A Study of Organizational Reponses to Dilemmas in Interorganizational Emergency Management

2016 ◽  
Vol 44 (2) ◽  
pp. 287-315 ◽  
Author(s):  
Elizabeth J. Carlson ◽  
Marshall Scott Poole ◽  
Natalie J. Lambert ◽  
John C. Lammers
Keyword(s):  
Emergency Management ◽  
Crisis Response ◽  
Organizational Responses ◽  
Large Sample ◽  
Response Strategies ◽  
Response System ◽  
Sense Of Urgency

Organizational scholars have traditionally used conceptual definitions to classify situational tensions such as dialectics, dilemmas, contradictions, and paradoxes. We propose instead to use organizational members’ reactions to define and distinguish among different forms of tensions. In the present study, we propose a model in which dilemmas vary in terms of press (the sense of urgency that they invoke) and balance (the degree to which both sides of the dilemma are regarded as equally important and urgent). Depending on the degree of press and balance, organizations are predicted to undertake various response strategies. To evaluate this model, we studied a large sample of members’ descriptions of organizational responses to dilemmas in the Dutch crisis response system ( N = 149). Results indicated variation in press and balance, and while some participants enacted dilemmas as choices, others enacted dilemmas in ways that acknowledged and tried to address both alternatives.

Opioid Crisis Response and Resilience: Results and Perspectives from a Multi-Agency Tabletop Exercise at the Pennsylvania Emergency Management Agency

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Alexander Siedschlag ◽  
Tiangeng Lu ◽  
Andrea Jerković ◽  
Weston Kensinger
Keyword(s):  
Public Health ◽  
Emergency Management ◽  
Health Care Professionals ◽  
Resource Sharing ◽  
Crisis Response ◽  
Community Response ◽  
First Responder ◽  
Management Agency ◽  
Opioid Crisis ◽  
State And Local

Abstract This article presents and discusses, in the new context of COVID-19, findings from a tabletop exercise on response and resilience in the ongoing opioid crisis in Pennsylvania. The exercise was organized by [identifying information removed] and held at the Pennsylvania Emergency Management Agency (PEMA), in further collaboration with the Governor’s Office of Homeland Security, the Pennsylvania Department of Health, and with the participation of several additional agencies and institutions. It addressed first-responder and whole-community response and resilience to the ongoing opioid crisis. More than 50 experts participated in the one-day program that involved state and local agencies, first-responder organizations, as well as academia in a discussion about effectuating comprehensive response to overdose incidents. Participant experts represented a wide array of backgrounds, including state and local law enforcement agencies; emergency medical technicians; public health and health care professionals; and scholars from the fields of law, security studies, public policy, and public health, among other relevant areas. Participants addressed specific challenges, including resource sharing among responders; capacity-building for long-term recovery; effective integration of non-traditional partners, such as spontaneous volunteers and donors; and public education and outreach to improve prevention. The exercise aimed to strengthen the whole-community approach to emergency response.

scholarly journals Onsite Disaster Response System for an Inclusive Society and Social Safety Net by Types of Disabilities: Focusing on the Welfare Facilities for the Disabled in "D City"

2020 ◽  
Vol 20 (2) ◽  
pp. 61-70
Author(s):  
Jiyeon Myeong ◽  
Hongjik Kim
Keyword(s):  
Emergency Management ◽  
Disaster Response ◽  
Safety Net ◽  
Management Research ◽  
Social Safety Net ◽  
Response System ◽  
The Disabled ◽  
Disaster Situation ◽  
Physical Limitations ◽  
Inclusive Society

As the types of disaster diversity and the occurrence of disaster became more frequent, complex damage is also increasing. The nation is making various efforts, including creating an emergency management system and supporting crisis management research, to minimize damage to property, facilities and lives that are caused by disasters. However, the practical system for those who have a disadvantage in terms of disaster awareness and early evacuation due to their physical limitations is still insufficient. In this study, the vulnerability of people with disabilities when it comes to disaster safety was analyzed by visiting the living facilities tailored for each type of disability by examing each facility's disaster resonse manual and observing the facilities. In addition, through surveying and interviewing employees and users of facilities, we analyzed the recognition of evacuation. Finally, this study proposed strengthening related disaster response policies to establish an inclusive society and a social safety net by analyzing behavioral patterns for each type of disability in the initial disaster situation.

scholarly journals A CONTENT ANALYSIS OF “MALAYSIAN-LAHAD DATU” CRISIS AND CRISIS RESPONSES IN ETHNIC NEWSPAPERS IN MALAYSIA

2019 ◽  
Vol 4 (17) ◽  
pp. 132-143
Author(s):  
Manimegalai Ambikapathy ◽  
Hasmah Zanuddin
Keyword(s):  
Content Analysis ◽  
Communication Theory ◽  
News Coverage ◽  
Analysis Data ◽  
Crisis Response ◽  
Attribution Of Responsibility ◽  
Response Strategies ◽  
News Sources ◽  
Significant Difference ◽  
Crisis Responses

