scholarly journals Highway Expenditures and Associated Customer Satisfaction: A Case Study

2016 ◽  
Vol 2016 ◽  
pp. 1-9 ◽  
Author(s):  
Alexander Paz ◽  
Hanns de la Fuente-Mella ◽  
Ashok Singh ◽  
Rebecca Conover ◽  
Heather Monteiro
Keyword(s):  
Customer Satisfaction ◽  
Traffic Safety ◽  
Construction Projects ◽  
Transportation System ◽  
Department Of Transportation ◽  
Southern Nevada ◽  
Highway Transportation ◽  
System Data ◽  
The Government

This study analyzes the satisfaction of the Nevadans with respect to their highway transportation system and the corresponding expenditures of Nevada Department of Transportation (NDOT). A survey questionnaire was designed to capture the opinions of the Nevadans (customers) about a number of characteristics of their transportation system. Data from the financial data warehouse of the NDOT was used to evaluate expenditures. Multinomial probit models were estimated to study the correlations between customers’ opinion and the government expenditures in transportation. The results indicate the customer satisfaction is decreasing with respect to traffic safety throughout Northwestern and Southern Nevada highways. In addition, users of Northwestern highways are more likely to be satisfied, compared to their counterparts, with increasing construction spending to reduce the time taken to complete construction projects. In Southern Nevada highways, customers’ satisfaction increases with the expenditures associated with reduction of congestion. These insights are examples of the conclusions that were obtained as a consequence of simultaneously considering customer satisfaction and the corresponding expenditures in transportation.

scholarly journals Construction delays: a case study in the Brazilian Amazon

2017 ◽  
Vol 17 (3) ◽  
pp. 167-181 ◽  
Author(s):  
Luiz Mauricio Furtado Maués ◽  
Wylliam Bessa Santana ◽  
Paulo Cerqueira dos Santos ◽  
Renato Martins das Neves ◽  
André Augusto Azevedo Montenegro Duarte
Keyword(s):  
Factor Analysis ◽  
Construction Projects ◽  
City Planning ◽  
Brazilian Amazon ◽  
Construction Time ◽  
Construction Companies ◽  
Industrial Sectors ◽  
Planning Department ◽  
The Government

Abstract he construction industry is one of the industrial sectors with the lowest rates of fulfilment of contract deadlines, especially in developing countries. This fact has been the focus of considerable discussions seeking to identify the causes of the delays. The main purpose of this paper is to use factor analysis to identify the factors that are correlated with delay, contemplating exclusively residential real estate projects and using a city in the Brazilian Amazon as a case study. Based on the database from the government agency that authorises constructions in the city of Belém (City Planning Department - Secretaria Municipal de Urbanismo, SEURB) and data from construction companies, the study investigated 274 construction projects from the past 11 years. Factor analysis and work with the variables that can be identified and measured in the initial phase of the project, i.e., during the feasibility study, demonstrate that the physical characteristics of the apartments and the construction project are the primary causes for variations in construction delays; these causes have not yet been reported in the literature. We hope that the results of this study will contribute to more consistent forecasting of construction time, minimising the risk of delays.

scholarly journals A Gamified Mobile-Based Approach with Web Monitoring for a Crowdsourcing Framework Designed for Urban Problems Related Smart Government: A Case Study of Chiang Mai, Thailand

2019 ◽  
Vol 13 (12) ◽  
pp. 55
Author(s):  
Kitti Puritat
Keyword(s):  
Smart Cities ◽  
Crowd Sourcing ◽  
Chiang Mai ◽  
System Data ◽  
Urban Problems ◽  
The Government ◽  
Game Elements ◽  
The City ◽  
The Internet Of Things

Crowdsourcing in smart cities has rapidly grown with the buildup of the internet of things which has enabled citizens who are similarity thinking in the society to become increasingly connected with one another delivering information to the government in order to plan the city. This article proposes a gamified crowdsourcing framework for smart governments to solve urban problems. It could help government officers to organize the deliveries regarding the city’s characteristics. We applied game elements from the Gamification Concept in a mobile application in order to engage the citizens in our framework. We evaluated the framework for 2 months which had 548 citizens according to system data. According to our crowd sourcing project the most important issues that Chiang Mai is facing are pollution and traffic jams.

