Implementing Enterprise Resource Planning Packages in Different Corporate and National Cultures

2000 ◽  
Vol 15 (4) ◽  
pp. 267-279 ◽  
Author(s):  
M. Krumbholz ◽  
J. Galliers ◽  
N. Coulianos ◽  
N.A.M. Maiden
Keyword(s):  
National Culture ◽  
Corporate Culture ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Erp Implementation ◽  
National Cultures ◽  
Meta Model ◽  
The Uk ◽  
Implementation Problems ◽  
The Impact

ERP (enterprise resource planning) packages provide generic off-the-shelf business and software solutions for customers. However, these packages are implemented in companies with different corporate and national cultures and there is growing evidence that failure to adapt ERP packages to fit these cultures leads to projects which are expensive and overdue. This paper describes research which synthesizes social science theories of culture in order to be able to model and predict the impact of culture on ERP package implementation. It describes a knowledge meta-schema for modelling the surface and deeper manifestations of culture and predictions of ERP implementation problems based on national culture differences. It reports on an empirical study into the implementation of ERP packages in a large pharmaceuticals organization in Scandinavia and the UK. The results provide evidence for an association between corporate culture and ERP implementation problems but no direct evidence for an association between national culture and implementation problems. Furthermore, the results demonstrate that these diverse implementation problems can be caused by a mismatch between a small set of core values which are indicative of a customer's corporate culture. The paper concludes with revisions to the design of our extended method for ERP package implementation to the design of the meta-model and to rules that codify culture constraints that are applied in order to analyse instances of the meta-model.

scholarly journals The Impact of Enterprises Systems on Sales Performance: A Study of Erp System Implementations in Polish Smes

2014 ◽  
Vol 5 (2) ◽  
pp. 54-59 ◽  
Author(s):  
Justyna Patalas-Maliszewska ◽  
Irene Krebs
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Sales Performance ◽  
Erp Implementation ◽  
Erp System ◽  
Financial Benefits ◽  
Sales Process ◽  
Return On Sales ◽  
Implementation Problems ◽  
The Impact

Abstract While having been the object of numerous studies, the link between ERP implementation and SMEs performance still requires understanding. This paper documents the effect of investments in Enterprise Resource Planning (ERP) systems on a firm’s sales performance and profitability measure such as return on sales (ROS). The models are based on a sample of 240 during time of defined activities in the sales process realized during the each month by 40 knowledge workers in each of 5 Polish SMEs announcements of ERP implementations. Our analysis of the financial benefits of these implementations yields mixed results. Our results are encouraging that we find the business activity that can persistent evidence of sales performance associated with ERP investments. This should help alleviate the companies that some have expressed about the viability of ERP given the highly publicized implementation problems at some firms.

THE IMPACT OF NATIONAL CULTURE ON THE CORPORATE CULTURE IN GLOBAL HOTEL COMPANIES

2006 ◽  
Vol 12 (2) ◽  
pp. 93-102
Author(s):  
Zdenko Cerović ◽  
Amelia Tomašević
Keyword(s):  
National Culture ◽  
Corporate Culture ◽  
Positive Impact ◽  
Social Differences ◽  
National Cultures ◽  
Local Staff ◽  
Business Operations ◽  
Norms And Values ◽  
Hotel Service ◽  
The Impact

The national culture is a system of assumptions, values, norms and traditions shared by one national group; the corporate culture is a system of rituals, behavior patters, norms and values shared by majority of employees in a company. Both cultures influence the style of management and communication with employees. The national culture influences the corporate culture, but in a long term, a corporate culture can also influence the national culture. Strong corporate cultures can suppress the national culture through the system of standardization of business operations, which in international companies is an element of brand identification and a competitive advantage. Global hotel companies which manage the hotels all over the world, face problems which derive from differences between their own corporate culture and national cultures of local staff. The efficiency of operations will depend on the way and skills in handling those problems. The influence of national and sometimes local cultures might have positive impact on creation of very successful hotel system of hotel service which often is well accepted on tourist market, but might also result with potential misunderstandings and even opposite effects. The paper surveys the elements of national cultures which might have impact on corporate cultures. The paper assumes that global hotel companies often face big cultural and social differences in certain destinations of their business interest. The model of survey are hotel corporate cultures in Croatian, European and world hotels and their corporations.

