scholarly journals Hearing music in service interactions: A theoretical and empirical analysis

2017 ◽  
Vol 70 (12) ◽  
pp. 1417-1441 ◽  
Author(s):  
Jonathan Payne ◽  
Marek Korczynski ◽  
Rob Cluley
Keyword(s):  
Social Interaction ◽  
Social Interactions ◽  
Everyday Life ◽  
Service Work ◽  
Free Text ◽  
Extensive Literature ◽  
Service Workers ◽  
The Impact ◽  
Central Factors

There is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday life, the article develops a theoretical framework for exploring the role of music in service exchanges. Two central factors are identified – first, how workers hear, and respond to, the music soundscape, and, second, their relations with customers, given these have the potential to be both alienating and positive to the point of meaningful social interaction. From these, a 2×2 matrix is constructed, comprising four potential scenarios. The authors argue for the likely importance of music’s role as a bridge for sociality between worker and customer. The article considers this theorizing by drawing upon interviews with 60 retail and café workers in UK chains and independents, and free text comments collected through a survey of workers in a large service retailer. The findings show broad support for music acting as a bridge for sociality. Service workers appropriate music for their own purposes and many use this to provide texture and substance to social interactions with customers.

Trust in the Workplace: The Role of Social Interaction Diversity in the Community and in the Workplace

2015 ◽  
Vol 57 (2) ◽  
pp. 378-412 ◽  
Author(s):  
Victor Cui ◽  
Ilan Vertinsky ◽  
Sandra Robinson ◽  
Oana Branzei
Keyword(s):  
Social Capital ◽  
Social Interaction ◽  
Social Interactions ◽  
Social Trust ◽  
Two Cultures ◽  
The Two Cultures ◽  
Collectivistic Cultures ◽  
Capital Development ◽  
The Impact

Extending the literature on social capital development in the community, this article examines the impact of diverse social interactions (in the community and the workplace) on the development of social trust in the workplace, and investigates whether their effects differ in individualistic and collectivistic cultures. Using survey data collected in Canada and China, the authors find that the diversity of one’s social interactions in the community is positively associated with one’s social trust in the workplace, and this relationship is not significantly different between the two cultures. Diversity of one’s social interactions in the workplace is also positively associated with one’s social trust in the workplace, though only in collectivistic cultures.

The influence of concealing academic achievement on the self-esteem of adolescents with low achievement

2009 ◽  
Vol 37 (6) ◽  
pp. 805-810
Author(s):  
Baoshan Zhang ◽  
Jun-Yan Zhao ◽  
Guoliang Yu
Keyword(s):  
Academic Achievement ◽  
Social Interaction ◽  
Social Interactions ◽  
Self Esteem ◽  
Low Achievers ◽  
The Self ◽  
The Other ◽  
Other Hand ◽  
Positive Performance

An examination was carried out of the influences of concealing academic achievement on self-esteem in an academically relevant social interaction based on the assumption that concealing socially devalued characteristics should influence individuals' self-esteem during social interactions. An interview paradigm called for school-aged adolescents who either were or were not low (academic) achievers to play the role of students who were or were not low achievers while answering academically relevant questions. The data suggest that the performance self-esteem of low achievers who played the role of good students was more positive than that of low achievers who played the role of low achievers. On the other hand, participants who played the role of good students had more positive performance self-esteem than did participants who played the role of low achievers.

The Impact on Well-Being of Experiences at Cultural Events

2021 ◽  
Author(s):  
Valentina Gorchakova ◽  
Kenneth F. Hyde
Keyword(s):  
Social Interactions ◽  
Well Being ◽  
Emotional Engagement ◽  
Structured Interviews ◽  
Art Galleries ◽  
Special Events ◽  
Research Findings ◽  
Favourable Environment ◽  
The Impact

