On evaluation of customer dissatisfaction index based on sentiment analysis: a statistical approach

2013 ◽  
Vol 5 (4) ◽  
pp. 427 ◽  
Author(s):  
Sugato Chakrabarty ◽  
Sabyasachi Bhattacharya ◽  
Karishma Batra
Keyword(s):  
Sentiment Analysis ◽  
Statistical Approach ◽  
Customer Dissatisfaction

scholarly journals KELabTeam: A Statistical Approach on Figurative Language Sentiment Analysis in Twitter

2015 ◽  
Author(s):  
Hoang Long Nguyen ◽  
Trung Duc Nguyen ◽  
Dosam Hwang ◽  
Jason J. Jung
Keyword(s):  
Sentiment Analysis ◽  
Figurative Language ◽  
Statistical Approach

scholarly journals Topic Modeling and Sentiment Analysis of Online Review for Airlines

Information ◽  
2021 ◽  
Vol 12 (2) ◽  
pp. 78
Author(s):  
Hye-Jin Kwon ◽  
Hyun-Jeong Ban ◽  
Jae-Kyoon Jun ◽  
Hak-Seon Kim
Keyword(s):  
Sentiment Analysis ◽  
Frequency Analysis ◽  
Topic Modeling ◽  
Online Reviews ◽  
Main Issue ◽  
Online Review ◽  
The People ◽  
Customer Dissatisfaction

The purpose of this study is to conduct topic modeling and sentiment analysis on the posts of Skytrax (airlinequality.com), where there are many interests and participation of the people who have used or are willing to use it for airlines. The purpose of people gathering at Skytrax is to make better choices using the actual experiences of other customers who have experienced airlines. Online reviews written by customers with experience using airlines in Asia were collected. The data collected were online reviews from 27 airlines, with more than 14,000 reviews. Topic modeling and sentiment analysis were used with the collected data to figure out what kinds of important words are in the online reviews. As a result of the topic modeling, ‘seat’, ‘service’, and ‘meal’ were significant issues in the flight through frequency analysis. Additionally, the result revealed that delay was the main issue, which can affect customer dissatisfaction while ‘staff service’ can make customers satisfied through sentiment analysis as the result shows the ‘staff service’ with meal and food in the topic modeling.

Study of Sentiment of Governor's Election Opinion in 2018

2018 ◽  
pp. 231-238
Author(s):  
Agung Eddy Suryo Saputro ◽  
Khairil Anwar Notodiputro ◽  
Indahwati A
Keyword(s):  
Sentiment Analysis ◽  
Naive Bayes ◽  
Naïve Bayes ◽  
Addition Method ◽  
Sentiment Mining ◽  
Positive Sentiment ◽  
Trending Topics ◽  
Election News

In 2018, Indonesia implemented a Governor's Election which included 17 provinces. For several months before the Election, news and opinions regarding the Governor's Election were often trending topics on Twitter. This study aims to describe the results of sentiment mining and determine the best method for predicting sentiment classes. Sentiment mining is based on Lexicon. While the methods used for sentiment analysis are Naive Bayes and C5.0. The results showed that the percentage of positive sentiment in 17 provinces was greater than the negative and neutral sentiments. In addition, method C5.0 produces a better prediction than Naive Bayes.

Delivering Sustainable Water Systems Using Kalman Filter and Statistical Approach

2017 ◽  
Vol 4 (1) ◽  
pp. 41-52
Author(s):  
Dedy Loebis
Keyword(s):  
Kalman Filtering ◽  
Statistical Approach ◽  
Water Systems ◽  
Data Sets ◽  
Pressure Data ◽  
Burst Event ◽  
Sample Data ◽  
Other Information ◽  
Supply Systems ◽  
Frequency Features

This paper presents the results of work undertaken to develop and test contrasting data analysis approaches for the detection of bursts/leaks and other anomalies within wate r supply systems at district meter area (DMA)level. This was conducted for Yorkshire Water (YW) sample data sets from the Harrogate and Dales (H&D), Yorkshire, United Kingdom water supply network as part of Project NEPTUNE EP/E003192/1 ). A data analysissystem based on Kalman filtering and statistical approach has been developed. The system has been applied to the analysis of flow and pressure data. The system was proved for one dataset case and have shown the ability to detect anomalies in flow and pres sure patterns, by correlating with other information. It will be shown that the Kalman/statistical approach is a promising approach at detecting subtle changes and higher frequency features, it has the potential to identify precursor features and smaller l eaks and hence could be useful for monitoring the development of leaks, prior to a large volume burst event.

An historical analysis of species references in American English

Corpora ◽  
2019 ◽  
Vol 14 (3) ◽  
pp. 327-349
Author(s):  
Craig Frayne
Keyword(s):  
Environmental Change ◽  
Sentiment Analysis ◽  
Quantitative Methods ◽  
English Language ◽  
Language Use ◽  
American English ◽  
Historical Analysis ◽  
The Past ◽  
Corpus Studies ◽  
Google Books

This study uses the two largest available American English language corpora, Google Books and the Corpus of Historical American English (coha), to investigate relations between ecology and language. The paper introduces ecolinguistics as a promising theme for corpus research. While some previous ecolinguistic research has used corpus approaches, there is a case to be made for quantitative methods that draw on larger datasets. Building on other corpus studies that have made connections between language use and environmental change, this paper investigates whether linguistic references to other species have changed in the past two centuries and, if so, how. The methodology consists of two main parts: an examination of the frequency of common names of species followed by aspect-level sentiment analysis of concordance lines. Results point to both opportunities and challenges associated with applying corpus methods to ecolinguistc research.

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