The Perceived Image of Guangdong Museum by Foreign Visitors—A Content Analysis Based on Online Reviews on TripAdvisor

2021 ◽  
Vol 10 (11) ◽  
pp. 2986-2994
Author(s):  
金红 龚
Keyword(s):  
Content Analysis ◽  
Online Reviews

Sharing tourism experiences in social media

2017 ◽  
Vol 29 (1) ◽  
pp. 179-225 ◽  
Author(s):  
Marios D. Sotiriadis
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Academic Research ◽  
Online Reviews ◽  
Content Type ◽  
Main Research ◽  
Research Themes ◽  
Consumer Perspective ◽  
Use Of Social Media ◽  
The Impact

Purpose The purpose of this paper is twofold: to perform a synthesis of academic research published between 2009 and 2016 regarding the changes in tourism consumer behavior brought about by the use of social media (SM); and to suggest a set of strategies for tourism businesses to seize opportunities and deal with resulting challenges. Design/methodology/approach A volume of 146 peer-reviewed journal articles were retrieved from two major databases. Content analysis of this academic research has been performed, exploring the effects of online reviews on tourism consumers and providers. Findings The content analysis identified three main research themes that were investigated by scholars and classified into two major categories, namely, consumer perspective and provider perspective: the antecedents (factors motivating and influencing tourists); the influence of online reviews on consumer behaviour; and the impact of these reviews on tourism businesses (providers’ perspective). Research limitations/implications This study is based on a literature review and outcomes reported by previous studies; hence, the suggestions are indicative rather than conclusive. Some publication sources were not included. Practical implications This paper suggests a range of adequate strategies, along with operational actions, formulated for industry practitioners in the fields of management and marketing. Originality/value It provides an update of the state of published academic research into SM and an integrated set of management and marketing strategies for tourism providers in seizing the opportunities and dealing with the challenges raised in a digital context.

scholarly journals Content Analysis of Negative Online Reviews of Hospice Agencies in the United States

2020 ◽  
Vol 3 (2) ◽  
pp. e1921130
Author(s):  
Elinor J. Brereton ◽  
Daniel D. Matlock ◽  
Monica Fitzgerald ◽  
Grace Venechuk ◽  
Chris Knoepke ◽  
...  
Keyword(s):  
United States ◽  
Content Analysis ◽  
Online Reviews ◽  
The United States

scholarly journals The view, brew and loo: perceptions of botanic gardens?

2019 ◽  
Vol 12 (1) ◽  
pp. 20-38 ◽  
Author(s):  
Nicholas Catahan ◽  
Helen Woodruffe-Burton
Keyword(s):  
Big Data ◽  
Content Analysis ◽  
Public Perception ◽  
Rating Scale ◽  
Scientific Discovery ◽  
Methodological Approach ◽  
Online Reviews ◽  
Botanic Gardens ◽  
Place Management ◽  
Content Type

