Supply Chain Management Evidence from Tourism Industry in Greece

2018 ◽  
Vol 9 (4) ◽  
pp. 683 ◽  
Author(s):  
Sebastian KOT ◽  
Katarzyna KOZICKA
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Tourism Industry ◽  
Chain Management ◽  
Performance Trends ◽  
Crete Island ◽  
Study Results ◽  
The Common ◽  
Tourism Enterprises ◽  
Management Issues

The article aims is presentation of Supply Chain Management issues introduced in tourism enterprises. The tourist product constitutes a mixture of services and resources offered and controlled by several businesses, organizations and authorities, implementation of SCM with the common responsibility allow for development of actions along with a cooperative atmosphere among all tourist partners. The paper consists of investigating the tourism development with SCM introduction and the study results on SCM introduction in chosen Greek enterprises located in Crete Island. Based on the obtained preliminary results, the performance trends of the tourist chain elements have been elaborated in order to increase their efficiency.

Applying the Theory of Constraints Principles to Tourism Supply Chain Management

2021 ◽  
pp. 109634802199679
Author(s):  
Xiaofeng Zhao ◽  
Jianrong Hou
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Systems Thinking ◽  
Supply Chain Coordination ◽  
Tourism Industry ◽  
Theory Of Constraints ◽  
Chain Management ◽  
Tourism Management ◽  
Research Findings ◽  
Tourism Supply Chain

Tourism supply chain management has become an important research topic as individual firms no longer compete as isolated entities but rather as supply chains in the tourism industry. Despite the evidence that benefits can be gained to improve profitability, competitiveness, and customer satisfaction, the research on how to manage the tourism supply chain is very limited. This research contributes to the literature by applying the theory of constraints (TOC) with systems thinking to tourism supply chain management. It proposes that the key issue in tourism supply chain management is the coordination of business activities and the TOC with systems thinking can effectively support tourism supply chain coordination of the various links and processes. The article examines the TOC performance measures and the drum–buffer–rope model in the context of tourism management and applies the focusing process of the TOC as a continuous improvement approach for tourism supply chain management. The research findings suggest that, given modifications to the TOC terminology and the principles, the TOC principles can work as an excellent approach to facilitate the tourism supply chain management.

Carnival Corporation: The Challenges of Cutting Costs While Maintaining Quality and Customer Satisfaction

2018 ◽  
pp. 1-16
Author(s):  
Dick Verbeek
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Chain Management ◽  
Cruise Line ◽  
Management Issues

This case study has been developed to facilitate discussion about current supply chain management issues and potential solutions. The scenario presented in this case is very representative of the pressures experienced by supply chain managers. Namely, the need to reduce costs while maintaining quality and customer service. This case presents some unusual challenges and constraints that are unique to the cruise line industry. These constraints can provide an opportunity to explore new supply chain paradigms.

scholarly journals Assessment of Factors Contributing to Medicine Expiry in Rwanda: Case of the Medical Procurement and Production Division

2021 ◽  
Vol 4 (2) ◽  
pp. 281-291
Author(s):  
Theogene Hakuzimana ◽  
Pierre Claver Kayumba ◽  
Innocent Hahirwa ◽  
Max Kabalisa
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Inventory Management ◽  
Essential Medicines ◽  
Hard Copy ◽  
Maternal Child Health ◽  
Drug Supply ◽  
Chain Management ◽  
Study Results ◽  
Health Commodities

BackgroundRegardless of the significant efforts used and put in place to enhance supply chain performance in Rwanda, there is still poor inventory management and big loss due to expiry of medicines at Medical Procurement and Production Division (MPPD).ObjectiveTo assess the factors that contributes to expiry of medicines at MPPD and formulate recommendations for the improvement of the current situation.MethodsThis is a descriptive cross-sectional study used for 25 respondents. A questionnaire containing closed-ended questions was used focusing on factors contributing to expiries of medicines for each product category managed by MPPD from 2014-2018. Additionally, the researcher reviewed all inventory reports, including expiries for the same period under study. The study focused on targeting respondents working at MPPD as pharmacists both technical and administrative, also other non-pharmacist working in the warehouse were considered as respondents. The hard copy of questionnaire was handed over to 26 respondents and requested to provide filled questionnaire within seven days. Twenty-five respondents were able to return the filled questionnaire on time, giving 96% response rate.ResultsThe study found that in MPPD, medicines are still expiring. During five years (from 2014 up to 2018) the total expired products were valued at RWF 6,046,778,655 for all program categories: HIV commodities had the largest share 53.3%, Essential Medicines 22.5%, Malaria 13%, Maternal Child Health commodities 5.7%, Products used for Community health workers 4.5%, TB products 1% and 0.1% for Family Planning products. The study found that major contributing factors for expiry of health commodities at MPPD, are ranked as follows: Supply chain management 90%, other factors 73%, Poor storage management 68% and Excessive drug supply 67%. ConclusionConsidering the study results, it looks like no significant effect of excessive drug supply and inventory management on the expiration of medicines at MPPD. However, the Supply Chain Management components are the most vulnerable to contribute to the expiration of medicines at MPPD. There are many changes to be done inside the institution to remedy the issue of expiration like working according to the standard operating procedures, improving the Skills of personnel in supply chain management, empowering the procurement unit with skilled personnel and improving the communication with stakeholders to facilitate the smooth and quick replenishment and distribution of the stock. Rwanda J Med Health Sci 2021;4(2): 281-291

An Overview of Tourism Supply Chains Management and Optimization Models (TSCM – OM)

