Customer Experience: Emerging Research and Practice Opportunities for I-O Psychologists

2011 ◽  
Author(s):  
Miriam T. Nelson ◽  
Terri Shapiro ◽  
Marc B. Sokol
Keyword(s):  
Customer Experience ◽  
Research And Practice ◽  
Practice Opportunities

Applying the EEE customer mindset in luxury: reevaluating customer experience research and practice during and after corona

2020 ◽  
Vol 31 (6) ◽  
pp. 1175-1183 ◽  
Author(s):  
Philipp ‘Phil' Klaus ◽  
Aikaterini Manthiou
Keyword(s):  
Design Methodology ◽  
Customer Experience ◽  
Service Research ◽  
Research Directions ◽  
Content Type ◽  
Research And Practice ◽  
Related Service ◽  
Luxury Industry ◽  
The Impact ◽  
Review Current

PurposeThis paper’s objective is to raise awareness of how customer experience (CX) research, a key construct of modern-day service research, needs to be revisited in view of the pandemic. Particularly, we examine whether CX-related service research constructs, models and frameworks need to be reevaluated during and after the Corona crisis and if so, how and why? Moreover, this paper contributes to CX research by analyzing the customer mindset from three perspectives: emotions, employment and expectations (EEE).Design/methodology/approachWe critically review current CX practices and investigate the impact on how customers perceive services in this time of crisis.FindingsBased on this critical analysis, we discuss implications for research and practice with reference to the example of the luxury industry with its historical emphasis on the CX. This discussion leads to related propositions and research directions through Corona and beyond.Originality/valueWe investigate the current customer mindset in more detail, which we divide into three main themes: emotions, employment and expectations (EEE).

Genetics and Nursing: The Interface in Education, Research, and Practice

2001 ◽  
Vol 3 (1) ◽  
pp. 13-23 ◽  
Author(s):  
Felissa R. Lashley
Keyword(s):  
Health Care ◽  
Education Research ◽  
Nursing Education ◽  
Health Professionals ◽  
Basic Knowledge ◽  
Genetic Knowledge ◽  
Nursing Research ◽  
Research And Practice ◽  
Education Practice ◽  
Practice Opportunities

Genetics is affecting all of health care, including nursing. The way in which nurses think about planning health care must be seen now through a “genetic eye” or lens, and nurses must learn to “think genetically.” While efforts to integrate genetics into nursing began in earnest in the early 1980s, this effort did not accelerate until the mid-1990s. Before nursing can fully incorporate genetic knowledge into education and practice in a meaningful way, the ways in which genetics will influence health care must be understood. The basic knowledge, skills, and attitudes needed by health professionals are discussed as well as their integration into education and practice. Opportunities for nursing research in genetics are presented as are possible directions. Recommendations for facilitating the integration of genetics into nursing education, practice, and research are also presented.

Research and Practice Opportunities at the Intersection of Health Education, Health Behavior, and Genomics

2005 ◽  
Vol 32 (5) ◽  
pp. 686-701 ◽  
Author(s):  
Catharine Wang ◽  
Deborah J. Bowen ◽  
Sharon L. R. Kardia
Keyword(s):  
Public Health ◽  
Health Education ◽  
Health Behavior ◽  
Health Behavior Change ◽  
Leadership Role ◽  
Public Understanding ◽  
Research And Practice ◽  
Practice Opportunities ◽  
Health Application ◽  
The Impact

Researchers and practitioners in health behavior and health education (HBHE) can play a pivotal leadership role in the integration of genomic advances to improve the public’s health. The purpose of this article is to outline research and practice opportunities at the intersection of genomics and HBHE. We begin this article by briefly summarizing the existing evidence in the literature pertaining to the public’s use of genetic services, the effectiveness of genetic counseling, and the impact of genetic testing. Following this, we outline and expand on several areas that we believe are ripe for further exploration, understanding, and public health application:(a) public understanding of genetic information, (b) interventions for health behavior change, and (c) public health assurance and advocacy. This analysis has identified the need to consider potential application efforts in genomics and HBHE from an ecological perspective, with an emphasis on multiple levels of intervention and analysis.

On the Electroimmobilization of Fishes for Research and Practice: Opportunities, Challenges, and Research Needs

Fisheries ◽  
2019 ◽  
Vol 44 (12) ◽  
pp. 576-585 ◽  
Author(s):  
Connor H. Reid ◽  
Christopher S. Vandergoot ◽  
Jonathan D. Midwood ◽  
E. Don Stevens ◽  
Jim Bowker ◽  
...  
Keyword(s):  
Research Needs ◽  
Research And Practice ◽  
Practice Opportunities

Communicating Assurance Using Practitioner-Customized Procedures: An Experiment and Emerging Research Opportunities

2020 ◽  
Vol 39 (4) ◽  
pp. 201-222
Author(s):  
Sandra C. Vera-Muñoz ◽  
Lisa Milici Gaynor ◽  
William R. Kinney
Keyword(s):  
Policy Change ◽  
Information Assurance ◽  
Ghg Emissions ◽  
Sufficient Evidence ◽  
Nonfinancial Information ◽  
Research And Practice ◽  
Research Opportunities ◽  
Confidence Judgments ◽  
High Assurance ◽  
Practice Opportunities

SUMMARY Traditionally, financial and nonfinancial information assurance standards have specified either “high” assurance based on “sufficient evidence” or “moderate” assurance based on analytical procedures and inquiries. Recently, in response to rapidly growing nonfinancial assurance demand, the IAASB extended the possible range of limited assurance by allowing practitioner-customized procedure descriptions and assuming diverse users can “appreciate” the varying reliability achieved. To test the validity of this policy change, we examine report users' confidence judgments for a GHG emissions assurance report using combinations of report attributes: critical practitioner-customized procedure descriptions, conclusion frame, and engagement label. We find that, consistent with an “assurance communication gap,” including or explicitly excluding a practitioner-customized procedure deemed essential-for-reasonable assurance does not significantly affect users' confidence judgments. However, we find that both positive conclusion frames and reasonable assurance engagement labels incrementally enhance confidence judgments. We outline research and practice opportunities related to emerging policy prescriptions involving practitioner-customized procedures.

Helping the General Education Team Support Students Who Use AAC

2012 ◽  
Vol 21 (3) ◽  
pp. 82-91 ◽  
Author(s):  
Carole Zangari
Keyword(s):  
Academic Achievement ◽  
General Education ◽  
Communication Skills ◽  
Communication Systems ◽  
General Education Teachers ◽  
Practice Opportunities ◽  
Support Students ◽  
Successful Students

Abstract To be successful, students who use AAC and attend general education classes require extensive supports and frequent practice with their communication systems. In this article, I explore the challenges faced by educational teams and discuss strategies for helping general education teachers, paraprofessionals, and others provide the AAC learning and practice opportunities these students need to maximize their communication skills and academic achievement.

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