IT Capability Framework for Digital Transformation in South African Financial Service Providers

2020 ◽  
Vol 10 (2) ◽  
pp. 24-39
Author(s):  
Michael Makgale Modiba ◽  
Ray M Kekwaletswe ◽  
Moroka Dominic Komati
Keyword(s):  
South African ◽  
Service Providers ◽  
Financial Service ◽  
Digital Transformation ◽  
It Capability

scholarly journals Technological, Organizational and Environmental Framework for Digital Transformation in South African Financial Service Providers

2020 ◽  
Vol 5 (5) ◽  
pp. 180-196
Author(s):  
Michael Makgale Modiba ◽  
Ray M Kekwaletswe
Keyword(s):  
South African ◽  
Service Provider ◽  
Service Providers ◽  
Research Problem ◽  
Financial Service ◽  
Digital Transformation ◽  
Contextual Influences ◽  
Business Transformation ◽  
Financial Service Provider

This paper addresses technological, organizational and environmental contexts as experienced within South African Financial Service Providers, with respect to digital transformation. Although digital transformation is well studied, the research problem is that literature inadequately addresses how these three contexts manifest and play a role as financial service providers transform to digital business. Informed by interpretivist philosophy stance and case study strategy, this paper shows how digital transformation is enabled or inhibited by contextual influences. The paper argues that digital transformation ought to manifest cognizant of the context in which the financial service provider finds itself. To this point, the paper conceptualises a framework that may help in the digital business transformation.

scholarly journals Sustaining the current or pursuing the new: incumbent digital transformation strategies in the financial service industry

2020 ◽  
Vol 13 (3) ◽  
pp. 1071-1113
Author(s):  
Maik Dehnert
Keyword(s):  
Firm Performance ◽  
Financial Services ◽  
Service Industry ◽  
Service Providers ◽  
Positive Impact ◽  
Financial Service ◽  
Digital Transformation ◽  
Research Approach ◽  
Qualitative Empirical Research ◽  
Correlational Approach

AbstractDigital transformation (DT) is a major challenge for traditional companies. Despite the term, DT is relatively new; its substance is not: a whole stream of research has examined the relationship between DT and firm performance with contradictory findings. Most of these studies have chosen a linear correlational approach, however, did not analyze the holistic interplay of DT dimensions, leading to firm performance. This applies especially to the mature financial services industry and the future perspectives of traditional financial service providers (FSP). Hence, it remains an open question for both research and practice what DT configurations have a positive impact on firm performance. Against this background, the aim of this exploratory study is to examine how DT dimensions are systemically connected to firm performance of incumbent FSP. Drawing on a qualitative-empirical research approach with case data from 83 FSP, we identify digital configurations along different levels of firm performance. Our findings suggest an evolution of digital configurations of FSP, leading to five empirical standard types from which only one managed to establish a profound basis of DT.

A Spanner in the Works: Category-Spanning Entrants and Audience Valuation of Incumbents

2021 ◽  
Author(s):  
Rory M. McDonald ◽  
Ryan T. Allen
Keyword(s):  
Service Providers ◽  
Disruptive Innovation ◽  
Financial Service ◽  
Industry Evolution ◽  
Future State ◽  
Categorization Scheme

Previous work has examined how audiences evaluate category-spanning organizations, but little is known about how their entrance affects evaluations of other, proximate organizations. We posit that the emergence of category-spanning entrants signals the advent of an altered future state—and seeds doubt about incumbents’ prospects in a reordered industry-categorization scheme. We test this hypothesis by treating announcements of funding for startups as an information shock to investors evaluating incumbent financial service providers between 2010 and 2017—a period marked by atypical category combinations at FinTech startups. We find that announcements by startups that embodied unusual combinations of categories resulted in lower cumulative average returns for incumbents, both in absolute terms and in comparison with typical startups. Our theory and results contribute to research on categorization in markets and to theories of disruptive innovation and industry evolution.

