Large-Scale Customer Feedback on a State Highway Maintenance Program

1998 ◽  
Vol 2 (4) ◽  
pp. 294-305 ◽  
Author(s):  
Theodore H. Poister ◽  
Richard H. Harris ◽  
Joseph Robinson

Public works agencies are focusing increasingly on the concepts of quality and customer service in response to growing demands for accountability and improved performance. In an effort to gauge customers' satisfaction with the services they provide, state transportation departments are beginning to solicit feedback from their customers to complement more traditional performance measures. This article reports the findings of a large-scale survey of the principal customers of the Pennsylvania Department of Transportation's highway maintenance program. The sample size and the disproportionally stratified sampling strategy were aimed at providing reliable data for 67 individual county-level maintenance units. The results indicate widespread variation in motorists' ratings of road quality, which correlate moderately with more traditional engineering-oriented measures of road quality, but it is clear that they offer a different perspective on service quality, which transportation departments will have to learn more about if they are serious about improving customer satisfaction.

2020 ◽  
Author(s):  
Marco Bertoni ◽  
Stephen Gibbons ◽  
Olmo Silva

Abstract We study how demand responds to the rebranding of existing state schools as autonomous ‘academies’ in the context of a radical and large-scale reform to the English education system. The academy programme encouraged schools to opt out of local state control and funding, but provided parents and students with limited information on the expected benefits. We use administrative data on school applications for three cohorts of students to estimate whether this rebranding changes schools’ relative popularity. We find that families – particularly higher-income, White British – are more likely to rank converted schools above non-converted schools on their applications. We also find that it is mainly schools that are high-performing, popular and proximate to families’ homes that attract extra demand after conversion. Overall, the patterns we document suggest that families read academy conversion as a signal of future quality gains – although this signal is in part misleading as we find limited evidence that conversion causes improved performance.


2021 ◽  
Author(s):  
Edwin Lughofer ◽  
Mahardhika Pratama

AbstractEvolving fuzzy systems (EFS) have enjoyed a wide attraction in the community to handle learning from data streams in an incremental, single-pass and transparent manner. The main concentration so far lied in the development of approaches for single EFS models, basically used for prediction purposes. Forgetting mechanisms have been used to increase their flexibility, especially for the purpose to adapt quickly to changing situations such as drifting data distributions. These require forgetting factors steering the degree of timely out-weighing older learned concepts, whose adequate setting in advance or in adaptive fashion is not an easy and not a fully resolved task. In this paper, we propose a new concept of learning fuzzy systems from data streams, which we call online sequential ensembling of fuzzy systems (OS-FS). It is able to model the recent dependencies in streams on a chunk-wise basis: for each new incoming chunk, a new fuzzy model is trained from scratch and added to the ensemble (of fuzzy systems trained before). This induces (i) maximal flexibility in terms of being able to apply variable chunk sizes according to the actual system delay in receiving target values and (ii) fast reaction possibilities in the case of arising drifts. The latter are realized with specific prediction techniques on new data chunks based on the sequential ensemble members trained so far over time. We propose four different prediction variants including various weighting concepts in order to put higher weights on the members with higher inference certainty during the amalgamation of predictions of single members to a final prediction. In this sense, older members, which keep in mind knowledge about past states, may get dynamically reactivated in the case of cyclic drifts, which induce dynamic changes in the process behavior which are re-occurring from time to time later. Furthermore, we integrate a concept for properly resolving possible contradictions among members with similar inference certainties. The reaction onto drifts is thus autonomously handled on demand and on the fly during the prediction stage (and not during model adaptation/evolution stage as conventionally done in single EFS models), which yields enormous flexibility. Finally, in order to cope with large-scale and (theoretically) infinite data streams within a reasonable amount of prediction time, we demonstrate two concepts for pruning past ensemble members, one based on atypical high error trends of single members and one based on the non-diversity of ensemble members. The results based on two data streams showed significantly improved performance compared to single EFS models in terms of a better convergence of the accumulated chunk-wise ahead prediction error trends, especially in the case of regular and cyclic drifts. Moreover, the more advanced prediction schemes could significantly outperform standard averaging over all members’ outputs. Furthermore, resolving contradictory outputs among members helped to improve the performance of the sequential ensemble further. Results on a wider range of data streams from different application scenarios showed (i) improved error trend lines over single EFS models, as well as over related AI methods OS-ELM and MLPs neural networks retrained on data chunks, and (ii) slightly worse trend lines than on-line bagged EFS (as specific EFS ensembles), but with around 100 times faster processing times (achieving low processing times way below requiring milli-seconds for single samples updates).


