Exploring the Analysis of Domestic ERP Process using Process Mining : A Case Study in a Korean Cosmetics Manufacturing Company

To improve the service quality of complaint handling service in a manufacturing company, it is key to analyze the business processes. Process mining is quite a useful approach to diagnose complaint handling service process problems, such as bottlenecks and deviations. However, the current business process analysis methodologies based on process mining mainly focus on operational process analysis and neglect other system level analysis. In this study, we introduce the method of Accimap from the discipline of accident analysis to analyze the diagnosis results of process mining. By creating a complaint handling service process management Accimap model, the process mining results analysis can be carried out across different system levels. A case study in a big manufacturing company in China is implemented to verify our approach. In the case study, 42 complaint handling process management factors are identified and the complaint handling process management Accimap model is created. The testing results by Rasmussen’s seven predictions in his risk management framework show that Accimap method presents a systematic approach to analyze the process diagnosis results based on process mining.

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Improvements in Web Based ERP Software Architecture as Implemented on the Cloud

International Journal of Advanced Research in Computer Science and Software Engineering ◽

10.23956/ijarcsse.v7i11.425 ◽

2017 ◽

Vol 7 (11) ◽

pp. 22

Author(s):

Shruti Makarand Kanade

Keyword(s):

Health Care ◽

Information Technology ◽

Cloud Computing ◽

Software Architecture ◽

Enterprise Resource Planning ◽

Resource Planning ◽

Web Based ◽

Manufacturing Company ◽

Erp Software

Cloud computing is the buzz word in today’s Information Technology. It can be used in various fields like banking, health care and education. Some of its major advantages that is pay-per-use and scaling, can be profitably implemented in development of Enterprise Resource Planning or ERP. There are various challenges in implementing an ERP on the cloud. In this paper, we discuss some of them like ERP software architecture by considering a case study of a manufacturing company.

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Life Cycle Costing: Understanding How It Is Practised and Its Relationship to Life Cycle Management—A Case Study

Sustainability ◽

10.3390/su12083252 ◽

2020 ◽

Vol 12 (8) ◽

pp. 3252 ◽

Cited By ~ 2

Author(s):

Marianna Lena Kambanou

Keyword(s):

Life Cycle ◽

Life Cycle Management ◽

Life Cycle Costing ◽

Methodological Choices ◽

Manufacturing Company

Despite the existence of many life cycle costing (LCC) methods, LCC is not widely adopted and LCC methods are usually further tailored by practitioners. Moreover, little is known about how practising LCC improves life cycle management (LCM) especially if LCM is considered emergent and constantly developing. In a manufacturing company, LCC is prescriptively introduced to improve LCM. In the first part, this study describes how various methodological choices and other aspects of practising LCC were the outcome of contestation and conformity with extant practices and not only the best way to fulfil the LCC’s objective. This contestation can even influence if LCC is adopted. In the second part of the research, the implications of practising LCC on LCM are explored. LCC is found to positively propel LCM in many ways e.g., by spreading the life cycle idea, but may lead to a narrower understanding of the term life cycle resulting in the sustainability focus of LCM being overridden. The article also discusses how the findings can be taken into consideration when researchers develop LCC methods and when industry practises LCC.

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Using a Process Approach to Pandemic Planning: A Case Study

Applied Sciences ◽

10.3390/app11094121 ◽

2021 ◽

Vol 11 (9) ◽

pp. 4121

Author(s):

Hana Tomaskova ◽

Erfan Babaee Tirkolaee

Keyword(s):

Process Model ◽

Process Mining ◽

Process Approach ◽

Research Topic ◽

Future Research ◽

Critical Situation ◽

Pandemic Planning ◽

The Difference ◽

Smart Technologies

The purpose of this article was to demonstrate the difference between a pandemic plan’s textual prescription and its effective processing using graphical notation. Before creating a case study of the Business Process Model and Notation (BPMN) of the Czech Republic’s pandemic plan, we conducted a systematic review of the process approach in pandemic planning and a document analysis of relevant public documents. The authors emphasized the opacity of hundreds of pages of text records in an explanatory case study and demonstrated the effectiveness of the process approach in reengineering and improving the response to such a critical situation. A potential extension to the automation and involvement of SMART technologies or process optimization through process mining techniques is presented as a future research topic.

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