Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences

2008 ◽  
Vol 16 (1) ◽  
pp. 72-97 ◽  
Author(s):  
Haksin Chan ◽  
Lisa C. Wan
Keyword(s):  
Interactive Effect ◽  
Cultural Influences ◽  
Cross Cultural ◽  
Repair Service ◽  
Theoretical Understanding ◽  
Preference Model ◽  
Consumer Responses ◽  
Service Failures ◽  
Process Failure ◽  
Resource Preference

This article highlights consumers’ preference for economic (versus social) resources in individualist (versus collectivist) cultures and demonstrates the multifaceted effects of culture on consumer responses to service failures. A cross-cultural study involving American and Chinese participants in the setting of a computer repair service confirms seven of eight hypotheses derived from the resource preference model. The results indicate that Americans (versus Chinese) are more dissatisfied with an outcome failure but less dissatisfied with a process failure. This interactive effect of culture and failure type seems to be driven by a corresponding pattern of attribution tendencies across cultures. Not only do Americans and Chinese differ in service dissatisfaction, but they also tend to express their dissatisfaction in different ways, preferring voice and private responses, respectively. Overall, the resource preference model enhances theoretical understanding of cross-cultural consumer behavior and provides culture-specific guidelines for managing the inevitable service failures.

Sourcebook in the Mathematics of Medieval Europe and North Africa

2016 ◽  
Keyword(s):  
North Africa ◽  
Cultural Influences ◽  
Mathematical Induction ◽  
Cross Cultural ◽  
General Introduction ◽  
Extensive Survey ◽  
Medieval Europe ◽  
Ceva’S Theorem ◽  
Arabic Speaking ◽  
First Time

Medieval Europe was a meeting place for the Christian, Jewish, and Islamic civilizations, and the fertile intellectual exchange of these cultures can be seen in the mathematical developments of the time. This book presents original Latin, Hebrew, and Arabic sources of medieval mathematics, and shows their cross-cultural influences. Most of the Hebrew and Arabic sources appear here in translation for the first time. Readers will discover key mathematical revelations, foundational texts, and sophisticated writings by Latin, Hebrew, and Arabic-speaking mathematicians, including Abner of Burgos's elegant arguments proving results on the conchoid—a curve previously unknown in medieval Europe; Levi ben Gershon's use of mathematical induction in combinatorial proofs; Al-Muʾtaman Ibn Hūd's extensive survey of mathematics, which included proofs of Heron's Theorem and Ceva's Theorem; and Muhyī al-Dīn al-Maghribī's interesting proof of Euclid's parallel postulate. The book includes a general introduction, section introductions, footnotes, and references.

Ceramic-ware along the Ancient Silk Trade Route—A Short Study of Cross-Cultural Influences on Product Form

2016 ◽  
Vol 4 (2) ◽  
pp. 84-97
Author(s):  
Ravi Mokashi Punekar ◽  
◽  
Shiva Ji ◽  
Keyword(s):  
Material Culture ◽  
Cultural Influences ◽  
Cross Cultural ◽  
Product Form ◽  
Ceramic Ware ◽  
Ancient Times ◽  
Silk Route ◽  
Trade Route ◽  
Multiple Domains ◽  
Trading Routes

The exchange of goods and materials by way of trading and exchanges were common in ancient times between India and China via silk route and other trading routes. The movement of people from one place to another brought exchange of not only materials but also techniques and processes and helped to establish their own manufacturing facilities and craftsmanship. This has resulted into a cross-cultural influence over the craft forms as reflected in many resemblances of material culture, annotations and apologies seen in various forms and shapes in multiple domains such as ceramic pottery, glazed pottery, metalware, ship buildings, printing, silk and other fabrics, patterns and motifs etc. Observations of ancient remains from Belitung and artifacts from Indian cities along secondary and tertiary Silk routes, show significant influence in the similarities in techniques, materials, surface treatments, kiln processes, colors, motifs , etc. This paper examines a cross-cultural resemblance of product form factor between Changsha pottery and pots to ceramic ware from eastern parts and metalware from western regions of India like Gujarat and Rajasthan. The spread of Buddhism from India to China and other eastern and south eastern countries during this period must also form a strong reason for this cultural exchange.

