scholarly journals The quality of information services

2015 ◽  
Author(s):  
Maria Beatriz Marques

The objective of this chapter is to analyze the concept of information value in terms of quality indicators of services and organizations in the 21st century. Based on the analysis of the evolution of the concept of inherent quality (internal, objective, or absolute) into perceived quality (external, subjective, or contingent), the authors argue that the quality of information depends very much on the concept of value, while individual judgment is analyzed in relation with use. They move from a system-oriented approach to a user-oriented approach and develop an analysis of the concept of value from a revisitation of Adam Smith's economic theory. Thus, the authors conclude that the bad or the good quality of information will be determined on the basis of its (in)ability to support useful decisions for the development of human beings and social organizations.


2021 ◽  
Vol 3 (2) ◽  
pp. 92-98
Author(s):  
Wawan Saputra B

This study aims to analyze the performance of the Department of Population and Civil Registry of Kaur Regency, Bengkulu Province in carrying out orderly administration of death certificates. This study uses an exploratory approach with qualitative methods. Informants are selected based on internal and external information who really understand the problems that occur in the field. Qualitative data analysis was written descriptively. The results of this study indicate that the performance of the Department of Population and Civil Registration in the orderly administration of death certificates in Kaur Regency, Bengkulu Province in terms of productivity, service quality, responsiveness and responsibility is still not running optimally. The actions suggested by the author to improve the performance of the Population and Civil Registration Office in the orderly administration of death certificates are adjusting population and civil registration regulations, preparing programs that focus more on death certificates, making field monitoring teams as supervisors, making services through websites or applications on the one hand which facilitates and also improves the quality of information services.


2013 ◽  
Vol 53 (5) ◽  
pp. 565-580 ◽  
Author(s):  
Valeria Minghetti ◽  
Emilio Celotto

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.


2020 ◽  
Vol 28 (1) ◽  
pp. 44
Author(s):  
Johar Arifin ◽  
Ilyas Husti ◽  
Khairunnas Jamal ◽  
Afriadi Putra

This article aims to explain maqâṣid al-Qur’ân according to M. Quraish Shihab and its application in interpreting verses related to the use of social media. The problem that will be answered in this article covers two main issues, namely how the perspective of maqâṣid al-Qur’ân according to M. Quraish Shihab and how it is applied in interpreting the verses of the use of social media. The method used is the thematic method, namely discussing verses based on themes. Fr om this study the authors concluded that according to M. Quraish Shihab there are six elements of a large group of universal goals of the al-Qur’ân, namely strengthening the faith, humans as caliphs, unifying books, law enforcement, callers to the ummah of wasathan, and mastering world civilization. The quality of information lies in the strength of the monotheistic dimension which is the highest peak of the Qur’anic maqâṣid. M. Quraish Shihab offers six diction which can be done by recipients of information in interacting on social media. Thus, it aims to usher in the knowledge and understanding of what is conveyed in carrying out human mission as caliph, enlightenment through oral and written, law enforcement, unifying mankind and the universe to the ummah of wasathan, and mastery of world civilization


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