Major international cultural exhibitions, often referred to as touring ‘blockbuster’ exhibitions (TBEs), are arguably among the most stimulating and engaging event experiences. The role of orchestrating an experience that is meaningful and memorable has captured the attention of scholars in the events literature over recent decades. The aims of this paper are to re-conceptualise major international cultural exhibitions as special events, present a framework of the experiences these exhibitions generate for visitors, and explore the roles such experiences play in visitor well-being. The study draws on the findings of qualitative research conducted in Australia and New Zealand. Semi-structured interviews were conducted with representatives of art galleries and museums in Melbourne, Canberra, Auckland, and Wellington involved in hosting ‘blockbuster’ exhibitions, as well as representatives of regional cultural, tourism, and events organisations. This paper presents a ‘3Es’ experience realms framework, which comprises the key experiences that a major cultural and arts event generates for visitors: entertainment, enrichment, and emotional engagement. The first realm of the 3Es framework, entertainment, has encountered scepticism in the museum field; however, research findings here corroborate the arguments of those scholars who hold that entertainment may help to engage visitors and facilitate education. Enrichment comprises the creation of a favourable environment for new knowledge to be processed, and the enhancement of knowledge. The third realm is an emotionally engaging experience that results from social interactions, activities, and contemplation of and learning about unique exhibits. The framework demonstrates an interplay of these three major experiential dimensions and visitors’ hedonic and eudaemonic well-being. Exhibition and event organisers can utilise this framework to plan the delivery of memorable experiences for visitors and explore the ways in which their event can be made enjoyable, enriching, and emotionally engaging.

Supporting creative ageing through the arts: the impacts and implementation of a creative arts programme for older people

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Simon Chester Evans ◽  
Jennifer Bray ◽  
Claire Garabedian
Keyword(s):  
Social Interaction ◽  
Older People ◽  
Well Being ◽  
Care Staff ◽  
Successful Implementation ◽  
Creative Arts ◽  
Standard Format ◽  
Content Type ◽  
The Impact

Purpose The purpose of this paper is to report on an independent evaluation of a three-year “Creative Ageing” programme, focussing on the impacts for participants and factors promoting successful delivery of sessions. Design/methodology/approach Artists provided feedback through reflective journals and questionnaires, while the views of care staff and participants were also captured in a standard format at the end of each arts session. Thematic analysis of the qualitative data identified common themes. Findings Twenty-three arts projects were delivered across a range of settings and through diverse art forms including dance, drama, music, visual arts and poetry. They reached nearly 2,200 participants who recorded over 8,100 session attendances in total. Participation in high quality creative experiences improved well-being for older people, as well as increasing social interaction and reducing isolation. Several factors facilitated successful implementation and delivery of the activities, particularly the need to hold planning meetings with staff to provide guidance around participant numbers and suitability, minimising disruption of the sessions and the supportive role of staff during the sessions. Opportunities for reflection enabled artists to address potential challenges and adapt their practice to meet the needs and preferences of participants and to the complexities of diverse settings. Originality/value Previous research has largely focussed on the impact of activities in a single setting. This study supports the role of creative arts in increasing social interaction as an attempt to tackle isolation and loneliness, both for older people living in the community and for those living in a communal setting such as care homes and supported living schemes.

scholarly journals Class Representatives and Students’ Behaviour: An Overview at the Post-Covid-19 Pandemic in the Perspective of the Community of Practice

2021 ◽  
Vol 4 (4) ◽  
pp. 137-143
Author(s):  
Ilane Frank Dias ◽  
Christane Bellucci
Keyword(s):  
Social Interactions ◽  
Community Of Practice ◽  
Learning Process ◽  
Online Classes ◽  
Virtual Classes ◽  
Relevant Role ◽  
Conceptual Paper ◽  
Multi Level ◽  
The Impact

Engagement of students and the learning process in the classroom has become one of the significant challenges that higher education (HE) institutions face in the era of the Covid-19 pandemic, with classes running in the virtual environment. One of the approaches that can be used to understand student behaviours and their social interactions is the community of practice (CoPs) as a construct that can be strategic to connect classes representatives, college's objectives and the student's behaviour. The class representatives can play a diverse role, from helping the tutors motivate the students on their learning process to acting as a central and essential communication channel between the students and the academic coordinators. Yet, little is known about the role of these students as a strategy to tackle such problems increased with online classes. This study investigates the impact of class representatives on students' behaviour in the sense of their engagement and learning in virtual classes context post the Covid-19 pandemic. This is a conceptual paper to bridge the mentioned theories, link work across disciplines, provide multi-level insights, and broaden the scope of thinking. The theoretical findings show that class representatives can play a relevant role by increasing engagement and facilitating the students' learning. The results can help HE institutions to develop policies and practices to be more competitive and move forward. This study advances the emergent research efforts to respond to the challenges arising from the Covid-19 pandemic.