scholarly journals SME Customer Service Excellence: A Singaporean Case Study

2016 ◽  
Vol 4 (1) ◽  
pp. 13-22 ◽  
Author(s):  
Kelly Sze Wee Koh ◽  
Leslie Soon-Lim Chan ◽  
Samuel K. M. Ho
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Questionnaire Survey ◽  
Construction Projects ◽  
Critical Factor ◽  
Study Data ◽  
Service Excellence ◽  
Service Sectors

AbstractIn Singapore, service sectors are dominated by SMEs. This study set out to investigate customer satisfaction as a critical factor in SME survival and indeed in helping to maintain the overall health of the economy. In this study, data were collected from a Singaporean SME which supplies and installs glass for construction projects. Departments involved were Sales & Marketing, Administration, and Installation. A questionnaire survey was administered to every customer of the company in 2013 in order to evaluate the services provided by the three departments. Customers were categorized into five groups: main contractors, designers/sub-contractors, property managers, home owners and commercial owners. Data were analyzed in terms of thirteen customer service variables identified from the literature. Statistical methods were applied to data analysis and findings were arrived at. Findings were found to be sufficiently significant to permit the formulation of a Total Customer Service Excellence Model for SMEs in Singapore.

scholarly journals Cooperative Governance of Complex Public-Private Partnership Program: Case Study of Characteristic Town Program

2020 ◽  
Vol 2020 ◽  
pp. 1-13
Author(s):  
Zhen Chen
Keyword(s):  
Construction Projects ◽  
Interaction Network ◽  
Organizational Complexity ◽  
Network Problems ◽  
Improvement Scheme ◽  
The Government ◽  
Work Interaction ◽  
Partnership Program ◽  
High Coordination

PPP program is characterized by great organizational complexity, complicated communication network, and high coordination cost, which lead governance problems to be more complex than usual construction projects. Investigating 49 stakeholders of the D characteristic town construction program, the author constructs the work interaction network and supervision network of characteristic town PPP program based on organizational relationship. Through the calculation and comparison of network parameters, the network problems were analyzed, and the governance improvement scheme was proposed. The results show that, during the construction phase of the PPP program, (1) the SPV is still the core stakeholders; (2) the PPP program supervison belongs to hierarchical supervision characteristics and (3) the government regulators and loan institutions have limited influences on the program but they can restrict the SPV by strengthening supervision with subprogram stakeholders.

scholarly journals CUSTOMER SATISFACTION FROM PUBLIC SERVICE OBLIGATION (PSO) ROUTES: THESSALONIKI AS A CASE STUDY

2017 ◽  
Vol 3 (2) ◽  
pp. 23-37 ◽  
Author(s):  
Andreas Papatheodorou ◽  
Foteini Koura
Keyword(s):  
Customer Satisfaction ◽  
Public Service ◽  
Marketing Research ◽  
Economic Recession ◽  
Primary Data ◽  
Marketing Plan ◽  
The Public ◽  
Key Stakeholders ◽  
The Government

Ten years after the implementation of the Public Service Obligations (PSO) scheme in Greece, the mechanism has not led to the desired results. Among others, the state has imposed PSOs onto a number of routes that are either of questionable social value or which could prove financially self-sustainable without the need for a PSO after appropriate consultation with key stakeholders. In this context, and given the dearth of resources during a period of severe economic recession, it is necessary for the government to reconsider the structure of the PSO programme and adjust it to the new reality in Greece. In fact, as a first step towards this direction, the present paper seeks to gather all necessary information using the tools of marketing research, to study customer satisfaction and fulfilment of passenger needs on the PSO routes from/to Thessaloniki, the second largest city in Greece. Based on the results of primary data research, the paper aims at contributing to the effective communication of the value of the PSO routes to the passengers and set the fundamentals for a subsequent undertaking of a full marketing plan on how to render such routes financially viable.

THE IMPLEMENTATION OF MYORGANIC: A CASE STUDY OF KOPERASI ABSB

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 78-87
Author(s):  
Sabariyah Hoyaeli ◽  
Zakirah Othman ◽  
Iswandi Anas ◽  
Shafini M. Shafie
Keyword(s):  
Qualitative Method ◽  
Daily Routine ◽  
Staple Food ◽  
Farming Practices ◽  
Organic Farms ◽  
External Audit ◽  
Agriculture Industry ◽  
The Government ◽  
Organic Standards

Rice is a staple food and daily routine for Malaysians. Currently, the increasing population in Malaysia has led to the need to increase rice production with more quality. Therefore,the government established a scheme with national organic standards, MS 1259: 2015 which is myOrganic certification to recognize organic farms. Koperasi ABSB is the first rice farm that obtained this certification. Thus, the aims of this study are to explore the implementation of myOrganic in Koperasi ABSB and the barriers faced by this cooperative to implementing myOrganic certification. Qualitative method is used in this case study through interviews and observation. The finding showed that the implementation of myOrganic is as follows, by register myGAP, register myOrganic, Department of Agricultural Malaysia (DOA) will send a supervisor, prepare nine files or records, perform internal and external audit, and renew myOrganic. This study is expected to increase awareness of organic farming practices and promote the implementation of myOrganic in agriculture industry especially for the new farmer who wants to register and obtain myOrganic certification.

