scholarly journals CUSTOMER RESTAURANT SELECTION FACTORS IN VEGAN RESTAURANTS: AN EVALUATION OF ONLINE REVIEWS IN MELBOURNE VEGAN RESTAURANTS

2021 ◽  
Author(s):  
Anh Viet Le ◽  
◽  
Thu Huong Nguyen ◽  
Joel Francis F. Hernandez ◽  
◽  
...  
Keyword(s):  
Content Analysis ◽  
Service Quality ◽  
Food Quality ◽  
Qualitative Content Analysis ◽  
Online Reviews ◽  
The World ◽  
Selection Factors

Restaurants are constantly adapting towards customers’ wants and needs. Vegan restaurants have become increasingly popular, particularly in Melbourne, which is one of the fastest growing vegan markets in the world. While there is literature and evidence of restaurant selection factors in general restaurants, there are no specific studies in vegan restaurants. The aim of this study is to determine the customer restaurant selection factors in vegan restaurants by way of a qualitative content analysis of 5 popular Melbourne vegan restaurants with 10 reviews each. This study found that similar to general restaurants that serve meat, vegan restaurants are chosen mainly because of their food quality and service quality. Vegan restaurants must continue to build on the quality of their food and prioritize putting the same amount of focus on service quality, as poor service quality can completely tarnish the entire dining experience.

scholarly journals Challenges to inform the curricula of Master of Public Administration programmes

2019 ◽  
Vol 38 (2) ◽  
pp. 144-167
Author(s):  
Jacobus S Wessels
Keyword(s):  
Content Analysis ◽  
Public Sector ◽  
Public Administration ◽  
Qualitative Content Analysis ◽  
Concept Analysis ◽  
Scholarly Journals ◽  
The World ◽  
Public Sector Managers ◽  
Master Of Public Administration

The emerging complex challenges confronting public administration (PA) leaders are used as reasons for rethinking the quality of PA education throughout the world. However, it is not clear what PA scholars mean when they use the word ‘challenge’ when rethinking the curricula of the Master of Public Administration (MPA) programmes globally. The questions this study set to answer were: what are the defining characteristics of the concept corresponding to those objects referred to as ‘challenges’ for MPA graduates to meet, and what are their implications for MPA curriculum standards? In an effort to answer these questions, a concept analysis of the concept ‘challenge’ within the context of PA and MPA curricula was done. For this purpose, three scholarly journals, as well as three operational documents, were purposefully selected for qualitative content analysis. The concept analysis showed that ‘challenge’ within the context of the MPA curriculum is characterised by being a PA task, its wickedness, and the required capabilities for public sector managers to undertake that task. The study found that due to the inherent wickedness of challenges, MPA curricula have to instil a capability in graduates for independent and autonomous thinking amidst a diversity of perspectives and settings.

scholarly journals Research on the Influence of E-commerce service quality of fresh Agricultural products on customer satisfaction

2020 ◽  
Vol 189 ◽  
pp. 01022
Author(s):  
Xu xin ◽  
Chen jiaying
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Influence ◽  
Online Reviews ◽  
Service Level ◽  
Competitive Advantages ◽  
Web Crawler ◽  
Evaluation Indexes ◽  
Healthy Development

Analyzing the influence of service quality on customer satisfaction can help fresh e-commerce enterprises to better understand their own service level, formulate better service strategies and improve their competitive advantages, so as to promote the sustainable and healthy development of fresh e-commerce industry. In this paper, first of all, with the aid of web crawler, acquisition of jingdong mall fresh category contains fruit, vegetables, meat and seafood aquaculture 4 products on the number of online comments and evaluation star, and word frequency statistics and extract the data collected from online reviews of consumers to pay attention to the quality of service measures, after using qualitative analysis software - NVivo coding and grade, finally, the variable of descriptive statistics, correlation analysis and regression analysis. The results show that the tangibility, reliability, empathy and responsiveness of service quality have significant influence on customer satisfaction, and other evaluation indexes of guarantee quality have significant influence on customer satisfaction except delivery.

scholarly journals Transaksi Kewangan Secara ‘Online’ Menurut Undang-Undang Keterangan Islam di Malaysia: Isu dan Cabaran

