Impact of Supervisor Feedback, Customer-Employee Exchange, and Creative Personal Identity on Innovative Behavior

Employee innovative behaviour is crucial for any firm success in terms of generation, promotion, and realization of new ideas, which can increase the organisational performance to organizational positive performance. The main purpose of this study is to examine the relationship between supervisor feedback, customer employee exchange, creative personal identity, and innovative behaviour with the mediating role of interpersonal trust. The three hundred and seventy (370) responses have been collected from employees of Punjab emergency service (Rescue 1122) through questionnaires. The partial least square structural equation modeling (PLS-SEM) has been employed to draw the results. The final results have shown a positive and significant relationship between supervisor feedback, customer employee exchange, creative personal identity and innovative behaviour of employees, while interpersonal trust was found to play an intermediary role between customer employee exchange, creative personal identity, and innovative behaviour.

A CONCEPTUAL PAPER ON THE INFLUENCE OF MUTUAL RESPECT ON LEADER-SUBORDINATE RELATIONSHIP IN THE MALAYSIAN PUBLIC SERVICES

Respect has a crucial role in a dyadic relationship, especially between leader and subordinate, because of the reciprocal costs in the relationship when respect is gained or earned. Leaders can be respected because of their position or fair treatment given to their subordinates. Respect has been featured in the leadership literature; however, few touches on the perspective of mutuality in respect, especially in a dyadic leader-subordinate relationship. The impact of the leader-subordinate relationship is significant in the Malaysian public services, as the scheme of grades determines the employees’ hierarchy. The Malaysian public services organizations' issues often arise from employees’ behavior and working relationships that affect their delivery. A high exchange of the dyadic leader and subordinate relationship correlated with desirable outcomes such as positive performance and attitudinal outcomes. One of the significant elements of the subordinates’ response is the attitude of respect towards the leader. Hence, this paper aimed to investigate the influence of mutual respect on the leader-subordinate working relationship in the public services that has implications for performance and service delivery.

Assessing regional performance for the Sustainable Development Goals in Italy

The monitoring report on progress towards the Sustainable Development Goals (SDGs) in a global context involves a large number of actors as it represents probably the biggest change that our society is implementing. Actions at all levels, from local, regional and national to the aggregation of multiple countries (e.g. EU 27) are needed to achieve a sustainable future. This work focuses on a national perspective (Italy) where multi-criteria decision analysis (MCDA) is used to measure current performance. A sustainability score for each region is calculated from a set of 175 indicators contained in all 17 SDGs. Additionally, sustainability scores are disaggregated along the three pillars – social (1–5, 10, 16, and 17), environmental (6, 13–15) and economic (7–9, 11, and 12). The results highlight the positive performance of northern regions and, in particular, of Trentino Alto Adige, which ranks first in the two considered scenarios. In addition, the relevance of territorial specificities emerges for which the analysis of individual SDGs shows different leading regions. It is noteworthy to highlight the performance of the environmental sub-group of SDGs in southern regions, in contrast to the social and economic sub-groups. Evidently, policy actions are needed to reduce the long-lasting North/South divide—yet the highlighted heterogeneous sustainability performance along the three dimensions calls for well targeted policy measures necessary to regain competitiveness at a European and global level, without compromising with environmental sustainability.

Music Technology as a Means for Fostering Young Children’s Social Interactions in an Inclusive Class

This research investigated how children aged five to six performed in social interactions and participation by learning American English through music technology activities in an inclusive class. The purposes of this research were to analyze, through music technology activities, the social interactions and participation of children in the inclusive class. Therefore, the research question was as follows: can music technology activities significantly improve children’s social interactions and participation in an inclusive class? There were two themes for the research teaching, each of which included seven weeks of instruction. The teaching content involved three stages, which were pre-test, implementation, and post-test. The research teaching was given 40 min per session twice a week and continued for 14 weeks with 28 teaching times. The methodology primarily consisted of a qualitative assessment of participation, observations, and interviews. In addition to collecting and analyzing qualitative data, quantitative data were also employed in the study. Data sources were semi-structured observation forms, anecdote records, language test scales and interview records, and feedback forms. The results indicated that all children had positive performance in social interactions and participating motivation, as supported by statistical results of social validity. Furthermore, the children’s cooperation and communication effectively improved through music technology activities. Nevertheless, the limitation of the study is the insufficient number of participants involved in the evaluation. For future research, utilizing more than 30 samples would be more appropriate and would supplement the social network analysis to carry out more in-depth investigations and discussions.

Application of Position-Based Work as a Marketing Face in a Public Institution

When the performance is evaluated as a terms in public administration that is expressed as the ability to achieve a given job at the desired level. For many years the private sector has been working on positive performance on their works. In recent years, both in the world and in Turkey, public institutions have made performance a priority in their work. The evaluation of the performance as a term of performance is more important in state economic enterprises. In this context, position-based work and performance management were chosen as subjects for research in a public institution. Within the scope of the research, a questionnaire was applied in order to evaluate the performance measurement for marketing in the relevant public institution. Within the scope of the study, all employees of the institution (4200 employees) were requested to be included in the survey. However, among the applied questionnaires, the number of returned and evaluable questionnaires was 480. According to the results obtained from the research, it has been concluded that the employees make a positive contribution to the company performance in terms of marketing. When the financial statements of the institution are analyzed, it is seen that this situation reflects the truth.

