scholarly journals The use of social media as a tool for stakeholder engagement in health service design and quality improvement: A scoping review

2021 ◽  
Vol 7 ◽  
pp. 205520762199687
Author(s):  
Louisa Walsh ◽  
Nerida Hyett ◽  
Nicole Juniper ◽  
Chi Li ◽  
Sophie Rodier ◽  
...  
Keyword(s):  
Social Media ◽  
Quality Improvement ◽  
Health Service ◽  
First Nations ◽  
Scoping Review ◽  
Media Use ◽  
Qualitative Content Analysis ◽  
Service Design ◽  
Social Media Use ◽  
Communication Models

Background Health-related social media use is common but few health organisations have embraced its potential for engaging stakeholders in service design and quality improvement (QI). Social media may provide new ways to engage more diverse stakeholders and conduct health design and QI activities. Objective To map how social media is used by health services, providers and consumers to contribute to service design or QI activities. Methods The scoping review was undertaken using the Joanna Briggs Institute methodology. An advisory committee of stakeholders provided guidance throughout the review. Inclusion criteria were studies of any health service stakeholders, in any health setting, where social media was used as a tool for communications which influenced or advocated for changes to health service design or delivery. A descriptive numerical summary of the communication models, user populations and QI activities was created from the included studies, and the findings were further synthesised using deductive qualitative content analysis. Results 40 studies were included. User populations included organisations, clinical and non-clinical providers, young people, people with chronic illness/disability and First Nations people. Twitter was the most common platform for design and QI activities. Most activities were conducted using two-way communication models. A typology of social media use is presented, identifying nine major models of use. Conclusion This review identifies the ways in which social media is being used as a tool to engage stakeholders in health service design and QI, with different models of use appropriate for different activities, user populations and stages of the QI cycle.

scholarly journals The use of social media as a tool for stakeholder engagement in health service design and quality improvement: A scoping review. (Preprint)

2020 ◽  
Author(s):  
Louisa Walsh ◽  
Nerida Hyett ◽  
Nicole Juniper ◽  
Chi Li ◽  
Sophie Rodier ◽  
...  
Keyword(s):  
Social Media ◽  
Quality Improvement ◽  
Health Service ◽  
Scoping Review ◽  
Service Providers ◽  
Media Use ◽  
Service Design ◽  
Social Media Use ◽  
Communication Models ◽  
Design Activities

BACKGROUND Health-related social media use by health consumers and organisations is increasingly common but few health organisations have embraced its potential for engaging stakeholders in health service design and quality improvement (QI) activities. Social media has the potential to engage a broader range of stakeholders and could provide new ways to gather data to inform QI and design activities within health services. OBJECTIVE The objective of this scoping review is to examine and map the research on how social media is being used by health services, providers and consumers to contribute to service design or QI activities. METHODS Following the development of a protocol, the review was undertaken in line with the Joanna Briggs Institute methodology for scoping reviews. An advisory committee of stakeholders (including patients, carers and health providers) provided guidance and feedback throughout the review process. Inclusion criteria for the review were studies of any health service stakeholders, in any health service or health policy setting, where social media was used as a tool for communications which influenced or advocated for changes to health service design or delivery. A descriptive numerical summary of the communication models, user populations and QI activities was created from the included studies, and the findings were further synthesised using deductive qualitative content analysis. Features of social media use were mapped to identify a typology of uses. RESULTS 40 studies were included, with the majority from high income countries. A variety of user populations, including organisations, clinical and non-clinical service providers, young people, people with chronic illness/disability and First Nations people were involved in the health service design and QI activities. Twitter was the most commonly used social media platform for health service design and QI activities. Most activities were conducted using two-way communication models, and health organisations were most frequently responsible for hosting and managing the social media spaces. A typology of social media use in health service QI is presented and identifies nine major models of use. The typology demonstrates how different social media platforms and communication models can be used to engage different user populations in a variety of QI and design activities. CONCLUSIONS This review identifies the range of ways in which social media is being used as a tool to engage stakeholders in health QI and service design activities, with different models of use being appropriate for different types of activities, user populations and stages of the QI cycle. Diverse communication approaches are presented which create opportunities for innovation in designing and trialling new ways of engaging stakeholders in QI and health service design that were previously not available to health organisations, service providers and consumers. CLINICALTRIAL n/a

scholarly journals Social media use among patients and caregivers: a scoping review

