional theoretical analysis, the other is the application of computer simulation. This thesis introduces the queuing theory and the simulation technique of discrete event system, including fundamental conceptions, methods, performance index and classical model of queuing system, as well as the definition of simulation and the procedure of the simulation of discrete event system. And procedure and parameters set of general modeling methods are analyzed.

Reverse Service: A New Concept of Service Science

2012 ◽  
Vol 629 ◽  
pp. 956-961
Author(s):  
Hao Hao ◽  
Feng Zhang ◽  
Guo Chun Tang ◽  
Xing Gen Wu
Keyword(s):  
Global Economy ◽  
Service Industry ◽  
Value Added ◽  
System Optimization ◽  
Development Trend ◽  
Customer Experience ◽  
Low Carbon ◽  
Core Content ◽  
Traditional Service ◽  
Relevant Field

The service industry have become vital strength of today’s global economy. The traditional service are almost designed and drived from enterprise. This article firstly brings forward the concept of ‘Reverse Service’, which feature is ‘Customer Pull’, individuation, green low carbon and circulation friendly. The article introduce the meaning of the reverse service from the perspective of customer experience with its core content of the optimization of customer experience, path of reverse service and system optimization, intellectual value added and interface innovation, which objective is implementing cycle use of resource, green environment protection, maintaining service reputation, building up brand image and enterprise sustainable development. Based on this, this article summarize the scientific significance of research from this perspective including particularity, systematic science and green sustainability. Finally, the article gives the summary of the current research status and development trend of the relevant field.

Omnichannel Customer Experience Measure

2020 ◽  
Author(s):  
Si Shi ◽  
Yi Wang ◽  
Xuanzhu Chen ◽  
Qian Zhang
Keyword(s):  
Customer Experience ◽  
Experience Measure

A managerial perspective on omnichannel e-customer

2020 ◽  
pp. 5-17
Author(s):  
Maria Teresa Cuomo ◽  
Francesca Ceruti ◽  
Alice Mazzucchelli ◽  
Alex Giordano ◽  
Debora Tortora
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Empirical Analysis ◽  
Customer Experience ◽  
Tourism Industry ◽  
Point Of View ◽  
Social Commerce ◽  
Social Dimensions ◽  
Offline Channels ◽  
Managerial Perspective

The actual omnichannel customer uses indifferently both online and offline channels to express himself through consumption, which increasingly blends personal, cultural and social dimensions. In this perspective social media and social networks are able to assist e-retailers in their effort of creating a total e-customer experience, especially in the tourism industry, trying to satisfy their clients from the relational and commercial point of view. By means of an empirical analysis where managers were interviewed on the topic and its degree of application in the firms, the paper underlines how from the managerial point of view, that represents a new prospect on the topic, the expected shift from e-commerce to social commerce paradigm, facilitating the selling and buying of products and services by using various internet features, is nowadays not completely understood and realized.

Selecting which touchpoints to manage for customer loyalty: an empirical analysis in retail banking

2019 ◽  
pp. 39-54
Author(s):  
Marco Ieva ◽  
Cristina Ziliani
Keyword(s):  
Empirical Analysis ◽  
Customer Loyalty ◽  
Online Survey ◽  
Customer Experience ◽  
Retail Banking ◽  
Customer Experience Management ◽  
Moderating Role

Customer Experience develops through a journey of touchpoints. However, little is known on the role of touchpoints in contributing to customer loyalty, which is the final aim of Customer Experience Management. This study provides an examination of the relative and moderating role of frequency and positivity of exposure to more than twenty touchpoints and their interplay in contributing to customer loyalty. An online survey on more than three thousand consumers is run with reference to retail banking. Results show that only a small number of touchpoints is significantly related to customer loyalty. Findings point companies' attention to invest their efforts in managing both the frequency and positivity of specific touchpoints.

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