Ethical and Privacy Implications of the use of Social Media during the Eyjafjallajokull Eruption Crisis

In a relatively new area of research for crisis management, this article presents a discussion of some of the privacy and ethical implications surrounding the use of social media in the event of a crisis. The article uses the travel chaos caused by the eruptions of the Eyjafjallajokull volcano in 2010 to contextualise the analysis. It begins by providing an overview of the use of social media in crisis management, before continuing to present two case studies of the use of social media by members of the public and the aviation industry during the crisis caused by the ash plume. The article then proceeds to examine some select ethical and privacy implications stemming from the use of social media such as privacy infringements and inequality. The article concludes by briefly summarising the findings and considering next steps for future research in this area.

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The Use of Social Media in Disaster Situations

Managing Crises and Disasters with Emerging Technologies ◽

10.4018/978-1-4666-0167-3.ch002 ◽

2012 ◽

pp. 11-24 ◽

Cited By ~ 1

Author(s):

Guido Lang ◽

Raquel Benbunan-Fich

Keyword(s):

Social Media ◽

Media Use ◽

Virginia Tech ◽

Information Gathering ◽

Future Research ◽

Prior Work ◽

Social Media Use ◽

The Public ◽

Virginia Tech Tragedy ◽

Use Of Social Media

Recent disasters highlight the importance of social media supporting critical information gathering and dissemination efforts by members of the public. Given that disasters pose unique challenges and social media are evolving rapidly, how can one compare the effectiveness of social media in different disaster situations? Drawing from prior work on e-participation, this paper proposes a novel framework for social media use based on four key modules: selection, facilitation, deliberation, and aggregation. A comparative analysis of social media use following a man-made disaster (the 2007 Virginia Tech tragedy) and during a natural disaster (the 2009 Britain blizzard) exemplifies the value of the proposed framework. Future research can build on and leverage the present work by analyzing and incorporating additional cases on the use of social media in disaster situations.

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Social Media

International Journal of Social and Organizational Dynamics in IT ◽

10.4018/ijsodit.2016070103 ◽

2016 ◽

Vol 5 (2) ◽

pp. 31-38 ◽

Cited By ~ 5

Author(s):

Manpreet Kaur ◽

Rajesh Verma

Keyword(s):

Social Media ◽

Political Parties ◽

Low Cost ◽

Social Networking Site ◽

Internet Usage ◽

Future Research ◽

Extensive Literature ◽

The Public ◽

Advanced Analysis ◽

Use Of Social Media

Internet usage has shown drastic growth in the initial half of the year 2015 in India. The user base has increased over 354 million and with this India has become the top second country after China in terms of internet usage. Facebook is the prime social networking site which is used by 96% of urban users, followed by Google Plus (61%), Twitter (43%) and LinkedIn (24%). This extensive use of social media by the public had attracted the attention of the politicians to use it for election campaigns and has given researchers a reason to find out how politicians are engaging the public through this platform. Influence of Social media on the electorate has been proved from its successful use in the US presidential election in 2008 and by political parties in the 2014 Lok Sabha elections in India. This paper intends to explore the use of social media and its effectiveness in political elections through an extensive literature review. Social media has become an effective tool for political engagement and political participation as it is a low cost media as compared to traditional media. The low cost of this media has made it one of the main source to get information for advanced analysis and in-depth understanding of the electoral process. This paper will provide an insight to politicians, political analysts, journalists and electoral candidates regarding social media usage. The paper will also present a future research agenda to study how political parties can benefit from use of social media and change their strategies to engage workers and the voters.

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Teaching social media and public administration: Applying four approaches to an emerging issue

Teaching Public Administration ◽

10.1177/0144739419886630 ◽

2019 ◽

Vol 38 (2) ◽

pp. 168-186

Author(s):

Mark K McBeth ◽

Adam M Brewer ◽

Mackenzie N Smith

Keyword(s):

Social Media ◽

Public Administration ◽

City Council ◽

Future Research ◽

The Public ◽

Education Literature ◽

Wide Scale ◽

Approach To Teaching ◽

Use Of Social Media ◽

Insight Into

This article presents an approach to teaching how social media impacts the public-sector workplace. Social media creates new challenges for both public administration practitioners and teachers. Yet, the topic does not yet have wide-scale discussion in the public administration education literature. After a review of four approaches to public administration (managerial, legal, political, and ethical), we developed a fictional social media case that was administered in an email survey to a sample of 50 graduates of a Master of Public Administration (MPA) program (37 responded and completed the survey). The case involves a local government employee whose employer wants to terminate because of the employee’s use of social media following a city council meeting. The results of our survey provide insight into how administrators would deal with the situation presented in the case and leads to the development of a series of questions for faculty using the case in their classroom. Our teaching case should provoke serious classroom discussions. Our study reveals the importance of the teaching and discussion of social media in public administration courses along with identifying continuing areas of future research.