BMJ Open ◽  
2013 ◽  
Vol 3 (5) ◽  
pp. e002819 ◽  
Author(s):  
Michele P Hamm ◽  
Annabritt Chisholm ◽  
Jocelyn Shulhan ◽  
Andrea Milne ◽  
Shannon D Scott ◽  
...  
Keyword(s):  
Social Media ◽  
Scoping Review ◽  
Media Use ◽  
Social Media Use

scholarly journals Impossible or Inevitable?: Suggestions for Future Youth - Police Communication Online

2021 ◽  
Author(s):  
Zoe Zettel
Keyword(s):  
Social Media ◽  
Police Officers ◽  
Community Policing ◽  
Information Dissemination ◽  
Media Use ◽  
Qualitative Content Analysis ◽  
Structured Interviews ◽  
Social Media Use ◽  
Technological Advances ◽  
Media Communications

A lack of provincial standardization for social media use by Ontario police officers has limited the progression and success of community policing among young populations. The abundant success of police-youth communications in-person is evident in studies from studies by Anderson et al. (2007), Hinds (2007), and Leroux & McShane (2017); these results suggests that increased social media communications between youth and officers would prove beneficial. However, the barrier between the community policing principles outlined in Ontario’s Mobilization and Engagement Model (MEM) and actual police practice echo structural issues that have plagued Ontario policing for decades. Recent literature from Hawkes (2016) and earlier literature from Leighton (1991) demonstrate the ongoing struggle to translate theory into practice. Combining a qualitative content analysis of Twitter data alongside semi-structured interviews with police officers, this study identified MEM strategies used by officers on social media, as well as additional strategies introduced by officers on an individual basis. Findings indicate that there are inconsistencies between officer perceptions of their communications with youth and that of their actual practice. The discovery of four additional strategies used to accomplish community policing on social media suggests that the MEM should be restructured to accommodate for technological advances. Officer social media use varied but a strong commonality included the fear of damaged reputation or job loss-- indicating a greater need for standardization to instill confidence in officer social media use. While provincial standardization would benefit officers, it should not be restrictive as humanistic elements such as information dissemination and personalization derived from officer freedom on social media were most often noted as beneficial to both officers and youth.

scholarly journals Health Researchers’ Use of Social Media: Scoping Review (Preprint)

2019 ◽  
Author(s):  
Justine Dol ◽  
Perri R Tutelman ◽  
Christine T Chambers ◽  
Melanie Barwick ◽  
Emily K Drake ◽  
...  
Keyword(s):  
Social Media ◽  
Scoping Review ◽  
Full Text ◽  
Health Research ◽  
Media Use ◽  
Evidence Synthesis ◽  
The United States ◽  
Social Media Use ◽  
Abstract Level ◽  
Use Of Social Media

