Moderating Role of Culture between Communication and Consumer Behavior in Order to Change the Community Mindset towards Sanitation and Hygiene : A Study of Three Districts of Punjab Pakistan

2016 ◽  
Vol 3 (12) ◽  
pp. 28-43
Author(s):  
Hafiza Ayesha Riaz
Author(s):  
Laurent Maubisson ◽  
Arnaud Riviere

Although the literature emphasizes the importance of perceived value in the analysis of consumer behavior, it is clear that perceived value does not always produce the desired effects in terms of satisfaction. In support of this observation, this article replicates and deepens the analysis of the moderating role of the accumulation of consumer experience on the links between perceived value and satisfaction. Accordingly, two studies (n1 = 1,140 and n2 = 437) mobilizing analytical measures of value (generic and contingent) were conducted in a context marked by frequent individual × object interactions: the audiovisual sector. The main finding of this research underlines that as past experiences of consuming a television (TV) program accumulate, the capacity of value to explain satisfaction decreases, while the levels of value and satisfaction associated with the program increase.


2019 ◽  
Vol 23 (1) ◽  
pp. 25-43 ◽  
Author(s):  
Cristina Calvo-Porral ◽  
Manuel Nieto-Mengotti

Purpose The growing availability of wireless internet services and the great popularization of smartphones and other mobile devices means a greater challenge for mobile service companies that need to identify the factors influencing the use behavior of mobile services. So considering that the level of consumer involvement can lead to differences in service outcome evaluations, this study aims to examine whether consumer involvement with information and communication technologies (ICTs) has a moderating influence on consumer behavior in mobile services Design/methodology/approach The authors propose an integrative model of the usage of mobile services to examine the moderating role of involvement with ICTs. Drawing on a sample of 493 users, two levels of involvement with ICTs were examined; and data were analyzed through multiple-group structural equation modeling. Findings Findings show that the level of consumer involvement with ICTs influences the behavior in the mobile services. Further, the findings support that mobile services’ perceived quality, followed by the service perceived value are the factors with a stronger influence in satisfaction with mobile services, regardless the level of consumer involvement with ICTs. However, the mobile company corporate image has a lower influence. In addition, the results support the partial moderating role of involvement with ICTs in the loyalty toward mobile service providers, suggesting that consumers lowly involved with ICTs experience a greater impact of the service quality on their loyalty. Originality/value The main contribution of this study is the examination of the influence of involvement with technologies in consumer behavior in the mobile services


2018 ◽  
Vol 35 (3) ◽  
pp. 287-299 ◽  
Author(s):  
Shahid Nakib Bhuian ◽  
Sujeet Kumar Sharma ◽  
Irfan Butt ◽  
Zafar U. Ahmed

Purpose The purpose of this study is to examine the predictabilities of five intra-personal factors to predict pro-environmental consumer behavior (PECB) and the moderating role of religiosity in Oman. Design/methodology/approach The study uses neural network to analyze the antecedents/antecedents × religiosity → PECB relationships by using a sample of 306 consumers from Oman. Findings This study finds that the most important predictors of PECB, according to the order of importance, are attitude × religiosity, knowledge, concern × religiosity, knowledge × religiosity, value, religiosity, attitude, concern and value × religiosity. Research limitations/implications The convenience sample from a single Islamic country limits the generalizability of the findings. Future studies should use probabilistic sampling techniques and multiple Islamic countries located in different geographical regions. Practical implications To promote PECB, businesses and policymakers should provide environmental education to expand knowledge and value, leverage ecological religious values in integrated marketing communications, make positive inducements to change attitude and concern enhancing interventions. Social implications As religiosity enhances PECB by moderating the impacts of environmental intra-personal factors on PECB, businesses and policymakers should find ways to use faith-based ecological messages in Islamic countries. Originality/value Determining the predictabilities of psychological factors and their interactions with religiosity to predict PECB in Islamic countries is necessary for promoting environmentally friendly products in Islamic countries and for reducing the ecological damage to the environment.


Crisis ◽  
2020 ◽  
Vol 41 (2) ◽  
pp. 82-88 ◽  
Author(s):  
Bob Lew ◽  
Ksenia Chistopolskaya ◽  
Yanzheng Liu ◽  
Mansor Abu Talib ◽  
Olga Mitina ◽  
...  

Abstract. Background: According to the strain theory of suicide, strains, resulting from conflicting and competing pressures in an individual's life, are hypothesized to precede suicide. But social support is an important factor that can mitigate strains and lessen their input in suicidal behavior. Aims: This study was designed to assess the moderating role of social support in the relation between strain and suicidality. Methods: A sample of 1,051 employees were recruited in Beijing, the capital of China, through an online survey. Moderation analysis was performed using SPSS PROCESS Macro. Social support was measured with the Multidimensional Scale of Perceived Social Support, and strains were assessed with the Psychological Strains Scale. Results: Psychological strains are a good predictor of suicidality, and social support, a basic need for each human being, moderates and decreases the effects of psychological strains on suicidality. Limitations: The cross-sectional survey limited the extent to which conclusions about causal relationships can be drawn. Furthermore, the results may not be generalized to the whole of China because of its diversity. Conclusion: Social support has a tendency to mitigate the effects of psychological strains on suicidality.


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