Effects of the Medical Tourism Service Quality on Loyalty through Tourist Satisfaction and Trust

2017 ◽  
Vol 41 (8) ◽  
pp. 71-89
Author(s):  
Inna Antonova ◽  
Sang-Wook Bae ◽  
Wii-Joo Yhang
Keyword(s):  
Service Quality ◽  
Medical Tourism ◽  
Tourist Satisfaction ◽  
Tourism Service

Medical Tourism Service Quality

2015 ◽  
pp. 149-180
Author(s):  
Bikash Ranjan Debata ◽  
S. S. Mahapatra ◽  
Bhaswati Patnaik
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Medical Tourism ◽  
Validity And Reliability ◽  
Tourism Sector ◽  
Confirmatory Factor ◽  
The World ◽  
Information And Communication ◽  
National Boundaries ◽  
Tourism Service

Medical tourism, a growing phenomenon in the world today, possesses a worthwhile potential for the economic development of any country. Globalization, development of information and communication technology (ICT) and adherence to the international quality standards potentially result in a significant increase in the movement of patients and healthcare professionals across national boundaries. The demand for medical tourism in India is experiencing a tremendous growth. However, the Indian medical tourism sector faces various challenges. Since India attempts to position itself as one of the preferred global medical tourism hub, a thorough understanding of means to attract, satisfy and retain medical tourists is extremely important. Five hundred and thirty four (534) useful responses in two different phases is collected and tested to examine the validity and reliability of the scale to ensure a quantitative and statistically proven identification of the responses. The exploratory factor analysis (EFA) is used to identify the underlying dimensions of medical tourism service quality for medical tourism in India. Next, confirmatory factor analysis (CFA) was used to confirm the factor structure of the constructs and validate EFA results.

scholarly journals KUALITAS LAYANAN WISATA MEDIS YANG MEMPENGARUHI KEPUASAN DAN LOYALITAS WISATAWAN MANCANEGARA DI BALI

2019 ◽  
pp. 348
Author(s):  
Yudha Eka Nugraha ◽  
Syamsul Alam Paturusi ◽  
Ni Made Sofia Wijaya
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Medical Tourism ◽  
Sampling Technique ◽  
Equation Model ◽  
Medical Services ◽  
Tourist Satisfaction ◽  
Medical Clinics ◽  
Main Variable

Medical Tourism is a potential sector to develop in Bali. Medical clinics offer various medical services treatment to attract tourists. The clinics must have an excellent quality of standard services to get customers satisfaction. The aim of this study is to analyze the influence of the medical services quality on tourist satisfaction and tourist loyalty in Radiance Clinic Bali. They were about 200 respondents and selected using accidental sampling technique. The analysis uses Structural Equation Model (SEM), calculated with AMOS program. The result of research examines that service quality is a main variable with significance effects on the satisfaction and loyalty of tourists’ customers in Bali. Results of the research indicated that there is direct effect between service quality to satisfaction and satisfaction to loyalty. On the other hand, indirect effect happens between service quality to loyalty. Keywords: Service Quality, Tourist Satisfaction, Tourist Loyalty

Assessing Medical Tourism Service Quality and Satisfaction: Focus on the Russian Medical Tourists in South Korea

2017 ◽  
Vol 13 (3) ◽  
pp. 659-672
Author(s):  
Yeong-Gug Kim ◽  
◽  
Jang-Hyeon Nam ◽  
Norboeva Victoria ◽  
◽  
...  
Keyword(s):  
Service Quality ◽  
South Korea ◽  
Medical Tourism ◽  
Tourism Service ◽  
Russian Medical

scholarly journals Cultural Contact and Service Quality Components Impact on Tourist Satisfaction

2020 ◽  
Vol 55 (1) ◽  
Author(s):  
Nguyen Thanh Vu ◽  
Ho Tien Dung ◽  
Nguyen Van Dat ◽  
Phan Minh Duc ◽  
Nguyen Thanh Hung ◽  
...  
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Mekong Delta ◽  
Delta Region ◽  
Cultural Contact ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Tourism Service ◽  
Relationship Of ◽  
The Relationship

The purpose of this paper aims to identify the components of service quality at specific tourist destinations and the crucial relationship between cultural contact and service quality in the Mekong Delta Region, Vietnam. The paper shows the relationship of tourists’ satisfaction, loyalty, and cultural contact after using the tourism service in the Mekong Delta Region, Vietnam based on qualitative and quantitative research. Data were obtained from 350 tourists, who responded willingly to a questionnaire-based survey. The results of the study show all factors were significant as components of service quality including tourism infrastructure, natural environment, human resources, safety and security, service, and price. All of these components and the cultural contact have an impact on tourist satisfaction and loyalty.

scholarly journals Validation of Medical Tourism Service Quality Questionnaire (MTSQQ) for Iranian Hospitals

10.19082/3905 ◽  
2017 ◽  
Vol 9 (3) ◽  
pp. 3905-3911
Author(s):  
Mohammad Qolipour ◽  
Amin Toraipour ◽  
Farzad Faraji Khiavi ◽  
Amal Saki Malehi
Keyword(s):  
Service Quality ◽  
Medical Tourism ◽  
Tourism Service

Medical Tourism Service Quality

2016 ◽  
pp. 1433-1464
Author(s):  
Bikash Ranjan Debata ◽  
S. S. Mahapatra ◽  
Bhaswati Patnaik
Keyword(s):  
Factor Analysis ◽  
Service Quality ◽  
Medical Tourism ◽  
Validity And Reliability ◽  
Tourism Sector ◽  
Confirmatory Factor ◽  
The World ◽  
Information And Communication ◽  
National Boundaries ◽  
Tourism Service

Medical tourism, a growing phenomenon in the world today, possesses a worthwhile potential for the economic development of any country. Globalization, development of information and communication technology (ICT) and adherence to the international quality standards potentially result in a significant increase in the movement of patients and healthcare professionals across national boundaries. The demand for medical tourism in India is experiencing a tremendous growth. However, the Indian medical tourism sector faces various challenges. Since India attempts to position itself as one of the preferred global medical tourism hub, a thorough understanding of means to attract, satisfy and retain medical tourists is extremely important. Five hundred and thirty four (534) useful responses in two different phases is collected and tested to examine the validity and reliability of the scale to ensure a quantitative and statistically proven identification of the responses. The exploratory factor analysis (EFA) is used to identify the underlying dimensions of medical tourism service quality for medical tourism in India. Next, confirmatory factor analysis (CFA) was used to confirm the factor structure of the constructs and validate EFA results.

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