scholarly journals Reporting violations of European Charter of Patients’ Rights: analysis of patient complaints in Croatia

2021 ◽  
Vol 22 (1) ◽  
Author(s):  
Jasna Karačić ◽  
Marin Viđak ◽  
Ana Marušić
Keyword(s):  
Health Care ◽  
Access To Health Care ◽  
Cross Sectional Study ◽  
Ministry Of Health ◽  
Cross Sectional ◽  
Governmental Organization ◽  
Patients Rights ◽  
Patient Complaints ◽  
Tertiary Healthcare ◽  
The Right

Abstract Background The European Charter of Patients' Rights (ECPR) presents basic patients' rights in health care. We analysed the characteristics of patients' complaints about their rights submitted through the official complaints system and to a non-governmental organization in Croatia. Methods The official system for patients’complaints in Croatia does not have a common pathway but offers different modes for addressing patient complaints. In this cross-sectional study, we analysed the reports about patients’ complaints from the official regional committees sent to the Ministry of Health. We also analysed the complaints received by the Croatian Association for the Protection of Patient’s Rights (CAPR) and mapped them to the ECPR. Results The aggregated official data from the Ministry of Health in 2017 and 2018 covered only 289 individual complaints from 10 out of 21 counties. Complaints were most frequently related to secondary and tertiary healthcare institutions and details were not provided. CAPR received a total of 440 letters, out of which 207 contained 301 complaints about violations of patients’ rights in 2017–2018. The most common complaint was the Right of Access to health care (35.3%) from the ECPR, followed by the Right to Information (29.9%) and the Right to Safety (21.7%). The fewest complaints were about the Right to Complain (1.9%), Right to Innovation (1.4%), Right to Compensation (1.4%), and Right to Preventive Measures (1.0%). Conclusions Reporting and dealing with patients’ complaints about violations of their patients’ rights does not appear to be effective in a system with parallel but uncoordinated complaints pathways. Mapping patient's complaints to the ECPR is a useful tool to assess the perception of patients’ rights and to plan actions to improve the complaints system for effective health care.

scholarly journals Reporting Violations of European Charter of Patients’ Rights: Analysis of Patient Complaints in Croatia

2021 ◽  
Author(s):  
Jasna Karačić ◽  
Marin Viđak ◽  
Ana Marušić
Keyword(s):  
Health Care ◽  
Access To Health Care ◽  
Cross Sectional Study ◽  
Ministry Of Health ◽  
Cross Sectional ◽  
Patients Rights ◽  
Patient Complaints ◽  
Non Governmental Organizations ◽  
Tertiary Healthcare ◽  
The Right

Abstract Background The European Charter of Patients' Rights (ECPR) presents basic patients' rights in health care. We analysed the characteristics of patients' complaints about their rights through the official system and non-governmental organizations in Croatia. Methods The official system for patients ’complaints in Croatia does not have a common protocol but there are different modes for addressing patient complaints. In this cross-sectional study, we analysed the reports about patients’ complaints from the regional committees sent to the Ministry of Health and mapped the complaints received by the Croatian Association for the Protection of Patient’s Rights (CAPR) to ECPR. Results The official data from the Ministry of Health in 2017 and 2018 included only 289 individual complaints from 10 out of 21 counties. Complaints were most frequently related to secondary and tertiary healthcare institutions and details were not provided. CAPR had 301 complaints about violations of patients ’rights. The most common complaint was the Right of Access to health care (35.3%) followed by the Right to Information (29.9%) and the Right to Safety (21.7%). The fewest complaints were about the Right to Complain (1.9%), Right to Innovation (1.4%), Right to Compensation (1.4%), and Right to Preventive Measures (1.0%). Conclusions Reporting and dealing with patients’ complaints about violations of their patients’ rights is not effective in systems with parallel but uncoordinated complaints pathways. Mapping patient's complaints to the ECPR is a useful tool to assess the perception of patients’ rights and to plan actions to improve the complaints system for effective health care.

scholarly journals Children with type 1 Diabetes Mellitus: access to special immunobiological and child care

2017 ◽  
Vol 51 (0) ◽  
Author(s):  
Paula Carolina Bejo Wolkers ◽  
Marina Sayuri Yakuwa ◽  
Letícia Pancieri ◽  
Clesnan Mendes-Rodrigues ◽  
Maria Cândida de Carvalho Furtado ◽  
...  
Keyword(s):  
Diabetes Mellitus ◽  
Health Care ◽  
Type 1 Diabetes ◽  
Child Care ◽  
Type 1 Diabetes Mellitus ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Vaccines For Children ◽  
The Right