2019 ◽  
pp. 113-127
Author(s):  
Wan abdul fattah Wan ismail ◽  
Ahmad Syukran Baharuddin ◽  
Fuadah Johari ◽  
Muhammad Aunurrochim Mas’ad
Keyword(s):  
Content Analysis ◽  
Islamic Law ◽  
Qualitative Content Analysis ◽  
Analysis Approach ◽  
Financial Transaction ◽  
The World ◽  
Law Of Evidence

Online financial transaction is not new to the world and has been widespread into Malaysia. It has been applied in various matters including financial. Yet, there are still several issues that need to be clarified within the contekxt of Islamic Law of Evidence in Malaysia. This study gathered relevant data which have been obtained through qualitative content analysis approach towards related reported cases, statutes, and literature. As from the perspectives of Islamic Law of Evidence in Malaysia this paper discusses the concept of online financial transaction and its admissibility, verification procedure of online transaction. It also explains on the issues and challenges behind the application of this kind of transaction. All in all, this study highlights on the completeness of Islam in prividing solution of current issues despite of the changes of time, era, and technology as can be seen in the discussion related to online financial transaction.   Abstrak Transaksi kewangan secara ‘online’ bukanlah suatu yang baru kepada dunia dan telah tersebar sehingga ke Malaysia. Ia telah diaplikasikan dalam pelbagai urusan termasuklah kewangan. Namun, terdapat beberapa isu yang perlu diperjelaskan dalam konteks Undang-Undang Keterangan Islam di Malaysia. Kajian ini mengumpulkan data-data yang relevan diperolehi dari pendekatan analisis kualitatif terhadap kes-kes yang dilaporkan, statut-statut, dan kesusasteraan yang berkaitan. Melalui perspektif Undang-Undang Keterangan Islam di Malaysia, kajian ini membincangkan konsep transaksi kewangan secara ‘online’ dan penerimaannya. Ia juga menjelaskan isu-isu dan cabaran di sebalik pengaplikasian transaksi jenis ini. Secara keseluruhannya, kajian ini menyerlahkan kesyumulan Islam dalam memberi penyelesaian terhadap isu-isu terkini sekalipun berlaku perubahan zaman, masa dan teknologi seperti yang dapat dilihat melalui perbahasan berkenaan transaksi kewangan secara ‘online’.

scholarly journals Les joueurs sans problème de jeu de 55 ans et plus : événements, conséquences et caractéristiques structurelles et environnementales influençant les habitudes de jeu

2016 ◽  
pp. 89
Author(s):  
Isabelle Giroux ◽  
Francine Ferland ◽  
Cathy Savard ◽  
Christian Jacques ◽  
Priscilla Brochu ◽  
...  
Keyword(s):  
Content Analysis ◽  
Focus Groups ◽  
Life Events ◽  
Psychological Health ◽  
Qualitative Content Analysis ◽  
Individual Characteristics ◽  
Gambling Problems ◽  
Negative Consequences ◽  
The Individual

Gambling habits of people aged 55 years and over without gambling problems are rarely being investigated. In order to document life events and to identify the impacts of gambling on quality of life, 19 participants aged 55 to 74 years without gambling problems, male and female, were assembled in three focus groups. Qualitative content analysis of the groups reveals changes in gambling habits associated with transition to retirement and occurrence of health problems. The content analysis further reveals a variety of positive and negative consequences of gambling habits on finances, hobbies, social relationships, and psychological health. Although the focus groups did not target the structural or environmental characteristics of gambling that influence participants' gambling habits, those themes were brought up spontaneously. Results highlight the necessity to study life events from a larger perspective including, for example, protective and risk factors, in order to better understand the life contexts and the individual characteristics that may lead to an alteration or not of gambling habits.

scholarly journals How implementation of a national strategy for nursing homes is experienced by the healthcare personnel: A qualitative study with content analysis of interviews.

2020 ◽  
Author(s):  
Beate Andre ◽  
RN. Kjersti Grønning ◽  
Frode F. Jacobsen ◽  
Gørill Haugan
Keyword(s):  
Content Analysis ◽  
Nursing Home ◽  
Nursing Homes ◽  
Qualitative Content Analysis ◽  
Implementation Process ◽  
Care Quality ◽  
Healthcare Personnel ◽  
Health Promoting ◽  
Positive Experiences

