scholarly journals Performance Management: How the Swedish Administration of Transportation for the Disabled Succeeded. A Case Study of Transportation Service for the Disabled, the Municipality of Gothenburg

2017 ◽  
Vol 10 (1) ◽  
pp. 141-175
Author(s):  
Iwona Sobis ◽  
Offolome Guepie Victorien Okouma
Keyword(s):  
Organizational Culture ◽  
Performance Management ◽  
School Health ◽  
Public Organizations ◽  
Mutual Cooperation ◽  
State Regulations ◽  
Management By Objectives ◽  
Transportation Service ◽  
The Disabled

AbstractManagement by objectives (known also as performance management) has been perceived as a promising steering method in the public sector since the beginning of the 1990s (Smith 1993, 1995; Kravchuk and Schack 1996; Ballantine et al. 1998; Ferreira and Otley 2009Verbeeten 2008). However, working out operative goals of public organizations seem to be a challenge because major objectives formulated by politicians are oft en unclear and difficult to measure (Rombach 1991; Lundquist 1992; Gray and Jenkins 1995; Lapsley 1999). It is known that public organizations’ services like school, health care, welfare care, collective transportation, infrastructure and cultural services are usually unprofitable. The Transportation Service for the Disabled in the Municipality of Gothenburg is an exception. It fulfilled most objectives and achieved a profit of 7,890,000 SEK for 2013, while the planned one was scheduled at 5,000,000 SEK. Maybe performance management used as the steering model caused that result but the criticism targeting management by objectives suggests that this method hardly can explain such a positive result. Brorström et al. (2005) and Grönlund and Modell (2006) argue that in Sweden management by objectives is usually used in combination with other control models. The purpose of this study is to describe and explain why the Transportation Service for the Disabled succeeded in 2013 and to provide practitioners nationally and internationally with some pragmatic ideas how to improve the efficiency and effectiveness of public services. We ask three sub-questions: How were the operative goals created within the Transportation Service for the Disabled? How were the operative goals followed up? What can be learned from this case study? The research is based on the analysis of state regulations, internal policy documents, reports and interviews with key respondents. The study shows that the performance management systems (PMS) in combination with a new organizational culture based on SMART solutions, mutual cooperation among staff, with local politicians and other stakeholders resulted in the increase of efficiency and even partly effectiveness. However, these findings deserve further research if there are other public administrations that succeeded because of using PMS and friendly organizational culture.

Implementing ActiveStrategy in Miami-Dade County

2009 ◽  
pp. 719-734
Author(s):  
Howard A. Frank
Keyword(s):  
Organizational Culture ◽  
Private Sector ◽  
Performance Management ◽  
Balanced Scorecard ◽  
Return On Investment ◽  
Successful Implementation ◽  
Dade County ◽  
True Cost ◽  
Management Application

ActiveStrategy’s performance management application deploys the widely utilized Balanced Scorecard framework in a dashboard platform designed to align strategy and operational outcomes through all organizational levels. For nearly 5 years, Miami-Dade County has been deploying ActiveStrategy within the broader context of its results-oriented budgeting initiatives. While the county has a long history with output-oriented budgeting, this case study suggests that ActiveStrategy’s successful implementation requires significant time and effort as well as a change of organizational culture. Moreover, consistent with experience in the private sector, the county’s effort may have had relatively unclear expectations for implementation, and the “true cost” of rollout, including the time and labor of county employees, has not been calculated. While this does not diminish the value of implementation, it suggests that return on investment may be primarily intangible—ascertaining if county programs are consistent with the strategic aims of the citizens and elected officials.

scholarly journals The influence of organizational culture on performance: Case study of the Moroccan ATM system

2018 ◽  
Vol 200 ◽  
pp. 00022
Author(s):  
Âta Ghalem ◽  
Chafik Okar ◽  
Razane Chroqui ◽  
El Alami Semma
Keyword(s):  
Organizational Culture ◽  
Performance Management ◽  
Traffic Management ◽  
Information Use ◽  
Air Traffic Management ◽  
Performance Management System ◽  
Performance Information ◽  
System Framework ◽  
Culture Influence

According to Ferreira and Otley (2009) contextual factors and organizational culture are considered as variable factors that have a significant impact on the performance management system framework, which comprises 12 questions/issues. The intention of this work is to define how organizational culture influences the question/issue of performance information use, through the example of Air Traffic Management (ATM). In fact, based on Schein’s model we determine how two of the levels of organizational culture influence the performance information use within the Moroccan ATM system.

