دور أبعاد القيادة التحويلية في نجاح تطبيق خدمة الجودة الشاملة : دراسة ميدانية في مستشفيات جامعة حلب = The Role of Transformational Leadership Dimensions in the Success of Implementing Total Quality Service : A Field Study on Aleppo University Hospitals

Author(s):  
علي محمد جبلاق ◽  
أحمد محمد سعيد صدقي
Author(s):  
Mamoun Youssef Salem

This Research Paper aims to evaluate the Performance of the Heads of Maintenance Department of the Ministry of Awqaf and Islamic Affairs in the mosques of Qatar in light of the Total Quality Management (TQM) principals. To achieve this goal, the researcher conducted a field study consisting of a questionnaire containing 32 questions. The study targeted a random sample of 263 individuals (Stake Holders) in three grand mosques at different praying times and locations to measure their understanding about the role of the Maintenance Department and its employees, and the extent of involvement, as mosque users, in the process of decision-making. In addition, the level of their knowledge about the maintenance work was also studied. After analyzing the data, the most important results have been concluded; That There is a strong relationship between continuous evaluation and good performance of the Heads of Maintenance, and the External users are very important in improving and evaluation performance process. Finally, the most important recommendations is that the Heads of Maintenance should implement in all areas and at all levels TQM in order to reach a good standard of performance, and to adopting ambitious programs to increase the interaction and awareness of the internal and external users and to establish solid understanding about mosques maintenance among the users.


Author(s):  
Rina Pandey ◽  
Shubhangini Rathore

Interest in the role Emotional Intelligence has in the workplace has increased in recent years, with greater emphasis on the benefits of understanding and utilizing emotions for managing people at work. The role of emotional intelligence competencies as predictors of leadership is being researched in order to leverage this information for increased leader effectiveness and performance. The present study analyses the literature surrounding emotional intelligence and its relationship with leadership dimensions. It concludes with a theoretical framework that explains the role of selected emotional intelligence competencies on the performance and effectiveness of transformational leaders.


2015 ◽  
pp. 65-100
Author(s):  
Andrea Dello Sbarba ◽  
Riccardo Giannetti ◽  
Alessandro Marelli

2011 ◽  
Vol 5 (2) ◽  
pp. 180-192 ◽  
Author(s):  
Nadège Mézié

During a field study of a year and a half in the Haitian mountains, I was forced to re-evaluate my research strategy, and consequently the object of my study, after a setback that denied me access to the American evangelical mission, which I had hoped to study from within. This failure to integrate as a non-Protestant researcher, led me to adopt a methodological falsehood to allow me to penetrate the Haitian evangelical mission. The researcher who chooses methodological falsehood has to fashion a passing and superficial redefinition of her appearance, beliefs and practices, and live her new religious identity according to the prevalent beliefs and norms. This paper will focus on the fieldworker’s daily performance in her role of “Christian woman,” and the strategies put in place to respond to the prescriptive criteria of the role being played.


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