Factors Affecting Student Satisfaction with Higher Education Service Quality in Vietnam

<p style="text-align: justify;">Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of higher education services in Vietnam. Research data was collected from survey results by questionnaires from 396 students of An Giang University, Vietnam National University Ho Chi Minh City, Vietnam. SPSS 20, AMOS 24 software is used for analysis and evaluation of scales through Cronbach's Alpha reliability coefficient; exploratory factor analysis EFA; CFA confirmatory factor; SEM linear regression analysis to test the hypotheses. The results of the SEM model study show that there are six factors affecting student satisfaction with the quality of higher education services in Vietnam, including teaching staff; facilities and teaching facilities; ability to serve; educational activities; student support activities; education programs. From the research results, discussions on educational administration are proposed to improve student satisfaction with the quality of higher education services in Vietnam.</p>

PREFACE

This year the event of the Joint Geospatial Asia-Europe 2021 and GeoAdvances 2021 was held virtually from Casablanca, Morocco from 5 to 6th October. Sixty-two papers were received and 46 papers were accepted for the ISPRS International Archives. These papers could be categorized into three sub-disciplines – GIS, Geomatics, and Geo-computation (machine learning and applications). All accepted papers as revealed in this proceedings and presented at the conference. Several renowned researchers presented their works as keynotes, they are Prof Dr Peter van Oosterom (from TU Delft, the Netherlands), Prof Dr Volker Coors (from HfT Stuttgart, Germany), Dr Filip Biljecli (from National University of Singapore), Prof Dr Hassan Rhinane (from Hassan II University Casablanca, Morocco), Prof Dr Umit Isikdag (from Mimar Sinan Fine Arts University, Turkey), Assoc Prof Dr Gurcan Buyuksalih (Istanbul, Turkey), Prof Dr Sisi Zlatanova (from University of New South Wales, Sydney, Australia), Assoc Prof Dr Lars Bodum (Aalborg University, Denmark), Prof Dr Andreas Buerkert (from University of Kassel, Germany). Presentations from Invited Speakers from various universities and research institutes from Philippines, Malaysia, Poland, Switzerland, Qatar, Indonesia, and Germany enhanced the conference academic standing.We would like to thank all reviewers for their diligent works on the feedbacks and comments on the assigned papers.Last, but not least, gratitude to all the volunteers mainly our research students for making sure all the online system runs smoothly.Enjoy!

Assessment of Flipped Learning as an Innovative Method of Teaching English: A Case Study

The article aims to assess the efficiency of flipped learning as one of the most up-to-date methods when teaching English for the EFL students in Ukraine. The significance of the study bases on the necessity to implement advanced teaching practices during the COVID-19 pandemic since online learning requires constructive changes in the traditional system of education. It is necessary to shift from the direct knowledge transfer to searching and cognition of new information by students, to change the teacher’s role to being ‘a facilitator’ and organizer of various academic activities. The article outlines the main characteristics of flipped learning, including flexibility, individualization, differentiation, and opportunities for students to learn at any place or time. The contribution of this research is to estimate new experiences of University students due to flipped learning implementation. It was achieved due to analyzing responses to the survey-based questionnaire of 48 learners and 23 teachers of the Department of Foreign Philology and Translation of Vinnytsia Institute of Trade and Economics of Kyiv National University of Trade and Economics, evaluation of students’ performance, attendance, and attitude to the study. In order to verify results of the research, a descriptive statistical and analytical method was applied. The study results reveal that implementation of flipped learning made the educational process more effective and innovative as it improved students’ progress in language learning performance, increased their motivation and involvement, and made them more interested in learning English.