Enterprise Culture Management in China: Insiders' Perspective

2008 ◽  
Vol 4 (2) ◽  
pp. 291-314 ◽  
Author(s):  
Fang Lee Cooke
Keyword(s):  
Organizational Culture ◽  
Performance Management ◽  
Relationship Management ◽  
Enterprise Culture ◽  
Systematic Analysis ◽  
Societal Culture ◽  
Chinese Enterprise ◽  
Chinese Characteristics ◽  
Management Techniques

In this paper, I review the history and current practices of enterprise culture management in China from an insider's perspective. Based on a systematic analysis of case study reports on enterprise culture published in the academic and practitioners' journals, I analysed how enterprise culture was understood and implemented in organizations of different ownership forms. I also discuss the Chinese characteristics and the influence of Western management techniques in the manifestation of Chinese enterprise culture. I argue that the configuration of Chinese organizational culture is heavily influenced by societal culture, in that there is a relatively heavier focus on relationship management than on performance management, at least based on the rhetoric of the enterprise managers.

scholarly journals Strategic Interventions in Tackling Poor Performance of Service Departments: Study on Muhibbah Engineering (M) Bhd, Malaysia

2015 ◽  
Vol 7 (4(J)) ◽  
pp. 6-13
Author(s):  
Sekar Gopal
Keyword(s):  
Organizational Culture ◽  
Organizational Performance ◽  
Performance Management ◽  
Poor Performance ◽  
Financial Reports ◽  
Customer Complaints ◽  
Management Concepts ◽  
Service Departments ◽  
Financial Research

This case study describes the problems faced by Muhibbah Engineering (M) Bhd group of companies (Malaysia) due to the poor performance of it’s service departments. This case was identified as a result of declining organizational performance of the company from the starting of year 2011 to early 2013. The main issues are declining profits (losses), delay in completing projects, customer complaints, skill depletion and poor organizational culture in the group besides other associated issues. The data related to the problems &issues are collected through personal discussions with the Project Directors of the company, company’s financial reports, financial research reports related to the company and through company’s website articles. The analysis is done on the inputs based on proven management concepts and theories such as leadership styles, organizational culture, span of control, performance management, human behavior and so on. The steps taken to mitigate the problems and the solutions are identifed through the changes made in the company through strategic interventions. The outcomes of each of the major interventions are recorded in this case study for the readers to understand and experiment them in similar and or different situations as the outcomes are positive and proven to be effective.

Deskripsi Budaya Organisasi dalam Amal Usaha Muhammadiyah (Studi Kasus Universitas Muhammadiyah Gorontalo)

ARISTO ◽  
2018 ◽  
Vol 7 (1) ◽  
pp. 34
Author(s):  
Muh. Firyal Akbar ◽  
Sri Handyani Suprapto ◽  
Widya Kurniati Mohi
Keyword(s):  
Organizational Culture ◽  
Data Collection ◽  
Qualitative Method ◽  
Hard Work ◽  
Case Study Approach ◽  
Study Approach ◽  
Objective Description

This research is generally aimed at strengthening Muhammadiyah union institution in one of Muhammadiyah's business charity in Gorontalo Province, whereas specifically the purpose of this research is to know objective description about reality that happened at campus of Muhammadiyah University of Gorontalo from organizational culture that developed on campus This, taking into account the organizational culture found in Muhammadiyah in accordance with the PHIWM. This research uses qualitative method with case study approach. Data collection techniques used are observation, interview and documentation. Research time started from January to June 2017 From the results show that the employees have not implemented properly. Indicators of hard work still have not shown good results because most employees still do not understand the main duties and functions in work. Discipline indicators are also not well implemented where there are still many employees who enter the campus through the provisions of the time set as well while attending events on campus and when entering the time of prayer still not heed these things. The last indicator is the optimization in the work also has not shown the maximum results because only a few who are able to work effectively in accordance with the work agenda that they set previously.

Gene and Ilsa: A Case of Interpersonal Conflict in a Public Organization

Public Voices ◽  
2017 ◽  
Vol 2 (2) ◽  
pp. 57
Author(s):  
Charles Terry Angelo
Keyword(s):  
Organizational Behavior ◽  
Public Good ◽  
Interpersonal Conflict ◽  
Public Organizations ◽  
Public Organization ◽  
Interpersonal Dynamics

In this fictional case study, the author presents a rich tapestry of interpersonal dynamics in complex public organizations. Contrasting styles of leadership, organizational behavior, and communication are highlighted in a brief drama meant to illustrate how difficult it is sometimes to move beyond such issues to the more fundamental tasks of defining and executing one's responsibilities to serve the greater public good.

TECHNO21: Design and Implementation of a New Performance Management System

2021 ◽  
pp. 097282012199495
Author(s):  
Asfia Obaid ◽  
Saman Rahman ◽  
Asia Mehmood ◽  
Neelab Kayani
Keyword(s):  
Organizational Culture ◽  
Organizational Performance ◽  
System Design ◽  
Performance Management ◽  
Management System ◽  
Performance Management System ◽  
Performance Levels ◽  
Strategic Objectives ◽  
Design And Implementation ◽  
The Face

The case highlights the key concerns and issues an organization may face if its performance management system (PMS) does not serve its intended purpose and how it can cause demotivation and dissatisfaction among employees and result in an overall decline in organizational performance. It also illustrates how employees’ organizational culture and perception can be as important as the system design and can present challenges even if an elaborate system is planned. In the face of increasing turmoil among employees towards management and the decreasing performance of the organization, TECHNO21 decided to change its current PMS, which seemed a difficult but necessary step to achieve the desired performance levels and overall strategic objectives of the organization.

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