Pushing Too Hard? Unattainable Organizational Goals and Frontline Employee Turnover

2018 ◽  
Vol 40 (2) ◽  
pp. 272-296 ◽  
Author(s):  
Justin M. Stritch ◽  
Angel Luis Molina ◽  
Nathan Favero
Keyword(s):  
Organizational Performance ◽  
Employee Turnover ◽  
Public Management ◽  
Organizational Goals ◽  
Frontline Employee ◽  
Performance Context ◽  
The Relationship ◽  
Level Performance ◽  
Moderating Role

The creation of organization-level performance goals has evolved into a ubiquitous facet of the study and practice of public management. In this article, we theoretically and empirically examine the relationship between unattainable organizational goals and collective frontline employee turnover, and consider the moderating role of a public organization’s performance context on the relationship. While the findings indicate a positive relationship between unattainable goals and collective frontline employee turnover, the effect is conditional on organizational performance. The research offers nuanced insights into the establishment of goals in public organizations and has important implications for managing personnel on the frontlines of public service delivery.

scholarly journals The Influence of the Antecedents of SCQRM Implementation on Organizational Performance with the Moderating Role of Organizational Culture in the Indonesian Navy

2021 ◽  
Vol 21 (1) ◽  
pp. 81
Author(s):  
Yohannes Enggar Riyadi ◽  
Lucy Warsindah ◽  
Agus Adriyanto ◽  
Dangan Waluyo
Keyword(s):  
Risk Management ◽  
Organizational Culture ◽  
Organizational Performance ◽  
Strategic Leadership ◽  
Control Mechanisms ◽  
Information Control ◽  
And Control ◽  
The Relationship ◽  
Moderating Role

<p><em>This study aims to determine the effect of the antecedents of Supply chain quality risk management (SCQRM) implementation on organizational performance with the moderating role of organizational culture in the Indonesian Navy. Based on data from questionnaire survey data totaling 260 Indonesian Navy officers, the SCQRM theory model is proposed and the structural equation model is used to test the proposed hypothesis. The results show that strategic leadership, information, and control mechanisms are significant antecedents of SCQRM implementation. Furthermore, strategic leadership and information significantly contribute to organizational performance. An interesting finding is that control mechanisms do not have a direct impact on organizational performance, but they do contribute indirectly to organizational performance mediated by SCQRM implementation. Also, SCQRM implementation significantly contributes to organizational performance and the moderating effect of organizational culture strengthens the relationship between SCQRM implementation and organizational performance. This study focuses on the concept and implementation of SCQRM in Indonesian Navy logistics with the role of strategic leadership, information, control mechanisms, and organizational culture to improve organizational performance using single respondents and expert perceptions, namely Indonesian Navy Officers. The managerial implications suggest that complementary benefits arise from the adoption of a more holistic approach to the management of supply chain quality risk at the organizational level with</em><em> </em><em>supported the role of strategic leadership, information, control mechanisms, and organizational culture will improve organizational performance. Three contributions to science in the development of SCQRM theory. <strong>First</strong>, this study develops an SCQRM theoretical model with three unique dimensions (supplier development, risk management integration, and proactive product recall). <strong>Second</strong>, this study provides a new perfection of how the complementarity system of SCQRM is operated to improve organizational performance. Moreover, the findings imply that a successful SCQRM implementation is built on a complementarity power in risk management resources and routines. The multiple manifestations of the three SCQRM dimensions are all driven by a cohesive, yet unobserved synergy, which also forms one of the competencies of the organization. <strong>Third</strong>, this study also provides a new perfection on the role of strategic leadership, information and control mechanisms as antecedents of SCQRM implementation, and the moderating role of organizational culture that strengthens the relationship between SCQRM implementation and organizational performance</em><em>.   </em><strong></strong></p>

scholarly journals THE MODERATING ROLE OF TECHNOLOGICAL INNOVATIONS ON THE RELATIONSHIP BETWEEN OPERATIONAL PERFORMANCE AND PATIENT SATISFACTION

