Comparative Analysis of the Characteristics of Field Research Methodologies for Finding Issues of Service Experience - Focused on the Research Case of Banking Service Design -

2014 ◽  
Vol 14 (3) ◽  
pp. 309-316
Author(s):  
김홍배 ◽  
Ju, You-Jung
Keyword(s):  
Comparative Analysis ◽  
Field Research ◽  
Service Design ◽  
Research Methodologies ◽  
Service Experience ◽  
Banking Service

scholarly journals Lawns along the Belgrade roads: Taxonomic and phytogeographical analysis

2020 ◽  
Vol 29 (1) ◽  
pp. 35-42
Author(s):  
Ana Novaković ◽  
Nenad Stavretović ◽  
Jovana Petrović ◽  
Nadežda Stojanović
Keyword(s):  
Comparative Analysis ◽  
Field Research ◽  
Anthropogenic Influence ◽  
Lawn Care ◽  
Research Period

This study was done with the aim to comparatively analyze the taxonomic and phytogeographical spectrum of lawns along the Belgrade roads. The analysis was done using the results of a floristic research done in 2001, combined with results of the field research conducted in 2019. A comparative analysis of the obtained results has shown that a lower heterogeneity of the floral elements and plant taxa was recorded in the studied lawns in 2019, when compared to the previous research period. Such a reduction in heterogeneity is the result of more intensive measures of lawn care, and of a stronger anthropogenic influence, which has led to a homogenization of the lawn flora.

Service experience co-creation: conceptualization, implications, and future research directions

2015 ◽  
Vol 26 (2) ◽  
pp. 182-205 ◽  
Author(s):  
Elina Jaakkola ◽  
Anu Helkkula ◽  
Leena Aarikka-Stenroos
Keyword(s):  
Service Management ◽  
Field Research ◽  
Research Area ◽  
Integrative Analysis ◽  
Future Research ◽  
Management Service ◽  
Service Experience ◽  
Content Type ◽  
Research And Practice ◽  
Marketing Methods

Purpose – The collective, interactive aspects of service experience are increasingly evident in contemporary research and practice, but no integrative analysis of this phenomenon has been conducted until now. The purpose of this paper is to conceptualize service experience co-creation and examines its implications for research and practice. Design/methodology/approach – To map the multi-approach research area of service experience co-creation, the study draws on literature in the fields of service management, service-dominant logic and service logic, consumer culture theory, and service innovation and design, together with invited commentaries by prominent scholars. Findings – A conceptualization is developed for “service experience co-creation,” and multiple dimensions of the concept are identified. It is postulated that service experience co-creation has wider marketing implications, in terms of understanding experiential value creation and foundational sociality in contemporary markets, as well as in the renewal of marketing methods and measures. Research limitations/implications – The authors call for cross-field research on service experience, extending current contextual and methodological reach. Researchers are urged to study the implications of increasing social interaction for service experience co-creation, and to assist managers in coping with and leveraging the phenomenon. Practical implications – For practitioners, this analysis demonstrates the complexity of service experience co-creation and provides insights on the aspects they should monitor and facilitate. Originality/value – As the first integrative analysis and conceptualization of service experience co-creation, this paper advances current understanding on the topic, argues for its wider relevance, and paves the way for its future development.

GRAVEL BED RIVER SCOURING ANALYSIS DOWNSTREAM OF BLOCK RAMP (EXAMPLE FROM THE PONICZANKA STREAM IN PONICE VILLAGE)

2017 ◽  
Vol 167 (47) ◽  
pp. 77-87
Author(s):  
Karol Plesiński
Keyword(s):  
Comparative Analysis ◽  
Hydraulic Structure ◽  
Field Research ◽  
Field Measurements ◽  
Field Observations ◽  
Empirical Relationships ◽  
Gravel Bed ◽  
Scouring Depth ◽  
Scouring Process ◽  
Block Ramp

The work describes the scouring process downstream of boulder block ramps on Poniczanka Stream in Ponice village. The depth of the downstream scouring rate was calculated using empirical formulae due to different authors. The results of the calculations were verified basing on the field measurements. Finally only those formulae which results were most consistent with field observations and those with were the worst consistent with field observations are presented along a paper. Thus the aim of the study was to verify the existing formulae of the scouring depth calculation downstream of block ramp hydraulic structure on the basis of the results of field research. It was found that the empirical relationships for calculating the scouring depth in observed case are not satisfied enough, however they can be used for comparative analysis for designers.