Enterprise Resource Planning (ERP) Implementation Approaches and the Performance of Procure-to-Pay Business Processes

2017 ◽  
Vol 8 (1) ◽  
pp. 55-71 ◽  
Author(s):  
Ibrahim Kofahi ◽  
Haroun Alryalat
Keyword(s):  
Enterprise Resource Planning ◽  
Quantitative Research ◽  
Business Processes ◽  
Resource Planning ◽  
Big Bang ◽  
Research Approach ◽  
Erp Implementation ◽  
Erp System ◽  
Oracle Erp ◽  
The Impact

In spite of the importance of implementing Enterprise Resource Planning (ERP) system in any organization, there are still many fears of not getting the return on investment from implementing it. In addition, there are many ERP systems implemented in different organizations that claim they did not get enough benefit from these systems. For this reason, this paper is intended to study the impact of ERP implementation approaches (Agile, Big Bang, and Hybrid) on the performance of Procure-to-Pay business processes. This paper adapts the quantitative research approach by using the survey strategy, which is conducted by a questionnaire collected from 91 respondents working in fifteen companies that implement Oracle ERP in Jordan. The researcher uses the SPSS as an analysis technique to test all hypotheses. The findings of the study show that the two ERP Implementation approaches (Big Bang and Hybrid) have a significant impact on the performance of Procure-to-Pay business processes. On the other hand, the study shows that Agile (ERP) implementation approach has no significant impact on the performance of Procure-to-Pay business processes.

scholarly journals Implementasi enterprise resource planning dan proses akuntansi: Studi eksploratori pada perusahaan manufaktur skala besar

2019 ◽  
Vol 1 (2) ◽  
pp. 89-102
Author(s):  
Agnes Utari Widyaningdyah
Keyword(s):  
Real Time ◽  
Enterprise Resource Planning ◽  
Accounting Information ◽  
Resource Planning ◽  
Business Environment ◽  
Strategic Decision ◽  
Manufacturing Companies ◽  
Erp Implementation ◽  
Accounting Data ◽  
The Impact

The competitive business environment has forced companies to compete by providing real-time accounting data in the strategic decision-making process. Enterprise Resource Planning (ERP) is a solution that can be applied to help the company offers real-time accounting information through the integrated accounting process. This study aims to examine the underlying reasons and the impacts of the ERP implementation on accounting processes in manufacturing companies. This research is an exploratory study using a mixed-method approach via questionnaires, observations, and depth interviews with the ERP users in two large-scale manufacturing enterprises in Surabaya. The result indicates that the impact realized after the ERP systems went live related to the main reasons for ERP implementation. But this study fails to provide evidence that ERP implementation brings new accounting methods and practices. The reasons for this phenomenon will be discussed in-depth in this paper. This research is expected to contribute to the realm of accounting information systems that the implementation of an information system should be aligned with the needs and the company's business strategy.

scholarly journals Evaluating Critical Success Factors of ERP Implementation in SMEs

2019 ◽  
Vol 8 (2) ◽  
pp. 1144-1149
Keyword(s):  
Enterprise Resource Planning ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Providers ◽  
State Of The Art ◽  
Resource Planning ◽  
Erp Implementation ◽  
Critical Success ◽  
The Impact ◽  
Failure Factors

