Introducing Quality of Service Criteria into Supply Chain Management for Excellence

2011 ◽  
Vol 2 (1) ◽  
pp. 1-16 ◽  
Author(s):  
Roman Gumzej ◽  
Brigita Gajšek
Keyword(s):  
Quality Of Service ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Service Providers ◽  
Service Evaluation ◽  
Chain Model ◽  
Chain Management ◽  
Supply Chain Model ◽  
The Common

This article is focused on a sub domain of quality, namely, quality of service. Considering supply chain management, the authors believe that it is important to distinguish between a quality of product (also service) offered by producers and service providers and a quality of service which is achieved between any supplier and customer, not only a consumer, along a supply chain. Quality of product represents producer’s/service provider’s commitment and is subject of various quality certificates issued by inspection authorities. This research examines the quality of service, which is provided by a supplier to its customer along the supply chain, between any pair of chain elements fulfilling this relation, including the common retailer-consumer relation. The authors introduce measurement points into a consumer-centric supply chain model for the defined criteria and defined the method of their monitoring and overall supply chain quality of service evaluation. Finally, the authors assess the envisaged impact of the results of their measurements on supply chain excellence, providing management with an opportunity to identify weak spots.

Introducing Quality of Service Criteria into Supply Chain Management for Excellence

2013 ◽  
pp. 70-85
Author(s):  
Roman Gumzej ◽  
Brigita Gajšek
Keyword(s):  
Quality Of Service ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Service Providers ◽  
Service Evaluation ◽  
Chain Model ◽  
Chain Management ◽  
Supply Chain Model ◽  
The Common

This article is focused on a sub domain of quality, namely, quality of service. Considering supply chain management, the authors believe that it is important to distinguish between a quality of product (also service) offered by producers and service providers and a quality of service which is achieved between any supplier and customer, not only a consumer, along a supply chain. Quality of product represents producer’s/service provider’s commitment and is subject of various quality certificates issued by inspection authorities. This research examines the quality of service, which is provided by a supplier to its customer along the supply chain, between any pair of chain elements fulfilling this relation, including the common retailer-consumer relation. The authors introduce measurement points into a consumer-centric supply chain model for the defined criteria and defined the method of their monitoring and overall supply chain quality of service evaluation. Finally, the authors assess the envisaged impact of the results of their measurements on supply chain excellence, providing management with an opportunity to identify weak spots.

scholarly journals An Agent-based Simulation of a QoS-oriented Supply Chain

2017 ◽  
Vol 29 (6) ◽  
pp. 593-601 ◽  
Author(s):  
Roman Gumzej ◽  
Bojan Rosi
Keyword(s):  
Quality Of Service ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Customer Orientation ◽  
Chain Model ◽  
Agent Based Simulation ◽  
Chain Management ◽  
Agent Based

With adaptive customer-orientation the efficiency of supply chain management is improved substantially. By the introduction of service quality-based decision-making into supply chain management the quality of service (QoS) within supply chains is expected to improve autonomously and continuously up- and downstream. In the paper the main characteristics of quality of service oriented supply chain management are outlined. The quality of service criterion, introduced into the adaptive supply chain model, provides market regulators and managements with the needed information and feedback to their increasingly informed decisions. By an experiment comprising several typical scenarios on our agent-based simulation model it was possible to empirically verify the expected impact of quality of service-based reasoning on generic adaptive supply chains.

A Closed-Loop Logistics Model for Green Supply Chain Management

2011 ◽  
Vol 2 (3) ◽  
pp. 1-15
Author(s):  
A. H. Basiri ◽  
A. Shemshadi ◽  
M. J. Tarokh
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Closed Loop ◽  
Green Supply Chain Management ◽  
Green Supply Chain ◽  
Chain Model ◽  
Closed Loop Supply Chain ◽  
Chain Management ◽  
Closed Loop Supply Chains ◽  
Supply Chain Model

Recently, with the environmental crisis, Green supply chain management (or GSCM), and in particular closed loop supply chain model, has received considerable attention by researchers. Closed loop supply chain model aims at reduction of waste and generating profit for enterprises through integrating forward and reverse logistics. Unfortunately, there is limited research on general models for closed loop supply chains in literature. In this paper, extending and enhancing previous models, a general model is proposed for closed loop supply chains using linear programming. The goal of this study is to minimize the leakage of a closed loop supply chain to avoid waste and reduce SCM costs.