SCP VS. SOP: MANAGING H&S ON A CONSTRUCTION SITE

2014 ◽  
Vol 1 (1) ◽  
Author(s):  
Arie Gottfried ◽  
Paolo Piantanida ◽  
Antonio C. Devito
Keyword(s):  
Comparative Analysis ◽  
Field Research ◽  
Integrated System ◽  
Construction Site ◽  
Construction Sites ◽  
Operational Plan ◽  
Optimum Management ◽  
The Relationship

The main objective of the paper is to suggest proposals likely to facilitate the relationship between the Client and the Contractor/Subcontractors, in order to improve the management of the construction phases with regard to Health & Safety (H&S). It is based on field research in the context of Italian construction. The paper analyzes and compares the content of two documents: The Safety and Coordination Plan (SCP) and the Safety Operational Plan (SOP), with the intent of implementing them in an integrated system managing H&S on construction sites. The comparative analysis recommends several improvements and the optimization of relationships between Client and Contractor, fostering a climate of cooperation and an optimum management of H&S within the construction site.

scholarly journals Maturity Assessment in Industry 4.0 – A Comparative Analysis of Brazilian and German Companies

2020 ◽  
Vol 4 (5) ◽  
pp. 365-375 ◽  
Author(s):  
Luciano Raizer Moura ◽  
Holger Kohl
Keyword(s):  
Comparative Analysis ◽  
Industry 4.0 ◽  
Field Research ◽  
International Markets ◽  
Learning Opportunities ◽  
Engineering Industry ◽  
German Industry ◽  
Maturity Model ◽  
Maturity Level ◽  
The Individual

The article presents a comparative analysis of maturity level in Industry 4.0, of Brazilian companies with German Industry, seeking to identify learning opportunities to increase competitiveness. It was used the maturity model in Industry 4.0 developed by VDMA (German Mechanical Engineering Industry Association), applied to German companies, serving as benchmark. The same model was applied to Brazilian companies, from the State of Espírito Santo, located in the most developed region of the country, but with lower industrial density, and which has great challenges to increase its participation in the national and international markets. A field research was carried out with 46 industries, which participated in workshops to understand the fundamentals and to evaluate the maturity level in Industry 4.0. The individual results were processed by the platform of VDMA, indicating the levels in six dimensions of the model and the general result on a scale of 0 to 5. The results of all companies were tabulated, allowing the comparison with the research carried out with German companies. The study showed that, on average, Brazilian companies have the same level of maturity of German companies in readiness for Industry 4.0, with grade 0.9 in a scale of 0 to 5. But, there are significant differences in compared dimensions. 5.6% of German companies are at the advanced level in Industry 4.0, especially the technology developers, while Brazilian companies studied are still at the most basic levels. Both Industries are skeptical about investments in Industry 4.0 and the level of evaluation on Strategy dimension is still low. The comparison of expectations and difficulties allowed identify essential points to support these companies to follow the way to Industry 4.0.

scholarly journals MODEL ARISAN MODAL USAHA DALAM MENDUKUNG KEBERLANJUTAN PENGUSAHA KECIL DI PASAR UNIT II KABUPATEN TULANG BAWANG LAMPUNG

2018 ◽  
Vol 14 (2) ◽  
pp. 171-181
Author(s):  
Amarul Amarul ◽  
Achmad Hatta
Keyword(s):  
Comparative Analysis ◽  
Small And Medium Enterprises ◽  
Business Continuity ◽  
Comparative Approach ◽  
Research Methodologies ◽  
Rate Of Development ◽  
Specific Hypothesis ◽  
Before And After ◽  
Medium Enterprises ◽  
The Relationship