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Social Media

Media Influence ◽

10.4018/978-1-5225-3929-2.ch001 ◽

2018 ◽

pp. 1-8

Author(s):

Manpreet Kaur ◽

Rajesh Verma

Keyword(s):

Social Media ◽

Political Parties ◽

Low Cost ◽

Social Networking Site ◽

Internet Usage ◽

Future Research ◽

Extensive Literature ◽

The Public ◽

Future Research Agenda ◽

Use Of Social Media

Internet usage has shown drastic growth in the initial half of the year 2015 in India. The user base has increased over 354 million and with this India has become the top second country after China in terms of internet usage. Facebook is the prime social networking site which is used by 96% of urban users, followed by Google Plus (61%), Twitter (43%) and LinkedIn (24%). This extensive use of social media by the public had attracted the attention of the politicians to use it for election campaigns and has given researchers a reason to find out how politicians are engaging the public through this platform. Influence of Social media on the electorate has been proved from its successful use in the US presidential election in 2008 and by political parties in the 2014 Lok Sabha elections in India. This paper intends to explore the use of social media and its effectiveness in political elections through an extensive literature review. Social media has become an effective tool for political engagement and political participation as it is a low cost media as compared to traditional media. The low cost of this media has made it one of the main source to get information for advanced analysis and in-depth understanding of the electoral process. This paper will provide an insight to politicians, political analysts, journalists and electoral candidates regarding social media usage. The paper will also present a future research agenda to study how political parties can benefit from use of social media and change their strategies to engage workers and the voters.

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The Use of Social Media in Disaster Situations

International Journal of Information Systems for Crisis Response and Management ◽

10.4018/jiscrm.2010120402 ◽

2010 ◽

Vol 2 (1) ◽

pp. 11-23 ◽

Cited By ~ 9

Author(s):

Guido Lang ◽

Raquel Benbunan-Fich

Keyword(s):

Social Media ◽

Media Use ◽

Virginia Tech ◽

Information Gathering ◽

Future Research ◽

Prior Work ◽

Social Media Use ◽

The Public ◽

Virginia Tech Tragedy ◽

Use Of Social Media

Recent disasters highlight the importance of social media supporting critical information gathering and dissemination efforts by members of the public. Given that disasters pose unique challenges and social media are evolving rapidly, how can one compare the effectiveness of social media in different disaster situations? Drawing from prior work on e-participation, this article proposes a novel framework for social media use based on four key modules: selection, facilitation, deliberation, and aggregation. A comparative analysis of social media use following a man-made disaster (the 2007 Virginia Tech tragedy) and during a natural disaster (the 2009 Britain blizzard) exemplifies the value of the proposed framework. Future research can build on and leverage the present work by analyzing and incorporating additional cases on the use of social media in disaster situations.

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The use of social media in public relations in Poland and the United Kingdom – case studies from automotive industry

Journal of Intercultural Management ◽

10.2478/joim-2013-0026 ◽

2013 ◽

Vol 5 (4) ◽

pp. 49-64

Author(s):

Michał Chmielecki ◽

Marcin Lisowski

Keyword(s):

Social Media ◽

Public Relations ◽

Case Studies ◽

Corporate Culture ◽

The Public ◽

Automotive Market ◽

Digital Era ◽

Use Of Social Media ◽

The Uk

Abstract Current changes in technology and the role of the Internet open up new opportunities for companies both to communicate with the public and organisational functionality of its own structure. The fact that Social Media entered the business landscape, can be globally experience in the novel ways of communication, particularly between all stakeholders in organisation’s environment, but also in growing tendency in search for the new knowledge and expertise in digital environment. Organisations existing in brick-and-mortar landscape, observing ongoing and continues development of the digital technologies that ubiquitously transforming the way we perceive a role of marketing and making Public Relations more fascinating discipline in the XXI century. Becoming more exposed to the public, marketers needs to understand importance of their role in the new age of digital era but more importantly to be able to adapt to a new environment by building their digital presence with accordance to tomorrow’s reality and prevailing expectations. Every geographical region has its own unique approach in practicing public relations and building their own understanding of that concept. What is more, one also has to take into consideration the relations between corporate culture and organizational environment and it’s influence on certain managerial practices. Broadening the traditional perspective and communication by the new and growing acceptance of the dot.com era, internet is defining new rules, that continuously supported by the visionary and innovatory approach of modern organisations, not only modelling PR and marketing but companies as a whole. The aim of this article is to identify the changing trends of the new PR model that continuously evolve in the digital era and changing our way of building robust two-direction communication channel. The article presents four case studies (Poland and the UK) of social media in PR on the automotive market.