Abstract Background: Nursing homes are under strong pressure to provide good care to the residents. In Norway, municipalities have applied the ‘Joy-of-Life-Nursing-Home’ strategy to increase a health-promoting perception that focuses on the older persons` resources. Implementations represent introducing changes to the healthcare personnel; however, changing one’s working approaches, routines and working culture may be demanding. On this background, we explored how the ‘Joy-of-Life-Nursing-Home’ strategy is perceived by the employees in retrospective, over a period after the implementation and which challenges the employees experience with this implementation.Method: We used a qualitative approach and interviewed 14 healthcare personnel working in nursing homes in one Norwegian municipality, which had implemented the ‘Joy-of-Life-Nursing-Home’ strategy. The analysis was conducted following Kvale’s approach to qualitative content analysis.Results: The main categories were: (a) the characteristics of care activities before implementations of ‘Joy-of-Life-Nursing-Home’, (b) how ‘Joy-of-Life-Nursing-Home’ influenced the care activities, and (c) challenges with the implementation of ‘Joy-of-Life-Nursing-Home’. Some of the informants spoke well about the implementation concerning the care quality stating “to see the joy in the eyes of the resident then I feel we have succeeded”. For informants who experienced resistance toward the implementation, they felt it was too much to document, it was too complicated, and the requirements were too many. Conclusions: Quality of care seems to have increased after the implementation, as perceived by the informants. Nevertheless, the fact that the informants seemed to be divided into two different groups related to their main perspective of the implementation is concerning. One group has positive experiences with the implementations process and the benefits of it, while the other group focuses on lack of benefits and problems with the implementation process. In order to understand what facilitates and hinders the implementation, research on contextual factors like work environment and leadership is recommended.

scholarly journals Constructions with the verb EITI ‘to go’ in the 16th century Lithuanian writings

2020 ◽  
pp. 1-19
Author(s):  
Agnė Lisauskaitė
Keyword(s):  
Content Analysis ◽  
Quantitative Analysis ◽  
Qualitative Content Analysis ◽  
16Th Century ◽  
Frame Semantics ◽  
The Core ◽  
Motion State ◽  
The World ◽  
Motion Verb ◽  
Considerable Body

This research investigates the semantics and the structure of the constructions with the verb eiti ‘to go’ extracted from the old Lithuanian written texts, dating back to the 16th century. It aims to examine the meanings and the structure of the constructions that contain the motion verb eiti ‘to go’ within their structure. There is a considerable body of research investigating various aspects of motion verbs in different languages of the world, including Lithuanian. However, no studies have so far targeted constructions with the verb eiti ‘to go’, found in the 16th century Lithuanian writings. The present study is based on the qualitative content analysis, quantitative analysis, and frame semantics methodology. The concordances of the Lithuanian texts have been filtered out from the Database of Old Writings digitalised by the Institute of the Lithuanian Language. The examples were taken from Martynas Mažvydas’ Katekizmas (MžK) and Forma krikštymo (MžF), Jonas Bretkūnas’ Biblija (BB), Giesmės Duchaunos (BG), Kancionalas (BKa) and Kolektos (BKo), Mikalojus Daukša’s Katekizmas (DK) and Postilė (DP).The frames of Motion, State, Law, Eternity, Service, Opposition, Law, etc., evoked by the selected constructions, were examined using the frame semantics (FrameNet Project). The research has shown that the current constructions with the motion verb eiti ‘to go’ can form the core of the mentioned frames. The observation that has emerged from this analysis is that some meanings of the analysed constructions are conserved in the current Lithuanian language while others have already disappeared. This work could be useful for historical linguists.

scholarly journals Measuring Customer Satisfaction When Dining at a Casual Restaurant: An Application of Kisang's Model

2020 ◽  
Vol 6 (2) ◽  
pp. 1
Author(s):  
Soomro Dr. Raheem Bux ◽  
Brohi Noor Ahmed ◽  
Memon Khair Muhammad ◽  
Gilal Rehman Gul
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Food Quality ◽  
Physical Environment ◽  
Perceived Value ◽  
Average Temperature ◽  
Environment Quality ◽  
Customer Perceived Value ◽  
Quality Dimensions