A Sociocultural Perspective on Negotiating Digital Identities in a Community of Learners

2013 ◽  
pp. 210-224 ◽  
Author(s):  
Anna Peachey ◽  
Greg Withnail
Keyword(s):  
Social Interaction ◽  
Identity Development ◽  
Three Dimensional ◽  
Digital Identity ◽  
Sociocultural Perspective ◽  
Regular Feature ◽  
Virtual World Environments ◽  
The Impact ◽  
Digital Identities

Three dimensional virtual world environments are becoming an increasingly regular feature of the education landscape, providing the opportunity for richly graphical augmented and immersive learning activities. Those who participate in these experiences must mediate through an avatar, negotiating and managing the complexities of this new variation of digital identity alongside their more familiar identity as learner and/or teacher/facilitator. This chapter describes some key moments in the construction of digital identities as a lecturer and a student in the Open University’s community in Second LifeTM. The authors explore experiences in relation to the impact of trust and consistency from a sociocultural perspective, privileging the role of social interaction and context where meaning is socially produced and situationally interpreted, concluding that social interaction is pivotal to any meaningful identity development that takes place. The chapter ends with thoughts for future issues surrounding digital identity in relation to lifelong learning.

OP71 Understanding Hospitals’ Performance Variability: Conceptual Framework

2019 ◽  
Vol 35 (S1) ◽  
pp. 17-18
Author(s):  
Americo Cicchetti ◽  
Marco Marchetti ◽  
Irene Gabutti ◽  
Stefania Boccia ◽  
Maria Lucia Specchia ◽  
...  
Keyword(s):  
Contextual Factors ◽  
Deep Understanding ◽  
Organizational Factors ◽  
Hospital Performance ◽  
Healthcare Sector ◽  
Extensive Literature ◽  
Managerial Accounting ◽  
Health Technologies ◽  
The Impact

IntroductionUnderstanding of the role of contextual factors in determining the real value of health technologies is one of the major challenges for the use of Health Technology Assessment (HTA) methodology within hospitals. Moreover, the responsibility of assessing hospital performance is problematic. Although a number of managerial tools are available to appraise outcomes, there is little evidence on the role of contextual variables and how they might contribute to hospital performance.MethodsBased on three extensive literature reviews, a pragmatic framework has been developed to understand interactions between organizational factors and health technologies on hospitals’ performance. Three main causal relationships emerge: (i) direct relationship between contextual factors and performance; (ii) an effect of contextual factors on the capability of technologies to “produce value”; (iii) an influence of organizational factors on clinical evidence-based decision-making. This pragmatic framework was designed within the IMPACT HTA EU Horizon 2020 Research Project.ResultsThe contextual dimensions are ascribable to five domains: organizational structure; managerial accounting tools; information, communication and technology (ICT) tools; human resource management (HRM) tools; hospital-based HTA procedures. The impact of contextual factors on technologies’ ability to produce value is highly overlooked in literature. Some effort in this sense exists only in the analysis of health information technologies. Moreover, among the contextual dimensions, only HRM tools have inspired a lively debate. The definition of hospital performance is amenable to multiple domains: accessibility, appropriateness, efficiency, safety and patient centeredness (continuity of care).ConclusionsAlthough hospital performance is a pivotal topic in the healthcare sector, a deep understanding of how contextual factors may affect it is missing. The theoretical framework developed provides a tool to understand the multiple dimensions able to affect hospital performance. On one hand contextual dimensions may provide a direct effect on hospital performance. On the other, they may affect the extent to which technologies are capable of producing value.

scholarly journals Propaganda and Conflict: Evidence from the Rwandan Genocide *

2014 ◽  
Vol 129 (4) ◽  
pp. 1947-1994 ◽  
Author(s):  
David Yanagizawa-Drott
Keyword(s):  
Mass Media ◽  
Social Interactions ◽  
Radio Station ◽  
Minority Population ◽  
Mass Violence ◽  
Data Set ◽  
Rwandan Genocide ◽  
Level Data ◽  
The Impact