Blood ◽  
1976 ◽  
Vol 47 (3) ◽  
pp. 369-379
Author(s):  
MJ Cline ◽  
DW Golde

Previous studies using the in vitro diffusion chamber (Marbrook) have shown that bone marrow grown in this system will undergo limited stem cell replication and differentiation to mature granulocytes and mononuclear phagocytes. A series of studies with modified culture systems was initiated to improve cell production and committed stem cell (CFU-C) proliferation in vitro. Introduction of a continuous-flow system and a migration technique providing means of egress for mature neutrophils resulted in substantially improved performance. CFU-C were found to be capable of migration through a 3-mu pore membrane. These studies indicated that membrane surface area, culture medium circulation, and mature cell egress were among the conditions that could be optimized for maximum hematopoietic cell proliferation in suspension culture. The present observations also suggested that large- scale in vitro growth of mammalian bone marrow may be feasible.


2020 ◽  
Author(s):  
Fayyaz Minhas ◽  
Dimitris Grammatopoulos ◽  
Lawrence Young ◽  
Imran Amin ◽  
David Snead ◽  
...  

AbstractOne of the challenges in the current COVID-19 crisis is the time and cost of performing tests especially for large-scale population surveillance. Since, the probability of testing positive in large population studies is expected to be small (<15%), therefore, most of the test outcomes will be negative. Here, we propose the use of agglomerative sampling which can prune out multiple negative cases in a single test by intelligently combining samples from different individuals. The proposed scheme builds on the assumption that samples from the population may not be independent of each other. Our simulation results show that the proposed sampling strategy can significantly increase testing capacity under resource constraints: on average, a saving of ~40% tests can be expected assuming a positive test probability of 10% across the given samples. The proposed scheme can also be used in conjunction with heuristic or Machine Learning guided clustering for improving the efficiency of large-scale testing further. The code for generating the simulation results for this work is available here: https://github.com/foxtrotmike/AS.


2019 ◽  
Author(s):  
Amitai Mordechai ◽  
Alal Eran

SummarymicroRNA (miRNA), key regulators of gene expression, are prime targets for adenosine deaminase acting on RNA (ADAR) enzymes. Although ADAR-mediated A-to-I miRNA editing has been shown to be essential for orchestrating complex processes, including neurodevelopment and cancer progression, only a few human miRNA editing sites have been reported. Several computational approaches have been developed for the detection of miRNA editing in small RNAseq data, all based on the identification of systematic mismatches of ‘G’ at primary adenosine sites in known miRNA sequences. However, these methods have several limitations, including their ability to detect only one editing site per sequence (although editing of multiple sites per miRNA has been reproducibly validated), their focus on uniquely mapping reads (although 20% of human miRNA are transcribed from multiple loci), and their inability to detect editing in miRNA genes harboring genomic variants (although 73% of human miRNA loci include a reported SNP or indel). To overcome these limitations, we developed miRmedon, that leverages large scale human variation data, a combination of local and global alignments, and a comparison of the inferred editing and error distributions, for a confident detection of miRNA editing in small RNAseq data. We demonstrate its improved performance as compared to currently available methods and describe its advantages.Availability and implementationPython source code is available at https://github.com/Amitai88/[email protected]


2009 ◽  
Vol 29 ◽  
pp. 145-167 ◽  
Author(s):  
Liz Hamp-Lyons ◽  
Jane Lockwood

Workplace language assessment poses special issues for language testers, but also, when it becomes very large scale, it poses issues for language policy. This article looks at these issues, focusing on the offshore and outsourcing (O&O) industry as it is transitioning from native-speaking (NS) countries into nonnative-speaking (NNS) destinations such as India and the Philippines. This is obviously most impacted in call centers, where the ability of customer service representatives (CSRs) to communicate with ease with their native-English speaking customers is central to business success and can be key to a nation's economy. Having reviewed the (limited) research in this area, we take the Philippines as our example to explore how government, academe, and the business sector are dealing with the language proficiency and personnel-training issues caused by the exponential growth in this industry. Appropriate language assessments that are practical, while also being valid and reliable, are critical if the Philippines is to retain its position in this emerging market. Currently, call centers in Philippines complain of very poor recruitment rates due to poor language ability, and of poor quality communication outcomes measures: But how do they assess these key areas? We describe and evaluate the current situation in call center language assessment in the Philippines and discuss possible ways forward, for the Philippines and for the O&O industry more broadly.


Author(s):  
Christian Rauch ◽  
Thomas Ho¨rmann ◽  
Sebastian Jagsch ◽  
Raimund Almbauer

Much attention has been paid recently by research and development engineers on performing multi-physics calculations. One way to do this is to couple commercial tools for examining complex systems. Since the proposal of an software architecture for coupling programs as published in a previous paper significant changes have led to an improved performance for large-scale industrial applications. This architecture is being described and as a proof of concept a simulation is being conducted by coupling two commercial solvers. The speed-up of the new system is being presented. The simulation results are then compared with measurements of surface temperatures of an exhaust system of an actual sports utilities vehicle (SUV) and conclusions are being drawn. The proposed architecture is easily adaptable to various programs as it is implemented in C++ and changes for a specific code can be restricted to a view classes.


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