Experience Of Control And Student Satisfaction With Higher Education Services

This study aims to contribute to the understanding of increasing interest in repurchasing the University of Semarang Higher Education services. The variables tested to increase the Repurchase Interest directly are Switching Cost and Perceived Quality. The indirect variable to increase repurchase interest is student satisfaction through Perceived Quality and Service Recovery. The population is all students using USM Higher Education services as many as 25,302 active students, while a sample of 100 respondents using purposive sampling technique. The analytical tool used is Structural Equation Medelling (SEM) with Partial Least Square (PLS) program applications, namely smartPLS.3.0. The results of hypothesis testing indicate that Hypothesis 1 is rejected, while the other hypotheses are supported. Switching Cost has no significant effect on Repurchase Interest. Perceived Quality and Service Recovery is not directly influential on Repurchase Interest, mediated by Student Satisfaction. Student Satisfaction and Service Recovery have a direct effect on Repurchase Interest.

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APLIKASI IMPORTANCE PERFORMANCE ANALYSIS DALAM MENILAI KUALITAS PELAYANAN JASA PENDIDIKAN DI PROPINSI JAWA BARAT

AdBispreneur ◽

10.24198/adbispreneur.v4i2.22553 ◽

2020 ◽

Vol 4 (2) ◽

pp. 157

Author(s):

Deni Hamdani ◽

Saepudin ◽

Ruddy Rudolf ◽

Margo Purnomo

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Private University ◽

Natural Sciences ◽

Education Services ◽

Education Service ◽

Study Population ◽

High Level ◽

Descriptive Method ◽

Cartesian Diagram

ABSTRACTThe research objective is to determine the results of the assessment by the Natural Sciences method for the determinant variables of satisfaction of higher education services including: tangible, reliability, responsiveness, assurance, and empathy, in the Purwakarta and Subang regions, and to map the scores of the assessment results using the Natural Sciences into a Cartesian diagram so that management can take corrective action against management of service quality that has been running so far. The research hypothesis is assumed that the determinant variables of higher education service satisfaction will significantly influence student satisfaction. A descriptive Method (survey) used in this study. The study population was private university students in academy in the area of commissariat IV B APTISI West Java, in the cities of Subang and Purwakarta. The sample uses proportional to the Slovin formula. The results of the study are: 1. Tangible, Reliability, Responsive, and Emphaty variables are in quadrant A, which shows that the performance of these variables is lower than the desire of PTS students in Subang and Purwakarta cities, and 2. Assurance variable is in quadrant D , which shows that performance is at a high level but students' desires are only low. Tujuan penelitian untuk mengetahui hasil penilaian dengan metode IPA terhadap variabel-variabel penentu dari kepuasan pelayanan jasa pendidikan tinggi meliputi : tangible, reliability, responsiveness, assurance, dan empathy, di wilayah Purwakarta dan Subang, serta memetakan skor hasil penilaian menggunakan IPA ke dalam diagram kartesius sehingga pihak manajemen dapat mengambil tindakan korektif terhadap manajemen kualitas pelayanan yang selama ini telah berjalan. Hipotesis penelitian adalah diduga variabel-variabel penentu kepuasan pelayanan jasa perguruan tinggi akan berpengaruh secara signifikan terhadap kepuasan mahasiswa. Metode deskriptif (survey) digunakan pada penelitian ini. Populasi penelitian adalah mahasiswa PTS pada Sekolah Tinggi yang berada di wilayah komisariat IV B APTISI Jawa Barat, di kota Subang dan Purwakarta. Sampel menggunakan Proporsional dengan Rumus Slovin. Hasil penelitian adalah : 1. Variabel Tangible, Reliability, Responsive, dan Emphaty berada pada kuadran A, yang menunjukkan bahwa kinerja dari variable-variabel tersebut lebih rendah dari keinginan mahasiswa PTS di kota Subang dan Purwakarta, dan 2. Variabel Assurance berada pada kuadran D, yang menunjukkan bahwa kinerja berada pada tingkat tinggi namun keinginan mahasiswa hanya rendah saja.

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Factors Affecting Student Satisfaction with Higher Education Service Quality in Vietnam

European Journal of Educational Research ◽

10.12973/eu-jer.11.1.339 ◽

2022 ◽

Vol 11 (1) ◽

pp. 339-351

Author(s):

Nguyen Chi

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Educational Administration ◽

Linear Regression Analysis ◽

Teaching Staff ◽

Factors Affecting ◽

Education Services ◽

Quality Of Higher Education ◽

National University

<p style="text-align: justify;">Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of higher education services in Vietnam. Research data was collected from survey results by questionnaires from 396 students of An Giang University, Vietnam National University Ho Chi Minh City, Vietnam. SPSS 20, AMOS 24 software is used for analysis and evaluation of scales through Cronbach's Alpha reliability coefficient; exploratory factor analysis EFA; CFA confirmatory factor; SEM linear regression analysis to test the hypotheses. The results of the SEM model study show that there are six factors affecting student satisfaction with the quality of higher education services in Vietnam, including teaching staff; facilities and teaching facilities; ability to serve; educational activities; student support activities; education programs. From the research results, discussions on educational administration are proposed to improve student satisfaction with the quality of higher education services in Vietnam.</p>

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SATISFACTION AND LOYALTY IMPROVEMENT MODEL ON THE QUALITY OF HIGHER EDUCATION SERVICES