2021 ◽  
Vol 4 (2) ◽  
pp. 176-184
Author(s):  
Sulaiman Abdullahi Bambale ◽  
Kaltume Mohammed Kamselem ◽  
Saheed Ademola Lateef ◽  
Ng Mui Qing ◽  
Abdullahi Bala Ado
Keyword(s):  
Patient Satisfaction ◽  
Technology Acceptance ◽  
Organizational Performance ◽  
Technological Innovation ◽  
Operational Performance ◽  
Technological Innovations ◽  
Acceptance Model ◽  
The Relationship ◽  
Moderating Role

Abstract: The main purpose of this study is to explore the moderating role of technological innovations on the relationship between operational performance towards patient satisfaction. The study presented the first step towards a systematic and theoretical approach in understanding the patient satisfaction. To achieve this, the theory synthesizing and model approaches are adopted. Self-administrated questionnaires will be used to gather data. The findings highlighted that healthcare establishments need to focus on technology-based services due to the decreasing level of satisfaction when population rises. In order to cope with this issue, technological based management system and equipment’s need to be introduced to enhance the operational performance of hospitals, which reduces the delays in treatment and ease the burden of practitioners. The strategy also brings improvement in patient care services and higher level of trust towards hospitals. The study also benefits scholars and open a new avenue for researchers and academia. The paper concluded that appropriate measuring protocols such as technology acceptance model (TAM) and technology readiness model (TRM) need to be incorporated to effectively gauge the effectiveness of the organizational performance and patient satisfaction in the light of technological innovation. Keywords: Technological innovation, Operational performance, Patients satisfaction

scholarly journals Knowledge management and academic performance moderating role of organizational structure: Abdelmalek essaadi university case

2021 ◽  
Vol 3 (3) ◽  
pp. 145-158
Author(s):  
Yassine BOUSSENNA
Keyword(s):  
Knowledge Management ◽  
Organizational Structure ◽  
Organizational Performance ◽  
Positive Impact ◽  
Public Organizations ◽  
Teacher Researchers ◽  
The University ◽  
The Relationship ◽  
Moderating Role

In a knowledge-based economy, and a context of fierce international competition that spares no field. universities as organizations highly dependent on knowledge should pay special attention to it and its management, in such a way that the effective management of this asset is a key factor in building a competitive advantage and became the cornerstone of efforts to improve the performance of the university. In addition, it has long been demonstrated that better knowledge management has a positive impact on organizational performance. However, it is not yet clear how this process is to be achieved in academia and particularly in developing countries such as Morocco. On the other hand, and throughout the literature, several factors affect positively KM initiatives in public organizations and more specifically in universities are discussed. Some of these are the same as those found for private organizations and others are specific to public organizations. Most authors cite the organizational structure. This work has the main objective to verify the moderating role of organizational structure on the intensity of the relationship between the application of knowledge management and organizational performance of Abdelmalek Essaadi University. by collecting the views of the Abdelmalek Essaadi University teacher-researchers, through a hypothetico-deductive reasoning approach and a quantitative working method. Our questionnaire was administered to a representative sample of 88 teacher-researchers from the different institutions of the university under study. The results obtained prove the moderating and positive role of organizational structure, on the intensity of the relationship between the application of the K.M and (Training, research, publication, and governance) as indicators of organizational performance with a degree of impact of 1.1%.

scholarly journals The Nexus Between Learning Orientation, TQM Practices, Innovation Culture, and Organizational Performance of SMEs in Kuwait

10.28945/4743 ◽  
2021 ◽  
Vol 16 ◽  
pp. 147-172
Author(s):  
Fahad Sawaean ◽  
Khairul A. M. Ali
Keyword(s):  
Developing Countries ◽  
Organizational Performance ◽  
Partial Least Square ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Learning Orientation ◽  
Innovation Culture ◽  
The Relationship ◽  
Moderating Role

