Pointing Devices in the Retail Environment

1997 ◽  
Vol 41 (1) ◽  
pp. 415-419
Author(s):  
Julie A. Huffman ◽  
Katherine R. Lehman
Keyword(s):  
Data Base ◽  
Customer Service ◽  
Interior Design ◽  
Input Device ◽  
Target Acquisition ◽  
Retail Environment ◽  
Software Packages ◽  
Acquisition Speed ◽  
Large Ball ◽  
Speed And Accuracy

Retailers are expanding customer service by introducing new services such as interior design, landscaping design and data base searches. Many of these applications are, Windows™-based software. Many of these software packages require use of an input device for pointing, selecting, and moving graphic objects. Retailers are now looking for ways to integrate pointing devices into retail workstations. This study was designed to evaluate different pointing devices and locations for placement on retail workstations. Four pointing devices (two styles of trackballs and two styles of X-Y positioning pads) in four locations on the retail workstation were evaluated. Three input tasks (single click, double click, and click-and-drag) were used to gather data on target acquisition speed and accuracy. Three questionnaires were used to assess user opinions on overall comfort, acquisition speed, and accuracy. The results indicated that the palm-operated trackball with a large ball, located 8 to 18 inches away from the user on a 36 to 40-inch high retail workstation was the most suitable for the retail environment.

scholarly journals Improving data acquisition speed and accuracy in sport using neural networks

2020 ◽  
pp. 1-10
Author(s):  
Christopher Papic ◽  
Ross H Sanders ◽  
Roozbeh Naemi ◽  
Marc Elipot ◽  
Jordan Andersen
Keyword(s):  
Neural Networks ◽  
Data Acquisition ◽  
Acquisition Speed ◽  
Speed And Accuracy

A Comparison of Computer Input Devices: Linus Pen, Mouse, Cursor Keys and Keyboard

1989 ◽  
Vol 33 (5) ◽  
pp. 330-334 ◽  
Author(s):  
Karen Renee Mahach
Keyword(s):  
Handwriting Recognition ◽  
Data Entry ◽  
Recognition System ◽  
Input Device ◽  
Input Devices ◽  
Mouse Cursor ◽  
Computer Input ◽  
Computer Input Devices ◽  
Speed And Accuracy ◽  
Optical Mouse

Four input devices were compared in a data entry task by speed and accuracy scores. The input devices were: Linus pen (a handwriting recognition system), optical mouse, cursor keys, and alphabetic keys on a keyboard. Data entry consisted of twenty 5-letter words and 100 single letters. Two different screen designs (QWERTY and ALPHA) were used for the mouse and cursor keys conditions. Results showed the keyboard to be fastest and the cursor keys to be slowest in data entry. The mouse and Linus pen had comparable latency scores. Overall, five-letter words were entered faster than five single letters. Latency decreased over trials, and ALPHA conditions required more time than QWERTY conditions. The Linus pen was the least accurate input device. The cursor QWERTY condition produced the highest accuracy scores for letter entry while the keyboard produced the highest accuracy scores for word entry.

scholarly journals Synquesticon: An Environment for Authoring and Conducting Micro Task Studies

2019 ◽  
Vol 63 (1) ◽  
pp. 475-478
Author(s):  
Michael Hildebrandt ◽  
Hoa T. Nguyen ◽  
Jens-Patrick Langstrand
Keyword(s):  
User Interface ◽  
Eye Tracking ◽  
Data Base ◽  
Software System ◽  
Fully Integrated ◽  
Work Tasks ◽  
Different Types ◽  
Accuracy Data ◽  
Speed And Accuracy ◽  
Exchange Data

Micro tasks are small knowledge probes that can provide speed and accuracy data about how well a user interface (UI) supports work tasks. We present a software system that supports researchers in authoring, managing and conducting micro tasks studies. The system supports the generation of different types of micro task questions, provides tagging functionality, can exchange data with external systems such as simulators, is fully integrated with eye tracking, presents micro tasks questions to participants, allows for online observation, and stores responses in a data base.

The Depth/Breadth Tradeoff in Hierarchical Computer Menus

1981 ◽  
Vol 25 (1) ◽  
pp. 296-300 ◽  
Author(s):  
Dwight P. Miller
Keyword(s):  
Acquisition Time ◽  
Design Consideration ◽  
Computer Terminal ◽  
Semantic Hierarchy ◽  
Acquisition Speed ◽  
Important Design ◽  
Speed And Accuracy

Goal acquisition speed and accuracy were compared for subjects using four different menu configurations of a semantic hierarchy on an interactive computer terminal. Depth (the number of menu levels) varied from one to six, while breadth (the number of choices per menu) varied from two to 64. Goal acquisition time for the four experimental groups produced a U-shaped function with a minimum at the configuration of two levels with eight choices per level. Error data corroborated the acquisition times demonstrating that the fastest conditions also produced the least errors. Optimization of the depth/breadth tradeoff can be an important design consideration in goal acquisition tasks requiring speed and accuracy.

Customer Service Strategy in the Omni-channel Retail Environment: Lotte Department Store Case

2020 ◽  
Vol 31 (2) ◽  
pp. 151-170
Author(s):  
Sang-Lin Han ◽  
Daewoo Kwon ◽  
in joo Seo ◽  
Suji Hong ◽  
Munki Kim ◽  
...  
Keyword(s):  
Customer Service ◽  
Department Store ◽  
Retail Environment ◽  
Service Strategy

scholarly journals Exploring the UK high street retail experience: is the service encounter still valued?