Satisfaction with Telepsychiatry during the COVID-19 pandemic: Patients’ and psychiatrists’ report from a University Hospital

Background: The COVID-19 pandemic has led to important changes in the approach to patients worldwide. Different agencies have proposed and implemented telemedicine-based care services in order to ensure access to health care for all people. Aim: The aim of this study was to determine the satisfaction of patients using the Telepsychiatry service offered by the Department of Psychiatry of the Hospital de Clínicas (National University of Asunción, Paraguay). Methods: A cross sectional and descriptive study has been conducted. Participants were recruited through a phone-based survey. Satisfaction with Telepsychiatry has been measured with an adapted version of a satisfaction survey in Teleneurology. As a complement, psychiatrists from the Hospital de Clínicas were also interviewed about their rate of satisfaction with Telepsychiatry. Results: A total of 530 patients were included, 51.3% of whom were women. The consultation satisfaction scale ranged between 2.15 and 4.30 with a mean score of 3.02 ± 0.32. Cronbach’s alpha for the scale was .897, indicating a good internal consistency. Patients’ satisfaction was higher for the perception of Telepsychiatry and lower for the doctor-patient relationship. Of the physicians, 87.5% were satisfied with the Telepsychiatry service. Conclusion: The satisfaction overall score indicates patients’ general satisfaction with the quality of care in Telepsychiatry, mainly regarding the perception of health care. and lower satisfaction with the doctor-patient relationship. Nine out of 10 psychiatrists felt satisfied with the Telepsychiatry service and considered that the degree of patient’s satisfaction was acceptable during the Telepsychiatry consultation.

Interview with Milla Cozart Riggio, Angela Marino, and Paolo Vignolo

Emily Ruth Allen interviews Milla Cozart Riggio, Angela Marino, and Paolo Vignolo on Festive Devils of the Americas (2015). Interview date: Feb 4, 2021 Milla Cozart Riggio is James J. Goodwin Professor of English Emerita at Trinity College. Angela Marino is Associate Professor in the Department of Theater, Dance, and Performance Studies at the University of California Berkeley. Paolo Vignolo is Associate Professor of History at the National University of Colombia, Bogota