PurposeThis is an exploratory and qualitative study to consider approaches to capture, analyse and monitor perceptions from big data, to inform and contribute to place management research and practice of botanic gardens (BGs). This paper aims to address the ongoing significant threat to BGs due to funding being cut and the need to inform and develop sustainable revenue streams for their survival.Design/methodology/approachGuiding research questions for this study were: ‘What are the perceived strengths and areas for development for 2 BGs via a Leximancer Automatic Content Analysis (ACA) of TripAdvisor online reviews; and do they match BGs purpose of scientific research, conservation, display and education?’ A content analysis of 582 online reviews from 2007 to 2017 follows qualitative methodology techniques using a combination of manual and automatic text analysis (Leximancer text mining software). These approaches enabled a comparison of online TripAdvisor reviews with Likert-type or rating scale items of 1 to 5 stars.FindingsInsights revealed the use of Leximancer and TripAdvisor (or similar innovations) as tools for potential place management, place marketing communications and monitoring purposes. Predominant perceptions extracted from reviews are not concerned with documented collections of living plants for the purposes of scientific discovery, conservation, display and education. Reviews clearly focus more upon aesthetics, facilities and services, which support previous studies. Overall, reviews highlighted positive sentiments towards the BGs.Research limitations/implicationsLimitations link to limited data across two BGs, synthesis and meaning of complex perceptions, matters of subjectivity and time needed to interpret information. Implications enable insights into BG “place” gleaned from big data in the form of user-generated content and electronic Word-Of-Mouth using Leximancer; viewed as a measure alongside management action plans. Future studies could strengthen debate and action regarding the use of Leximancer, and also public perception of BGs’ core functions, importance and value. The research supports potential to monitor and transform perceptions, values and beliefs. Outcomes could eventually inform policy and generate a much-needed shift in funds and resources for BGs by highlighting their relevance and value to society.Originality/valueAn empirical and methodological contribution via peer reviewed studies of visitor perceptions via online reviews of Britain’s BGs “place” and “space” analysed with Leximancer have never been published. This study critically explores potential visitor and place management needs of BGs. Managers can make better use of big data from social media platforms/digital channels, using a novel type of data analytical software like Leximancer for strategic planning; with more informed approaches to place management, innovation and development. A key contribution of this study is this ACA methodological approach for place management.

scholarly journals Research on the Characteristics and Usefulness of User Reviews of Online Mental Health Consultation Services: A Content Analysis

Healthcare ◽  
2021 ◽  
Vol 9 (9) ◽  
pp. 1111
Author(s):  
Jingfang Liu ◽  
Lu Gao
Keyword(s):  
Mental Health ◽  
Content Analysis ◽  
Online Reviews ◽  
Internet Technology ◽  
Psychological Counseling ◽  
User Reviews ◽  
Psychological Consultation ◽  
Topic Sentiment ◽  
Context Features ◽  
Consultation Services

Online consultation based on Internet technology is gradually becoming the main way to seek health information and professional assistance. Online user reviews, such as content reviews and star ratings, are an important basis for reflecting users’ views on the effectiveness of health services. Here, we used user reviews related to online psychological consultation services for content feature mining and usefulness analyses. We used a professional online psychological counseling service platform in China to collect user reviews that were liked by users as a data sample for a content analysis. An LDA topic model, dictionary-based sentiment analysis, and the NRC Word-Emotion Association Lexicon were used to extract the topic, sentiment, and context features of the content of 4254 useful reviews, and the influence of these features on the usefulness of the reviews was verified by a multiple linear regression analysis. Our results show that the content of online reviews by psychological counseling users presented a positive emotional attitude as a whole and expressed more views on the process, effects, and future expectations of counseling than on other topics. There was a significant correlation between the topic, sentiment, and context features of a user review and its usefulness: reviews giving high scores and containing topics such as “ease emotions” and “consulting expectations” received more user likes. However, the usefulness of a review was significantly reduced if it was in existence for too long. This research provides valuable suggestions for understanding the needs and emotional attitudes of users with mental health problems in terms of online psychological consultation; identifying the factors that affect the number of likes a review receives can help platform users write better consultation evaluations and thereby provide greater usefulness. In addition, the use of online reviews generated by users for content analysis effectively supplements the current research on online psychological counseling in terms of data and methods.

scholarly journals CUSTOMER RESTAURANT SELECTION FACTORS IN VEGAN RESTAURANTS: AN EVALUATION OF ONLINE REVIEWS IN MELBOURNE VEGAN RESTAURANTS

2021 ◽  
Author(s):  
Anh Viet Le ◽  
◽  
Thu Huong Nguyen ◽  
Joel Francis F. Hernandez ◽  
◽  
...  
Keyword(s):  
Content Analysis ◽  
Service Quality ◽  
Food Quality ◽  
Qualitative Content Analysis ◽  
Online Reviews ◽  
The World ◽  
Selection Factors

