scholarly journals A CONTENT ANALYSIS OF “MALAYSIAN-LAHAD DATU” CRISIS AND CRISIS RESPONSES IN ETHNIC NEWSPAPERS IN MALAYSIA

2019 ◽  
Vol 4 (17) ◽  
pp. 132-143
Author(s):  
Manimegalai Ambikapathy ◽  
Hasmah Zanuddin
Keyword(s):  
Content Analysis ◽  
Communication Theory ◽  
News Coverage ◽  
Analysis Data ◽  
Crisis Response ◽  
Attribution Of Responsibility ◽  
Response Strategies ◽  
News Sources ◽  
Significant Difference ◽  
Crisis Responses

This research was to examine the portrayal of crisis response strategies in Malaysian local vernacular printed dailies in covering terrorism crises which is the Lahad Datu crisis in Malaysia. The researcher relied on Situational Crisis Communication Theory (SCCT) and Framing theory to identify the news coverage and appropriate solutions through newspaper framing. Five variables were identified by the researcher in examining crisis response strategies such as news category, news slants, news framing, news sources and portrayal of visuals. Through quantitative content analysis, data revealed that the solution category was portrayed by Nanban daily, but Sin Chew focused on the problem category. For the news slants, Sin Chew daily framed negative slants of news most but Nanban daily portrayed issues in positive slants. In measuring the news frame, both dailies focused more on the attribution of responsibility frame. In examining the crisis response strategies, the researcher found, justification crisis response was portrayed predominantly but there is a significant difference between two different vernacular dailies in the portrayal of justification crisis response followed by concern crisis response. Kruskal Wallis’s test revealed that there is a significant difference in the portrayal of concern response between two dailies however, both newspapers having significant associations in portraying compensation crisis response.

Major League Missteps: How MLB Mishandled the Astros Cheating Scandal

2021 ◽  
pp. 216747952110431
Author(s):  
Emily A. Spackman ◽  
Christopher Wilson ◽  
Brendan Gwynn ◽  
Kris Boyle
Keyword(s):  
Social Media ◽  
Communication Theory ◽  
Major League Baseball ◽  
Crisis Response ◽  
Negative Consequences ◽  
Attribution Of Responsibility ◽  
News Sources ◽  
Major League ◽  
Crisis Type

Major League Baseball (MLB) has been criticized for its handling of the Astros’ cheating scandal. Researchers used a case study method to test whether Situational Crisis Communication Theory (SCCT) should be expanded to include collaborative brand attack (CBA) as a crisis type. Researchers used traditional and extended SCCT to analyze MLB’s crisis response to determine which version fit best. Data were triangulated from sports news sources, MLB’s official statement and Twitter account, and social media influencer and stakeholder posts. Researchers asked which SCCT response MLB used and whether it was effective with stakeholders. Because of poor history, MLB’s accidental crisis response mismatched the level of stakeholder attribution of responsibility. Another question examined the role of social media. Major League Baseball underestimated the role of social media and SM influencers and, by underutilizing its Twitter feed, left stakeholders to attribute greater responsibility to MLB. Two final questions asked whether SCCT should be updated to include the CBA crisis type and whether it applied in this case. The results indicate the negative consequences of crisis/response mismatch and indicate that CBA should be incorporated into SCCT to address social media influence. This is the first known study to apply CBA in a sports context.

The buffering effect of industry-wide crisis history during crisis

2016 ◽  
Vol 20 (4) ◽  
pp. 347-362 ◽  
Author(s):  
Seul Lee ◽  
Sora Kim
Keyword(s):  
Communication Theory ◽  
Negative Impact ◽  
Crisis Response ◽  
Content Type ◽  
Situational Crisis Communication Theory ◽  
Responsibility Attributions ◽  
Response Strategies ◽  
Significant Difference ◽  
Issue Involvement ◽  
Low Levels