Flexible Multi-Layered Dynamic Supply Chain Models with Cooperative Negotiation

2013 ◽  
Vol 7 (1) ◽  
pp. 128-135 ◽  
Author(s):  
Yoshitaka Tanimizu ◽  
◽  
Chisato Ozawa ◽  
Yusuke Shimizu ◽  
Buntaro Orita ◽  
...  
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Chain Model ◽  
Information Flows ◽  
Chain Management ◽  
New Model ◽  
Negotiation Protocol ◽  
Business Partners ◽  
Supply Chain Model

Supply chain management has been investigated for the configuring and controlling of material and information flows among different organizations. The trend has been toward even more flexible or dynamic supply chains to find suitable business partners and enter into profitable contracts. Previous studies have proposed a two-layered supply chain model consisting of two kinds of organization: clients and suppliers. This study proposes a new model representing multi-layered dynamic supply chains and a negotiation protocol in multi-layered organizations. The organizations in the middle-layers generate both orders of parts for suppliers and offers of products for clients. Production schedules in the middle-layers continue to be modified after orders are sent to suppliers. Suppliers simultaneously generate and modify sets of production schedules for individual orders to find the most profitable order of all. The effectiveness of the model and the negotiation protocol is evaluated through computational experiments.

scholarly journals PENGUKURAN KINERJA SUPPLY CHAIN MANAGEMENT MENGGUNAKAN PENDEKATAN MODEL SUPPLY CHAIN OPERATIONS REFERENCE (SCOR) PADA IKM KERUPUK SUBUR

Jurnal PASTI ◽  
2021 ◽  
Vol 15 (1) ◽  
pp. 80
Author(s):  
Danang Samadi Prasetyo ◽  
Andrean Emaputra ◽  
Cyrilla Indri Parwati
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Performance Indicator ◽  
Chain Model ◽  
Key Performance Indicator ◽  
Chain Management ◽  
Chain Operation ◽  
Supply Chain Model ◽  
Supply Chain Operation

Perkembangan sektor industri dari waktu ke waktu semakin berkembang hal ini bisa dilihat dengan semakin banyak industri-industri yang tumbuh baik itu industri kecil, menengah maupun besar. Peran Industri Kecil dan Menengah (IKM) Kerupuk Subur yang bergerak di bidang industri makanan dan distribusi hampir seluruh wilayah Yogyakarta. Industri Kecil dan Menengah (IKM) memiliki banyak stakeholder sehingga memegang peranan penting bagi terciptanya efektifitas dan efesiensi rantai pasok. Tujuan dari penelitian ini untuk mengetahui kinerja supply chain pada IKM Kerupuk Subur dengan nilai performansi supply chain, kemudian dapat memberikan usulan perbaikan pada IKM Kerupuk Subur dalam meningkatkan performansi kinerja supply chain. Model hierarki Key Performance Indicator awal pengukuran kinerja tersebut disesuaikan dengan kondisi yang ada di IKM Kerupuk Subur untuk mengukur kinerja rantai pasoknya, Tingkat kepentingan atribut kinerja diukur menggunakan metode Analytical Hierarchy Proses berdasar pembobotan dengan kuesoner subjektif dan Snorm De Boer berfungsi untuk menyamakan nilai matriks yang digunakan sebagai indikator yang diukur menggunakan model Supply Chain Operation References (SCOR). Sehingga dari hasil pengukuran tersebut dapat dianalisis proses bisnis dan metrik kinerja yang harus segera dilakukan perbaikan, dari hasil perhitungan diperoleh nilai kinerja IKM Kerupuk Subur sebesar 48.638, yang angka tersebut menunjukan bahwa secara keseluruhan IKM Kerupuk Subur berada dalam kategori marginal, dari 21 Key Porfermance Indicator terdapat 13 Key Performance Indicator yang termasuk didalam kategori merah.

A Closed-Loop Logistics Model for Green Supply Chain Management

2013 ◽  
pp. 318-333 ◽  
Author(s):  
A. H. Basiri ◽  
A. Shemshadi ◽  
M. J. Tarokh
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Closed Loop ◽  
Green Supply Chain Management ◽  
Green Supply Chain ◽  
Chain Model ◽  
Closed Loop Supply Chain ◽  
Chain Management ◽  
Closed Loop Supply Chains ◽  
Supply Chain Model

Recently, with the environmental crisis, Green supply chain management (or GSCM), and in particular closed loop supply chain model, has received considerable attention by researchers. Closed loop supply chain model aims at reduction of waste and generating profit for enterprises through integrating forward and reverse logistics. Unfortunately, there is limited research on general models for closed loop supply chains in literature. In this paper, extending and enhancing previous models, a general model is proposed for closed loop supply chains using linear programming. The goal of this study is to minimize the leakage of a closed loop supply chain to avoid waste and reduce SCM costs.

Dynamic Supply Chain Management for Lean Manufacturing

2014 ◽  
pp. 338-357
Author(s):  
Yoshitaka Tanimizu
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Negotiation Process ◽  
Chain Model ◽  
Chain Management ◽  
Negotiation Protocol ◽  
Business Partners ◽  
Make To Order ◽  
Supply Chain Model ◽  
Supply Chain Simulation

Lean is a management philosophy to eliminate waste both in the inside and from the outside of factories. A supply chain strategy is a key issue for the improvement of the outside. Recent information technologies provide even small- and medium-sized supplier companies with a chance for entering into contracts with major supplier companies and large manufacturing companies in different Keiretsu groups, but will give the trouble for surviving in the dynamic supply chain environment at the same time. This chapter proposes a strategy for MTO (Make To Order) companies to find suitable business partners in the dynamic supply chain environment and to enter into proper contracts with the partners as well as to obtain appropriate profits. A supply chain model proposed in the chapter provides a negotiation protocol to determine suitable prices and delivery times for ordered products through the iteration of the negotiation process between the organizations, as well as through the modification processes of production schedules. A two-layered supply chain model is firstly proposed as a basic model for dynamic supply chain management of MTO companies. The model is extended to a three-layered supply chain model for representing the negotiation protocol among multi-layered organizations. A prototype of a supply chain simulation system is developed and computational experiments are carried out to evaluate the effectiveness of changing business partners and negotiating among the partners cooperatively.