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“My World Has Expanded Even Though I'm Stuck at Home”: Experiences of Individuals With Amyotrophic Lateral Sclerosis Who Use Augmentative and Alternative Communication and Social Media

American Journal of Speech-Language Pathology ◽

10.1044/2015_ajslp-15-0010 ◽

2015 ◽

Vol 24 (4) ◽

pp. 680-695 ◽

Cited By ~ 22

Author(s):

Jessica Caron ◽

Janice Light

Keyword(s):

Social Media ◽

Amyotrophic Lateral Sclerosis ◽

Augmentative And Alternative Communication ◽

Future Research ◽

Loss Of Function ◽

Alternative Communication ◽

Communication Modes ◽

Communication Needs ◽

Use Of Social Media ◽

Lateral Sclerosis

PurposeThis study aimed to expand the current understanding of how persons with amyotrophic lateral sclerosis (pALS) use augmentative and alternative communication and social media to address their communication needs.MethodAn online focus group was used to investigate the experiences of 9 pALS who use augmentative and alternative communication and social media. Questions posed to the group related to (a) current use of social media, (b) advantages of social media, (c) barriers to independent use, (d) supports to independent use, and (e) recommendations for developers, policy makers, and other pALS.ResultsParticipants primarily reported that use of social media was a beneficial tool that provided increased communication opportunities, connections to communication partners, and networks of support. Specific results are discussed with reference to the research as well as implications for practice and recommendations for future research.ConclusionsAs individuals with ALS experience loss of function, some communication modes may no longer be viable. Providing access to different modes of communication, including social media, can allow independence, participation and better quality of life.

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Public relations in the age of data: corporate perspectives on social media analytics (SMA)

Journal of Communication Management ◽

10.1108/jcom-09-2020-0092 ◽

2021 ◽

Vol ahead-of-print (ahead-of-print) ◽

Author(s):

Kathy R. Fitzpatrick ◽

Paula L. Weissman

Keyword(s):

Social Media ◽

Public Relations ◽

Social Media Analytics ◽

Content Type ◽

The Public ◽

Management Function ◽

Use Of Social Media ◽

The Impact ◽

Corporate Brands ◽

Depth Interviews

PurposeThe aim of this study was to understand how public relations leaders view and use social media analytics (SMA) and the impact of SMA on the public relations function.Design/methodology/approachThe research involved in-depth interviews with chief communication officers (CCOs) from leading multinational corporate brands.FindingsThe findings revealed that although CCOs perceive social media analytics as strategically important to the advancement of public relations, the use of social media data is slowed by challenges associated with building SMA capacity.Theoretical and practical implications – The research extends public relations theory on public relations as a strategic management function and provides practical insights for building SMA capabilities.Originality/valueThe study is among the first to provide empirical evidence of how companies are using social media analytics to enhance public relations efforts.

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Using Social Media to Support Presentation Skill Development in Traditional Classroom Environments

Journal of Organizational and End User Computing ◽

10.4018/joeuc.2017070104 ◽

2017 ◽

Vol 29 (3) ◽

pp. 68-91 ◽

Cited By ~ 1

Author(s):

Paul M. Di Gangi ◽

Samuel H. Goh ◽

Carmen C. Lewis

Keyword(s):

Social Media ◽

Student Perceptions ◽

Skill Development ◽

Traditional Classroom ◽

Future Research ◽

Classroom Environments ◽

Learning Tool ◽

Face To Face ◽

Use Of Social Media ◽

Presentation Skill

Social media has become widely adopted in both society and business. However, the academy has been slow to leverage social media as a learning tool. The purpose of this study is twofold. First, this study explores student perceptions about the use of social media in face-to-face classroom environments. Second, this study examines how social media, as a learning tool, supports presentation skill development. Using a proprietary social media application, we conducted a sequential mixed method study using students enrolled in undergraduate introductory information systems courses that included a student presentation project. One hundred seventy-seven students responded to a survey based on a facilitator and inhibitor model of social media use and an open-ended questionnaire to understand how social media impacts presentation skill development. The implications of the results from this study are discussed along with directions for future research.

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