Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran

Author(s):  
Zahra Mahdavi ◽  
Arash Shahin ◽  
Faramarz Shahmohammadi
Author(s):  
Gheorghe Romanescu ◽  
Alin Mihu-Pintilie ◽  
Cristian Constantin Stoleriu ◽  
Donatella Carboni ◽  
Larisa Elena Paveluc ◽  
...  

The Siret River crosses NE Romania from the north to the south and it discharges into the Danube, near the city of Galati. During the period, 17th June - 10th July 2010, significant amounts of precipitations in the mountainous basin of Siret were recorded. The floods comprised two periods with four bimodal cycles and they were counted among the strongest on the Romanian territory. The exceptional floods occurred in the rivers of Siret, Suceava, Moldova, Bistrita, Trotus and so on. The most important compound flood wave was determined by the precipitations which fell within the period, 29th June to 1st July 2010, when significant amounts of rain were recorded, sometimes, exceeding 80 mm. The high discharges on the Bistrita River – downstream from the Bicaz Reservoir – were controlled by complex hydro technical works. The maximum discharge for the year 2010 summer floods was recorded at Dragesti hydrometric station: 2,884 m3/s (historic discharge) compared to the preceding historic discharge of the year 2008 (2,850 m3/s). The effects of floods were strongest in the counties of Suceava, Neamt, and Bacau. The floods on the main course of the Siret River were analyzed in correlation with the tributaries within the mountainous sector.


Author(s):  
Hadi Shirouyehzad ◽  
F. Hosseinzadeh Lotfi ◽  
Arash Shahin ◽  
Mir. B. Aryanezhad ◽  
Reza Dabestani

Energies ◽  
2021 ◽  
Vol 14 (18) ◽  
pp. 5668
Author(s):  
Renata Biadacz ◽  
Marek Biadacz

The aim of the study is to present the implemented “smart” solutions and the developed indicators of their measurement in the context of the city of Częstochowa (Poland), as well as a participant in the “Benchmarking—we are looking for the best smart city solutions”. In order to achieve the assumed goal, a traditional review of the literature on the subject in the field of “smart city” was carried out. Then, the methodological assumptions related to developing a model set of indicators for cities participating in the program have been presented. In addition, a comparative analysis of the obtained indicators values for cities, Częstochowa and Bydgoszcz, has been carried out in the scope of one exemplary measure. The proposed research procedure can be used to analyze and evaluate cities in the country, as well as to select alternative solutions in the context of other urban features. Due to the fact that other cities in Poland will also participate in the study, the significance of this work will have a wide impact. The research presented in the article is only a part of an intended larger initiative in which several dozen Polish cities will take part.


2020 ◽  
Vol 4 (1) ◽  
pp. 30-43
Author(s):  
Saras Ayu Faradita ◽  
Vinky Rahman

The fire incident in karaoke buildings in Indonesia which claimed many lives has occurred several times. According to the National Academy of Science US, the smoke toxins that come out of the fire disaster cause 50-80% of deaths. Refers to the data, it is necessary to check further about the building material response to fire during a fire incident. Masterpiece Signature Karaoke is a karaoke building that classified as large and magnificent in the city of Medan which has various material so that it is necessary to study the interior material as passive fire protection. The purpose is to find out how to assess the reliability of fire passive protection regard to the interior materials and recommendations or descriptions of right interior material planning using the Analytical Hierarchy Process (AHP). This method is efficacious to solve the problem of reliability in using interior materials as passive fire protection in Masterpiece Signature Family KTV Medan building with the results of an Adequate Level of reliability. Then, design recommendations were given for the use of interior materials in karaoke building to improve the reliability results to be better.The results are useful as information for other researchers and karaoke buildings regarding passive fire protection systems at the Masterpiece Signature Family KTV Medan.


2018 ◽  
Vol 12 (1) ◽  
pp. 26-36 ◽  
Author(s):  
Richard B. Apgar

As destination of choice for many short-term study abroad programs, Berlin offers students of German language, culture and history a number of sites richly layered with significance. The complexities of these sites and the competing narratives that surround them are difficult for students to grasp in a condensed period of time. Using approaches from the spatial humanities, this article offers a case study for enhancing student learning through the creation of digital maps and itineraries in a campus-based course for subsequent use during a three-week program in Berlin. In particular, the concept of deep mapping is discussed as a means of augmenting understanding of the city and its history from a narrative across time to a narrative across the physical space of the city. As itineraries, these course-based projects were replicated on site. In moving from the digital environment to the urban landscape, this article concludes by noting meanings uncovered and narratives formed as we moved through the physical space of the city.


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