Abstract This article investigates the role of mass media in times of conflict and state-sponsored mass violence against civilians. We use a unique village-level data set from the Rwandan genocide to estimate the impact of a popular radio station that encouraged violence against the Tutsi minority population. The results show that the broadcasts had a significant effect on participation in killings by both militia groups and ordinary civilians. An estimated 51,000 perpetrators, or approximately 10% of the overall violence, can be attributed to the station. The broadcasts increased militia violence not only directly by influencing behavior in villages with radio reception but also indirectly by increasing participation in neighboring villages. In fact, spillovers are estimated to have caused more militia violence than the direct effects. Thus, the article provides evidence that mass media can affect participation in violence directly due to exposure and indirectly due to social interactions.

Understanding Intentions in Social Interaction: The Role of the Anterior Paracingulate Cortex

2004 ◽  
Vol 16 (10) ◽  
pp. 1854-1863 ◽  
Author(s):  
Henrik Walter ◽  
Mauro Adenzato ◽  
Angela Ciaramidaro ◽  
Ivan Enrici ◽  
Lorenzo Pia ◽  
...  
Keyword(s):  
Social Interaction ◽  
Theory Of Mind ◽  
Social Interactions ◽  
Brain Region ◽  
Neural System ◽  
Evolutionary Perspective ◽  
Social Stimuli ◽  
Prefrontal Region ◽  
Per Se

Neuroimaging studies have identified the anterior paracingulate cortex (PCC) as the key prefrontal region subserving theory of mind. We adopt an evolutionary perspective hypothesizing that, in response to the pressures of social complexity, a mechanism for manipulating information concerning social interaction has emerged in the anterior PCC. To date, neuroimaging studies have not properly distinguished between intentions of persons involved in social interactions and intentions of an isolated person. In two separate fMRI experiments, we demonstrated that the anterior PCC is not necessarily involved in the understanding of other people's intentions per se, but primarily in the understanding of the intentions of people involved in social interaction. Moreover, this brain region showed activation when a represented intention implies social interaction and therefore had not yet actually occurred. This result suggests that the anterior PCC is also involved in our ability to predict future intentional social interaction, based on an isolated agent's behavior. We conclude that distinct areas of the neural system underlying theory of mind are specialized in processing distinct classes of social stimuli.

scholarly journals Negative Social Interaction and Psychological Well-Being on Female Basketball Athletes

2021 ◽  
Vol 10 (2) ◽  
pp. 61-65
Author(s):  
Zulfa Nur Umniyah ◽  
Berliana Berliana ◽  
Boyke Mulyana ◽  
Geraldi Novian
Keyword(s):  
Social Interaction ◽  
Social Interactions ◽  
Social Exchange ◽  
Negative Impact ◽  
Well Being ◽  
Psychological Well Being ◽  
Negative Effect ◽  
Negative Social Interactions ◽  
The University ◽  
The Impact

Exercise can maintain a person's level of psychological well-being or also known as Psychological well-being (PWB), but on the other hand, it can also have a negative effect. Negative Social Interaction is one of the factors that have a negative effect on individuals from their environment during exercise. In terms of gender, women and sports are interrelated even though women have long been underestimated in sports, especially in sports that are considered masculine sports. This study examines the negative social interactions experienced by athletes in basketball. In basketball, negative social interactions can occur due to the assumption that basketball is a masculine sport, besides, that women are considered weaker than men. So this study aims to analyze the impact of Negative Social Interaction obtained by female basketball athletes on the Psychological well-being (PWB) of athletes. The instruments used were Negative Social Exchange (NSE) and Psychological Well-being Scale questionnaires as well as short interviews given to 24 female basketball athletes at the University of Indonesia Education. The results showed that NSI had a significant relationship with the PWB of female basketball athletes. The coach is one individual who plays a very important role in the condition of the athlete's PWB. Not only can it have a negative impact, but NSI can also be turned into a motivation that can encourage athletes to fight harder in the future. The author provides suggestions for coaches who handle female basketball athletes to be more careful when interacting with athletes and for basketball connoisseurs to better organize themselves in expression when enjoying this sport.

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