Consumer rights Protection

Author(s):  
Шувалова ◽  
Irina Shuvalova

The manual was prepared based on the current state of legislation and practice. Taking into account recent changes in the rules of substantive and procedural law. The publication contains sample documents: claims, applications, complaints, petitions, writs, etc. on various issues in the field of consumer protection. The basic concepts and categories in the field of consumer protection, specific examples are given practical advice. The manual is intended for students, practitioners and anyone interested in the issues of protection of consumer rights.

2021 ◽  
Vol 8 ◽  
pp. 1-64
Author(s):  
Pablo A. Cornejo ◽  

This study is divided into two parts. The first part analyzes the rationale for choice of court agreements, the roles they play in international contracts, and the difficulties arising when recognizing them in agreements between parties with unequal bargaining power, specifically in international consumer contracts. The second part analyses the national rules of international jurisdiction applicable to these contracts. Bearing this in mind, first, the current state of the discussion about their validity in Chile is explained; then the effect in this discussion of applying the provisions of Law No. 19.496 - on consumer rights protection (LPDC by its Spanish acronym), is studied. The international interpretation of the rules of jurisdiction set forth by this law, and the control it provides over abusive terms in consumer contracts are studied as possible solutions to stablish the validity of these contracts. The foregoing, in order to seek a solution that harmonizes, both, the purposes of international consumer protection and to recognize the international nature of their consumer relationship, which allows to consider these contracts as valid if some specific requirements are met.


Author(s):  
Saidova Sitora Safoevna ◽  

The article is dedicated to the analysis of the current state of legislation on e-commerce in Uzbekistan and its application in relation to consumers. It also investigates the extent to which legal norms on consumer rights can protect from harmful business practices in e-commerce. After examining the relevant theoretical concepts and foreign experience in the field of e-commerce and consumer protection, the author puts forward recommendations for their best implementation in the national context.


2018 ◽  
Vol 22 (3) ◽  
pp. 137-144
Author(s):  
A. N. Surkov ◽  
S. V. Melnik ◽  
E. V. Chernykh

In this article, one of the most urgent topics of the development of legislation on consumer rights protection in the UK is being considered. UK legislation on the protection of consumer rights, especially in connection with the forthcoming withdrawal of Britain from the European Union has a number of features. The law "On the Rights of Consumers", adopted in 2015, made it possible to analyze and highlight a number of features in the field of consumer protection in the UK, namely, the allocation of absolutely new standards applicable to the new type of services-digital content. By researching this topic, the author shows the emerging contradictions between the legislation of the European Union and the United Kingdom in the field of consumer protection, where the UK, against the backdrop of Brexit, analyzing the new Directives adopted by the European Union to retain a single legal space tends to unify the norms of the law "On the Rights of Consumers".


2021 ◽  
Vol 92 ◽  
pp. 06026
Author(s):  
Miriam Olšiaková ◽  
Erika Loučanová ◽  
Eva Drličková ◽  
Anna Dovčíková

Research background: Globalization and the processes associated with it are reflected in the constant changes taking place in the market and affect its individual participants, among whom we also include consumers. Globalization allows consumers to choose, but on the other hand, the quality of products intended for the Slovak market is debatable (dual quality of food). Therefore, many consumers distrust imported products and believe that foreign producers use unethical practices in the Slovak market. Purpose of the article: The paper presents the results of a survey of unethical practices towards Slovak consumers in their selected forms, as well as the results of the current state of awareness of Slovak consumers in the field of protection of their consumer rights. Methods: The data were obtained by a questionnaire and consequently evaluated by the chosen statistical methods. Some questions were formulated to test hypothesis of dependence among selected variables. Findings & Value added: The results point to the low state of Slovak consumer’s ability to detect unethical practices in its specific forms, as well as to the low state of his knowledge in the field of consumer rights protection. However, the finding that with higher consumer education the ability of a consumer to detect misleading practices increases confirmed the importance of incorporating selected areas of consumer policy into education at lower levels. It allows supporting the sovereignty of the Slovak consumer to protect his rights.


2021 ◽  
Author(s):  
Irina Shuvalova

The textbook has been prepared taking into account the current state of legislation and the practice of its application. The main concepts and categories in the field of consumer protection are considered, specific examples are given, practical recommendations are given. It contains samples of documents: claims, statements, complaints, petitions, statements of claim, etc. on various issues in the field of consumer protection. It is intended for students, practitioners, as well as anyone interested in consumer protection issues.


2021 ◽  
Vol 115 ◽  
pp. 03004
Author(s):  
Stanislava Deáková ◽  
Sylvia Bukovová

The paper is devoted to analyzing the conditions and possibilities of assisting consumers in protecting their consumer rights. As Slovakia is a member of the EU, it is necessary to include the conditions resulting from harmonizing the law within the Union. This paper points out different possibilities of consumer protection documented in the research part by evaluating data available in statistical sources. We also point out the current state of the frequency of initiated individual proceedings, the analysis of which is used to formulate the conclusions and recommendations of the scientific study.


2021 ◽  
pp. 54-57
Author(s):  
Bharat Patil ◽  
Nerita Patil

The present research paper is focused on the protection of consumer rights during COVID-19 pandemic.Consumer is the king of market but locked at home due to COVID-19 pandemic. The restrictions on consumer has hampered all economic activities of the country. Nationwide lockdown in India has created challenges before the consumer. In this attempt is made to understand how the rights of the consume is effected during the lockdown.The study will guide and suggest plan of action to maintain and protect the consumer rights. It is researched based article concerned to better understand the normal rights of the consumer. The study is undertaken during lockdown period to understand the consumer protection system.If consumer is satisfied it helps to maintain the law and order in the country and develop the cooperative attitude among the society. Attempt is made to simplify topic for better administration of the pandemic situation arisen due to COVID-19.This article will help to create awareness among society towards consumer protection. Satisfied consumer assists to develop hands in hands for efficient administration and fight the pandemic situation.The role of government in protecting the consumer rights during lockdown period is remarkable. Attempts were made to measure the experience of the students related to unfair and restricted trade practices.Every consumer is expecting to enjoy their rights but during pandemic it is more realistic to renounce their rights to combat coronavirus.


2021 ◽  
Vol 16 (6) ◽  
pp. 123-132
Author(s):  
N. N. Karpov

The paper discusses the terms of the contract for the delivery of goods to retail chains, the inclusion and execution of which, according to the author, is associated with ensuring the protection of consumer rights. The author analyzes provisions of the legislation on trade activities, technical regulation, digital marking. Liability for violation of the relevant requirements is considered, conclusions are drawn about the need for the correlation of information systems. The author considers the practice of formation by retailers of the terms of the contract for the delivery of goods to retail chains related to ensuring the protection of consumer rights. In support of the conclusions contained in the paper, the author refers to current jurisprudence. On the basis of a critical analysis of the norms of the legislation on trade in conjunction with the legislation on consumer protection, recommendations were made regarding inclusion of appropriate conditions into the delivery agreement, including the conditions for conducting an audit of product manufacturing. In addition, the article proposes to expand the list of goods for the delivery of which to retail chains a special regulatory regime should be applied.


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