2020 ◽  
pp. 217-241
Author(s):  
Jonnatan F. Avilés-González ◽  
Sonia Valeria Avilés-Sacoto ◽  
Leopoldo Eduardo Cárdenas-Barrón
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Information Source ◽  
Economic Benefits ◽  
Tourism Industry ◽  
Optimization Models ◽  
Economic Market ◽  
Chain Management ◽  
Tourist Attractions ◽  
Tourism Supply Chain

Around the world tourism industry represents economic benefits to the countries in where the tourist attractions are located. The purpose of this chapter is to search and review recent researches related to the area of tourism under supply chain management and optimization models perspectives. The main aim of this chapter is to identify and discuss how the tourism supply chain is studied when it is subject to different economic, market, and optimization strategies. Considering the period of 2005 to 2016, a systematic review was performed using research studies in the area of tourism supply chain management. The results show that game theory is used as a theoretical base in the majority of the cases, but several novel approaches are also incorporated to the analysis. This review can be used as a complement of the previous works and a valuable information source for the decision makers involved in the tourism area.

Introducing Quality of Service Criteria into Supply Chain Management for Excellence

2013 ◽  
pp. 70-85
Author(s):  
Roman Gumzej ◽  
Brigita Gajšek
Keyword(s):  
Quality Of Service ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Service Providers ◽  
Service Evaluation ◽  
Chain Model ◽  
Chain Management ◽  
Supply Chain Model ◽  
The Common

This article is focused on a sub domain of quality, namely, quality of service. Considering supply chain management, the authors believe that it is important to distinguish between a quality of product (also service) offered by producers and service providers and a quality of service which is achieved between any supplier and customer, not only a consumer, along a supply chain. Quality of product represents producer’s/service provider’s commitment and is subject of various quality certificates issued by inspection authorities. This research examines the quality of service, which is provided by a supplier to its customer along the supply chain, between any pair of chain elements fulfilling this relation, including the common retailer-consumer relation. The authors introduce measurement points into a consumer-centric supply chain model for the defined criteria and defined the method of their monitoring and overall supply chain quality of service evaluation. Finally, the authors assess the envisaged impact of the results of their measurements on supply chain excellence, providing management with an opportunity to identify weak spots.

An integrated fuzzy-ANP and fuzzy-ISM approach using blockchain for sustainable supply chain

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sachin Yadav ◽  
Surya Prakash Singh
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Human Error ◽  
Research Work ◽  
Combined Approach ◽  
Chain Management ◽  
Content Type ◽  
Fuzzy Anp ◽  
Fuzzy Micmac ◽  
The Common

PurposeThe main objective of this paper is to justify the implementation of blockchain (BC) over the traditional method deployed in the supply chain (SC) after using the fuzzy–analytic network process (fuzzy-ANP) application. Over the past two decades, the overall product cost is affected by the SC at a global level. Organizations are working on their existing SC for improving their performance. BC technology is a newly emerging technology and magnetizes the attention of researchers and industrialists. This technology is still at the initial stage, and only little investigation is available in the literature and it has not been much investigated by researchers.Design/methodology/approachLiterature and expert opinion interpretation in BC characteristics are further analyzed and modeled using fuzzy–interpretive structural modeling (fuzzy-ISM), fuzzy-MICMAC and fuzzy-ANP. The combined approach of both fuzzy-ISM and fuzzy-MICMAC is applied to identify the common drivers to integrate the BC technology in the light of efficient supply chain management (SCM).FindingsComparative analysis between traditional and BC-based supply chain (BCSC) using fuzzy-ANP is carried out, considering the common driving characteristics. The proposed integrated (combined) approach of fuzzy-ISM, fuzzy-MICMAC and Fuzzy-ANP found that integration of BC with SCM is better prioritized than traditional supply chain management (TSCM). The findings in the article endorse that the TSCM can be made efficient by integrating the BC technology considering five most driving characteristics, namely, data safety and decentralization, accessibility, documentation, data management and quality.Originality/valueThe current proposed research work identifies 12 characteristics after studying numerous literature reviews and having a discussion with SC experts with knowledge of BC. The integrated approach of fuzzy-ISM and fuzzy-MICMAC is implemented here. After that, fuzzy-ANP is used to give ranking among BCSCM and TSCM. The study carried out in this article motivates industries to implement BC in their SC system. It will reduce the transaction cost, documentation work, save time and eliminate human error at the national and international levels. The common characteristics identified in this proposed work would help in managerial decisions for the adoption of BC to ensure that the system becomes more transparent, easily traceable and finally improve the performance.

Introducing Quality of Service Criteria into Supply Chain Management for Excellence

2011 ◽  
Vol 2 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Roman Gumzej ◽  
Brigita Gajšek
Keyword(s):  
Quality Of Service ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Service Providers ◽  
Service Evaluation ◽  
Chain Model ◽  
Chain Management ◽  
Supply Chain Model ◽  
The Common

This article is focused on a sub domain of quality, namely, quality of service. Considering supply chain management, the authors believe that it is important to distinguish between a quality of product (also service) offered by producers and service providers and a quality of service which is achieved between any supplier and customer, not only a consumer, along a supply chain. Quality of product represents producer’s/service provider’s commitment and is subject of various quality certificates issued by inspection authorities. This research examines the quality of service, which is provided by a supplier to its customer along the supply chain, between any pair of chain elements fulfilling this relation, including the common retailer-consumer relation. The authors introduce measurement points into a consumer-centric supply chain model for the defined criteria and defined the method of their monitoring and overall supply chain quality of service evaluation. Finally, the authors assess the envisaged impact of the results of their measurements on supply chain excellence, providing management with an opportunity to identify weak spots.

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