Since the quality management systems have undergone a significant change by taking into account the concept of risk, for the shipyards, becomes necessary, an approach aimed at improving organizational performance by implementing a actions plan based on the risks which may adversely affect the achievement of the objectives identification and assessment. The purpose of the paper is to propose a series of measures for improving the shiprepairs shipyards organizational performance,based on identifying and assessing the risks. The contents of the paper address the following aspects: summarizes the main changes made by the quality management systems; presents some developments in view of the identification and results of the risk assessment, identifying key performance indicators specific to the ships maintenance works in shiprepairs shipyards, the use of the performance indicators related to the management systems processes (quality, environment, security and occupational health). Concluding, the authors bring some proposals on improving the quality of institutional relations of the shiprepair shipyards.
Quality Management Systems and Organizational Performance: A Theoretical Review in Kenya’s Public Sector Organizations