The culinary business is being increased rapidly in Pakistan. Usually, Pakistani consumers prefer to eat meals at homes cooked by female members owing to cultural, social and religious reason. In order to bridge up the gap in existing hospitality literature, the objective of this research manuscript is to find out the relation among dimensions of quality (food quality, service quality and quality of physical environment), customer satisfaction, restaurant image, behavioral intentions and customer perceived value in casual restaurants in Sukkur city. Data for this research study have been collected from customers of restaurants located in Sukkur city through convenience sampling. SPSS (24) and Smart PLS (3.0) versions were used for data analysis. Service quality dimensions of causal restaurant were found important determinants of the restaurant image and customer perceived value followed by physical environment and service quality; whereas, the physical environment quality was not found to be a significant factor of perceived value of customer. Additionally, food quality is measured as an important restaurant’s product. Another outcome of the present study exhibited that quality of physical environment holds a substantial positive effect on restaurant image. The findings indicate quality in food and service is highly important to satisfy customers and make their behavior positive about casual restaurant. Further, as an average temperature remains above 400 in Sukkur city, internal environment of the restaurant is significant as it will affect the mood and perception of customers when they dine in the casual restaurant.

scholarly journals Kepemimpinan Pendidikan Islam dalam Pemikiran Al-Ghazali

2020 ◽  
Vol 4 (2) ◽  
pp. 196-209
Author(s):  
Moh Takwil
Keyword(s):  
Content Analysis ◽  
Literature Review ◽  
Role Model ◽  
Islamic Education ◽  
Primary Sources ◽  
Educational Goals ◽  
Research Results ◽  
Managerial Skills ◽  
The World

Whether or not Islamic education is highly dependent on the quality of leadership that is in it, an Islamic education leader must be able to direct his lead to achieve educational goals. In this journal discusses Al-Ghazali's thoughts about ideal leadership in Islamic education. This study uses literature review through primary sources from Al-Ghazali's thought books and secondary from various sources, then analyzed and criticized using content analysis. The research results obtained are that in substance the leadership must always aim to achieve the pleasure of Allah Almighty. Al-Ghazali always puts on all activities aimed at achieving the pleasure of Allah Almighty. There are four basic components of personal leaders in the world of Islamic education. First he must have managerial skills that are able to make planning, organizing, implementing and evaluating. Second, he must have a trustful and responsible nature. Third, he must be a role model, which is a good example so that his leadership feels comfortable carrying out his orders. The fourth is always in running the leadership bound by syara law.

scholarly journals Exploring the Service Quality of Airbnb

2019 ◽  
Vol 24 (4) ◽  
pp. 531-534 ◽  
Author(s):  
Sunny Sun ◽  
Jerry Zheng ◽  
Markus Schuckert ◽  
Rob Law
Keyword(s):  
Content Analysis ◽  
Service Quality ◽  
Competitive Advantage ◽  
Target Group ◽  
Personalized Service ◽  
Qualitative Design ◽  
Facilities Location ◽  
Related Service ◽  
Six Dimensions

Airbnb has become a strong competitor for hotels when it comes to accommodation choices. However, few studies have analyzed the service quality provided by Airbnb. In order to approach this gap and to support the industry to maintain competitiveness, this study identified related dimensions measuring the service quality based on a qualitative design, conducting a content analysis of Airbnbrelated reviews. The following six dimensions are identified and discussed: Accuracy, Cleanliness, Rooms and Facilities, Location, Personalized Service, and Value. Findings indicate that competitive advantage can be maintained by improving target group-related service quality, the accuracy and relevance of information provided, flexible check-in and check-out slots and services, as well as the organization of tours and events for guests.

Analysis of Online Hotel Reviews During the COVID-19 Pandemic Using Topic Modeling

2021 ◽  
pp. 478-494
Author(s):  
Özlem Ergüt
Keyword(s):  
Text Mining ◽  
Service Quality ◽  
Topic Modeling ◽  
Online Reviews ◽  
Current Situation ◽  
Tourism Industry ◽  
Daily Lives ◽  
New Normal ◽  
Tourism Sector ◽  
The World

The world is facing the COVID-19 pandemic that has impacted economies and millions of people worldwide. The fact that COVID-19 is highly contagious from person to person has greatly affected the daily lives of people, and it has also had a devastating effect on many sectors, particularly the tourism industry. In order to mitigate losses for the tourism sector and for it to gain a new dynamism under the current pandemic conditions, monitoring and analyzing online reviews is an important factor for better understanding the needs and desires of customers. The purpose of this study was to determine the main topics in online reviews by foreign guests staying in İstanbul during the pandemic period using text mining techniques. The information obtained as a result of the analysis is important in terms of understanding how to manage the current situation, developing suggestions for solutions, improving service quality, making future decisions, and adapting to the new normal.

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