2014 ◽  
Vol 42 (9) ◽  
pp. 839-859 ◽  
Author(s):  
Sheilagh Resnick ◽  
Carley Foster ◽  
Tony Woodall
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Customer Value ◽  
Service Encounter ◽  
Retail Environment ◽  
Content Type ◽  
Service Staff ◽  
Traditional Service ◽  
High Street ◽  
The Uk

Purpose – The purpose of this paper is to explore the relationship between service quality, the service encounter and the retail experience within a changing UK retail environment. Design/methodology/approach – Data were gathered from 40 customers and 20 staff of an established UK health and beauty retailer with a long-standing reputation for personal customer service. A qualitative analysis was applied using both a service quality and a customer value template. Findings – Customers focused more on the utilitarian features of the service experience and less on “extraordinary” aspects, but service staff still perceived that the customer encounter remained a key requisite for successful service delivery. Research limitations/implications – Recent environmental developments – involving customers, markets and retail platform structure – are challenging traditional service expectations. Practical implications – Retailers may need to reassess the role of the service encounter as part of their on-going value proposition. Originality/value – Limited research to date on the perception of shoppers to the service encounter in a changing retail environment and to the evolving notions of effort and convenience.

7.1 Computer coding of IPA symbols and 7.3 Detailed phonetic representation of computer data bases

1988 ◽  
Vol 18 (2) ◽  
pp. 99-106 ◽  
Author(s):  
John H. Esling
Keyword(s):  
Data Base ◽  
Common Core ◽  
Input Device ◽  
Data Bases ◽  
Computer Data ◽  
Output Device ◽  
Project Objectives ◽  
Phonetic Representation

Several systems have been developed to produce the complete inventory of IPA symbols in computer-coded form. Each has its own detail of coding, with a common core (albeit fairly small) of phonetically or graphemically logical key and ASCII assignments that can be identified across systems. Variation in the assignment of symbols to codes and keystroke locations is the result of different configurations of input device and of output device, and of differences in local convention and ease of character entry, of immediate needs in the transcription task, and of project objectives. The two major categories of coding objectives are: (a) for the purpose of identifying individual graphic IPA symbols by number, and (b) for the purpose of specifying the phonetic properties of the sound represented by each symbol or combination of symbols for the efficient encoding, recall, and manipulation of that information in a computerized data base.

Fitts and VR: Evaluating Display and Input Devices with Fitts' Law

1997 ◽  
Vol 41 (2) ◽  
pp. 1259-1262 ◽  
Author(s):  
Mike McGee ◽  
Brian Amento ◽  
Patrick Brooks ◽  
Hope Harley
Keyword(s):  
Virtual Reality ◽  
Display Type ◽  
Input Device ◽  
Target Acquisition ◽  
Evaluation Tool ◽  
Acquisition Performance ◽  
Input Devices ◽  
Fitts Law ◽  
Starting Point ◽  
Computer Workstation

This paper describes an experiment using Fitts' Law to evaluate performance in target acquisition tasks comparing a typical virtual reality (VR) display and input device with a typical computer workstation display and input device. The objective was to determine the effects of using VR hardware on target acquisition performance and validate Fitts' Law in a VR setting. Participants performed 2D target acquisition tasks varying width of target, distance of target, and angle of target from starting point. Factors that showed significantly different acquisition times included input device, distance from target, width of target, and angle of target from starting point. Display type did not show significance. In addition, acquisition times significantly increased throughout the experiment, indicating fatigue. Extending the use of Fitts' Law as an evaluation tool for VR systems is discussed.

Service and ergonomics of a hotel or how to survive in a competitive market

10.12737/8250 ◽  
2014 ◽  
Vol 8 (8) ◽  
pp. 70-81
Author(s):  
Светлана Казакова ◽  
Svetlana Kazakova
Keyword(s):  
Customer Service ◽  
Interior Design ◽  
Price Competition ◽  
Quality Service ◽  
Design Environment ◽  
Adequate Funding ◽  
Service Staff ◽  
To Come ◽  
Definition Of

This article describes service and ergonomics as a competitive advantages of the hotel. Currently, price competition goes by the wayside, while hotel guests pay more attention to the quality of service and design of the hotel. The materials of the article describe the conditions for the creation of high-quality service at the hotel: the participation of management, adequate funding, improving the quality of customer service, staff training, participation of all employees in the program of improving service, and also the article lists the qualities which, in the opinion of customers, should have the hotel staff. Physical characteristics (design) of the hotel also play an important role in getting the customer experience of staying at the hotel. Tourism is developing rapidly, people are traveling more and more, and requirements for their service become stricter. And now the hotel owners are starting to come up with "flavors", using different design tools that can make them stand out among other hotels to meet the needs and interests of clients, which is fundamental to the definition of "service". The complexity of the interior design of hotels is that there is the need to create a beautiful and comfortable design for guests, but at the same time it should be functionally efficiency. To solve such problems the science of ergonomics is suggested, which deals with fundamental aspects required in planning the design of a space, and therefore, is an integral part of quality service. The article describes the ergonomic requirements for the design environment of the hotel through anthropometric and color aspects, and also the author gives the definitions of "ergonomics", "service", "design", "anthropometry".

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