scholarly journals EFFECT OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS IN THE PUBLIC SECTORS: A CASE STUDY ON EMPLOYEES OF LOCAL WATER COMPANY “TIRTA MAHAKAM” KUTAI KARTANEGARA INDONESIA

2020 ◽  
Vol 102 (6) ◽  
pp. 125-135
Author(s):  
Iskandar ◽  
Mawardi
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behaviors ◽  
Citizenship Behaviors ◽  
The Public ◽  
Water Company ◽  
Public Sectors ◽  
Local Water

scholarly journals The Effect of Job Satisfaction and Organizational Commitment Towards Organizational Citizenship Behavior (OCB): A Case Study on Employee of Local Water Company “Tirta Mahakam” Kutai Kartanegara Indonesia

2019 ◽  
Vol 8 (3) ◽  
pp. 236
Author(s):  
Iskandar Iskandar ◽  
Dedi Januar Hutagalung ◽  
Raudatul Adawiyah
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Human Resources ◽  
Organizational Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Citizenship Behavior ◽  
Water Company ◽  
Local Water

The purpose of this study was to examine the influence of job satisfaction and organizational commitment towards organizational citizenship behavior. The study was a case study on employees of local water company “Tirta Mahakam” located in Kutai Kartanegara Regency. Quality of service will always be a significant factor for organizations that focus on customer satisfaction. It is done to improve business activity and organizational performance. To have excellent quality services depends on the human resources of the organization. The organization needs human resources that are performing well. Human resources/employees who show strong OCB are believed to be able to perform better. That is why organizations need to create employees with strong OCB. This study was a causal associative study using a quantitative approach. Data were collected using a closed questionnaire with a total sample of 83 respondents, and the selection of respondents chosen using simple random sampling. The results showed that job satisfaction and organizational commitment simultaneously affected organizational citizenship. Job satisfaction partially influenced organizational citizenship behavior. Organizational commitment partly influenced organizational citizenship behavior. Job satisfaction was proven to have the most significant influence.

Job Satisfaction of Nurses and Its Moderating Effects on the Relationship Between Organizational Commitment and Organizational Citizenship Behaviors

2015 ◽  
Vol 29 (3) ◽  
pp. 226-244 ◽  
Author(s):  
Chia-Tzu Lin ◽  
Ching-Sheng Chang
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behaviors ◽  
Citizenship Behaviors ◽  
Cross Sectional Survey ◽  
Large Hospital ◽  
Cross Sectional ◽  
Survey Results ◽  
The Relationship

Because nurses deliver care to patients on behalf of hospitals, hospitals should enhance the spontaneous organizational citizenship behaviors of front-line nurses to increase patient satisfaction and, hence, to increase the competitiveness of the hospital. However, a major gap in the literature is the lack of evidence-based studies of the correlations among job satisfaction, organizational commitment, and organizational citizenship behaviors in nursing personnel. Therefore, this study performed a cross-sectional survey of nurses in 1 large hospital in Taiwan; out of 400 questionnaires distributed, 386 valid questionnaires were collected, which was a valid response rate of 96.50%. The survey results revealed that organizational commitment has a significant positive effect on organizational citizenship behaviors (γ11 = 0.57, p < .01) and that job satisfaction has a significant positive moderating effect on the relationship between organizational commitment and organizational citizenship behaviors (Δχ2 = 26.397, p < .01). Therefore, hospitals can improve the job satisfaction of their nursing staff by improving perceived working satisfaction, interpersonal satisfaction, and remunerative satisfaction, which would then improve organizational commitment and organizational citizenship behaviors.

scholarly journals Effect Of Organization Commitment Mediation To Organizational Citizenship Behaviors With Interpersonal Communication And Work Satisfaction As Antesedent Variable

2018 ◽  
Vol 6 (1) ◽  
pp. 8-22
Author(s):  
Ramdani Bayu Putra
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Interpersonal Communication ◽  
Organizational Citizenship ◽  
Sampling Technique ◽  
Organizational Citizenship Behaviors ◽  
Structural Equations ◽  
Citizenship Behaviors ◽  
Structural Equations Modeling ◽  
Antecedent Variable