Abstract OBJECTIVES Identifying the use of child care situations, the vaccination situation and the reasons for non-vaccination, and characterizing whether mothers/guardians demonstrate notions about the right to special vaccines for children with type 1 Diabetes Mellitus. METHOD A descriptive, cross-sectional study with analysis of quantitative data based on interviews with mothers/guardians, particularly regarding access to childcare and vaccination against influenza and pneumococcal 23-valent (PPSV). RESULTS 47 mothers/guardians participated in the study. The participants reported using more specialized services to follow child health, and only a few used the child care of the basic health care regularly. There were incomplete vaccination schedules, delayed annual follow-ups, missing vaccination cards at the consultations, misinformation about the special character of the vaccination, as well as emphasis on the need of presenting a specific form to obtain the vaccination, resulting in discontinuation of health actions and missed opportunities for vaccination. CONCLUSION Fragilities in child care and immunization actions require an increase of primary health care and of the care network, based on knowledge and the right to health in order to expand the evidence-based practice, access and comprehensiveness.

scholarly journals Awareness of the Importance of and Adherence to Patients’ Rights Among Physicians and Nurses in Oman: An analytical cross-sectional study across different levels of healthcare

2019 ◽  
Vol 19 (3) ◽  
pp. 201
Author(s):  
Aisha N. Al-Saadi ◽  
Salah B. A. Slimane ◽  
Rawya A. Al-Shibli ◽  
Fatema Y. Al-Jabri
Keyword(s):  
Tertiary Care ◽  
Cross Sectional Study ◽  
Patient Rights ◽  
Care Staff ◽  
Sectional Study ◽  
Cross Sectional ◽  
Patients Rights ◽  
The Right ◽  
Self Administered Questionnaire ◽  
Primary Care Staff

Objectives: This study aimed to determine the extent to which physicians and nurses in Oman were aware of the importance of and adhere to patients’ rights and whether this differed according to role, nationality, position and institutional healthcare level. Methods: This analytical cross-sectional study was carried out between December 2015 and March 2016 at various governmental healthcare institutions in Oman. A self-administered questionnaire was distributed to 1,385 practitioners at all healthcare levels. Results: A total of 1,213 healthcare practitioners (response rate: 87.58%) completed the survey, of which 685 (56.47%) were nurses and 528 (43.53%) were physicians. Overall, awareness of the importance of patients’ rights was high (91.51%), although adherence to these rights in practice was low (63.81%). The right of the patient to be informed was considered least important and was least adhered to (81.2% and 56.39%). Nationality, role and institutional level were significantly associated with awareness (P = 0.002, 0.024 and 0.034, respectively). Non-Omani staff were significantly more likely than Omani staff to be aware of (odds ratio [OR] = 1.696; P = 0.032) and adhere to (OR = 2.769; P <0.001) patient rights. Furthermore, tertiary care staff were twice as likely as primary care staff to perceive the importance of patient rights (OR = 2.076; P = 0.019). While physicians were more likely than nurses to be aware of the importance of patient rights, this difference was not significant (OR = 1.516; P = 0.126). Conclusion: These findings may help inform measures to enhance awareness of and adherence to patients’ rights in Oman.Keywords: Medical Ethics; Patient Rights; Awareness; Adherence; Physicians; Nurses; Oman.

Results, barriers and enablers in atrial fibrillation case finding: barriers in opportunistic atrial fibrillation case finding—a cross-sectional study

2020 ◽  
Vol 37 (4) ◽  
pp. 486-492 ◽  
Author(s):  
Juan Ballesta-Ors ◽  
Josep L Clua-Espuny ◽  
Delicia I Gentille-Lorente ◽  
Iñigo Lechuga-Duran ◽  
José Fernández-Saez ◽  
...  
Keyword(s):  
Atrial Fibrillation ◽  
Health Care ◽  
Access To Health Care ◽  
Care Program ◽  
Population Based ◽  
Cross Sectional Study ◽  
Case Finding ◽  
Sectional Study ◽  
Cross Sectional ◽  
Ease Of Access

Abstract Background Atrial fibrillation (AF) is often asymptomatic, and screening is not routinely undertaken. Objective Evaluate the feasibility and effectiveness of a population-based case finding program and to identify the enablers of and/or barriers to its implementation. Methods We conducted a cross-sectional study of a health care case finding program for AF from 1 January 2016, to 31 December 2017, that included 48 336 people ≥60 years of age in the region of Terresde l’Ebre (Catalonia, Spain). We analysed the effect on the prevalence of AF and, stratified by age, on the incidence of new diagnoses of AF. We assessed the sociodemographic and clinical variables related to the realization of a case finding. Results A total of 32 090 (62.4%) people were screened for AF. We observed a significant increase in the AF prevalence after 2 years of program intervention (5.9–7.7%; P &lt; 0.001). The detection of new AF cases was significantly higher in the case finding group across the whole of the age range, and 765 (2.6%) new AF cases were diagnosed using case finding. The factors that were significantly associated with an underuse of case finding were: age &lt;70 years, urban residence, institutionalized status, Pfeiffer score ≥2, Charlson score &gt;3 and number of visits &lt;7/year. Conclusions A health care program of case finding is feasible and is associated with a significant increase in the prevalence and incidence of AF. The results depend on factors such as the ease of access to health care, age, place of residence and comorbidities.