Autonomous Intelligent System for Supply Chain Management on Mass Customization Manufacture

2010 ◽  
Vol 26-28 ◽  
pp. 686-689
Author(s):  
Wei Hui Dai
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Mass Customization ◽  
Intelligent System ◽  
Global Market ◽  
Chain Model ◽  
Chain Management ◽  
Supply Chain Model ◽  
Development Technology ◽  
Individual Demand

Due to the intensely increasing competition and rapidly changing demand, Mass Customization(MC) manufacture has been the new trend for modern enterprises to respond quickly to the variational and individual demand in global market. To satisfy the operation of MC manufacture, its supply chain must be effective and flexible enough. Findings of researches and practices have shown that some intelligent activities, such as negotiation, decision and collaboration, have become the “bottleneck” to improve the performance of supply chain. This paper applied the Autonomous Intelligent System(AIS) to deal with the intelligent activities intelligently and automatically, and thereof provided a new method for the Supply Chain Management(SCM) on MC manufacture. First, a new supply chain model based on E-HUB was presented according to the requirements of MC manufacture, and then the structure and operation of AIS were designed to support that SCM. Finally, the development technology of AIS was discussed.

scholarly journals Coffee Supply Chain Using Blockchain

2021 ◽  
Vol 10 (6) ◽  
pp. 69-74
Author(s):  
Kshitij Bhambure ◽  
Biradar Shrinivas ◽  
Devendra Haldankar ◽  
Madhavi Kulkarni
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Distributed Database ◽  
Chain Model ◽  
New Approach ◽  
Chain Management ◽  
Stakeholder Groups ◽  
Supply Chain Model ◽  
Block Chain ◽  
Automated Algorithms

This issue of supply chain management is very important for the stakeholder groups. Due to the complexity of the supply chain, its management often requires manual work and frequent sharing of information. This paper proposes a new approach that uses block chain technology to resolve the issue and improve the efficiency of the supply chain. Block chain is a distributed database that enables users to trust each other without intermediaries. Its decentralized nature and its ability to verify transactions through automated algorithms make it a safer and more secure alternative to the existing supply chain model. Due to the complexity of the coffee supply chain, the accuracy of the data collected during the CRC process became an issue. This study proposed the use of Block chain technology to address these issues.

scholarly journals PENGEMBANGAN MODEL KONSEPTUAL MANAJEMEN RANTAI PASOK HALAL STUDI KASUS INDONESIA

2020 ◽  
Vol 15 (3) ◽  
pp. 177-188
Author(s):  
Yeni Rohaeni ◽  
Ahmad Hidayat Sutawijaya
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Conceptual Model ◽  
Chain Model ◽  
Chain Management ◽  
Expert Interview ◽  
Supply Chain Model ◽  
The Right ◽  
Management Case Study

Indonesia dengan mayoritas penduduk muslim terbesar memiliki potensi dalam pengembangan industri halal. Perkembangan industri halal harus ditunjang dengan pengembangan rantai pasok yang tepat. Penelitian ini merupakan penelitian konseptual yang bertujuan untuk mengembangkan model rantai pasok halal di Indonesia. Metode yang digunakan dalam penelitian ini adalah telaah pustaka dan wawancara narasumber ahli. Model konseptual yang dikembangkan dalam artikel ini berfokus pada aspek peran pemangku kepentingan dalam implentasi rantai pasok halal. Pemangku kepentiangan yang sangat berperan adalah: (1) pelaku usaha/ industri halal, (2) pemerintah, (3) Perguruan Tinggi/ Lembaga Riset, (4) pelaku usaha infrastruktur penunjang rantai pasok halal, dan (5) masyarakat. Abstract[Development of Conceptual Model Halal Supply Chain Management Case Study Indonesia] Indonesia with the majority muslim population has the potential to develop the halal industry. The development of halal industry mus be supported by development of the right supply chain. This research is a conceptual research that aims to develop the concept of halal supply chain model that is adapted to conditions Indonesia. The research method is literatur review and expert interview. The conceptual model developed in this article focuses on aspects of the role of stakeholders in the implementation of halal supply chains. Stakeholders who play a very important role are: (1) halal business/ industry, (2) government, (3) Higher Educatio/ Research Institutions, (4) business actors supporting halal supply chain infrastructure, and (5) community.Keywords: supply chain management; halal; model halal supply chain management; halal supply chain management

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