Implementation of Regulation of The Minister of Kominfo Number 20 2016 in Disdukcapil Sleman, Temanggung, and Gianyar District

2020 ◽  
Vol 24 (1) ◽  
Author(s):  
Nfn Darmanto ◽  
Nur Zaini
Keyword(s):  
Personal Data ◽  
Electronic Systems ◽  
Case Study Method ◽  
Literature Study ◽  
Civil Registration ◽  
Edwards Model ◽  
District Government ◽  
The Government ◽  
Study Techniques

AbstrakPenelitian ini dilatarbelakangi oleh menguatnya wacana mengenai pentingnya perlindungan data pribadi  dan terbitnya Peraturan Menteri Komunikasi dan Informatika Nomor 20 Tahun 2016 tentang Perlindungan Data Pribadi dalam Sistem Elektronik. Adapun tujuan penelitian adalah untuk mengetahui kinerja implementasi Peraturan Menteri tersebut di lingkungan Pemerintah Kabupaten. Penelitian  dilakukan di Dinas Kependudukan dan Pencatatan Sipil pada Pemerintah Kabupaten Gianyar, Temanggung, dan Sleman dengan menggunakan metode studi kasus, sedangkan pengum­pu­lan data menggunakan teknik studi pustaka, wawancara, dan observasi. Pembahasan dilakukan dengan menggunakan konsep implemen­tasi model Edwards yang melihat implementasi berdasarkan variabel komunikasi, sumber-sumber, kecenderungan-kecenderu­ngan, dan struk­tur birokrasi. Hasil penelitian menunjuk­kan bahwa penyelenggaraan administrasi kependudukan yang di dalamnya termasuk perlindungan data pribadi oleh Dinas Kependudukan dan Pencatatan Sipil merujuk pada Peraturan Menteri Dalam Negeri Nomor 61 Tahun 2015, sedangkan Peraturan Menteri Komunikasi dan Informatika Nomor 20 tahun 2016 sama sekali belum mereka ketahui. AbstractThis research is motivated by the strengthening of discourse regarding the importance of protecting personal data and the issuance of Minister of Communication and Information Regulation No. 20 of 2016 concerning Protection of Personal Data in Electronic Systems. The research objective is to determine the performance of the implementation of the Ministerial Regulation within the District Government. The study was conducted at the Department of Population and Civil Registration at the Government of the Regency of Gianyar, Temanggung, and Sleman by using a case study method, while data collection using literature study techniques, interviews, and observations. The discussion was carried out using the concept of implementation of Edwards model that looked at implementation based on communication variables, sources, trends, and bureaucratic structure. The results showed that the administration of population administration which included the protection of personal data by the Population and Civil Registry Office referred to the Minister of Home Affairs Regulation No. 61 of 2015, while the Minister of Communication and Information Regulation No. 20 of 2016 was completely unknown to them.   

SenCity – Evaluating Users’ Experiences of Intelligent Lighting for Well-Being in Smart Cities

2018 ◽  
pp. 60-67
Author(s):  
Henrika Pihlajaniemi ◽  
Anna Luusua ◽  
Eveliina Juntunen
Keyword(s):  
Case Studies ◽  
Smart City ◽  
Smart Cities ◽  
Well Being ◽  
Evaluation Methods ◽  
Data Analyses ◽  
Sense Of Security ◽  
System Data

This paper presents the evaluation of usersХ experiences in three intelligent lighting pilots in Finland. Two of the case studies are related to the use of intelligent lighting in different kinds of traffic areas, having emphasis on aspects of visibility, traffic and movement safety, and sense of security. The last case study presents a more complex view to the experience of intelligent lighting in smart city contexts. The evaluation methods, tailored to each pilot context, include questionnaires, an urban dashboard, in-situ interviews and observations, evaluation probes, and system data analyses. The applicability of the selected and tested methods is discussed reflecting the process and achieved results.

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