Editorial

CHIEF EDITOR Ahmad Faris Ismail, IIUM, Malaysia TECHNICAL EDITOR Sany Izan Ihsan, IIUM, Malaysia EXECUTIVE EDITOR AHM Zahirul Alam, IIUM, Malaysia ASSOCIATE EDITOR Nor Farahidah Za’bah, IIUM, Malaysia LANGUAGE EDITOR Lynn Mason, Malaysia COPY EDITOR Hamzah Mohd. Salleh, IIUM, Malaysia MALAY TRANSLATOR Nurul Arfah Che Mustapha, IIUM, Malaysia EDITORIAL BOARD MEMBERS Abdullah Al-Mamun, IIUM, Malaysia Abdumalik Rakhimov, IIUM, Malaysia Ali Sophian, IIUM, Malaysia Erwin Sulaeman, IIUM, Malaysia Hanafy Omar, Saudi Arabia Hazleen Anuar, IIUM, Malaysia Konstantin Khanin, University of Toronto, Canada Ma'an Al-Khatib, IIUM, Malaysia Md Zahangir Alam, IIUM, Malaysia Meftah Hrairi, IIUM, Malaysia Mohamed B. Trabia, United States Mohammad S. Alam, Texas A&M University-Kingsville, United States Mustafizur Rahman, National University Singapore, Singapore Ossama Abdulkhalik, Michigan Technological University, United States Othman O Khalifa, IIUM, Malaysia Razi Nalim, IUPUI, Indianapolis, Indiana, United States Rosminazuin AB. Rahim, IIUM, Malaysia Sharifah Imihezri Syed Shaharuddin, IIUM, Malaysia Waqar Asrar, IIUM, Malaysia INTERNATIONAL ADVISORY COMMITTEE Anwar, United States Abdul Latif Bin Ahmad, Malaysia Farzad Ismail, USM, Pulau Pinang, Malaysia Hanafy Omar, Saudi Arabia Hany Ammar, United States Idris Mohammed Bugaje, Nigeria K.B. Ramachandran, India Kunzu Abdella, Canada Luis Le Moyne, ISAT, University of Burgundy, France M Mujtaba, United Kingdom Mohamed AI-Rubei, Ireland Mohamed B Trabia, United States Syed Kamrul Islam, United States Tibor Czigany, Budapest University of Technology and Economics, Hungary Yiu-Wing Mai, The University of Sydney, Australia. AIMS & SCOPE OF IIUM ENGINEERING JOURNAL The IIUM Engineering Journal, published biannually (January and July), is a carefully refereed international publication of International Islamic University Malaysia (IIUM). Contributions of high technical merit within the span of engineering disciplines; covering the main areas of engineering: Electrical and Computer Engineering; Mechanical and Manufacturing Engineering; Automation and Mechatronics Engineering; Material and Chemical Engineering; Environmental and Civil Engineering; Biotechnology and Bioengineering; Engineering Mathematics and Physics; and Computer Science and Information Technology are considered for publication in this journal. Contributions from other areas of Engineering and Applied Science are also welcomed. The IIUM Engineering Journal publishes contributions under Regular papers and Invited review papers. It also welcomes contributions that address solutions to the specific challenges of the developing world, and address science and technology issues from an Islamic and multidisciplinary perspective. REFEREES’ NETWORK All papers submitted to IIUM Engineering Journal will be subjected to a rigorous reviewing process through a worldwide network of specialized and competent referees. Each accepted paper should have at least two positive referees’ assessments. SUBMISSION OF A MANUSCRIPT A manuscript should be submitted online to the IIUM-Engineering Journal website at http://journals.iium.edu.my/ejournal. Further correspondence on the status of the paper could be done through the journal website. Whilst every effort is made by the publisher and editorial board to see that no inaccurate or misleading data, opinion or statement appears in this Journal, they wish to make it clear that the data and opinions appearing in the articles and advertisement herein are the responsibility of the contributor or advertiser concerned. Accordingly, the publisher and the editorial committee accept no liability whatsoever for the consequence of any such inaccurate or misleading data, opinion or statement. IIUM Engineering Journal ISSN: 1511-788X E-ISSN: 2289-7860 Published by: IIUM Press, International Islamic University Malaysia Jalan Gombak, 53100 Kuala Lumpur, Malaysia Phone (+603) 6421-5014, Fax: (+603) 6421-6298

Efficacy and safety of primary posterior capsulotomy during phaco-vitrectomy for epiretinal membrane

Purpose To evaluate the necessity and safety of primary posterior capsulotomy during phaco-vitrectomy for idiopathic epiretinal membrane (ERM). Setting Seoul National University Bundang Hospital, Seongnam, Korea. Design Retrospective consecutive cohort analysis. Methods This study enrolled 219 patients (228 eyes) who underwent combined 25-gauge phaco-vitrectomy for idiopathic ERM and cataract, divided into capsulotomy (−) group (152 eyes, 144 patients) and capsulotomy (+) group (76 eyes, 75 patients). The main outcomes were rate of posterior capsular opacity (PCO) occurrence and postoperative complications. Ophthalmic examinations were performed at baseline, 1, 3, 6, and 12 months postoperatively. Results PCO only occurred in capsulotomy (−) group (20 eyes, 13.2%), with mean onset of 10.59 months. Visually-significant PCO that needed Nd:YAG posterior capsulotomy was present in 9 eyes (45.0% of PCO eyes). The rate of cystoid macular edema (CME) was higher in capsulotomy (+) group (6.6% vs. 15.8%, p = 0.026) with longer duration (1.50 vs. 3.36 months, p = 0.019). Female sex and posterior capsulotomy were significant risk factors for CME occurrence (p < 0.05). Conclusion Primary posterior capsulotomy during phaco-vitrectomy for idiopathic ERM obviated the need for Nd:YAG posterior capsulotomy, but visually-significant PCO that needed Nd:YAG laser was not common. Considering the low rate of visually-significant PCO and high rate of postoperative CME, routine posterior capsulotomy during phaco-vitrectomy may not be necessary for preventing PCO in ERM.