Same scandal, different moral judgments: the effects of consumer-firm affiliation on weighting transgressor-related information and post-scandal patronage intentions

Purpose Corporate scandals involving senior executives plague many businesses. Although customers and noncustomers may be exposed to news of the same scandal, they may appraise dimensions of the transgression differently, thereby affecting post-scandal patronage intentions. The purpose of this study is to investigate whether and how consumer-firm affiliation affects future patronage intentions by examining nuances in customers’ vs noncustomers’ reactions toward the transgressor’s professional performance and immoral behavior. Design/methodology/approach Four between-subjects experimental studies were used to test whether performance-relevant and/or immorality-relevant pathways drive customers’ vs noncustomers’ post-scandal patronage intentions. The results were analyzed using analysis of variance, parallel mediation and serial mediation. Findings The results demonstrate that performance judgment, and not immorality judgment, drive the relationship between consumer-firm affiliation and post-scandal patronage intentions (Study 1a), regardless of the order of information presented (Study 1b). Customers form more positive performance judgments because they give more weight to performance-related information (Study 2), demonstrating a sequential effect of consumer-firm affiliation on post-scandal patronage intentions only through the performance-relevant, and not immorality-relevant, pathway (Study 3). Research limitations/implications This research contributes to the literature on social distance and moral judgments. Future research should examine other deleterious outcomes such as brand sabotage and negative word-of-mouth, as well as potential moderators including repeated transgressions and prevalence of the infraction in other firms. Practical implications This research offers important nuances for understanding how performance and immorality judgments differentially operate and affect post-scandal patronage intentions. The findings highlight the strategic value of communicating the leader’s performance (e.g. professional contributions) as a buffer against potential declining patronage. Originality/value Offering new insights into the extant literature and lay beliefs which contend that harsh moral judgment reduces patronage intentions, this research uncovers why and how exposure to the same scandal can result in varying moral judgments that subsequently influence patronage intentions. Importantly, this research shows that the performance-relevant pathway can explain why customers have higher post-scandal patronage intentions compared to noncustomers.

The effects of performance evaluation on punishment in organisations

This article expands understanding of the relationship between punishment and performance in organisations. We analyse Korean data on performance and punishment as follows. While prior literature has focused on the effect of punishment on performance, this article examines the effect of performance gaps on punishment. Based on behavioural theory, strategic reference point theory and principal–agent theory, it sheds light on the negative relationship between performance gaps (cause) and punishment (effect). The article demonstrates that low performers are more often punished and high performers less so (i.e. a negativity bias). Our results also show that organisations prioritise light punishment over heavy punishment when disciplining employees in response to performance. Points for practitioners Low-performing organisations are more often punished and high-performing organisations less often so. The degree to which negative performance increases punishment is greater than that to which positive performance decreases punishment. Organisations prioritise light punishment over heavy punishment when disciplining employees in response to performance.

Here I sit, making men in my own image: how learning disorder labels affect teacher student’s expectancies

Teacher’s evaluation of students is sometimes negatively affected by diagnostic labels. We explored such negative effects caused by the labels “dyscalculia”, “dyslexia”, and “ADHD” in teacher students. In Experiment 1, we varied the presence of the dyscalculia and dyslexia label in vignettes between participants. The dyslexia but not the dyscalculia label had a negative effect on participant’s academic expectations. In our preregistered Experiment 2, the presence of the ADHD label in vignettes was manipulated within participants. To understand the cognitive mechanisms driving label effects, we explored participants’ attributions regarding the students’ problems. Furthermore, a short dissonance-based intervention for counteracting negative label effects was implemented. Unexpectedly, we found both negative and positive label effects. The label led to more positive performance expectations and to more negative ratings of problem stability and problem control. The dissonance-based intervention led to more positive evaluations regardless of whether the ADHD label was mentioned or not. Overall, our findings suggest that learning-disorder labels affect teachers’ expectations in different ways.

A tool for assessing the horizontal dribble and jumping throw in young handball players

BACKGROUND: Validated tests for the quality of movement patterns are important to help teachers to assess and induce positive performance changes. However, few tests are available for handball sport skills. AIM: Therefore, we developed and validated a checklist to assess dribbling with a jumping throw. METHOD: First, three handball experts were invited to verify if the checklist which contained all the components that describe the skills, and the logical validity process. Then, fifty participants, aged 8 -12 years old, performed the skill of dribbling with a horizontal jumping throw, fifteen of them were re-tested one week apart. Two raters were also selected to conduct an intra- and inter-rater objectivity assessment. McNemar tests were used to compare the proportion of proficient and non-proficient performance between raters. Cohen’s k tests were used to test the intra and inter-rater objectivity. The intra-class correlation coefficient was used to estimated reliability (test-retest). RESULTS: The results confirmed that the checklist contained the necessary criteria to characterize the skill and to discriminate children with different proficiency levels. Moderate-to-high inter-and intra-rater agreements were found. Children's performance pre and post-test were highly reliable. CONCLUSION: In conclusion, the proposed checklist can reliably analyze the movement pattern of the dribbling with horizontal jumping throw – which can be highly useful for teachers and sports coaches.