BACKGROUND Health researchers are increasingly using social media in a professional capacity, and the applications of social media for health researchers are vast. However, there is currently no published evidence synthesis of the ways in which health researchers use social media professionally, and uncertainty remains as to how best to harness its potential. OBJECTIVE This scoping review aimed to explore how social media is used by health researchers professionally, as reported in the literature. METHODS The scoping review methodology guided by Arksey and O’Malley and Levac et al was used. Comprehensive searches based on the concepts of health research and social media were conducted in MEDLINE, EMBASE, CINAHL, PsycINFO, ERIC, and Web of Science databases, with no limitations applied. Articles were screened at the title and abstract level and at full text by two reviewers. One reviewer extracted data that were analyzed descriptively to map the available evidence. RESULTS A total of 8359 articles were screened at the title and abstract level, of which 719 were also assessed at full text for eligibility. The 414 articles identified for inclusion were published in 278 different journals. Studies originated from 31 different countries, with the most prevalent being the United States (52.7% [218/414]). The health discipline of the first authors varied, with medicine (33.3% [138/414]) being the most common. A third of the articles covered health generally, with 61 health-specific topics. Papers used a range of social media platforms (mean 1.33 [SD 0.7]). A quarter of the articles screened reported on social media use for participant recruitment (25.1% [104/414]), followed by practical ways to use social media (15.5% [64/414]), and use of social media for content analysis research (13.3% [55/414]). Articles were categorized as <italic>celebratory</italic> (ie, opportunities for engagement, 72.2% [299/414]), <italic>contingent</italic> (ie, opportunities and possible limitations, 22.7% [94/414]) and <italic>concerned</italic> (ie, potentially harmful, 5.1% [21/414]). CONCLUSIONS Health researchers are increasingly publishing on their use of social media for a range of professional purposes. Although most of the sentiment around the use of social media in health research was celebratory, the uses of social media varied widely. Future research is needed to support health researchers to optimize their social media use.

scholarly journals Lack of sample diversity in research on adolescent depression and social media use: a scoping review and meta-analysis

2021 ◽  
Author(s):  
Sakshi Ghai ◽  
Luisa Fassi ◽  
Faisal Awadh ◽  
Amy Orben
Keyword(s):  
Social Media ◽  
Scoping Review ◽  
Adolescent Depression ◽  
Media Use ◽  
Meta Analysis ◽  
Global South ◽  
Social Media Use ◽  
Research Findings ◽  
Global North ◽  
Urgent Action

Research on whether social media use relates to adolescent depression is rapidly increasing. However, is it adequately representing the diversity of global adolescent populations? We conducted a pre-registered scoping review (research published between 2018-2020; 34 articles) to investigate the proportion of studies recruiting samples from the Global North vs. Global South and assess whether the association between social media and depression varies depending on the population being studied. Sample diversity was lacking between regions: 70% of studies examined Global North populations. The link between social media and depression was positive and significant in the Global North but null and non-significant in the Global South. There was also little evidence of diversity within regions in both sampling choices and reporting of participants’ demographics. Given that most adolescents live in the Global South and sample diversity is crucial for the generalisability of research findings, urgent action is needed to address these oversights.

scholarly journals Social Media Use and Mental Health and Well-Being Among Adolescents – A Scoping Review

2020 ◽  
Vol 11 ◽  
Author(s):  
Viktor Schønning ◽  
Gunnhild Johnsen Hjetland ◽  
Leif Edvard Aarø ◽  
Jens Christoffer Skogen
Keyword(s):  
Mental Health ◽  
Social Media ◽  
Scoping Review ◽  
Media Use ◽  
Well Being ◽  
Social Media Use ◽  
Health And Well Being

scholarly journals Health Researchers’ Use of Social Media: Scoping Review

10.2196/13687 ◽  
2019 ◽  
Vol 21 (11) ◽  
pp. e13687 ◽  
Author(s):  
Justine Dol ◽  
Perri R Tutelman ◽  
Christine T Chambers ◽  
Melanie Barwick ◽  
Emily K Drake ◽  
...  
Keyword(s):  
Social Media ◽  
Scoping Review ◽  
Full Text ◽  
Health Research ◽  
Media Use ◽  
Evidence Synthesis ◽  
The United States ◽  
Social Media Use ◽  
Abstract Level ◽  
Use Of Social Media

