scholarly journals Assessing Cost of Quality in a Medical Device Division of a Training Hospital: A Case Study in Iran

Author(s):  
Reza Jabarbeigi ◽  
Roohollah Kalhor ◽  
Sima Rafiei ◽  
Fariba Hashemi

Background: Cost of Quality is an approach that helps organizations evaluate the extent to which their resources are used to prevent poor quality activities, assess the quality of provided services, or evaluate the number of resources that are wasted due to the internal and external failures occurring in a system. The research objective was to measure the Cost of Quality(CoQ) in a medical device division of a hospital in Qazvin, Iran. Methods: We performed a qualitative study in the medical device division in a public hospital affiliated with Qazvin University of Medical Sciences, Iran in 2020. To measure and report the (CoQ) in the division, the Prevention-Appraisal-Failure (PAF) model was used. Data were collected through document review, semi-structured interview, and group discussion, which were entered into the Excel software to calculate their distribution and frequencies using the descriptive statistics method. Results: Among different cost categories, the highest amount of expenditures belonged to internal and external failure costs. Results also revealed that several factors were responsible for the failures, including lack of knowledge of personnel about the proper use of medical devices; failure to periodically perform calibration on due dates; lack of adequate supervision; stress and work pressure among employees; and lack of managerial commitment toward the importance of preventive maintenance. Conclusion: In order to decrease the number of failures occurring in a working system, it is required to increase personnel's knowledge about the proper use of medical devices, perform calibration of devices on due dates, increase managerial commitment toward preventive and quality appraisal activities and apply systematic supervision.

2021 ◽  
Vol 37 (1) ◽  
pp. 1
Author(s):  
Nurul Hidayati ◽  
Dedy Almasdy ◽  
Abdi Setya Putra

Purpose: Health care equipment international trade could serve a new strategic revenue for Indonesia. Since its implementation in 2015, AFTA has been a very strategic issue in creating export opportunities for its member countries. One of the sectors that becomes a priority for ASEAN integration is in the field of medical devices which is regulated in the ASEAN Medical Device Directive (AMDD) policy. Indonesia itself has officially ratified AMDD policy since 2018, but Indonesia will have been facing the problem of quality, innovation and diversification of medical devices. This study examines the competitiveness opportunities for domestic medical devices in ASEAN Free Trade Area. Method: This study used a qualitative method where information was obtained from in-depth interviews and document review. The informants came from policy makers, implementing officers, and stakeholders. Results: Indonesia has harmonized 26 out of 31 standards mandated by AMDD. Conformity assessment bodies in Indonesia that have been certified by the National Accreditation Committee have received international recognition. Indonesia has many potential exporting innovative medical devices to ASEAN countries. Fulfillment of medical devices is carried out through compulsory licensing and parallel import mechanism.


Author(s):  
Ali Ghandour

The purpose of this case study is to analyze the cost of quality (COQ) in the supply chain process at Arctic North Inc., one of the winter jackets manufacturers in Montreal, Canada. In addition to the case study, some proposed solutions and recommendations will be chosen based on the studied performance of the company. Over the past decades, quality is becoming more and more a key factor in customers' expectations. Organizations and businesses around the world are very interested in applying methodologies and techniques to reach higher quality levels since this will distinguish them from other competitors in the market. Furthermore, measuring the COQ in an organization is very important in order to be able to identify the problem of poor quality, quantify it, and analyze its causes to be able to solve it.


2021 ◽  
Vol 3 (12) ◽  
pp. 09-15
Author(s):  
Yikunoamlak Mesfin

Value is a worth given to something either for its consequential utility for the valuers or a worth given for its own sake. While the former way of evaluation is called extrinsic value, the latter is called intrinsic value. Any kind of approach we adapt to anything emerges from a kind of value we allocate to the thing in question, i.e., kind of value people attribute to the natural environment in general and to non-human, in particular, determine people's treatment, evaluation, action and attitude toward the being in focus. Supposing that the ever-increasing environmental crisis is anthropogenic, this paper is trying to examine the kind of value allocated to the environment and non-human beings in East Gojjam. A qualitative approach and case study design were employed to achieve the objective. Both Primary and secondary dated dates were collected. To collect data, focus group discussion, semi-structured interview, key informant interview, and document review were employed as data collecting instruments. Hence, the participants: officials and exports from the office of wildlife protection, office of natural resource management as well as the office of forest enterprise, local people and religious leaders were purposively selected, and the sample size was determined by data saturation. Finally, the collected data was analyzed thematically. The research found out that the kind of value ascribed to environments is extrinsic. Treating animals and plants as the mere means for the manifold end of human being paves the way for human beings to have untrammeled intervention in the environment.


2019 ◽  
Vol 5 (2) ◽  
pp. 197-202
Author(s):  
Malak Aoun ◽  
Hassan Alaaraj

Purpose: Hospitals integrate different quality improvement models such as lean and cost of quality to identify the wastes resulted from the cost of poor quality and spot the opportunities for improving the cost of good quality. This study reviews the literature related to these two models and highlights its implementation in the healthcare sector. Design: the study is based on a systematic-review of previous literature and summarizes the best modules and practices of cost of quality in healthcare sector. Findings: One of the main research implications is that accounting and quality assurance teams have to cooperate and share information to reduce undesirable costs and improve the hospital’s financials. However, future studies are encouraged to expand the research empirically to discover hidden costs of quality and implement different improvement quality models to enrich the literature. Originality: It is a complicated task to balance between reducing the cost and providing a high quality service. This study is targeted for quality, finance and accounting managers and it highlights the main issues for measuring the cost of quality in hospitals.


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