This study aims to analyze the business capital arisan model for small and medium entrepreneurs and the rate of development of small and medium enterprises in Pasar Unit II Kabupaten Tulang Bawang Lampung. The approach used in this study is to use a comparative approach, Ie research methodologies that attempt to quantify the data, and usually apply certain statistical analyzes. The process of collecting data by using questionnaires as a means of collecting data. Then tested the specific hypothesis to know either the relationship or influence significance. By comparative analysis or comparison, it is obtained the result of different test of business continuity before and after follow the arisan. This shows that arisan activities are very helpful as additional capital in the sustainability of their business. Penelitian ini bertujuan untuk menganalisis penerapan model arisan modal usaha bagi pengusaha kecil menegah dan laju perkembangan usaha kecil menengah di Pasar Unit II  Kabupaten Tulang Bawang Lampung. Pendekatan yang digunakan dalam penelitian ini adalah dengan menggunakan pendekatan komparatif, yaitu metodologi riset yang berupaya untuk mengkuantifikasi data, dan biasanya menerapkan analisis statistik tertentu. Proses pengumpulan data dengan menggunakan kuesioner sebagai alat pengumpul datanya.  Kemudian dilakukan pengujian hipotesis secara spesifik untuk mengetahui baik hubungan atau pengaruh signifikansinya. Dengan analisis komparatif atau perbandingan maka diperoleh hasil analisis uji beda keberlanjutan usaha sebelum dan sesudah mengikuti arisan terdapat perbedaan yang signifikan keberlanjutan usaha sebelum dan setelah mengikuti arisan. Ini menunjukkan bahwa kegiatan arisan sangat membantu sebagai tambahan modal dalam keberlanjutan usahanya.

scholarly journals Setting the stage for service experience: design strategies for functional services

2016 ◽  
Vol 27 (5) ◽  
pp. 751-772 ◽  
Author(s):  
Ahmad Beltagui ◽  
Marina Candi ◽  
Johann C.K.H. Riedel
Keyword(s):  
User Experience ◽  
Interaction Design ◽  
Service Management ◽  
Emotional Experience ◽  
Service Design ◽  
Relationship Building ◽  
Service Firms ◽  
Design Strategies ◽  
Service Experience ◽  
Content Type

Purpose The purpose of this paper is to identify service design strategies to improve outcome-oriented services by enhancing consumers’ emotional experience, while overcoming customer variability. Design/methodology/approach An abductive, multiple-case study involves 12 service firms from diverse online and offline service sectors. Findings Overall, six service design strategies represent two overarching themes: customer empowerment can involve design for typical customers, visibility, and community building, while customer accommodation can involve design for personas, invisibility, and relationship building. Using these strategies helps set the stage for a service to offer an emotional experience. Research limitations/implications The study offers a first step toward combining investigations of service experience and user experience. Further research can strengthen these links. Practical implications The six design strategies described using examples from case research offer managerial recommendations. In particular, these strategies can help service managers address the customer-induced variability inherent in services. Originality/value Extant studies of experience staging have focused on particular sectors such as hospitality and leisure; this study contributes by investigating outcome-focused services and identifying strategies to create unique experiences that offset variability. It also represents a rare effort to combine research from service management and interaction design, shedding light on the link between service experience and user experience.

scholarly journals MERGERS AND ACQUISITIONS AS A SOURCE OF BUSINESS RESTRUCTURING

2021 ◽  
pp. 104-115
Author(s):  
Irina Onyusheva ◽  
Natasya Gulla
Keyword(s):  
Comparative Analysis ◽  
Mergers And Acquisitions ◽  
Real Life ◽  
Business Environment ◽  
Service Industries ◽  
Research Methodologies

This paper investigates the sophisticated essence of mergers and acquisitions (M&A) as a source of business restructuring in the industrial world, including manufacturing and service industries. It presents the picture of assumed purposes and conditions for such M&As and the outright benefits of M&As for businesses. The authors consider the characteristics, trends as well as success cases in the M&As field. Several research methodologies are implemented to analyze the business environment and identify the goals and the strategies to be developed for the purposes of M&As on the basis of comparative analysis of the successful real-life examples of M&As.

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