scholarly journals Readiness and Acceptability for Use of E-Government Services in Kuwait: A Case Study

2023 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Eiman Tamah Al Shammari N.A.
Keyword(s):  
Government Services

Engineering User Requirements for e-Government Services: A Dutch Case Study

2008 ◽  
pp. 243-254 ◽  
Author(s):  
Lex van Velsen ◽  
Thea van der Geest ◽  
Marc ter Hedde ◽  
Wijnand Derks
Keyword(s):  
User Requirements ◽  
Government Services

E-Government's Role in Shifting the Paradigm of Performance in the Public Sector

2020 ◽  
pp. 497-514
Author(s):  
Lidia Noto
Keyword(s):  
Dynamic Simulation ◽  
Public Management ◽  
Structured Interviews ◽  
The Public ◽  
Government Services ◽  
The World ◽  
Critical Issues ◽  
Government Project ◽  
Feedback Structure

The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avoid the errors of the first project. This work relies on a survey to the citizens and semi-structured interviews to managers in charge of the development of the project. System Dynamics, a particular kind of dynamic simulation, is used to provide the necessary feedback structure for identifying the determinants of the success of the portal.

Evaluation of E-government Services

2010 ◽  
pp. 400-417
Author(s):  
Shang-Ching Yeh ◽  
Pin-Yu Chu
Keyword(s):  
Service Quality ◽  
Government Service ◽  
Public Officials ◽  
Government Services ◽  
Empirical Results

Do e-government services meet citizens’ needs? This chapter examines the performance of e-government services from a citizen-centric perspective. This chapter, taking the Kaohsiung Citizen Electronic Complaint System (KCECS) in Taiwan as a case study, identifies satisfaction and service quality as evaluation indicators when assessing e-government services. The empirical results show that citizens perceive moderately positive satisfaction toward the e-complaint service, and that a citizen-centric approach for evaluating e-government service is desirable. Complaint resolving ability makes the most contribution to the overall satisfaction of e-complaint service, but remains the top priority for improvement of the KCECS. Some solutions are proposed to help public officials to meet citizens’ needs and thus better serve citizens.

Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

2010 ◽  
pp. 1100-1118
Author(s):  
Flavio Corradini
Keyword(s):  
Quality Assessment ◽  
Reference Model ◽  
Shared Services ◽  
Government Services ◽  
Government Quality ◽  
Digital Services ◽  
Quality Value ◽  
Quality Features

The quality assessment of e-government services is more and more emerging as a key issue within public administrations. Ensuring a proper quality of digital services is mandatory to satisfy citizens and firms’ needs and to accept the use of ICT in our lives. We propose a methodology for quality assessment that takes e-government quality features into account. We also define a reference model to provide a single quality value starting from a set of service parameters. To validate our approach we assess the goodness of the ‘TecUt’ shared services management system.

Legal Issues Surrounding Connected Government Services

2016 ◽  
pp. 322-344
Author(s):  
Mariam Kiran
Keyword(s):  
Cloud Computing ◽  
Emerging Technologies ◽  
Legal Issues ◽  
Legal Regulations ◽  
Cloud Infrastructure ◽  
Data Confidentiality ◽  
Government Services ◽  
Technological Advances ◽  
The Uk

Recent technological advances have led to a knowledge-driven economy, where we expect and need information accessible from anywhere. Connected Government (c-government) enables governments to communicate through technology with their citizens and other governments. The use of ICT and emerging technologies has made this relationship much more effective. Although, most research is focused towards infrastructures and flexible services provision, form, there is a need for a layer of legal regulations to be followed. Legal issues can further aid in the provision of transparency, data confidentiality and encryption techniques. This is where Cloud Computing infrastructures can play an important role. This chapter looks into the Cloud infrastructure and discusses how Clouds are being used for connected government services, while further extending the discussion by looking at the legal issues surrounding the use of Clouds, particularly focusing on the UK G-Cloud as a case study.

The Egyptian National Post Organization Past, Present and Future

2013 ◽  
pp. 422-448
Author(s):  
Sherif Kamel
Keyword(s):  
Information Technology ◽  
Organizational Transformation ◽  
Global Market ◽  
Private Partnership ◽  
Government Services ◽  
Information And Communication ◽  
Government Portal ◽  
Partnership Models ◽  
Postal Sector

Over the last 20 years, the international postal sector has changed drastically due to several forces, including globalization, changing technology, greater demands for efficient services and market liberalization. For Egypt, keeping up with the changing atmosphere in the global market meant investing in information and communication technology. The Ministry of Communication and Information Technology (ICT), as part of its efforts to transforming government performance using ICT, chose the Egyptian National Post Organization (ENPO) as a model for ICT integrated government portal. The selection was due to ENPO’s extensive network, the public’s confidence and its trust in the organization. The case of ENPO, capitalizing on public-private partnership models, proved successful when reflecting ICT deployment for organizational transformation within the context of an emerging economy. In addition to its importance in providing e-Government services to citizens, ENPO is evolving as a critical medium for effectively developing Egypt’s e-Commerce. This case study takes an in-depth look at how ICT has improved the quality and range of services offered by ENPO, while asserting the magnitude of its impact on the country’s emergence as a competitor in today’s global postal market.

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