scholarly journals Determination of transportation service quality factors for university campuses: evidence from bus service quality in Yildiz Technical University

2021 ◽  
Author(s):  
Kerim KOÇ
Keyword(s):  
Service Quality ◽  
Quality Factors ◽  
University Campuses ◽  
Transportation Service ◽  
Technical University ◽  
Bus Service

Determination of Level of Service for bus transit using method of successive interval scaling in Mumbai City

2020 ◽  
Vol 79 (ET.2020) ◽  
pp. 1-17
Author(s):  
Suhail Ahmad Khanday
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Service Level ◽  
Level Of Service ◽  
Successive Interval ◽  
Bus Transit ◽  
Transit Capacity ◽  
The Difference ◽  
Bus Service

Study of commuters’ attitude towards public transport and their perception of existing service quality for different service attribute of public transport have gained immense importance for determining appropriate public transport service level. In this context, level of service (LOS) is identified as a vital tool to measure service quality, as per users’ perception, ranging from LOS A to LOS F which denotes ‘the best’ to ‘worst’ levels. However, the LOS existing benchmarks are defined as per the expert’s judgment. Method of ‘Successive Interval Scaling’ is used to develop LOS values for bus service as per users’ perception which converts ordered categorical scale into an interval scale. Service attributes are selected which are considered important for bus transit and LOS for each attribute is evaluated based on users’ opinion. The results obtained in this study for the city of Mumbai highlights the difference in LOS values between users’ perception and experts’ opinion given by Ministry of Urban Development in India (MoUD), India and the Transit Capacity & Quality of Service Manual (TCQSM).

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan di Kantor Perusahaan Umum Badan Urusan Logistik Kota Sampit Kabupaten Kotawaringin Timur

2016 ◽  
Vol 2 (2) ◽  
pp. 1-5
Author(s):  
Masrukin Masrukin ◽  
Hermanto Hermanto
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Error Rate ◽  
Research Method ◽  
Statistical Test ◽  
Quality Factors ◽  
Public Companies ◽  
Public Company

Customer satisfaction is influenced by service quality factors, this study aims to find out and analyze how much influence the quality of service on customer satisfaction is felt by customers who use the service of Poor Rice (Raskin) at the Office of Public Companies Logistics Agency (Perum BULOG) in Sampit City Regency East Kotawaringin. The research method used in this study is the method of observation, questionnaire/questionnaire and documentation using a Likert scale and the method of determining the sample used is the error rate of 5% as many as 213 samples. Testing the hypothesis used is a statistical test with the formula "Product moment person". The results showed that there was a very strong correlation between Service Quality and Customer Satisfaction of the Office of Public Company of the Logistics Affairs Agency (Perum BULOG) in the District of East Kotawaringin. As much as 0.9968514278 based on the calculation of Pearson Product Moment value.

Evolution of Microclimatic Conditions in Paskov Mine / Ewolucja Warunków Mikroklimatycznych W Kopalni Paskov

2012 ◽  
Vol 57 (4) ◽  
pp. 1045-1055
Author(s):  
Pavel Zapletal ◽  
Pavel Prokop ◽  
Vítězslav Košňovský
Keyword(s):  
Coal Mining ◽  
Mining Activity ◽  
Mining Engineering ◽  
Special Program ◽  
Main Subject ◽  
Coal Basin ◽  
Research Activities ◽  
Microclimatic Conditions ◽  
Technical University

Abstract The main subject of this paper focuses on scientific and research activities conducted in the Institute of Mining Engineering and Safety of the VŠB-Technical University of Ostrava. Cooperation between the VŠB-Technical University of Ostrava and OKD A.S., the only representative of coal mining in the Ostrava-Karviná coal basin, has recently begun to develop again. This paper describes an example discussed in a certain study, which has been undertaken for the Paskov mine, OKD a.s., dealing specifically with the evolution of microclimate parameters in mines that depend on the progress of mining activity at deeper levels over a period of several years. To this end, a special program, aimed at determination of the necessary refrigerating capacity, was established at the VŠB-Technical University of Ostrava.

Structural Model of Service Quality Factors Affecting Loyalty Sustainability

2020 ◽  
Vol 11 (2) ◽  
Author(s):  
Eman Al-erqi ◽  
◽  
Mohd Lizam Mohd Diah ◽  
Najmaddin Abo Mosali ◽  
◽  
...  
Keyword(s):  
International Students ◽  
Service Quality ◽  
Goodness Of Fit ◽  
Structural Model ◽  
Quality Factors ◽  
Factors Affecting ◽  
Measurement Models ◽  
Confirmatory Factor ◽  
The University ◽  
The Impact

This study seeks to address the impact of service quality affecting international student's satisfaction towards loyalty tothe Universiti Tun Hussein Onn Malaysia(UTHM). The aim of thestudy is to develop relationship between service quality factor and loyalty to the university from the international students’ perspectives. The study adopted quantitative approach where data was collected through questionnaire survey and analysed statistically. A total of 246 responses were received and found to be valid. The model was developed and analysed using AMOS-SEM software. Confirmatory factor analysis (CFA) function of the software was to assessed the measurement models and found that all the models achieved goodness of fit. Then path analysis function was used to assessed structural model and found that service qualityfactors have a significant effect on the students’ satisfaction and thus affecting the loyaltyto the university. Hopefully the outcome form this study will benefit the university in providing services especially to the international students.

Analysis of Influence of KLPGA Tour Service Quality Factors on Willingness to Revisit

2017 ◽  
Vol 22 (1) ◽  
pp. 47-64
Author(s):  
Hyung-kuk Park ◽  
Joon-seo Andrew Choi ◽  
Sang-hyun Shin
Keyword(s):  
Service Quality ◽  
Quality Factors

KOMPARASI KINERJA KEUANGAN MELALUI PENDEKATAN ECONOMIC VALUE ADDED (EVA) PADA PERUSAHAAN TRANSPORTASI DI JAKARTA

2018 ◽  
Vol 3 ◽  
pp. 223-232
Author(s):  
Dwi Urip Wardoyo
Keyword(s):  
Financial Performance ◽  
Service Industry ◽  
Economic Value ◽  
Value Added ◽  
Added Value ◽  
Economic Value Added ◽  
Test Analysis ◽  
Transportation Service ◽  
Income Statement

This study aims to compare financial performance through profitability generated by two market participants in the witness transportation service industry in Jakarta, namely PT. BB compared to PT. ETU, this assessment is measured not limited to the profit generated but more than that by measuring financial added value through the concept of Eonomic Value Added produced by the two companies. The population in this study were all taxi transportation service companies in Jakarta. The sampling method selected two taxi companies that have the largest market share in DKI Jakarta, namely BB Taxi and ETU Taxi. The test analysis used in this study is ratio analysis through profit calculation and economic added value from the annual income statement. This study shows that there are (a) determination of the ratio of profit levels, (b) Determination of the comparison of economic value added of the two companies. Keywords :  Financial performance, Economic Value Added (EVA)

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