scholarly journals دور وكالات السياحة والأسفار في تشجيع السياحة الداخلية : دراسة حالة وكالة النجاح للسياحة والأسفار بولاية الشلف = The Role of Tourism and Travel Agencies in Encouraging Domestic Tourism : Case Study of Al Najah Tourism and Travel Agency in the Province of Chlef

2019 ◽  
Vol 8 (3) ◽  
pp. 99-122
Author(s):  
فراح ، أسامة ◽  
عبد العزيز ، رحمة
Keyword(s):  
Travel Agency ◽  
Travel Agencies ◽  
Domestic Tourism

scholarly journals Analysis of Islamic Law on Consumer Protection in Hajj and Umrah Business in Indonesia

AL- ADALAH ◽  
2021 ◽  
Vol 18 (1) ◽  
Author(s):  
Rahmi Dewanty Palangkey ◽  
Kasjim Salenda ◽  
Marilang Marilang ◽  
A Qadir Gassing ◽  
Huilili YuXi ◽  
...  
Keyword(s):  
Consumer Protection ◽  
Islamic Law ◽  
Legal Protection ◽  
Secondary Data ◽  
Primary Data ◽  
Travel Agency ◽  
Consumer Protection Act ◽  
Consumer Rights ◽  
Travel Agencies

This research is motivated by the failure of thousands of Umrah pilgrims to go to Mecca since 2017 but do not get their rights as consumers. Several facts prove that although regulations related to Hajj and Umrah organizers as well as the Consumer Protection Act have explicitly regulated consumer rights, in reality the pilgrims who are victims of hajj and umrah travel agency fraud are still not getting consumer protection. This research is a descriptive qualitative research using a normative juridical approach. Sources of data used in this study are primary data and secondary data obtained from interviews and document studies. This study concludes that the presence of Law No. 8 of 2019 concerning the Implementation of Hajj and Umrah contains the spirit of upholding consumer protection in the Hajj and Umrah business. However, its success is largely determined by the extent to which the regulator empowers internal supervisors to prevent irresponsible practices of hajj and umrah travel agencies. On this side, unfortunately, the role of guidance, supervision and legal protection carried out by the Indonesian Ministry of Religion as a regulator in protecting Hajj and Umrah pilgrims seems to be still at a very low level.

scholarly journals Pengembangan Produk Wisata Berbasis Kharakteristik Wisatawan Prancis di PT. Karang Bali Asli (KBA) Tur Denpasar

2019 ◽  
Vol 4 (1) ◽  
pp. 17
Author(s):  
Ni Luh Putu Superyadi
Keyword(s):  
Qualitative Research ◽  
Local Community ◽  
Marketing Mix ◽  
Business Development ◽  
Travel Agency ◽  
Product Price ◽  
Travel Agencies ◽  
Perception Theory ◽  
Depth Interviews

<p>Based on the data from the Bali Provincial Tourism Office in 2018, the number of French tourist visits to Bali continues to increase every year, even in 2018 it occupies the seventh position from the top ten suppliers of tourists to Bali. This condition is inseparable from the role of the Travel Agency in Bali, which always innovates and develops tourism products that suit the needs and characteristics of tourists. One of the Travel Agencies that focuses on working on the French tourist market is PT. Karang Bali Asli (KBA) Tour Denpasar which has been operating since 1999. This study examines three problems, namely: (1) What are the tourist characteristics-based products of French tourists offered by PT. KBA Tour ?; (2) What is the perception of French tourists on tourism products offered by PT. KBA Tour ?; and (3) How is the development of tourism products based on the characteristics of French tourists at PT. KBA Tour? This research is a qualitative research, with methods of collecting data through observation, in-depth interviews, questionnaires, and literature studies. The theory used was the Marketing Mix Theory and Perception Theory. The results of the study show that: (1) In general, tourism products offered by PT. KBA Tour Denpasar are interactive tourism products or tourism products that create intractions between tourists with the local community, as well as tourism products that create interaction between tourists and the natural environment; (2) The perception of French tourists on tourism products offered by PT. KBA Tur, shows positive (good) values for the four indicators in the Marketing Mix theory, namely: Product, Price, Place, and Promotion; (3) Business development of tourism products based on the characteristics of French tourists at PT. KBA Tur can be carried out as expected because of the synergy and support of the local community, company employees, and feedback and input from the tourists themselves, so that the tourism products offered by PT. KBA Tur are very popular with tourists and can be sustainable.</p><p> </p><p>Keywords: Development, Tourism Products, Tourist Characteristics.</p>