Cross-Cultural Assessment of Situational Experience

2019 ◽  
pp. 218-229
Author(s):  
Gwendolyn Gardiner ◽  
Erica Baranski ◽  
Janina Larissa Buehler
Keyword(s):  
Romantic Relationships ◽  
Cultural Differences ◽  
Cultural Psychology ◽  
Affective Response ◽  
Cultural Influences ◽  
Cross Cultural ◽  
Daily Lives ◽  
Situational Cues ◽  
Cultural Assessment ◽  
Situational Experience

Cross-cultural psychology can benefit from the incorporation of psychological situations and the investigation of how cultural influences are manifested in our daily lives. In this chapter, we review the current literature on cross-cultural assessments of situations under the framework of cues (objective attributes of a situation), characteristics (meaning or interpretation of cues), and classes (groups of situations based on cues or characteristics). Cultural situational cues, such as the weather or population density, vary both in frequency and in interpretation across countries. Characteristics of situations differ in the meaning individuals ascribe to cues, the affective response to situations based on culture socialization, and the amount of agency or autonomy perceived in situations. Lastly, classes of situations (e.g., education settings, the workplace, romantic relationships), provide a useful method of grouping common situations for understanding cultural differences.

scholarly journals Mask Up: Exploring Cross-Cultural Influences on Mask-Making Behavior During the COVID-19 Pandemic

2021 ◽  
pp. 0887302X2110127
Author(s):  
Kim H. Y. Hahn ◽  
Gargi Bhaduri
Keyword(s):  
Cultural Influences ◽  
Public Health Research ◽  
Cross Cultural ◽  
Unique Contribution ◽  
Cultural Groups ◽  
The Public ◽  
Cross Cultural Study ◽  
Self Construal ◽  
The World ◽  
India And China

At the beginning of the COVID-19 pandemic, people from around the world made numerous homemade masks for themselves and their community due to shortage of medical masks as well as to stop the spread of COVID-19. The purpose of the current study was to conduct cross cultural exploration of the reasons for making masks, self-construal and wellbeing associated with masks making by collecting data from residents across US, India, and China. The finding of this study presented different reasons for making masks as well as self-construal, and wellbeing in people who made masks versus those who did not. Differences were also observed among three different cultural groups. This study offers a unique contribution to the public health research engaging in craft making related activities to gain a better perspective of the state of health of a population and the understanding of cross-cultural study of craft making behavior during the pandemic.

Maternal Aggression

2021 ◽  
pp. 235-264
Author(s):  
Vibeke Ottesen
Keyword(s):  
Risk Factors ◽  
Empirical Support ◽  
Cross Cultural ◽  
Maternal Aggression ◽  
Adaptive Function ◽  
Theoretical Understanding ◽  
Psychological Mechanisms ◽  
Successful Prediction ◽  
Theoretical Reasoning ◽  
Societal Level

This chapter explores evolutionary psychological (EP) perspectives on maternal aggression, focusing on physical aggression, both lethal and nonlethal. It argues that the psychological mechanisms underpinning such aggression held an adaptive function to our foremothers. If such mechanisms formerly did hold an adaptive function, then maternal aggression should not be expected to be a random event, nor necessarily caused by pathology. Rather, the risk factors and characteristic traits of maternal aggression should follow an ancestrally adaptive and evolutionary logic. In which case, it should be a predictable phenomenon on a societal level. And as the chapter presents, the theoretical understanding of maternal aggression that EP perspectives offer has allowed for the successful prediction of risk factors and characteristic traits for such aggression. The chapter reviews these risk factors and traits, along with the theoretical reasoning the predictions are based on and the cross-cultural empirical support for their existence.

scholarly journals Organizations and national culture

Sociologija ◽  
2007 ◽  
Vol 49 (4) ◽  
pp. 347-368 ◽  
Author(s):  
Dusan Mojic
Keyword(s):  
National Culture ◽  
Organizational Theory ◽  
Large Scale ◽  
Cultural Influences ◽  
Cross Cultural ◽  
Theory And Practice ◽  
Social Scientists ◽  
Multicultural Organizations ◽  
Organizational Study ◽  
The 1960S

The paper deals with the most important contributions in studying cultural influences on organizations. The interest of social scientists in this topic began in the 1960s, based on the belief that it was necessary to overcome the dominant parochialism of US researchers in organizational theory and practice. Increasing internationalization of business activities, especially in the 1970s, imposed the need for large-scale studies and for finding practical solutions to the completely new problems encountered by multicultural organizations whose number was constantly rising. In spite of numerous and serious difficulties in every cross-cultural organizational study, several decades of development in this field have produced important theoretical and empirical contributions, enabling further advances in this scientific and practical discipline.

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