scholarly journals Gender minority stress and access to health care services among transgender women and transfeminine people: results from a cross-sectional study in China

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Yongjie Sha ◽  
Willa Dong ◽  
Weiming Tang ◽  
Lingling Zheng ◽  
Xi Huang ◽  
...  
Keyword(s):  
Health Care ◽  
Minority Stress ◽  
Access To Health Care ◽  
Health Care Services ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Gender Minority ◽  
Care Services ◽  
Access To Health ◽  
And Gender

Abstract Background Transgender and gender diverse individuals often face structural barriers to health care because of their gender minority status. The aim of this study was to examine the association between gender minority stress and access to specific health care services among transgender women and transfeminine people in China. Methods This multicenter cross-sectional study recruited participants between January 1st and June 30th 2020. Eligible participants were 18 years or older, assigned male at birth, not currently identifying as male, and living in China. Gender minority stress was measured using 45 items adapted from validated subscales. We examined access to health care services and interventions relevant to transgender and gender diverse people, including gender affirming interventions (hormones, surgeries), human immunodeficiency virus (HIV) and sexually transmitted infections (STIs) testing, pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (PEP). Multivariable regression was used to measure correlations between gender minority stress and access to health care service. Results Three hundred and twenty-four people completed a survey and data from 277 (85.5%) people were analyzed. The mean age was 29 years old (standard deviation [SD] = 8). Participants used hormones (118/277, 42.6%), gender affirming surgery (26/277, 9.4%), HIV testing (220/277, 79.4%), STI testing (132/277, 47.7%), PrEP (24/276, 8.7%), and PEP (29/267, 10.9%). Using gender affirming hormones was associated with higher levels of discrimination (adjusted odds ratio [aOR] 1.41, 95% confidence interval [CI] 1.17–1.70) and internalized transphobia (aOR 1.06, 95%CI 1.00–1.12). STI testing was associated with lower levels of internalized transphobia (aOR 0.91, 95%CI 0.84–0.98). Conclusions Our data suggest that gender minority stress is closely related to using health services. Stigma reduction interventions and gender-affirming medical support are needed to improve transgender health.

scholarly journals Access to health care for patients with thalassaemia in Greece: a cross-sectional study

2020 ◽  
Vol 26 (12) ◽  
pp. 1482-1492
Author(s):  
Kyriakos Souliotis ◽  
Christina Golna ◽  
Sofia Nikolaidi ◽  
Georgia Vatheia
Keyword(s):  
Health Care ◽  
Access To Care ◽  
Access To Health Care ◽  
Cross Sectional Study ◽  
Social Needs ◽  
Sectional Study ◽  
Outpatient Services ◽  
Cross Sectional ◽  
Beta Thalassaemia ◽  
Access To Health

Background: The prevalence and clinical burden of beta-thalassaemia in Greece is high. Little information is available on the unmet needs of patients with beta-thalassaemia and barriers to access to care. Aims: This study investigated barriers that patients with transfusion-dependent beta-thalassaemia in Greece face when accessing care and the associations between socioeconomic factors and access to care. Methods: A cross-sectional study was conducted between November 2018 and January 2019. The sample consisted of 116 beta-thalassaemia patient-members of two Panhellenic patient associations for people with thalassaemia. All respondents were transfusion-dependent. The survey customized and used the Patient Access Partnership 5As of access tool to measure participants’ access to health care services (subscales: accessibility, adequacy, affordability, appropriateness and availability). Data on their socioeconomic characteristics were also recorded. The association between the total score of each subscale and patient characteristics was examined using the Mann–Whitney or Kruskal–Wallis tests. Results: Respondents considered inpatient services less adequate and appropriate, and outpatient services and laboratory tests less affordable. Outpatient services were also perceived as less available. Participants’ income was statistically significantly associated with all the subscales except accessibility, and rural residence was significantly associated with all five subscales. Conclusion: Barriers in access to health care among beta-thalassaemia patients receiving transfusions still persist, especially for those who live far from transfusion centres and have lower incomes. It is important to understand and map current unmet medical and social needs of beta-thalassaemia patients in Greece, in order to design and implement a targeted health policy that can measurably improve patients’ lives.

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