The purpose of this research is to know and analyze the effect of mediation of organizational commitment to organizational citizenship behaviors (OCB) with interpersonal communication and job satisfaction as antecedent variable. Population and sample of this research is all employees of Regional Disaster Management Agency of West Sumatera Province which amounted to 52 people. The sampling technique used the census method.The results of Structural Equations Modeling (SEM) testing with SmartPLS 2.0 M3 show significant positive influences of interpersonal communication, job satisfaction and organizational commitment to organizational citizenship behaviors (OCB). Furthermore, the results of the analysis also concluded that there is a significant positive effect of interpersonal communication and job satisfaction on organizational commitment. As for the indirect influence of the results of this study, proving that organizational commitment is able to strengthen or enhance the influence of interpesonal communication and job satisfaction on organizational citizenship behaviors.Keywords   : Interpersonal Communication, Job Satisfaction Organizational Commitment, and Organizational citizenship behaviorsAbstrakTujuan penelitian ini adalah untuk mengetahui dan menganalisis efek mediasi komitmen organisasi terhadap organizational citizenship behaviors (OCB) dengan komunikasi interpersonal dan kepuasan kerja sebagai variabel anteseden. Populasi dan sampel penelitian ini adalah seluruh Pegawai Badan Penanggulangan Bencana Daerah Provinsi Sumatera Barat yang berjumlah sebanyak 52 orang. Teknik pengambilan sampel menggunakan metode sensus.Hasil pengujian Structural Equations Modeling (SEM) dengan SmartPLS 2.0 M3, memperlihatkan terdapat pengaruh positif yang signifikan komunikasi interpersonal, kepuasan kerja dan komitmen organisasi terhadap organizational citizenship behaviors (OCB). Selanjutnya hasil analisis juga menyimpulkan terdapat pengaruh positif yang signifikan komunikasi interpersonal dan kepuasan kerja terhadap komitmen organisasi. Sedangkan untuk pengaruh tidak langsung hasil penelitian ini, membuktikan bahwa komitmen organisasi mampu memperkuat atau meningkatkan pengaruh komunikasi interpesonal dan kepuasan kerja terhadap organizational citizenship behaviors.Kata Kunci     :  Komunikasi interpersonal, Kepuasan kerja Komitmen organisasi, dan Organizational citizenship behaviors

A multidimensional analysis of ethical climate, job satisfaction, organizational commitment, and organizational citizenship behaviors

2012 ◽  
Vol 19 (4) ◽  
pp. 513-529 ◽  
Author(s):  
Chun-Chen Huang ◽  
Ching-Sing You ◽  
Ming-Tien Tsai
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Ethical Climate ◽  
Organizational Citizenship Behaviors ◽  
Multidimensional Analysis ◽  
Citizenship Behavior ◽  
Citizenship Behaviors ◽  
Continuance Commitment

The high turnover of nurses has become a global problem. Several studies have proposed that nurses’ perceptions of the ethical climate of their organization are related to higher job satisfaction and organizational commitment and thus lead to higher organizational citizenship behaviors. This study uses hierarchical regression to understand which types of ethical climate, facets of job satisfaction, and the three components of organizational commitment influence different dimensions of organizational citizenship behaviors. Questionnaires were distributed to 450 nurses, and 352 usable questionnaires were returned. The findings of the article suggest that hospitals can increase organizational citizenship behaviors by influencing an organization’s ethical climate, job satisfaction, and organizational commitment. Hospital administrators can foster within organizations, the climate types of caring, law and code and rules climate, satisfaction with coworkers, and affective commitment and normative commitment that increase organizational citizenship behavior, while preventing organizations from developing the type of instrumental climate and continuance commitment that decreases it.

