The Finnish approach to errors and mistakes in child protection: trust in practitioners and service users?
The shortcomings of the Finnish child protection system have been vividly highlighted by the reports of historic abuse in residential and foster care and by some fatal tragedies. Nevertheless, very little academic research on errors and mistakes in child protection exists. The chapter thus aims to capture this fragmented and unexpressed field in the Finnish system. In doing so, the chapter presents and analyses the preventative and reactive approaches to errors as defined by child welfare legislation. Examples of preventative approaches are regulations requiring some services and practitioners to be licenced and registered, a rather recent way to regulate practice and its quality. Examples of reactive approaches are the rights given to service-users (parents as well as children) to make complaints about and appeal decisions and the treatment they receive. A new practice is the regulation introduced in 2014 giving social workers the right and duty to report problems they encounter in their practice, a form of request for ‘institutional whistle-blowing’. In addition to the legal guidelines, the chapter will examine the national policy programmes which indirectly address errors. These programmes aim to guarantee that services are ‘rightly timed and tailored’ and that the assessments of children’s needs and risks are ‘correctly’ made. These reactive and preventative approaches may, however, have some unintended consequences which will be empirically highlighted. Consequently, it becomes clear that the Finnish approach is coloured by trust in practitioners and service-users and their skills, competences and good intentions to tackle errors, mistakes and wrongdoings. This reflects the overall rationale of child protection as a form of service provided by public administration. Trust may overrule a critical examination of – and learning from – errors and mistakes. As the very organisation of social and health care services is rapidly changing, the trust-based approach might soon be challenged.