Purpose Two questions guide this study: “Do two crisis history types (i.e. organization-specific vs industry-wide) have the same effect on publics’ perception of the organization in a crisis?” And “Is there any significant difference in public responses between the high and low levels of issue involvement?” The paper aims to discuss these issues. Design/methodology/approach A two organization-specific crisis history (frequent vs infrequent) × two industry-wide crisis history (frequent vs infrequent) × two consumer issue involvement (high vs low) between-subjects experimental design was employed. Findings This experiment suggests that an industry-wide crisis history can mitigate negative damages of a crisis, while an organization-specific crisis history intensifies the damages. This indicates that crisis history types should be considered as an important factor when diagnosing appropriate crisis response strategies during crisis. This study also identifies a stronger negative impact of an organization-specific crisis history among highly issue-involved publics than less involved publics. Originality/value This study extends situational crisis communication theory by identifying the buffering impact of an industry-wide crisis history and adding crisis history type as an influencer in the process of the publics’ crisis responsibility attributions.

scholarly journals Learning from past crises: Evaluating hotels’ online crisis responses to health crises

2019 ◽  
Vol 20 (3) ◽  
pp. 372-378
Author(s):  
Bingjie Liu-Lastres ◽  
Hany Kim ◽  
Tianyu Ying
Keyword(s):  
Crisis Management ◽  
Crisis Communication ◽  
Communication Theory ◽  
Crisis Response ◽  
Future Research ◽  
Research Directions ◽  
Situational Crisis Communication Theory ◽  
Response Strategies ◽  
Future Research Directions ◽  
Crisis Responses

Organizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used strategies within the sample. Further analysis showed the inconsistencies between hotels’ crisis response strategies and the situational crisis communication theory guidelines, where instructing information were seldom included. Based on the findings, this study discussed the importance of creating effective crisis responses and future research directions.

“Gatekeeper or Crisis Manager? Coverage of "Lahad Datu" Conflict”

2018 ◽  
Vol 7 (3.21) ◽  
pp. 476
Author(s):  
Manimegalai Ambikapathy ◽  
Hasmah Zanuddin
Keyword(s):  
Content Analysis ◽  
Crisis Communication ◽  
Communication Theory ◽  
Crisis Response ◽  
Problem Solution ◽  
Situational Crisis Communication Theory ◽  
Independent Variables ◽  
Quantitative Content ◽  
Security Personnel ◽  
Independent Variable

Lahad Datu conflict also known as “Sabah standoff” conflict, is unforgettable tragedies until killed about 10 of Malaysian security personnel and impacted economic, social and emotion of citizens especially at Lahad Datu, Sabah. The objective of this research is to examine the portrayal of solution from Malaysian Government for the “Lahad Datu Crisis” through newspaper framing in Malaysian mainstream newspapers namely Utusan Malaysia, The Star, Sin Chew and Nanban daily. The measurement for the crisis response will be measure through few independent variables such as category of “Lahad Datu” news; between problem, solution, people or neutral category. The following independent variable is through the slants of news; whether news is slanted in positive, negative or neutral slant. With the assistance of “Situational Crisis Communication Theory”, this research employed a systematic quantitative content analysis to gather the data. Finding revealed that, category of solution appeared most in Utusan Malaysia, The Star, Sin Chew and Nanban daily and news in positive slants were covered in all the selected dailies. In providing responses for the crisis, Justification and Concern crisis response portrayed most, however, through Kruskal Wallis test, data found that The Star and Utusan Malaysia portrayed most of the Justification and Concern responses compare to Sin Chew daily and Nanban daily.  

