Claire Connelly Knox and Brittany “Brie” Haupt: Cultural Competency for Emergency and Crisis Management: Concepts, Theories, and Case Studies

2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Antoine B. Richards
Keyword(s):  
Crisis Management ◽  
Case Studies ◽  
Cultural Competency ◽  
Management Concepts

Towards effective crisis management

2021 ◽  
Vol 37 (9) ◽  
pp. 7-9
Keyword(s):  
Crisis Management ◽  
Case Studies ◽  
Design Methodology ◽  
Reading Time ◽  
Cutting Edge ◽  
Content Type ◽  
Damage Limitation ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Firms and entire sectors can be vulnerable to both immediate and lasting effects when a major crisis occurs. Swift response utilizing appropriate strategies can enable effective crisis management that enables not only damage limitation and recovery but scope to transform the industry’s future. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Management Tools

2021 ◽  
pp. 1842-1856
Author(s):  
Mazri Chabane
Keyword(s):  
Case Studies ◽  
Performance Indicators ◽  
Safety Performance ◽  
Management Tools ◽  
Organizational Complexity ◽  
Potential Interest ◽  
Management Concepts ◽  
Empirical Material

Management tools are traditionally depicted as rational and are therefore expected to reduce organizational complexity. However, the reflexive efforts deployed in the last 20 years has provided us with reliable insights on the need to go beyond this vision and recognize the extent to which these tools can trigger unforeseen and sometimes unwanted chains of reactions. This chapter is a participation to this reflexive effort, both at the empirical and theoretical levels. After introducing the reader to the existing literature on the topic, two case studies will be discussed. Centered on the deployment of safety performance indicators, these case studies provide additional empirical material confirming the role of complexity creator of management tools. These observations are then analyzed through the lenses of existing management concepts and models demonstrating their potential of reproducibility. In doing so, the mechanisms of complexity creation discussed in this paper are of potential interest for every organization interested in deploying new management tools.

Ethical and Privacy Implications of the use of Social Media during the Eyjafjallajokull Eruption Crisis

2014 ◽  
Vol 6 (4) ◽  
pp. 29-41 ◽  
Author(s):  
Hayley Watson ◽  
Rachel L. Finn
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Case Studies ◽  
Aviation Industry ◽  
Future Research ◽  
The Public ◽  
Ethical Implications ◽  
Ash Plume ◽  
Use Of Social Media

In a relatively new area of research for crisis management, this article presents a discussion of some of the privacy and ethical implications surrounding the use of social media in the event of a crisis. The article uses the travel chaos caused by the eruptions of the Eyjafjallajokull volcano in 2010 to contextualise the analysis. It begins by providing an overview of the use of social media in crisis management, before continuing to present two case studies of the use of social media by members of the public and the aviation industry during the crisis caused by the ash plume. The article then proceeds to examine some select ethical and privacy implications stemming from the use of social media such as privacy infringements and inequality. The article concludes by briefly summarising the findings and considering next steps for future research in this area.

Cyber-Interference in the 2016 U.S. Presidential Election: A Crisis Analysis Case Study

2020 ◽  
Author(s):  
Brian Nussbaum ◽  
Brooke Turcotte
Keyword(s):  
Crisis Management ◽  
Case Studies ◽  
Presidential Election ◽  
Crisis Response ◽  
Modern History ◽  
Intelligence Operations ◽  
The World

The cyber-interference in the 2016 U.S. Presidential election is part of a growing set of case studies in both the world of election crisis management and cybercrisis management. The 2016 electoral cybercrisis, no matter whether it is possible to determine its effect on the election’s outcome, will likely go down as one of the most effective intelligence operations in modern history. As such, the crisis response to the event—its failures, successes, limitations, and shaping factors—will be studied widely moving forward, as it takes its place among the most important cases of both electoral crisis and cybercrisis management.

Ethical and Privacy Implications of the Use of Social Media During the Eyjafjallajokull Eruption Crisis

2019 ◽  
pp. 764-777
Author(s):  
Hayley Watson ◽  
Rachel L. Finn
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Case Studies ◽  
Aviation Industry ◽  
Future Research ◽  
The Public ◽  
Ethical Implications ◽  
Ash Plume ◽  
Use Of Social Media

In a relatively new area of research for crisis management, this article presents a discussion of some of the privacy and ethical implications surrounding the use of social media in the event of a crisis. The article uses the travel chaos caused by the eruptions of the Eyjafjallajokull volcano in 2010 to contextualise the analysis. It begins by providing an overview of the use of social media in crisis management, before continuing to present two case studies of the use of social media by members of the public and the aviation industry during the crisis caused by the ash plume. The article then proceeds to examine some select ethical and privacy implications stemming from the use of social media such as privacy infringements and inequality. The article concludes by briefly summarising the findings and considering next steps for future research in this area.

Application of ICT in effective crisis management: A systematic review

2021 ◽  
Vol 19 (6) ◽  
pp. 591-606
Author(s):  
Mohammad Ali Fazeli, PhD ◽  
Azamossadat Hosseini, PhD ◽  
Farkhondeh Asadi, PhD ◽  
Hassan Haghighi, PhD
Keyword(s):  
Systematic Review ◽  
Crisis Management ◽  
Case Studies ◽  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Information And Communication ◽  
Ict Tools ◽  
Basic Services ◽  
And Control ◽  
Crisis Managers

Introduction: Effective crisis management can reduce the costs and consequences of a crisis and has a significant impact on saving human lives in critical situations. Proper use of information and communication technologies (ICTs) can improve all crisis management phases and crisis communication cycles according to the needs of stakeholders. The purpose of this review article is to identify which ICTs have been used in effective crisis management and what managerial tasks they support.Method: A systematic review was conducted based on PRISMA protocol. The investigated articles that have been published in English were all indexed in PubMed, Science Direct, IEEE, Web of Science, and Google Scholar databases from 2005 to 2019. The keywords searched were “Crisis Management,” “Emergency Management,” “Information and Communication Technology,” and their synonyms.Results: A total of 1,703 articles were retrieved, and 81 articles that met the inclusion criteria were retained. In terms of content, there were 54 case studies/review articles, 38 proposals, and seven prototypes among which 18 case studies and proposals were the same. According to surveys, 18 ICT tools and technologies have been used in effective crisis management with the purpose of supporting managerial tasks such as situation assessment, decision-making, coordination/command and control, communication with the public, and supply of basic services in order to enable crisis management and logistics.Conclusion: This study showed that proper use of ICT can help crisis managers optimize their performance that will consequently result in effective crisis management and the reduction of casualties. In the crisis management cycle, several tools and technologies have been used for various purposes, however; some crisis managers’ tasks were still not taken into consideration sufficiently, and thus, some recommendations for further research in this field were provided.

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