Measuring the Quality of Internet Connectivity Service Rendered to South African Public Libraries

Mousaion ◽  
2021 ◽  
Vol 38 (4) ◽  
Author(s):  
Lesiba Stephen Ledwaba
Keyword(s):  
Service Quality ◽  
South African ◽  
Service Providers ◽  
Public Libraries ◽  
Internet Access ◽  
Quality Model ◽  
Technical Problems ◽  
Internet Connectivity ◽  
Access Service

The measuring of rendered services in any industry, especially in libraries, remains a critical tool to assess the satisfaction level of clients as well as the quality of the services. This article reports on a study that was undertaken to measure the quality of internet access service to South African public libraries by using the service quality model. The paper was guided by these objectives to identify the service quality models applicable to public libraries’ internet access; to determine how the quality of internet access service fits within the South African broadband policy; and to apply service quality dimensions to public libraries’ internet access. The study employed a quantitative approach and survey design in which a questionnaire was used to collect data from 322 heads of public libraries in South Africa. The stratified sampling method was used to obtain a proportional representation of public libraries. It emerged that most respondents regarded their internet service providers (ISPs) as incapable of solving their technical problems. It was further found that in most cases ISPs applied the internet access policies inconsistently to public libraries they served. The study recommended, among others, that internet connectivity to public libraries be centralised and that a competent provider be appointed to manage this service.

Network Management and Service Systems

2015 ◽  
Vol 28 (1) ◽  
pp. 38-56 ◽  
Author(s):  
Rainer Alt ◽  
Clemens Eckert ◽  
Thomas Puschmann
Keyword(s):  
Network Management ◽  
Service Providers ◽  
Service System ◽  
Financial Service ◽  
Service Systems ◽  
Service Science ◽  
Support Network ◽  
Value Chains ◽  
Dynamic Configuration ◽  
Oriented Research

Service science views companies as service system entities that interact with other entities to create value. In today's networked value chains competition is no longer among companies, but among networks that may be regarded as service ecologies. Following service science each entity comprises a dynamic configuration of resources and structures, thus a variety of design aspects needs alignment within these ecologies. To manage service ecologies this article suggests to link insights from network management with service science. A multi-dimensional framework consistently describes the organizational aspects of network management among service system entities as well as the required processes to align activities between service system entities and the possible information systems to support network management. The framework emerged from a design-oriented research project based on eleven interviews with managers from financial service providers in Germany and Switzerland.

scholarly journals E-Leadership: The Implication of Digital Transformation for Leadership in Organizations in Africa

2020 ◽  
Author(s):  
Fetnani Cecilia
Keyword(s):  
South African ◽  
Large Scale ◽  
Business Processes ◽  
Digital Technologies ◽  
Structuration Theory ◽  
Leadership Competencies ◽  
Digital Transformation ◽  
Scale Transformation ◽  
Network Systems ◽  
Case Study Methodology

The paper discusses electronic leadership (e-leadership) competencies that would ensure organizational competitiveness in the digital transformation of an organisation or a unit of an organisation. Like any other large-scale transformation of a business that has high failure rates, digital transformation can fail and it is failing in organisations in Africa; making them bankrupt requiring business rescue or taking them completely out of business. Digital transformation is considered as the process of using digital technologies (integrating cyber-physical systems (CPS) i.e., (intelligent network systems) and business processes) to create and improve production, sustain customer experiences; thus, the use of digital technologies to integrate business process, office automation, industrial process and factory automation to transform business. It is therefore argued that most African organizations are currently faced with the critical challenge of determining the pre- convergence and convergence of technologies, their alignment with strategy and their integration with business processes and systems to build digital business infrastructure for competitiveness. The concept of enactment of technology-in-practice derived from Adaptive Structuration Theory was used as a lens through which to understand and interpret the implications of the digital transformation on leadership competencies to derive e-leadership profile to lead African businesses in the digital age. As such the objective of this paper is to determine the competencies of e-leadership to lead digital transformation agenda of an organization in a highly and digitally competitive marketplace. It is a qualitative study, using an interpretative paradigm in a case study methodology where semi- structured interviews were used to collect data from each unit of analysis representing specific South African based businesses. The selected Cases in South African were extensively investigated. The enactment of e-leadership derived from AST is proposed to lead digital transformation. The implication is that the deployment of e-leadership in an organization has a potential to yield benefits such as the creation of higher organisational flexibility, empowerment of staff and strategic/competitive advantages for the organization. This paper proposes that having effective e-leaders in an organisation would lead to adequate appropriation of digital technologies to digitally transform an organisation.

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