Jurnal Dinamika Manajemen ◽

10.15294/jdm.v6i1.4293 ◽

2015 ◽

Vol 6 (1) ◽

Author(s):

Musra Munizu ◽

Nurdjanah Hamid

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Structural Equation ◽

Sampling Method ◽

Simple Random Sampling ◽

Education Services ◽

Quality Of Higher Education ◽

Student Loyalty ◽

Big Four

<p>This study analyzes the influences of students’ perceptions about the quality of higher education services to satisfaction; high quality of education services to the loyalty; and student satisfaction to the loyalty on private universities (PTS) in Makassar. The population used in this study was all students of economics faculty that have been studied over four semesters at big four PTS in Makassar. The sampling method used in this study was simple random sampling. The number of samples is 114 people. Both Descriptive Statistics and Structural Equation Modelling (SEM) were used as method of analysis. The data processed by using IBM SPSS and AMOS 20. The result shows that the quality of higher education services significantly influence student satisfaction, the quality of higher education services significantly influence student loyalty, and student satisfaction significantly influences student loyalty. Loyalty is more determined by student satisfaction rather than the quality of higher education services.</p>

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Examining student satisfaction with higher education services

International Journal of Public Sector Management ◽

10.1108/09513551011022474 ◽

2010 ◽

Vol 23 (2) ◽

pp. 105-123 ◽

Cited By ~ 134

Author(s):

Thorsten Gruber ◽

Stefan Fuß ◽

Roediger Voss ◽

Michaela Gläser‐Zikuda

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Education Services

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PENERAPAN iLEARNING SURVEY (iSur) DALAM MENINGKATKAN KUALITAS SISTEM INFORMASI SELAMA PROSES PEMBELAJARAN DI PERGURUAN TINGGI RAHARJA

CCIT Journal ◽

10.33050/ccit.v7i3.258 ◽

2014 ◽

Vol 7 (3) ◽

pp. 335-354

Author(s):

Untung Rahardja ◽

Muhamad Yusup ◽

Ana Nurmaliana

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Teaching And Learning ◽

Online Survey ◽

The Other ◽

Learning Activities ◽

Faculty Performance ◽

Satisfaction Measurement ◽

Valid Information

The accuracy and reliability is the quality of the information. The more accurate and reliable, the more information it’s good quality. Similarly, a survey, the better the survey, the more accurate the information provided. Implementation of student satisfaction measurement to the process of teaching and learning activities on the quality of the implementation of important lectures in order to get feedback on the assessed variables and for future repair. Likewise in Higher Education Prog has undertaken the process of measuring student satisfaction through a distributed questioner finally disemester each class lecture. However, the deployment process questioner is identified there are 7 (seven) problems. However, the problem can be resolved by the 3 (three) ways of solving problems one of which is a system of iLearning Survey (Isur), that is by providing an online survey to students that can be accessed anywhere and anytime. In the implementation shown a prototype of Isur itself. It can be concluded that the contribution Isur system can maximize the decision taken by the Higher Education Prog. By using this Isur system with questions and evaluation forms are submitted and given to the students and the other colleges. To assess the extent to which the campus has grown and how faculty performance in teaching students class, and can be used as a media Isur valid information for an assessment of activities throughout college.

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Internationalization strategy of British Higher Education Institutions and student satisfaction

10.24052/ijhem/v04n02/art01 ◽

2018 ◽

Vol 04 (02) ◽

Author(s):

CHRISTOU PAULA ◽

◽

EVANGELIA FRAGOULI ◽

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Higher Education Institutions ◽

Internationalization Strategy

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AN INDUCTIVELY DERIVED RESEARCH FRAMEWORK FOR STUDENT SATISFACTION IN ODL: THE HIGHER EDUCATION ENVIRONMENT

Progressio South African Journal for Open and Distance Learning Practice ◽

10.25159/0256-8853/988 ◽

2016 ◽

Vol 38 (1) ◽

pp. 33-57

Author(s):

Marry Mdakane ◽

Christo J. Els ◽

A. Seugnet Blignaut

Keyword(s):

Higher Education ◽

Student Satisfaction ◽

Qualitative Data ◽

Tertiary Education ◽

Specific Aspect ◽

Written Narratives ◽

Research Framework ◽

Main Research ◽

Language Groups ◽

Education Environment

Student satisfaction, as a key psychological-affective outcome of tertiary education, is a direct measure of the success of Open Distance Learning (ODL). It is therefore vital for ODL Higher Education Institutions to assess and improve student satisfaction constantly. Existing theories on student satisfaction are mostly derived from deductive research, i.e. from research that considers the existing body of knowledge, followed by an investigation of a specific aspect or component, in order to reach a specific conclusion. We, however, maintain the inductive stance that a research framework for student satisfaction in ODL should be derived from students themselves. Accordingly, we purposively collected qualitative data from N=34 South African postgraduate ODL students, representative of various cultural language groups, with regard to student satisfaction. Supported by Atlas.ti, we composed an integrated dataset comprised of students’ responses to two focus-group interviews, as well as students’ written narratives in response to qualitative questions. Through meticulous qualitative data-analysis, we detected data categories, sub-categories, patterns and regularities in the integrated dataset. Theories and findings from the existing corpus of knowledge pertaining to student satisfaction in ODL illuminated our qualitative findings. This paper reports on the knowledge we gained from our participants pertaining to their student satisfaction with the Higher Education (HE) environment, the first of three main research components of an inductively derived research framework for student satisfaction in ODL.

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