Aim/Purpose: This paper aimed to examine the impact of learning orientation on organizational performance of small and medium enterprises (SMEs) via the mediating role of total quality management (TQM) practices and the moderating role of innovation culture. Background: SMEs’ organizational performance in developing countries, particularly in Kuwait, remains below expectation due to increasing competition and inadequate managerial practices that negatively impact their performance. Although several studies had revealed a significant effect of learning orientation on SMEs’ performance, the direct impact of learning orientation on their performance is still unclear. Thus, the link between learning orientation and organizational performance remains inconclusive and requires further examination. Methodology: This study adopted a quantitative approach based on a cross-sectional survey and descriptive design to gather the data in a specific period. The data were collected by distributing a survey questionnaire to the owners and Chief Executive Officers (CEOs) of Kuwaiti SMEs using online and on-hand instruments with 384 useable data obtained. Furthermore, the partial least square-structural equation modeling (PLS-SEM) analysis was performed to test the hypotheses. Contribution: This study bridged the significant gap in the role of learning orientation on SMEs’ performance in developing countries, specifically Kuwait. In this sense, a conceptual model was introduced, comprising a learning orientation, TQM practices, innovation culture, and organizational performance. In addition, this study confirmed the significant influence of TQM practices and innovation culture as intermediate variables in strengthening the relationship between learning orientation and organizational performance, which has not yet been verified in Kuwait. Findings: The results in this study revealed that learning orientation had a significant impact on organizational performance of SMEs in Kuwait. It could be observed that TQM practices play an important role in mediating the relationship between learning orientation and performance of SMEs, as well as that innovation culture plays an important moderating role in the same relation. Recommendations for Practitioners: This study provided a framework for the decision-makers of SMEs on the significant impact of the antecedents that enhanced the level of organizational performance. Hence, owners/CEOs of SMEs should improve their awareness and knowledge of the importance of learning orientation, TQM practices, and innovation culture since it could significantly influence their performance to achieve success and sustainability when adopted and managed systematically. The CEOs should also consider building an innovation culture in the internal environment, which enables them to transform new knowledge and ideas into innovative methods and practices. Recommendation for Researchers: The results in this study highlighted the mediating effect of TQM practices on the relationship between learning orientation (the independent variable) and organizational performance (the dependent variable) of SMEs and the moderating effect of innovation culture in the same nexus. These relationships were not extensively addressed in SMEs and thus required further validation. Impact on Society: This study also influenced the management strategies and practices adopted by entrepreneurs and policymakers working in SMEs in developing countries, which is reflected in their development and the national economy. Future Research: Future studies should apply the conceptual framework of this study and assess it further in other sectors, including large firms in developing and developed countries, to generalize the results. Additionally, other mechanisms should be introduced as significant antecedents of SMEs’ performance, such as market orientation, technological orientation, and entrepreneurial orientation, which could function with learning orientation to influence organizational performance effectively.

Impact of internal and external CSR on organizational performance with moderating role of culture: empirical evidence from Chinese banking sector

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Abdul Waheed ◽  
Qingyu Zhang ◽  
Abaid Ullah Zafar ◽  
Hashim Zameer ◽  
Muhammad Ashfaq ◽  
...  
Keyword(s):  
Organizational Performance ◽  
Banking Sector ◽  
Content Type ◽  
Managerial Implications ◽  
Corporate Social ◽  
The Impact ◽  
The Relationship ◽  
Moderating Role ◽  
Chinese Banking

