Effects of Work Motivation and Self-Esteem on Career Fulfillment Among Health Information Management Personnel in Federal Teaching Hospitals in Southern Nigeria

Nowadays, an electronic health information management system (EHIMS) is crucial for patient care in hospitals. This paper explores the aspects and elements that contribute to the success of EHIMS in Nigerian teaching hospitals. The study adopted a survey research design. The population of study comprised 442 health information management personnel in five teaching hospitals that had implemented EHIMS in Nigeria. A self-developed questionnaire was used as an instrument for data collection. The findings revealed that there is a positive, close relationship between all the identified factors and EHIMS's success: technical factors ( r = 0.564, P < 0.05); social factors ( r = 0.616, P < 0.05); organizational factors ( r = 0.621, P < 0.05); financial factors ( r = 0.705, P < 0.05); and political factors ( r = 0.589, P < 0.05). We conclude that consideration of all the identified factors was highly significant for the success of EHIMS in Nigerian teaching hospitals.

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Health Information Management Personnel Service Quality and Patient Satisfaction in Nigerian Tertiary Hospitals

Global Journal of Health Science ◽

10.5539/gjhs.v9n10p25 ◽

2017 ◽

Vol 9 (10) ◽

pp. 25

Author(s):

Adebowale I Ojo ◽

Ruth O Owolabi

Keyword(s):

Patient Satisfaction ◽

Service Quality ◽

Health Information ◽

Information Management ◽

Health Information Management ◽

Cross Sectional Survey ◽

Cross Sectional ◽

Perceived Service Quality ◽

Management Personnel ◽

Tertiary Hospitals

This study assessed the relationship between perceived service quality of health information management personnel and patient satisfaction in selected tertiary hospitals in Nigeria. A cross sectional survey was conducted with 280 patients from three tertiary hospitals in a Nigerian State. A self-administered questionnaire was distributed to outpatients who were literate, willing and attending the clinics for at least a second time. Perceived service quality was measured using a modified version of Service Quality (SERVQUAL) scale. Patient satisfaction was measured on a 4-point Likert-type scale developed by the researchers. Collected data were subjected to statistical analysis using mean, standard deviation and regression analysis. The surveyed patients were moderately satisfied with the services of the health information management personnel. Accordingly, patients’ perception of the health information management personnel service quality was found to be average. In addition, the research has shown that patients’ perception of health information management personnel service quality significantly influence their level of satisfaction in the studied tertiary hospitals (R = .62, F5,274 = 35.95, p = .000). Patient perceptions of service quality determine their overall satisfaction levels with the health information management personnel services. The tangible service quality dimension had more influence on patients’ satisfaction.

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