This paper is aimed at reviewing present state of the art (1998-March 2019) on the impact of Enterprise Resource Planning (ERP) implementation in Small and Medium Enterprises (SMEs). It includes critical success factors and critical failure factors.The technique depends on writing survey for optional information gathering. It characterizes the expressions that are utilized to get explore papers from databases and advanced studies on the ERP implementation in SMEs. It additionally incorporates the consideration and prohibition criteria to improve nature of papers. At that point methodical audit is made on the accessible papers to research the effect of ERP usage in SMEs.Critical factors are identified for success and failure of ERP implementations and actual impact of the same on SMEs (add actual success and failure factors here besides impact). The research found in this paper has limitations in terms of the period of which research papers have been reviewed. An implicit limitation is that it does not consider an empirical study except focusing on the state of the art found in the research area. However, its insights will have potential benefits and the directions for future work helps in further scope of the research. This paper contributes to the research on the impact of ERP implementation on SMEs either positively or negatively. It discovers critical success factors, critical failure factors and impact through secondary data collection method. The insights will help SMEs and stakeholders of SMEs and ERP service providers to know the reasons for failure or success and take necessary course of action.

The Impact of Enterprise Resource Planning (ERP) Systems on the Audit Report Lag

2013 ◽  
Vol 10 (1) ◽  
pp. 63-88 ◽  
Author(s):  
Jongkyum Kim ◽  
Andreas I. Nicolaou ◽  
Miklos A. Vasarhelyi
Keyword(s):  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Test Results ◽  
Audit Report ◽  
Erp Systems ◽  
Erp Implementation ◽  
Accounting Systems ◽  
Business Operations ◽  
The Impact ◽  
The Relationship

ABSTRACT Prior research has shown that the implementation of ERP systems can significantly affect a firm's business operations and processes. However, scant research has been conducted on the relationship between ERP implementation and the timeliness of external audits, such as audit report lags. While some of the alleged benefits of ERP are closely related to removing impediments contributing to audit report lags, others argue that the complex mechanisms of ERP systems create greater complexity for control and audit. In this paper, we examine the relationship between ERP implementations and audit report lags. The test results indicate that overall, a firm's ERP implementation is negatively associated with audit report lag. However, this negative association is significant only at the fourth and fifth years after initial ERP implementation. These results imply that the use of ERP systems by client firms may help decrease the audit report lag, but it takes time for the full impact of the firms' accounting systems to be realized.

Enterprise resource planning and business model innovation: process, evolution and outcome

2019 ◽  
Vol 23 (4) ◽  
pp. 728-752
Author(s):  
Rocio Rodriguez ◽  
Francisco-Jose Molina-Castillo ◽  
Göran Svensson
Keyword(s):  
Organizational Performance ◽  
Business Model ◽  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Resource Planning ◽  
Business Model Innovation ◽  
Erp Implementation ◽  
Content Type ◽  
Organizational Outcome ◽  
The Impact

Purpose The purpose of this paper is to focus on the implementation process of enterprise resource planning (ERP), the evolution of business model innovation (BMI) and the organizational outcome. This research analyses how ERP and BMI are related and, in turn, what is the final the impact on organizational performance. Design/methodology/approach The sample consisted on 104 organizations from different industries, all of which used an ERP software. A structural equation model was used to test the six hypotheses. Findings The results indicate that the BMI constructs considered (i.e. value-generation and organizational complexity) mediate the impact of the ERP constructs (organizational adaptation and organizational resistance), in organizational performance. Successful ERP implementation is not an end itself for this companies, but merely a path and a process for improving the business model with the aim improving performance in the marketplace. Research limitations/implications This study offers a new outlook on how a company should leverage the ERP adaptation, and any resistance in the organization to innovating in the business model. This study is rooted in the evolutionary perspective of BMI, but it also integrates into an overall model other points of view such as the rational positioning view and cognitive view. Practical implications Organizations must understand the ERP flows in depth, each ERP flow is the work result of a multitude of companies over several years. All departments, and in particular the research and development department must participate actively in the ERP implementation. Organised complexity means opportunities for success in the market. Organizations must train their departments in ERP and not just teach them how the ERP works. ERP implementation needs consider improvements to the business model and ultimately the performance, but not separately. Originality/value BMI has received contributions from several domains such as entrepreneurship, management organization and strategic management among others. Nonetheless, the role of ERP in BMI is far from being understood and the few contributions focus only on technology per se. To the best of our knowledge this is the first study that has explored the connections of ERP and BMI and in turn the final outcome in organizational performance.