Restaurants are constantly adapting towards customers’ wants and needs. Vegan restaurants have become increasingly popular, particularly in Melbourne, which is one of the fastest growing vegan markets in the world. While there is literature and evidence of restaurant selection factors in general restaurants, there are no specific studies in vegan restaurants. The aim of this study is to determine the customer restaurant selection factors in vegan restaurants by way of a qualitative content analysis of 5 popular Melbourne vegan restaurants with 10 reviews each. This study found that similar to general restaurants that serve meat, vegan restaurants are chosen mainly because of their food quality and service quality. Vegan restaurants must continue to build on the quality of their food and prioritize putting the same amount of focus on service quality, as poor service quality can completely tarnish the entire dining experience.

scholarly journals Construction of Credibility Model for Evaluating the Effectiveness of Ecological Civilization Education

2021 ◽  
Vol 2021 ◽  
pp. 1-11
Author(s):  
Lushan Yu
Keyword(s):  
Content Analysis ◽  
Physical Model ◽  
Geometric Modeling ◽  
Online Reviews ◽  
Tetrahedral Mesh ◽  
Surface Model ◽  
Ecological Consciousness ◽  
Good Reliability ◽  
Green Development ◽  
Man And Nature

The concept of green development as a rational grasp of the relationship between man and nature is not only an important embodiment of the line of thought of seeking truth from facts and advancing with the times but also a concrete application of Marxist materialistic dialectics combined with the current situation of China’s development. Ecological consciousness is a value orientation that reflects the harmonious development of man and nature as a worldview and methodology to explore and reflect on the ecological and environmental problems of the current society. College students are an important force in promoting China’s development in the future, and cultivating their good ecological consciousness with the concept of green development as a guide for action is of great significance at both the theoretical level and the practical level. Based on the review of online reviews, this study proposes that the content of positive reviews can be classified into praiseworthy reviews. In order to verify the objectivity of the content dimensions of the three types of positive comments, this study selected 1,800 positive comments as the research sample using stratified random sampling and conducted a content analysis of the comment samples one by one using the NET method. The content analysis results showed that praiseworthy comments appeared in almost all of the samples, constructive comments appeared in 23% of the samples, and prosocial comments appeared in only 14% of the sample. The results of the content analysis show that it is necessary to identify the dimensions of positive online comments because the single-dimensional constructs cannot effectively present the multidimensional information content contained in positive comments. By studying the geometric modeling method in soft tissue modeling technology, we propose covering the surface model on the outer surface of the physical model and using the tetrahedral mesh as the support skeleton of the physical model. Through the purification of the initial items and secondary testing, a scale with good reliability and validity for measuring the three constructs of praiseworthy, constructive, and prosocial comments was finally obtained.

scholarly journals A Cross-cultural Comparison of Chinese and American Tourists’ Satisfaction with Chengdu

2021 ◽  
Vol 251 ◽  
pp. 03026
Author(s):  
Xueqian Liu
Keyword(s):  
Content Analysis ◽  
Word Of Mouth ◽  
Online Reviews ◽  
Cross Cultural ◽  
Cultural Dimensions ◽  
Cultural Comparison ◽  
Cross Cultural Comparison ◽  
Inbound Tourism ◽  
Similarities And Differences ◽  
Tourist Information

Compared with China’s domestic and outbound tourism, China’s inbound tourism has developed relatively slowly. An understanding of cultural similarities and differences can support destination managers in formulating strategies and increase the satisfaction of inbound tourists. As one of the best tourist cities in China, Chengdu is an important destination for inbound tourists. Meanwhile, American tourists are the major source of tourists for Chengdu’s inbound tourism. Based on the Cultural Dimensions Theory proposed by Hofstede, this research focuses on a cross-cultural comparison of two important markets for Chengdu tourism: Chinese and American tourists. In addition, electronic word-of-mouth (E-WOM) has become an important source of tourist information, the analysis of E-WOM may provide more insights into users’ feelings than questionnaires. This study uses content analysis to quantify online reviews and importance performance analysis to compare the importance and satisfaction of Chinese and American tourists with destination attributes. The results clearly show the comparison between the two groups in destination assessment.

Sign in / Sign up

Export Citation Format

Share Document