Hubungan Perilaku Pola Makan Terhadap Kejadian Sindrome Dispepsia Pada Mahasiswa Keperawatan Angkatan 2018 Universitas Nasional

ABSTRACT : BEHAVIORAL RELATIONSHIP OF DIETARY TO THE INCIDENCE OF DYSPEPSIA SYNDROME IN NURSING STUDENTS FROM THE 2018 NATIONAL UNIVERSITY Introduction : Dyspepsia is a term used in a syndrome or a collection of symptoms of discomfort in the form of pain or burning in the epigastrium, early satiety, bloating in the upper gastrointestinal tract, feeling full after eating, nausea, vomiting, and belching in the upper abdomen. . This eating pattern is closely related to activity or eating habits. The diet consists of: frequency of eating, type of food and portion or amount of food.Purpose : This study aims to determine the relationship between eating pattern behavior and the incidence of dyspepsia syndrome in nursing students from the 2018 National University.Method : This study uses a descriptive correlation design with aapproach cross sectional. The time of the study was carried out on 14 - 27 December 2021. Sampling technique using themethod Accidental Sampling.Data were collected by distributing questionnaires on eating behavior and dyspepsia syndrome questionnaires to 83 respondents. The statistical test uses thetest Chi-square.Results : The results of this study found that the nursing students who had a regular diet with positive dyspepsia syndrome were 64 respondents with a percentage (77.1%). Obtained with p-value (0.574).Conclusions : There is no relationship between dietary behavior and the incidence of dyspepsia syndrome in nursing students class 2018 at the National University. Keywords: Behavior, Eating patterns, Dyspepsia syndrome. INTISARI: HIUBUNGAN PERILAKU POLA MAKAN TERHADAP KEJADIAN SINDROME DISPEPSIA PADA MAHASISWA KEPERAWATAN ANGKATAN 2018 UNIVERSITAS NASIONAL Latar Belakang : Dispepsia merupakan istilah yang digunakan dalam suatu sindrom atau kumpulan gejala rasa tidak nyaman berupa nyeri atau rasa terbakar pada epigastrium, cepat kenyang, kembung pada saluran cerna bagian atas, rasa penuh setelah makan, mual, muntah, dan sendawa pada perut bagian atas. Pola makan ini erat kaitannya dengan aktivitas atau kebiasaan makan. Pola makan terdiri dari: frekuensi makan, jenis makanan dan porsi atau jumlah makanan.Tujuan : Penelitian ini bertujuan untuk mengetahui hubungan Perilaku Pola Makan Terhadap Kejadian Sindrome Dispepsia Pada Mahasiswa Keperawatan Angkatan 2018 Universitas Nasional.Metode Penelitian : Penelitian ini menggunakan desain deskriptif korelasi dengan pendekatan cross sectional. Waktu penelitian dilaksanakan 14 - 27 Desember 2021.Teknik Sampling dengan menggunakan metode Accidental sampling.Data yang dikumpulkan dengan cara menyebarkan kuesioner perilaku pola makan dan kuesioner sindrome dispepsia kepada responden yang berjumlah 83 responden. Uji statistik menggunsksn uji Chi-square.Hasil : Hasil penelitian ini didapatkan bahwa mahasiswa keperawatan yang memiliki pola makan yang teratur dengan postif sindrome dispepsia sebanyak 64 responden dengan persentase (77,1%). Diperoleh dengan hasil p-value (0,574).Kesimpulan : Tidak terdapat hubungan anatara perilaku pola makan dan kejadian sindrome dispepsia pada mahasiswa keperawatan angkatan 2018 Universitas Nasional. Diharapkan untuk selalu menjaga perilaku pola makan yang teratur agar tidak menyebabkan kejadian sindrome dispepsia. Kata kunci : Perilaku, Pola makan, Sindrome Dispepsia.