scholarly journals Optimizing Limousine Service with AI

AI Magazine ◽  
2011 ◽  
Vol 32 (2) ◽  
pp. 27
Author(s):  
Andy Hon Wai Chun
Keyword(s):  
Constraint Satisfaction ◽  
Constraint Satisfaction Problem ◽  
Fleet Management ◽  
Travel Agency ◽  
Business Growth ◽  
Business Travelers ◽  
Travel Agencies ◽  
Support Decision Making

A common problem for companies with strong business growth is that it is hard to find enough experienced staff to support expansion needs. This problem is particular pronounced for operations planners and controllers who must be very highly knowledgeable and experienced with the business domain. This article is a case study of how one of the largest travel agencies in Hong Kong alleviated this problem by using AI to support decision-making and problem-solving so that their planners and controllers can work more effectively and efficiently to sustain business growth while maintaining consistent quality of service. AI is used in a mission critical fleet management system (FMS) that supports the scheduling and management of a fleet of luxury limousines for business travelers. The AI problem was modeled as a constraint satisfaction problem (CSP). The use of AI enabled the travel agency to sign up additional hotel partners, handle more orders and expand their fleet with their existing team of planners and controllers. Using modern web 2.0 architecture and proven AI technology, we were able to achieve low-risk implementation and deployment success with concrete and measurable business benefits.

scholarly journals Analisis Strategi Traditional Travel Agency Di Tengah Persaingan Online Travel Agency (Studi Kasus: Airlangga Travel)

2019 ◽  
Vol 10 (2) ◽  
pp. 123
Author(s):  
Winona Almira ◽  
Wiguna Alodia Alodia
Keyword(s):  
Research Method ◽  
Swot Analysis ◽  
Large Population ◽  
Travel Agency ◽  
Travel Agencies ◽  
Travel Industry ◽  
Online Travel ◽  
Online Travel Agency ◽  
Online Travel Agencies

The travel industry in Indonesia is still very attractive, especially when considering the large population of Indonesia and the growing value trend of the travel market. However, the development of information technology and the internet has had an impact on the proliferation of Online Travel Agencies (OTA), resulting in high levels of competition in the travel industry. Traditional travel companies must continue to innovate to maintain their presence in the competition. This research was conducted to analyze the competitive conditions of the travel industry in Indonesia, a case study at Airlangga Travel company. The research method uses Porter and SWOT analysis. The results of the study are recommendations for differentiation strategies for Airlangga Travel in order to survive in the intense competition of the travel business

scholarly journals Persepsi, Motif, dan Perubahan Perilaku Jama’ah Umrah pada Biro Travel Haji dan Umrah di Kota Kediri

2021 ◽  
Vol 32 (1) ◽  
pp. 35-56
Author(s):  
Muhamad Aqim Adlan
Keyword(s):  
Qualitative Research ◽  
Waiting Time ◽  
Research Method ◽  
Case Study Research ◽  
Travel Agency ◽  
Qualitative Research Method ◽  
Study Research ◽  
Travel Agencies

The purpose of this study is to determine the perceptions, motives, and changes in the behavior of the Umrah pilgrims at the Haj and Umrah travel agencies in Kediri. This is based on the problem of waiting time for the pilgrimage to depart. So that some Muslims chose Umrah as an alternative to immediately go to Mecca. However, this condition provoked some irresponsible travel agencies to take a chance. This study uses a qualitative research method with the type of case study research. The findings in this study indicate that: First, the perception of Umrah pilgrims on the existence of an Umrah travel agency is still very much needed today because its existence is very helpful in facilitating the process of carrying out the Umrah pilgrimage. Second, there are two different motives for performing the Umrah pilgrimage within the Umrah congregation, namely the motive for worship and others. Third, Umrah has an impact on better behavior than before.