Crisis Management, and Charismatic Leadership Communication as Antecedents to the Organizational Reputation

2021 ◽  
Vol 12 (3) ◽  
pp. 2948-2958
Author(s):  
Tariq Saeed Khalfan Barshoud Almarshoodi Et.al
Keyword(s):  
Attribution Theory ◽  
Crisis Communication ◽  
Communication Theory ◽  
Charismatic Leadership ◽  
Statistical Technique ◽  
Crisis Response ◽  
Leadership Communication ◽  
The Public ◽  
Response Strategies ◽  
Internal Stakeholders

The aim of this study is to measure employees’ perceptions of UAE police’s reputation. Even though these perceptions are formed in the public domain, this study focused on the public sector employees’ evaluation of the Commission’s reputation and credibility. This is solely because they work in it and will be directly affected by negative perceptions, as evident in most alternative media and blogs. Like many other organizations, employees and other internal stakeholders know the organization better than the outsiders, so measuring their perceptions is essential. This study attempts to reflect how UAE police, through its charismatic leadership communication and organizational credibility, earns the trust and confidence of its employees in times of crisis, which is further reflected in its reputation. The present study chooses the situational crisis communication theory to develop its theoretical framework. Originating in attribution theory, the SCCT has been widely used in crisis communication research to test the link between crisis situation and crisis response strategies. The study has employed the SEM-PLS is statistical technique for the analysis of the data. The findings of the study have provided support to the hypothesized results.

scholarly journals When is silence golden? The use of strategic silence in crisis communication

2019 ◽  
Vol 24 (1) ◽  
pp. 162-178 ◽  
Author(s):  
Phuong D. Le ◽  
Hui Xun Teo ◽  
Augustine Pang ◽  
Yuling Li ◽  
Cai-Qin Goh
Keyword(s):  
Crisis Communication ◽  
English Language ◽  
Communication Theory ◽  
Crisis Response ◽  
Organizational Image ◽  
Content Type ◽  
Response Strategies ◽  
Image Repair Theory ◽  
Future Events

Purpose Scholars have discouraged using silence in crises as it magnifies the information vacuum (see Pang, 2013). The purpose of this paper is to argue for its viability and explore the type of silence that can be used. Design/methodology/approach Eight international cases were analyzed to examine how silence was adopted, sustained and broken. Findings The findings uncovered three intention-based typologies of strategic silence: delaying, avoiding and hiding silences. Among such, avoiding/hiding silence intensified crises and adversely affected post-silence organizational image when forcefully broken, while delaying silence helped preserve/restore image with primary stakeholders if successfully sustained and broken as planned. Research limitations/implications First, these findings may lack generalizability due to the limited number of cases studied. Second, local sentiments may not be fully represented in the English-language news examined as they may be written for a different audience. Finally, a number of cases studied were still ongoing at the time of writing, so the overall effectiveness of the strategy employed might be compromised as future events unfold. Practical implications A stage-based practical guide to adopting delaying silence is proposed as a supporting strategy before the execution of crisis response strategies. Originality/value This is one of the few studies to examine the role of silence in crisis communication as silence is not recognized as a type of response in dominant crisis theories – be it the situational crisis communication theory or the image repair theory (An and Cheng, 2010; Benoit, 2015; Benoit and Pang, 2008; Xu and Li, 2013).

The Tweet Heard Round the World: Daryl Morey, the NBA, China, and Attribution of Responsibility

2020 ◽  
pp. 216747952098325
Author(s):  
Sitong Guo ◽  
Andrew C. Billings ◽  
Kenon A. Brown ◽  
John Vincent
Keyword(s):  
Social Media ◽  
Positive Relationship ◽  
Crisis Response ◽  
Professional Sport ◽  
Response Strategy ◽  
Attribution Of Responsibility ◽  
Responsibility Attribution ◽  
Response Strategies ◽  
Sport League ◽  
The World

Following Houston Rockets General Manager Daryl Morey’s social media post advocating for Hong Kong independence, a 2 (NBA, Houston Rockets) × 3 (attacking the accuser, justification, apology) experimental design was utilized to explore the effects of different crisis response strategies on sports fan relationships between/among a professional sport league, one of its teams, and crisis responsibility attribution. Results indicated that apology strategy functioned better in reducing the blame placed on the organization than attacking strategy. Also, people with a more positive relationship or a higher level of identification with the organization would attribute less responsibility. However, when controlling the organization-public relationship or sport identification, response strategies could no longer predict attribution of responsibility significantly, suggesting that the previous relationship matters more than which response strategy is utilized in a crisis.

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