The Loyal Traveler: Examining a Typology of Service Patronage

1997 ◽  
Vol 35 (4) ◽  
pp. 2-10 ◽  
Author(s):  
Mark P. Pritchard ◽  
Dennis R. Howard

The first goal of this study was to determine whether Day's (1969) measure of loyalty could be extended to better understand travel service patronage. Findings provide clear support that this composite measure, of repeat purchase and loyal attitude, is an effective approach to distinguishing the loyal traveler. A cluster analysis that combined scores on the composite measure from 428 travelers supported a two-dimensional matrix that identified four types of loyalty: true, spurious, latent, and low. This accomplished the study's second purpose by confirming that the four distinct levels of loyalty exist in a variety of service settings. Discriminant analysis was used to achieve the third objective — To identify those characteristics that differentiate the truly loyal patron. The resulting profile found this traveler to be a highly satisfied, symbolically involved consumer drawn to those services that exhibit an empathetic, caring concern for their patrons. These findings generate a much clearer understanding of how service providers can measure and manage their returning patrons.

1996 ◽  
Vol 8 (1) ◽  
pp. 1-10 ◽  
Author(s):  
Ken Bartley

This paper discusses the need for nationally based analytical models of the medieval period. The use of cluster analysis as a method for classifying demesne farms, by the crops they grew and their livestock management, is explained. Successful implementation of cluster analysis requires both the existence of a large base sample, to permit isolation of specific groupings within the data, and access to considerable processing time. The paper concludes by demonstrating how discriminant analysis can provide an efficient and systematic way of classifying even a single manor within a national frame of reference.


2010 ◽  
Vol 10 (5) ◽  
pp. 710-720 ◽  
Author(s):  
J. L. Solanas ◽  
M. R. Cussó

Multivariate Consumption Profiling (MCP) is a methodology to analyse the readings made by Intelligent Meter (IM) systems. Even in advanced water companies with well supported IM, full statistical analyses are not performed, since no efficient methods are available to deal with all the data items. Multivariate Analysis has been proposed as a convenient way to synthesise all IM information. MCP uses Factor Analysis, Cluster Analysis and Discriminant Analysis to analyse data variability by categories and levels, in a cyclical improvement process. MCP obtains a conceptual schema of a reference population on a set of classifying tables, one for each category. These tables are quantitative concepts to evaluate consumption, meter sizing, leakage and undermetering for populations and groupings and individual cases. They give structuring items to enhance “traditional” statistics. All the relevant data from each new meter reading can be matched to the classifying tables. A set of indexes is computed and thresholds are used to select those cases with the desired profiles. The paper gives an example of a MCP conceptual schema for five categories, three variables, and five levels, and obtains its classifying tables. It shows the use of case profiles to implement actions in accordance with the operative objectives.


2020 ◽  
Vol 16 (8) ◽  
pp. 1079-1087
Author(s):  
Jorgelina Z. Heredia ◽  
Carlos A. Moldes ◽  
Raúl A. Gil ◽  
José M. Camiña

Background: The elemental composition of maize grains depends on the soil, land and environment characteristics where the crop grows. These effects are important to evaluate the availability of nutrients with complex dynamics, such as the concentration of macro and micronutrients in soils, which can vary according to different topographies. There is available scarce information about the influence of topographic characteristics (upland and lowland) where culture is developed with the mineral composition of crop products, in the present case, maize seeds. On the other hand, the study of the topographic effect on crops using multivariate analysis tools has not been reported. Objective: This paper assesses the effect of topographic conditions on plants, analyzing the mineral profiles in maize seeds obtained in two land conditions: uplands and lowlands. Materials and Methods: The mineral profile was studied by microwave plasma atomic emission spectrometry. Samples were collected from lowlands and uplands of cultivable lands of the north-east of La Pampa province, Argentina. Results: Differentiation of maize seeds collected from both topographical areas was achieved by principal components analysis (PCA), cluster analysis (CA) and linear discriminant analysis (LDA). PCA model based on mineral profile allowed to differentiate seeds from upland and lowlands by the influence of Cr and Mg variables. A significant accumulation of Cr and Mg in seeds from lowlands was observed. Cluster analysis confirmed such grouping but also, linear discriminant analysis achieved a correct classification of both the crops, showing the effect of topography on elemental profile. Conclusions: Multi-elemental analysis combined with chemometric tools proved useful to assess the effect of topographic characteristics on crops.


2021 ◽  
pp. 1-10
Author(s):  
Chien-Cheng Leea ◽  
Zhongjian Gao ◽  
Xiu-Chi Huanga

This paper proposes a Wi-Fi-based indoor human detection system using a deep convolutional neural network. The system detects different human states in various situations, including different environments and propagation paths. The main improvements proposed by the system is that there is no cameras overhead and no sensors are mounted. This system captures useful amplitude information from the channel state information and converts this information into an image-like two-dimensional matrix. Next, the two-dimensional matrix is used as an input to a deep convolutional neural network (CNN) to distinguish human states. In this work, a deep residual network (ResNet) architecture is used to perform human state classification with hierarchical topological feature extraction. Several combinations of datasets for different environments and propagation paths are used in this study. ResNet’s powerful inference simplifies feature extraction and improves the accuracy of human state classification. The experimental results show that the fine-tuned ResNet-18 model has good performance in indoor human detection, including people not present, people still, and people moving. Compared with traditional machine learning using handcrafted features, this method is simple and effective.


1988 ◽  
Vol 121 ◽  
Author(s):  
Lawrence W. Hrubesh ◽  
Cynthia T. Alviso

ABSTRACTTwo optical methods are described for mapping the local variations of refractive index within monoliths of porous silica aerogel. One is an interferometrie measurement that produces “iso-index” fringes in a two dimensional image; an orthogonal view gives the third dimension information. The other method uses the deflection of a He-Ne laser beam to map the gradient index within a sample. The quantification of the measurements is described and the accuracy of the results is discussed.


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