Visitors' Perceptions of Service Quality In Taman Eden 100 Agro-Tourism

This study aims to describe the level of visitor satisfaction in Eden 100 Agrotourism based on visitor perceptions, analyze the service performance of Eden 100 Agrotourism Center to influence service quality at Eden 100 Agrotourism Park, and how to improve service quality in Eden 100 Agrotourism Area. purposive, namely in Eden 100 Agrotourism which is located in Lumbanjulu Village, Lumbanrang District, Toba Samosir Regency, North Sumatra Province. This sampling method uses purposive sampling, the sampling technique is not based on random, regional or start, but based on considerations that focus on certain goals. The data analysis method used is a descriptive method and Importance Performance Analysis. The results of the study where the calculations were carried out using the help of SPSS version 15. The results of this study were: 1) The level of suitability of visitors was 73.05%-114.15%, the average level of conformity obtained was 96.53%. The average value of conformity is 17.62% lower than the level of visitor satisfaction which should be 114.15%. In this case, it can be concluded that the level of service performance of Taman Eden Agrotourism 100 is lower than the level of interest or expectations of visitors. 2) Based on the measurement results using Importance Performance Analysis, it can be seen in the Cartesian diagram that the location of items that affect visitor satisfaction with service quality at Taman Eden Agrotourism 100 is divided into four quadrants. 3). Based on the results of the Cartesian diagram, it is known that the service quality dimension attributes that need special attention are in quadrant A (priority) in the context of agro-tourism efforts in improving service quality, including a. the ability of employees to guide visitors which is included in the reliability variable, b. employees are willing to provide fast service which is included in the responsiveness variable, c. the patience of employees in providing services that are included in the guarantee variable, d. employees do not discriminate in serving visitors which are included in the guarantee variable.

Kinerja Guru Sekolah Dasar di Masa Pandemi Covid19 di Kota Manado

The purpose of this study was to determine whether the performance of elementary school teachers in Manado City was in accordance with the expectations of the parents. To answer the objectives of this study, researchers conducted research based on the quantitative descriptive method with Importantnce Performance Analysis (IPA) method analysis. The results of the research conducted show that based on the results of the calculation of the average performance appraisal (performance) performance of elementary school teachers in Manado City is below the average rating of expectations (Importance): 2.67 <4.21 and the performance of each variable of service quality. The results of the respondent's assessment score (suitability level) are below 100% (65.7% <100%) which means that it is not satisfactory. The interpretation of the Cartesian diagram can be explained as follows: aspects or attributes that affect teacher performance satisfaction, namely aspects of work quality (1) and aspects of communication. Otherwise. Aspects that are good and in accordance with what the community expects and their performance needs to be maintained (quadrant B) and the result is only one indicator, namely ability (4). In other words, there are achievements made by teachers, in this case, according to the parents, is the teacher's ability to carry out teaching. From the results of the research and data analysis, it can be concluded that based on the analysis of the results of the study, it can be concluded that the overall indicator of the performance level of teachers in elementary schools in Manado City based on processing and data analysis falls into the Low category which must be improved implementation.

Guest satisfaction level towards bartender services at the Melia Bali Hotel’s Tapas Bar

The purpose of this study was to determine the level of guest satisfaction with bartender services and efforts made by bartenders to increase guest satisfaction at the Melia Bali Hotel’s Tapas Bar. Data was obtained by distributing questionnaires that have been tested for validity and reliability, with a total sample of 60 respondents. Then, the data is processed with service quality techniques and important performance analysis presented with Cartesian diagram. The result showed that guest satisfaction with bartender services the Melia Bali Hotel’s Tapas Bar as a whole has shown good service as indicated by the gap of service quality scores. The result of the important performance analysis show more positive service quality gap scores than negative service quality scores.

Analisa SWOT Strategi Digitalisasi pada Era New Normal untuk Pertumbuhan Ekonomi di Sumatera, Indonesia

The spread of COVID-19 has almost never been predicted by any part of the world. This affects most business fields in terms of global supply, world demand, and the confidence of economic actors. The spread of COVID-19 has caused several business activities which become the driving force of the economy stopped due to government policies. The stay at home policy disrupts the performance of the business field, most of which conduct physical buying and selling transactions. And it has directly impact to a negative economic growth both globally and in every region of Indonesia, including Sumatra including 10 provinces within. For this reason, a SWOT analysis is needed to determine the best strategies that can drive economic growth. This analysis based on logics to enhance Strength and Opportunities, nevertheless at the same time could minimize weakness and overcoming Threats. The results of the position of the Cartesian diagram in this study were to diversify products / technologies both e-commerce and fintech and to carry out the results of the SWOT matrix strategy. After analyzing the SWOT matrix, the results in this study were to choose the S-T strategy, namely using strength to overcome threats.