scholarly journals The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors

2019 ◽  
Vol 11 (22) ◽  
pp. 6395 ◽  
Author(s):  
Dorota Grego-Planer
Keyword(s):  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behaviors ◽  
Citizenship Behaviors ◽  
Public And Private ◽  
The Public ◽  
Private Organizations ◽  
Significant Research ◽  
Private And Public ◽  
Interpersonal Dimension

Organizational Citizenship Behaviors (OCBs) are activities which are voluntary, go beyond the formal obligations of employees, and significantly affect the efficiency of the entire organization. The literature has devoted a lot of attention to them since the beginning of the 1980s. Not only has the nature of OCBs been studied, but so too have their dimensions and antecedents. However, there is a fairly significant research gap in the area of employee manifestations of citizenship behaviors according to type of organization (private and public sectors). This article addresses the issue of organizational commitment as one of the antecedents of OCBs. The research objective is to identify and assess the level of correlation between individual dimensions of organizational commitment and Organizational Citizenship Behaviors in public and private organizations in Poland. A quantitative study conducted on a sample of 323 employees allowed the hypotheses to be verified. In general, there are similar frequencies of Organizational Citizenship Behaviors in the public and private sectors. In public institutions, however, OCBs in the interpersonal dimension are more frequent, while in private institutions they occur more commonly in the organizational dimension. Most positively correlated with OCBs is the affective dimension of organizational commitment.

scholarly journals Workplace Spirituality, Job Satisfaction and Organizational Citizenship Behaviors: A Theoretical Model

2016 ◽  
Vol 11 (8) ◽  
pp. 256 ◽  
Author(s):  
Shibani Belwalkar ◽  
Veena Vohra
Keyword(s):  
Job Satisfaction ◽  
Organizational Citizenship ◽  
Workplace Spirituality ◽  
Organizational Citizenship Behaviors ◽  
Citizenship Behaviors ◽  
Managerial Effectiveness ◽  
Inner Life ◽  
Management Leadership ◽  
The Relationship

<p class="Abstract">Workplace spirituality has steadily been gaining attention in the last couple of years. Many researchers have investigated the role of “workplace spirituality” with the aim of generating research data that would firmly entrench this construct as vital in the workplace. This article proposes the relationships between workplace spirituality, job satisfaction and organizational citizenship behaviors. It examines the relationship between three workplace spirituality components–meaning and purpose in work, recognition of an inner life or spirit and interconnectedness with the various forms in which organizational citizenship behaviours manifest, mediated by the job satisfaction experienced by the employees. This study can provide significant inputs to promote managerial effectiveness, change management, leadership, holistic performance and growth of organizations, through environments which promote workplace spirituality.</p>

scholarly journals Pengaruh Kepuasan Kerja Terhadap Organizational Citizenship Behavior (OCB) Dengan Komitmen Organisasional Sebagai Variabel Intervening (Studi pada PNS Rumah Sakit Umum Daerah Kabupaten Lombok Utara

2016 ◽  
Vol 5 (3) ◽  
Author(s):  
Gatya Wija Phala
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Data Collection ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Public Hospital ◽  
Civil Servant ◽  
Citizenship Behavior ◽  
Data Path

This study aims to the find out significant effect of: (1) Job Satisfaction on OCB. (2) Job Satisfaction on Organizational Commitment. (3) Organizational Commitment on OCB. (4) Job Satisfaction on OCB through Organizational Commitment as an intervening Variable. This is as case study conducted on Civil Servant of Regional Public Hospital of North Lombok Regency. The research design in a causal associative research. The population in this study were 66 Civil Servant. While data collection techniques are documentation, interview, and  questionnaires to get answer as well as characteristics of respondents. This research then applies census method. In this research, to analyze the data, path analysis was used. The results shows that : (1) Job Satisfaction does not have significant effect on OCB. (2) Job Satisfaction has significant effect on the Organizational Commitment. (3) Organizational Commitment has significant effect on OCB. (4) Job Satisfaction has significant effect on OCB through Organizational Commitment of Civil Servant Working at Regional Public Hospital of North Lombok Regency. Keywords: Organizational Citizenship Behavior, Organizational Commitment, and Job Satisfaction.

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