Exploring service innovation in a network of travel agencies: the Robintur case

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Antonella Capriello ◽  
Sabina Riboldazzi
Keyword(s):  
Single Case ◽  
Service Innovation ◽  
Customer Relationships ◽  
Travel Agency ◽  
Single Case Study ◽  
Content Type ◽  
Channel Strategy ◽  
Travel Agencies ◽  
Agency Management

Purpose The purpose of this paper is to investigate how customer engagement technologies impact service innovation in a network of travel agencies, analyzing the effects on sales channels, customer relationships and retail marketing policies. Design/methodology/approach Using a qualitative single case study approach and triangulating the data from different sources (documents, semi-structured interviews and in-store observations), this paper investigates the Robintur Group, a large Italian network of travel agencies operating in the leisure travel, business travel and organized tourism segments. Findings This study highlights three core areas of service innovation that have interrelated effects on travel agency management in coherence with the omni-channel strategy: synergetic channel integration, dynamic customer relationships and dynamic retail marketing. Research limitations/implications This study is based on a single case study in Italy. Future research could extend the framework to other travel agencies and foreign markets where the diversification process of large grocery retailers is more diffused, and investigate the omni-channel approach in relation to other information and communication technologies and the implications on travel agency management. Originality/value Presenting a conceptual framework to exploit new technologies and revitalize the scope and functions of travel agencies, the case study offers insights contributing to the literature on service innovation in travel agencies. The data highlight the adoption of an omni-channel approach to facilitate the customer experience. This case study is also one of the first to empirically investigate the challenges of a large-scale retail group when diversifying to the travel industry and adopting an omni-channel strategy.

scholarly journals Structural Changes in Tourism Market That Highlight the Product Specialization of Travel Intermediaries

2020 ◽  
Vol 17 ◽  
Keyword(s):  
Structural Changes ◽  
Travel Agency ◽  
Future Market ◽  
Strong Impact ◽  
Social Changes ◽  
Doing Business ◽  
Travel Agencies ◽  
The Impact ◽  
Specialized Program

Changes in society and the economy have a strong impact on specialization in tourism.The impact of structural changes in tourism, on the level of specialization of business of travel intermediaries, was analyzed in this paper. The impact of social changes intensifies the need for potential transformation of the role and the postion of travel intermediaries. In order to quantify this impact, the results of a survey conducted on a sample of tourists who stayed in the destination of Dubrovnik were used.This primary research was related to the sample of (400) respondents . In this paper structural changes in the tourism market are shown in results of the direction of specialization of programs of products according to market requests, area of vertical integrations, and an area of characteristics of package tours. Thus, contribution is made in an important area of the necessities for specialization of services in tourism. The results showed that the attitudes of tourists about the importance of the health and recreation program statistically significantly affect the specialization of the program of travel agencies. Considering vertical integrations findings show that : a) modality of booking services via travel agencies statistically significantly increases the likelihood of choosing of the specialized program of the travel agency ; b) also, the booking via Internet statistically significantly increases the likelihood of choosing the specialized program of the package tours. The results of this paper point to the need for constant adaptation to the requirements of tourists, where the reason for the adjustment could be found in a way of doing business based on internal and external changes in the environment.These changes include changes in tourist's style of living, specific attitudes towards reasons for travel, leisure and the way of communication using innovative tools when booking their services. Thus, the role of travel intermediaries is reviewed and examined by varibles that define their future market position.

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