PERENCANAAN STRATEGI PEMASARAN DENGAN ANALISIS SWOT DALAM UPAYA MENINGKATKAN PENJUALAN SEPATU ADIDAS DI PT. PANARUB INDUSTRY

PT. Panarub Industry is a company that produces shoes with the world famous brand, ADIDAS. This study aims to identify internal and eksternal environmental factors that affect the company's business and formulate a type of strategy that is appropriate and can be applied by PT. Panarub Industry in facing business competition. Therefore, companies must determine new strategies to be able to compete in the market. Data collection techniques used were observation, and documentation. To determine new strategies there are several analytical methods that can be used including the IFAS Matrix, EFAS Matrix, SWOT Matrix, and data from the three matrices are analyzed with Cartesian Diagram SWOT Analysis to determine the best and most suitable strategy to be implemented at PT Panarub Industry. Based on the results of the analysis using the IFAS matrix, EFAS, SWOT matrix and Cartesian Diagram SWOT Analysis, the strategy obtained is the strategy that is in quadrant I which means that the strategy used is the Strengths – Opportunities strategy which is also referred to as an aggressive strategy where the position it is a very favorable situation. PT. Panarub Industry has strengths and opportunities so that they can take advantage of existing opportunities. The implementation is maintaining the quality of shoes products, utilizing online marketing to market products by placing advertisements in online shopping applications, social media, and creating corporate websites, and increasing products that are more innovative and varied in order to compete with other shoes companies.Keywords: Strategy, IFAS Matrix, EFAS Matrix, SWOT Matrix, Cartesian Diagram SWOT Analysis

ANALISA PENINGKATAN PELAYANAN PEMBELAJARAN DARING (ONLINE) DENGAN IMPLEMENTASI METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFOMANCE ANALYSIS (IPA) DI SMA NEGERI 3 TUBAN

Dampak virus corona di institusi pendidikan yaitu pada proses pembelajaran tatap muka digantikan dengan proses pembelajaran online, dimana dampaknya guru dan siswa kurang berpengalaman, minimnya fasilitas yaitu handphone, laptop dan internet paket data dan menimbulkan masalah tingkat kepuasan siswa terhadap pelayanan guru pada media pembelajaran online. Untuk mengetahui tingkat kepuasan pelayanan dalam proses pembelajaran online menggunakan metode Service Quality (Servqual) untuk mengukur tingkat kepuasan pelayanan dari kualitas pelayanan berdasarkan Gap value and Importance Performance Analysis (IPA) untuk pemetaan diagram guna mengevaluasi dan memberikan rekomendasi untuk perbaikan. Lokasi penelitian di SMA Negeri 3 Tuban yang terletak di Jalan Manunggal No.14, Kab.Tuban, East Java Province. This research uses independent variable data, namely Tangibles (physical evidence), Reliability (reliability), Responsiveness (responsiveness), Assurance (Assurance), Emphaty (Empathy). The method used is Service Quality (Servqual) and Importance Performance Analysis (IPA).The results of the Servqual (Gap) value obtained the highest negative attributes, namely TA1 (-0.8), RL3 (-0.58), RS2 (-0.54), RS1 (-0.5) and EP1 (-0.5) . The results of the Servqual (Gap) value per dimension obtained the dimensions of responsiveness (-0.48), reliability (-0.33), empathy (-0.33), physical evidence (-0.32) and assurance (-0.28). ). The result of the calculation of the overall servqual value (Gap) can show a positive value of 0.05. The cartesian diagram mapping results obtained quadrant I attributes are TA1, RL3, and EP1.Based on the servqual (Gap) value, there are 4 attributes that are negative, namely the attributes TA1 (-0.8), RL3 (-0.58) and EP1 (-0.5) so that it shows that the service quality of the online learning process is unsatisfactory and cannot meet the expectations of students. Based on the Cartesian Importance Performance Analysis (IPA) chart mapping, it is found that the attributes are located in quadrant I, namely: TA1, RL3, and EP1. It should be done a maximum of no more than 45 minutes, not giving assignments simultaneously with other subjects, determining the day of assignment by making a schedule and giving space and opportunities to parents as assessors are the best things,Kata Kunci: Kepuasan Mahasiswa, Kepuasan Pelayanan, Kualitas Pelayanan, Importance Performance Analysis (IPA), Servqual

