Web-based information systems success: testing the antecedents of online customer satisfaction

Author(s):  
Moez Bellaaj
2005 ◽  
Vol 39 (3) ◽  
pp. 485-503 ◽  
Author(s):  
Edward J. Garrity ◽  
Bonnie Glassberg ◽  
Yong Jin Kim ◽  
G. Lawrence Sanders ◽  
Seung Kyoon Shin

2021 ◽  
Vol 1 (1) ◽  
pp. 17-24
Author(s):  
Adeh Ratna Komala ◽  
H O Pakaya ◽  
I Ilhamdani ◽  
N R Fauziyya

The purpose of this study is to determine customer satisfaction by looking at the variables of interaction quality, system quality, and usability. This is done so that Chocolatier Dessert, as one of the desserts and snacks retailers, can compete and grow, so a website is designed to promote the goods produced. The method used the waterfall method, which works on the essence of a system that is done sequentially or linearly. The data was collected by distributing a list of questions to 50 respondents. The data collected was then processed using the SPSS application to test its validation and reliability. It is done to measure customer satisfaction and the variables that influence it. The results show that promoting the chocolatier through the website was very effective where the interaction quality and information system variables affected customer satisfaction, while usability did not. From the results of this study, it can be seen to maintain customer satisfaction. It is necessary to pay attention to the interaction system and information systems in promoting the Chocolatier Dessert.


2018 ◽  
Vol 6 (1) ◽  
pp. 61-74
Author(s):  
Umi Salamah ◽  
Herlawati Herlawati

Abstract Rahayu Printing is a business entity that provides merchandising services such as wedding invitations, circumcision invitations, business cards, notes, letterhead, yasin and others. Based on sales that have been achieved so far, Rahayu Printing felt not satisfied with the results obtained and trying to increase sales and service through online sales system. Sales that go so far encounter obstacles in the process of marketing from consumers to consumers, the sale of goods still use a system of sales in the form of book-shaped catalogs, very tight competition, locations adjacent to other printing, and constraints from distance and time to obtain information on shopping in printing . It makes the sale less cost saving, energy and time because the system used still manually. The method used in the design of information systems sales of goods is waterfall method. From the manufacture of web-based goods sales system, is expected to solve the existing constraints, simplify, accelerate the sales system and hopefully can increase profits on the sale of goods Rahayu Bekasi Printing.   Keywords: Goods, Information, Sales, Printing, Waterfall.                                                                   Abstrak                                                                  Percetakan Rahayu merupakan sebuah badan usaha yang menyediakan jasa penjualan barang seperti undangan pernikahan, undangan khitanan, kartu nama, nota, kop surat, yasin dan lain-lain. Berdasarkan hasil penjualan yang telah dicapai selama ini, Percetakan Rahayu merasa belum puas dengan hasil yang didapat dan berupaya ingin meningkatkan penjualan serta pelayanan melalui sistem penjualan secara online. Penjualan yang berlangsung selama ini menemui kendala dalam proses pemasaran dari konsumen ke konsumen, penjualan barang masih menggunakan sistem penjualan berupa katalog berbentuk buku, persaingan yang sangat ketat, lokasi yang berdekatan dengan percetakan lainnya, serta kendala dari jarak dan waktu untuk mendapatkan informasi belanja di percetakan. Hal tersebut membuat penjualan kurang menghemat biaya, tenaga dan waktu karena sistem yang digunakan masih secara manual. Metode yang digunakan pada perancangan sistem informasi penjualan barang tersebut adalah metode waterfall. Dari pembuatan sistem penjualan barang berbasis web, diharapkan dapat memecahkan kendala yang ada, mempermudah, mempercepat sistem penjualan dan semoga dapat meningkatkan keuntungan penjualan barang pada Percetakan Rahayu Bekasi.   Kata kunci: Barang, Informasi, Penjualan, Percetakan, Waterfall.


2010 ◽  
Vol 27 (3) ◽  
pp. 207-216 ◽  
Author(s):  
Luis Iribarne ◽  
Nicolás Padilla ◽  
Javier Criado ◽  
José-Andrés Asensio ◽  
Rosa Ayala

IEEE Access ◽  
2021 ◽  
pp. 1-1
Author(s):  
Hala Najwan Sabeh ◽  
Mohd Heikal Husin ◽  
Daisy Mui Hung Kee ◽  
Ahmad Suhaimi Baharudin ◽  
Rosni Abdullah

Sign in / Sign up

Export Citation Format

Share Document