Service quality assessment in liner shipping industry: an empirical study on Asian shipping case

International Journal of Shipping and Transport Logistics ◽

10.1504/ijstl.2015.067852 ◽

2015 ◽

Vol 7 (2) ◽

pp. 221 ◽

Author(s):

Sheng Teng Huang ◽

Emrah Bulut ◽

Okan Duru ◽

Choi Na Young Hwan ◽

Shigeru Yoshida

Keyword(s):

Empirical Study ◽

Service Quality ◽

Quality Assessment ◽

Liner Shipping ◽

Shipping Industry ◽

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Service Quality Assessment Model (SQAM) : an Empirical Study for Evaluating Service Quality of Fitness Clubs in China

Journal of Japan Society of Sports Industry ◽

10.5997/sposun.18.43 ◽

2008 ◽

Vol 18 (1) ◽

pp. 43-57

Author(s):

Qiang ZHOU ◽

Hideo KIKUCHI

Keyword(s):

Empirical Study ◽

Service Quality ◽

Quality Assessment ◽

Assessment Model ◽

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WORK IN PROGRESS: Do Values Matter in Health Care Service Quality Assessment? -an Empirical Study of Hospital Service Quality in the People's Republic of China

2006 International Conference on Service Systems and Service Management ◽

10.1109/icsssm.2006.320700 ◽

2006 ◽

Author(s):

Wei Fuxiang ◽

Pia Polsa ◽

Pei Shuyuan

Keyword(s):

Health Care ◽

Empirical Study ◽

Service Quality ◽

Quality Assessment ◽

Care Service ◽

Health Care Service ◽

Hospital Service ◽

People's Republic Of China ◽

Republic Of China ◽

Work In Progress

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The Impact of the Service Quality as a Mediating Variable on the Relationship between Internal Marketing Policies and Internal Customer Satisfaction: An Empirical Study at Taif University

Journal of Marketing Management (JMM) ◽

10.15640/jmm.v3n2a11 ◽

2016 ◽

Vol 4 (1) ◽

Author(s):

Dr. Abdulraheem Ali Alghamdi

Keyword(s):

Customer Satisfaction ◽

Empirical Study ◽

Service Quality ◽

Internal Marketing ◽

Internal Customer ◽

The Relationship

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An Empirical Study on the Relationships among the Service Quality of University, International Students' Satisfaction and Loyalty

Journal of Korea Service Management Society ◽

10.15706/jksms.2018.19.5.013 ◽

2018 ◽

Vol 19 (5) ◽

pp. 269-294

Author(s):

Eun Eye Choi ◽

Min Su Kim ◽

Suk Ki Hong

Keyword(s):

International Students ◽

Empirical Study ◽

Service Quality ◽

Students Satisfaction

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An Empirical Study for Business Service Quality of Airline - Focusing on In-Flight Entertainment(IFE) Service -

The e-Business Studies ◽

10.15719/geba.13.1.201203.361 ◽

2012 ◽

Vol 13 (1) ◽

pp. 361-379

Author(s):

이찬도 ◽

이민순

Keyword(s):

Empirical Study ◽

Service Quality ◽

Business Service

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An Empirical study of the relationships among e-learning service quality, satisfaction, revisit, and referral

Productivity Review ◽

10.15843/kpapr.26.2.201206.325 ◽

2012 ◽

Vol 26 (2) ◽

pp. 325-354 ◽

Author(s):

박찬황 ◽

이경국

Keyword(s):

Empirical Study ◽

Service Quality ◽

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Analysis of Public Sport Facilities Service Quality Assessment using Potential Customer Satisfaction Improvement

Korean Journal of Security Convergence Management ◽

10.24826/kscs.8.1.2 ◽

2019 ◽

Vol 8 (1) ◽

pp. 16-32

Author(s):

Kil-young Kim

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Quality Assessment ◽

Potential Customer ◽

Sport Facilities

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Service Quality Provided by Public Sector Banks to SME Customers: An Empirical Study in the Indian Context

SSRN Electronic Journal ◽

10.2139/ssrn.1412791 ◽

2009 ◽

Author(s):

G. S. Popli ◽

D. N. Rao

Keyword(s):

Public Sector ◽

Empirical Study ◽

Service Quality ◽

Public Sector Banks ◽

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Model and Empirical Study on Service Quality Affecting Customer Loyalty of Sportswear Brands

2008 4th International Conference on Wireless Communications, Networking and Mobile Computing ◽

10.1109/wicom.2008.2010 ◽

2008 ◽

Author(s):

Min Li ◽

Yu Liu ◽

Weiyuan Zhang

Keyword(s):

Empirical Study ◽

Service Quality ◽

Customer Loyalty

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Service quality assessment: a comparison of Turkish and German bank customers

Cross Cultural Management An International Journal ◽

10.1108/13527600710745769 ◽

2007 ◽

Vol 14 (2) ◽

pp. 161-168 ◽

Author(s):

Ugur Yavas ◽

Martin Benkenstein

Keyword(s):

Service Quality ◽

Quality Assessment ◽

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