ANALISIS PERSEPSI KINERJA DAN ETIKA DALAM PELAYANAN PADA SEKOLAH GOLDEN BEE KOTA PONTIANAK

ABSTRACT Survey was conducted at Golden Been Kindergarten in Pontianak City with descriptive method. There are variables which consist of service performance which is limited to five dimensions. The dimensions of service performance are namely reliability, responsiveness, empathy, and manifestation. Due to the services which are given and done by the institution are not yet to be in accordance with stakeholders’ wishes, the main priority dimension of research variables is essential to note in order for the institution services to meet the satisfaction and requirements of all users. Based on Cartesian diagram mapping, the variables dimension is the ability of staffs and officers to give quick responses to complaints, service speed, attentions to complaints, ease in fulfilling the desire of service user. Whilst low priority is considered essential in the variable dimension of the payment time flexibility in case of unexpected delay. Keyword: service, service performance, priority, variables dimension ABSTRAKSurvei dilakukan di Taman Kanak-Kanak Golden Been Kota Pontianak dengan metode deskriptif. Variabel yang terdiri dari kinerja pelayanan dibatasi pada lima dimensi. Dimensi kinerja pelayanan yaitu reliability, responsiveness, empathy, dan manifestation. Dikarenakan pelayanan yang diberikan dan dilakukan oleh lembaga belum sesuai dengan keinginan stakeholders, maka dimensi prioritas utama variabel penelitian perlu diperhatikan agar pelayanan lembaga memenuhi kepuasan dan kebutuhan seluruh pengguna. . Berdasarkan pemetaan diagram kartesius, dimensi variabelnya adalah kemampuan petugas dan petugas dalam memberikan tanggapan yang cepat terhadap keluhan, kecepatan pelayanan, perhatian terhadap keluhan, kemudahan dalam memenuhi keinginan pengguna jasa. Sementara prioritas rendah dianggap penting dalam dimensi variabel fleksibilitas waktu pembayaran jika terjadi penundaan yang tidak terduga. Kata kunci: pelayanan, kinerja pelayanan, prioritas, dimensi variabel

Analysis of Definite Integral Material Topics for Improve Student Learning Using Apriori Algorithm

Definite Integral is one of the most important subjects in calculus. The use of integrals that must be studied is calculating the area and drawing curves based on the equation of functions. However, there are still many students have difficult to understand integral material, especially definite integral. Most students have difficult to understand Integral learning because they do not understand the basic and material that needs to be mastered. The purpose of this study is to find a pattern of relationship to the understanding the topic of integral material about calculation and drawing of integral curves using apriori algorithm. Apriori algorithms can be used to determine learning patterns and linkages between definite integral material. Apriori algorithms can be used to determine learning patterns and linkages between definite integral material. The results of this study indicate that understanding of the material is the topic of calculation with 1 functional equation and 2 functional equations, and the depiction of integral curves at X and Y coordinates with a confidence value of 96% and basic integral material such as understanding basic integral techniques, definite integral formulas, calculations and curve depiction on cartesian diagram coordinates X and Y with a confidence value of 76%.

ANALISIS KEPUASAN NASABAH ATAS KUALITAS LAYANAN INTERNET BANKING PADA PT BANK PEMBANGUNAN DAERAH JAWA TENGAH KANTOR CABANG PATI

<p><em>This research aims to </em><em>identify how to increase customer satisfaction of internet banking service quality at PT Bank Pembangunan Daerah Jawa Tengah Pati Branch Office with five dimensions of service quality which were tangible, reliability, responsiveness, assurance, and empathy.</em></p><p><em>In this research, the sampling technique used was purposive sampling technique. The data in this research were obtained from observations and distributing questionnaires to 100 respondents. Data analysis methods used are validity test, reliability test, satisfaction index test, satisfaction gap test and satisfaction mapping with cartesian diagram.</em></p><em>Based on the result of the validity and reliability test, the indicators like tangible, reliability, responsiveness, assurance and empathy are valid and reliable. Based on the result of the satisfaction index analysis, the weighting score of internet banking quality service is 4,219. That score is between 3,43 – 4,23 wich means Satisfied. Based on the result of the satisfaction gap test the increase of satisfaction established on the fourteen sub-indicators show satisfaction, and four sub-indicators show dissatisfaction. Meanwhile, when viewed from the cartesian diagram mapping result, there are four indicators that fall into the quadrant I, four indicators in the quadrant II, four indicators in the quadrant III, and six indicators in the quadrant IV.</em>

Analisis Tingkat Kepuasan Nasabah Terhadap Pelayanan PT. BPR Segara Anak Kencana Aikmel Lombok Timur

The purpose of this research is to analyze and know the level of customer satisfaction and also to know the elements of service performance must be improved again by the PT. BPR Segara Anak Kencana Aikmel. This study uses the five dimensions of service quality with a variable number of sub-15 sub-variables. Type of research used in this research is descriptive research with a sample survey method. Population used in this study is the customer of PT. BPR Segara Anak Kencana Aikmel in 2008 which amounted to 5307 people while the determination of the number of respondents is determined by the formula slovin, taking respondents used Accidental sampling techniques. This study uses a sample of 100 respondents. Method of data collection using questionnaires, and as a tool of data analysis, the author uses the Consumer Satisfaction Index and a Cartesian diagram. From the results of data analysis writer get 2 important result are: Quality of service at PT. BPR Segara Anak Kencana Aikmel based overall GPA in accordance with the customer response is expressed very well or very satisfactory. And based on the description of a Cartesian diagram, it can be concluded that the essential elements that should be raised again the performance elements of the existing services in Quadrant A, because in this quadrant are service elements that have not been implemented well by the PT. BPR Segara Anak Kencana Aikmel