This research was to examine the portrayal of crisis response strategies in Malaysian local vernacular printed dailies in covering terrorism crises which is the Lahad Datu crisis in Malaysia. The researcher relied on Situational Crisis Communication Theory (SCCT) and Framing theory to identify the news coverage and appropriate solutions through newspaper framing. Five variables were identified by the researcher in examining crisis response strategies such as news category, news slants, news framing, news sources and portrayal of visuals. Through quantitative content analysis, data revealed that the solution category was portrayed by Nanban daily, but Sin Chew focused on the problem category. For the news slants, Sin Chew daily framed negative slants of news most but Nanban daily portrayed issues in positive slants. In measuring the news frame, both dailies focused more on the attribution of responsibility frame. In examining the crisis response strategies, the researcher found, justification crisis response was portrayed predominantly but there is a significant difference between two different vernacular dailies in the portrayal of justification crisis response followed by concern crisis response. Kruskal Wallis’s test revealed that there is a significant difference in the portrayal of concern response between two dailies however, both newspapers having significant associations in portraying compensation crisis response.

scholarly journals Identifying Industry-Specific Components of Product Liability Response System Using Delphi-AHP Method

2016 ◽  
Vol 7 (4) ◽  
pp. 27-38 ◽  
Author(s):  
JunHyeok Seo ◽  
SungMin Bae
Keyword(s):  
Delphi Method ◽  
Product Liability ◽  
Manufacturing Companies ◽  
Financial Loss ◽  
Analytic Hierarchy ◽  
Defense Strategies ◽  
Response Strategies ◽  
Response System ◽  
Wide System ◽  
Essential Components

Abstract PL (product liability) response system is an enterprise-wide system that prevents company’s financial loss due to PL-related accidents. Existing researches on PL response system are mainly focused on preventive and/or defense strategies for the companies. Also, it is obvious that each industry has their original characteristics related on PL issues. It means industry-specific characteristics should be considered to adopt PL response strategies. Thus, this paper aims to discuss industry-specific PL response system and their components. Based on prior researches, we tried to reveal the possibility of its application to manufacturing companies of existing PL response strategies using Delphi method with PL experts. Based on first round results, we tried to classify existing PL strategies of manufacturing companies into several categories. To validate our suggestion for essential components of PL response system, second round Delphi method are applied. Analytic hierarchy process (AHP) technique will be applied to identify a prioritized list of each components and strategies. Existing PL response strategies could be categorized with six components – strategy, technology, investment, training, awareness, and organization. Among six components, Technology – it represents the technology needed for improving the safety of all products – is the most important components to prepare PL accidents. The limitation of this paper is on the size of survey and variety of examples. However, the future study will enhance the potential of the proposed method. Regardless of rich research efforts to identify PL response strategies, there is no effort to categorize these strategies and prioritized them. Well-coordinated and actionable PL response strategies and their priorities could help small-and-medium sized enterprise (SME) to develop their own PL response system with their limited resources.

Debunking the myth of denial’s effectiveness in crisis communication: context matters

2016 ◽  
Vol 20 (4) ◽  
pp. 381-395 ◽  
Author(s):  
W. Timothy Coombs ◽  
Sherry Jean Holladay ◽  
An-Sofie Claeys
Keyword(s):  
Pilot Study ◽  
Past Research ◽  
Crisis Response ◽  
Response Strategy ◽  
Primary Study ◽  
Content Type ◽  
Response Strategies ◽  
Organizational Reputation ◽  
Action Strategy ◽  
Positive Action

Purpose The purpose of this paper is to address the under-researched issue of how formal determinations of organizational responsibility for a crisis affect the effectiveness of the denial strategy in protecting organizational reputation. Because studies that omit later determinations of responsibility produce misleading representations of the value of denial, a pilot study and primary study investigated how later determinations of organizational culpability in a management misconduct crisis interact with crisis response strategies to affect reputation and anger. Design/methodology/approach Two studies used experimental designs to assess how denial interacted with determinations of crisis responsibility to influence reputation and anger. Findings The pilot study demonstrated reputational damage and stakeholder anger increased when an organization initially denied responsibility and then was found to be responsible for the crisis. The second study replicated the pilot study findings and also demonstrated that later determinations of guilt decreased reputation scores. When found guilty, the organization’s reputation was significantly more favorable when the positive action strategy was used. Comparison of three response strategies (no response, denial, and positive action) revealed the denial and no response conditions were significantly less effective than the positive response strategy when the organization was found guilty. Research limitations/implications Paper demonstrates the need for research on the denial strategy to consider later determinations of crisis responsibility (guilt) when assessing denial’s impact on organizational reputation. Practical implications When selecting response strategies in situations where crisis responsibility is unclear, practitioners should consider how later determinations of responsibility could affect reputation. Originality/value This paper questions past research on the value of the denial strategy, integrates findings from the trust violations research, and demonstrates the importance of considering formal judgments of organizational responsibility when selecting crisis response strategies.

scholarly journals MANAJEMEN KRISIS DAN REPUTASI PERUSAHAAN TAKSI KONVENSIONAL TERKAIT DEMONSTRASI PENOLAKAN TAKSI ONLINE Studi Kasus pada Blue Bird Group

2017 ◽  
Vol 6 (1) ◽  
pp. 1
Author(s):  
Arifa Rachma Febriyani
Keyword(s):  
Crisis Response ◽  
Response Strategies ◽  
Bird Group

The demonstration to refuse online taxi Uber and Grab driven by PPAD Jadetabek on March 22 is a crisis for Blue Bird Group that has been known to have a positive reputation. This is due to the demonstrations was allegedly provoked by one of the Blue Bird driver's. The purpose of this study is to describe the Blue Bird Group's PR strategy in managing the crisis as a result of the demonstration in order to save the reputation of their organization. The results showed PR Blue Bird Group implements several crisis response strategies, such as execuse, apologize, compensation, and reminders. 

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