The Effects of an Enterprise Resource Planning (ERP) Implementation on Job Characteristics

2003 ◽  
pp. 106-118
Author(s):  
Gerald Grant ◽  
Aareni Uruthirapathy
Keyword(s):  
Job Satisfaction ◽  
Federal Government ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Job Characteristics ◽  
Erp Implementation ◽  
Work Redesign ◽  
Government Organizations ◽  
Job Characteristics Model ◽  
The Impact

As organizations undertake the deployment of integrated ERP systems, concerns are growing about its impact on people occupying jobs and roles in those organizations. The authors set out to assess the impact of ERP implementation on job characteristics. Using the Hackman and Oldham Job Characteristics Model as a basis, the study assesses how ERP affected work redesign and job satisfaction of people working in several Canadian federal government organizations.

Social and Cultural Challenges in ERP Implementation

2011 ◽  
Vol 2 (4) ◽  
pp. 44-67 ◽  
Author(s):  
Sapna Poti ◽  
Sanghamitra Bhattacharyya ◽  
T.J. Kamalanabhan
Keyword(s):  
Change Management ◽  
Enterprise Resource Planning ◽  
Social Factors ◽  
Resource Planning ◽  
Erp Implementation ◽  
Cultural Challenges ◽  
Information And Communication ◽  
Multiple Case ◽  
The Individual ◽  
The Impact

This paper studies the differential practices of change management in organizations of western origin and compares it with the best practices prevalent in Indian organizations, with special emphasis on social and cultural challenges faced in these countries. Since Enterprise Resource Planning (ERP), as part of an information and communication technology (ICT) initiative, is frequently associated with organization change and transformation in relation to its adaptation, it has been used as the context in this study. The impact of social factors and cultural challenges on change management processes and elements are compared and contrasted using multiple case studies from USA, Canada, European (Western/Eastern) and Indian organizations who have adopted ERP technologies. The conceptual framework highlights cultural and social factors that affect ERP implementation, and offers suggestions to researchers to empirically test these influences using sophisticated analytical methods and develop change strategies and practices in response to these challenges. Further, it also draws attention to the need for a contemporary, result-oriented, quantitatively measurable framework of change management at the individual and enterprise levels. It is expected that such an approach would result in better buy-in from all stakeholders in terms of increased accountability.

scholarly journals El impacto de los factores críticos de éxito en la implementación de sistemas integrados de ERP

2008 ◽  
Vol 13 (25) ◽  
pp. 77-118
Author(s):  
Miguel Maldonado ◽  
Keyword(s):  
Latin American ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Erp Implementation ◽  
Global Satisfaction ◽  
Systems Implementation ◽  
Determining Factors ◽  
Time Required ◽  
Qualitative Methodologies ◽  
The Impact

Although is a recent topic, the analysis of the success of the integrated systems implementation of the enterprise resource planning (erp) is a topic that has a lot of relevance for the information technology (it) community. However, as a result of this novelty, most of the existent investigation is limited to qualitative methodologies or descriptive studies oriented to big companies or corporations mainly. This investigation presents a model that seeks to reveal the determining factors of the success of erp implementation in a small and medium Latin American company. The validation of this empiric model allowed to verify significant relationships between training and it abilities in the company and the success of the implementation, measured by the time required for this one. It was also verified the impact of this time over the perception of the companies global satisfaction with the erp implementation. The investigation concludes with recommendations for its application and also suggests additional potential areas of investigation inspired by an amazing collateral result obtained.

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