PurposeThis study investigates the impact of corporate social responsibility (CSR) on organizational performance, especially competitive performance (CP) along with moderating role of the organizational culture (OC) from the banking sector of China. Drawing on the stakeholder theory, the first goal is to examine the relationships between CSR and organizational CP. Second, the purpose is to evaluate the moderation of OC between the relationship of CSR and CP, respectively.Design/methodology/approachSEM using SmartPLS was majorly engaged to ascertain the relationship and to inquire the assumed hypotheses. The convenience sampling was engaged to collect the data from the Chinese banking market with the help of students, colleagues and personal visits.FindingsThe findings exhibited that CSR both external and internal CSR has significant correlations on organizational CP within banking sector of China. Second, the findings revealed a positive moderation influence of OC between the relationships of CSR and organizational CP. The comprehensive analysis of each factor of CSR on organizational CP was autonomously inspected to understand the insights which ensure that how the incorporation of CSR and OC activities may improve organizational CP.Research limitations/implicationsThis study faces numerous limitations related to sample and geographic locations that assure new work possibilities for researchers across the world.Practical implicationsThis study equips insightful information for management on how organizations can obtain CP by consolidating CSR and OC activities as their more productive strategic tools. This article endows with potential theoretical and managerial implications with empirical addition to concerned literature of OC, CSR and organizational CP.Social implicationsUnderstanding OC and CSR activities can provide interesting and helpful insights for the personnel to perform well within the banking institutes.Originality/valueThe topic of CSR and culture has been known as the evolving concept that is getting strong concern for the researchers. The additional work particularly empirical is yet required to explore the insights on CSR and OC themes worldwide, especially in developing nations.

scholarly journals ENTREPRENEURIAL ORIENTATION AND ORGANIZATIONAL PERFORMANCE OF E-BUSINESS IN MALAYSIA: THE MODERATING ROLE OF EXTERNAL ENVIRONMENT

2019 ◽  
Vol 1 (1) ◽  
pp. 01-17
Author(s):  
Sabrinah Adam ◽  
Mohd Khairuddin Ramliy ◽  
Ai Chin Thoo ◽  
Adaviah Mas’od ◽  
Farrah Merlinda Muharam
Keyword(s):  
Organizational Performance ◽  
Entrepreneurial Orientation ◽  
Structural Equation ◽  
External Environment ◽  
Target Population ◽  
Business Owners ◽  
Underlying Basis ◽  
The Relationship ◽  
Moderating Role

There has been relatively little research that examines the relationship between the external environment and their consequences on the organizational performance of e-business in developing countries. This research represents an attempt to do so from the Malaysian e-business perspectives. This research examines the relationships between entrepreneurial orientation and organizational performance and on the role of the external environment as a moderator between the relationships. The consideration of putting moderator factors in this research allows more precise descriptions of the relationship between the two variables mentioned and the outcome of the research. This study was grounded by Resource-Based View theory as the underlying basis. This study adopted a quantitative approach where 400 questionnaires were distributed to the target population and 381 were returned. Structural Equation Modelling was performed on the quantitative data using SMART PLS 3.0. The quantitative findings indicated that entrepreneurial orientation variables of innovativeness, proactiveness, risk-taking, competitive aggressiveness and autonomy have significant effects on financial and non-financial organizational performance. However, the moderating effect of the external environment on the relationship was found not significant. This study concluded that entrepreneurial orientation and the external environment are vital to promoting the organizational performance of e-business in Malaysia. These findings able to serve as a guideline for e-business owners or founders to improve their organizational performance thus compete in the digital sphere.

Organizational agility: do agile project management and networking capability require market orientation?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Adler Haymans Manurung ◽  
Randy Kurniawan
Keyword(s):  
Project Management ◽  
Organizational Performance ◽  
Market Orientation ◽  
Organizational Agility ◽  
Content Type ◽  
Telecommunication Technology ◽  
Agile Project Management ◽  
The Relationship ◽  
Moderating Role