Background Health researchers are increasingly using social media in a professional capacity, and the applications of social media for health researchers are vast. However, there is currently no published evidence synthesis of the ways in which health researchers use social media professionally, and uncertainty remains as to how best to harness its potential. Objective This scoping review aimed to explore how social media is used by health researchers professionally, as reported in the literature. Methods The scoping review methodology guided by Arksey and O’Malley and Levac et al was used. Comprehensive searches based on the concepts of health research and social media were conducted in MEDLINE, EMBASE, CINAHL, PsycINFO, ERIC, and Web of Science databases, with no limitations applied. Articles were screened at the title and abstract level and at full text by two reviewers. One reviewer extracted data that were analyzed descriptively to map the available evidence. Results A total of 8359 articles were screened at the title and abstract level, of which 719 were also assessed at full text for eligibility. The 414 articles identified for inclusion were published in 278 different journals. Studies originated from 31 different countries, with the most prevalent being the United States (52.7% [218/414]). The health discipline of the first authors varied, with medicine (33.3% [138/414]) being the most common. A third of the articles covered health generally, with 61 health-specific topics. Papers used a range of social media platforms (mean 1.33 [SD 0.7]). A quarter of the articles screened reported on social media use for participant recruitment (25.1% [104/414]), followed by practical ways to use social media (15.5% [64/414]), and use of social media for content analysis research (13.3% [55/414]). Articles were categorized as celebratory (ie, opportunities for engagement, 72.2% [299/414]), contingent (ie, opportunities and possible limitations, 22.7% [94/414]) and concerned (ie, potentially harmful, 5.1% [21/414]). Conclusions Health researchers are increasingly publishing on their use of social media for a range of professional purposes. Although most of the sentiment around the use of social media in health research was celebratory, the uses of social media varied widely. Future research is needed to support health researchers to optimize their social media use.

scholarly journals The associations of active and passive social media use with well-being: A critical scoping review

2021 ◽  
pp. 146144482110654
Author(s):  
Patti M Valkenburg ◽  
Irene I van Driel ◽  
Ine Beyens
Keyword(s):  
Social Media ◽  
Depressive Symptoms ◽  
Scoping Review ◽  
Media Use ◽  
Differential Susceptibility ◽  
Well Being ◽  
Social Media Use ◽  
Future Studies

A recurring claim in the literature is that active social media use (ASMU) leads to increases in well-being, whereas passive social media use (PSMU) leads to decreases in well-being. The aim of this review was to investigate the validity of this claim by comparing the operationalizations and results of studies into the association of ASMU and PSMU with well-being (e.g. happiness) and ill-being (e.g. depressive symptoms). We found 40 survey-based studies, which utilized a hodgepodge of 36 operationalizations of ASMU and PSMU and which yielded 172 associations of ASMU and/or PSMU with well-/ill-being. Most studies did not support the hypothesized associations of ASMU and PSMU with well-/ill-being. Time spent on ASMU and PSMU may be too coarse to lead to meaningful associations with well-/ill-being. Therefore, future studies should take characteristics of the content of social media (e.g. the valence), its senders (e.g. pre-existing mood), and receivers (e.g. differential susceptibility) into account.

scholarly journals Social Media and Well-being: Time to Abandon the Active-Passive Dichotomy

2021 ◽  
Author(s):  
Patti M. Valkenburg ◽  
Irene Ingeborg van Driel ◽  
Ine Beyens
Keyword(s):  
Social Media ◽  
Scoping Review ◽  
Media Use ◽  
Meta Analysis ◽  
Experience Sampling ◽  
Well Being ◽  
Social Media Use ◽  
Cross Sectional ◽  
Sampling Studies ◽  
Valid Measurement

A recurring claim in the literature is that “active” social media use (ASMU) leads to increases in well-being, whereas “passive” social media use (PSMU) leads to decreases in well-being. The aim of this scoping review was to investigate the validity of this claim by comparing the results of studies that appeared after the meta-analysis of Liu et al. (2019). We found 27 studies focusing on 85 different associations of ASMU or PSMU with well-being. Results showed that studies used a hodgepodge of operationalizations of ASMU and PSMU. Some mixed up private (e.g., direct messaging) and public (e.g., posting, browsing) ASMU and/or PSMU, which is problematic, because private SMU is more synchronous and intimate than public SMU, which may lead to different effects. The majority of the cross-sectional, virtually all the longitudinal, and most of the experience sampling studies disconfirmed the hypothesized associations of ASMU and PSMU with well-being. Moreover, the experiments revealed that the effects of PSMU depend on the content and sender of the posts. Our results indicate that it is time to abandon the active-passive dichotomy and replace it with a more valid measurement of SMU that takes characteristics of SM content, senders, and receivers into account.

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