PurposeThis study aims to examine the joint impact of networking capability and agile project management on organizational agility of telecommunication technology providers' in Indonesia. The study also examines the moderating role of market orientation as a predominant strategic orientation on the relationship between agile project management and organizational agility.Design/methodology/approachResearch data were collected via a questionnaire survey from the executive management of telecommunication technology providers in Indonesia to obtain 150 valid questionnaires for analysis. This study analyzed the overall model fit and causal relationship using confirmatory factor analysis and structural equation modeling.FindingsThe results indicate that networking capability positively affects organizational agility. However, agile project management's significant effect on organizational agility occurs only when the relationship is moderated by market orientation. The results of the study also demonstrate that organizational agility positively affects organizational performance.Research limitations/implicationsThis study is based on a cross-sectional nature and might fail to capture the studied variables' dynamic over an extended period.Originality/valueThe study enriches the previous literature in organizational agility by presenting the collective impact of networking capability and agile project management and the moderating role of market orientation. However, dissimilar with major prior studies, the results indicate that agile project management's direct effect on organizational agility is not significant. Agile project management needs to be moderated by market orientation to create exceptional customer values and overcome the competition for the organization to achieve organizational agility, responsiveness and adaptability to address customers' needs and requirements. Furthermore, the study's result corroborates the importance of organizational agility to achieve organizational performance in the highly dynamic telecommunication industry.

Employee Turnover and Organizational Performance in U.S. Federal Agencies

2017 ◽  
Vol 48 (6) ◽  
pp. 522-534 ◽  
Author(s):  
Shinwoo Lee
Keyword(s):  
Organizational Performance ◽  
Employee Turnover ◽  
Public Management ◽  
Empirical Support ◽  
Poor Performance ◽  
Situational Factor ◽  
The Public ◽  
Traditional Research ◽  
Negative Role ◽  
The Relationship

Contrary to received wisdom, could turnover actually be good for an organization? Traditional research on turnover in the public management field treats turnover as a dependent variable, emphasizing its negative role on organizational performance without sufficient theoretical or empirical support. With an emphasis on the type of employee turnover as a situational factor, this research establishes the hypothesized relationships between different employee turnovers—employee transfers, quits, and involuntary turnover—and organizational performance, and tests them using panel data from 2010 to 2014 in agencies of the U.S. federal government. Empirical results challenge the accepted belief about the harmful effects of turnover on organizational performance: Turnover can be beneficial for an organization. The results confirm the relationship differs across the type of turnover involved: Employee transfers have an inverted U-shaped relationship with organizational performance, and involuntary turnovers have a linear and positive relationship with organizational performance. Given the use of a perceptual measure of organizational performance by remaining employees, these results imply that a low-to-moderate level of employee transfers is likely to increase organizational performance and that involuntary turnovers—an elimination of employees who presented poor performance or were involved in misconducts—contribute to improving organizational performance.

scholarly journals Business Continuity Management Factors and Organizational Performance: A study on the Moderating Role of it Capability

2015 ◽  
Vol 2 (3) ◽  
pp. 5-12 ◽  
Author(s):  
Zahari Abu Bakar ◽  
Noor ul Sadiqin Azbiya Yaacob ◽  
Zulkifli Mohamed Udin
Keyword(s):  
Organizational Performance ◽  
Target Population ◽  
Business Continuity ◽  
It Capability ◽  
Business Continuity Management ◽  
Role Of It ◽  
The Relationship ◽  
Iso 27001 ◽  
Moderating Role

The objective of this paper is to examine the moderating effect of IT capability on the relationship between Business Continuity Management (BCM) factors and the organizational performance. The constructs of this paper are defined based on a comprehensive review of recent literature on BCM, organizational performance and IT capability. For this study, the data was collected through various methods including self-administered approach and distribution of questionnaires via electronic and conventional mail. The target population of the study is organizations which are certified with ISO 27001 and ISO 22301 as these organizations are selected as they are deemed to possess considerably higher sense of commitment towards embracing BCM best practices to enhance their business resiliency.  The findings of this study indicated that IT capability partially moderated the relationship between BCM factors and organizational performance. The outcome of this study provides important insight to researchers and BCM professionals in understanding on the effects of BCM factors and IT capability on the organizational performance.

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