scholarly journals Transition Countries And New Public Management: The Case Of Slovenia

2011 ◽  
Vol 5 (8) ◽  
Author(s):  
Stanka Setnikar-Cankar
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Ecological Processes ◽  
New Public ◽  
State Administration ◽  
Definition Of ◽  
External Reasons

Globalisation impacts on a country and its administration with a series of economical, technological, cultural and ecological processes. The modern state is seen as a modest state. The state must provide the necessary direction without hindering other activities in society. The shift from public administration to new public management involves a shift in the basic design co-ordinates of public sector organisation. Changes in the operating of public administration require new management policies. Abolishing administrative obstacles confronted by enterprises will reduce their operating costs. An efficient and well-organised public sector is in the interest of the economy. Reorganisation of state administration operations involves setting two important goals in the strategy of reform: greater productivity and better quality of service. Operating indicators are necessary for internal and external reasons for assessing the past and planning the future. New rules on public sector operations require a preliminary definition of operational standards, which determine the extent, quality and accessibility of services, measure results and establish mechanisms impacting on both the users and payers of services.

scholarly journals Accounting and the post-new public management

2018 ◽  
Vol 32 (1) ◽  
pp. 255-279 ◽  
Author(s):  
Ileana Steccolini
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Content Type ◽  
The Public ◽  
Accounting Research ◽  
Societal Relevance ◽  
New Public ◽  
Public Sector Accounting

Purpose The purpose of this paper is to reflect various pathways for public sector accounting and accountability research in a post-new public management (NPM) context. Design/methodology/approach The paper first discusses the relationship between NPM and public sector accounting research. It then explores the possible stimuli that inter-disciplinary accounting scholars may derive from recent public administration studies, public policy and societal trends, highlighting possible ways to extend public sector accounting research and strengthen dialogue with other disciplines. Findings NPM may have represented a golden age, but also a “golden cage,” for the development of public sector accounting research. The paper reflects possible ways out of this golden cage, discussing future avenues for public sector accounting research. In doing so, it highlights the opportunities offered by re-considering the “public” side of accounting research and shifting the attention from the public sector, seen as a context for public sector accounting research, to publicness, as a concept central to such research. Originality/value The paper calls for stronger engagement with contemporary developments in public administration and policy. This could be achieved by looking at how public sector accounting accounts for, but also impacts on, issues of wider societal relevance, such as co-production and hybridization of public services, austerity, crises and wicked problems, the creation and maintenance of public value and democratic participation.

G2C Marketing

2014 ◽  
pp. 67-84
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector’s principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

G2C Marketing

2015 ◽  
pp. 2183-2199
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector's principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

scholarly journals Information flows in relationships between public admin-istration and economic entities towards the concept of new public management

2018 ◽  
Vol 189 (4) ◽  
pp. 116-127
Author(s):  
Joanna Drobiazgiewicz
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Information And Communication Technologies ◽  
Public Management ◽  
New Public Management ◽  
Information Flows ◽  
Imple Mentation ◽  
New Public ◽  
Business Entities ◽  
Types Of Information

Due to the need for public sector reforms, a number of actions are being undertaken to improve the delivery of public services. New Public Management is one of the concepts that assumes the introduction of management methods and techniques modelled on the private sector into the public sector. In line with this new concept of customer manage-ment, service recipients are perceived not as supplicants but as customers. The aim of the article is to present the directions of changes in information flows in relations between public administration and economic entities related to the implementation of new public management. The article presents the basic assumptions of the New Public Management concept. Subsequently, the attention is paid to the types of information and methods of communication in relations of public administration with business entities. Electronic means are becoming one of the most important channels of information flow. The imple-mentation of modern information and communication technologies enables electronic da-ta exchange, creation of electronic documents, e-services and electronic access to infor-mation.

Reforms and identities

2017 ◽  
Vol 30 (2) ◽  
pp. 142-160 ◽  
Author(s):  
Beata Glinka ◽  
Przemyslaw G. Hensel
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Organisational Change ◽  
Foreign Born ◽  
Public Servants ◽  
Content Type ◽  
Data Coding ◽  
New Public

Purpose The purpose of this paper is to show how the identities of the employees of Polish public administration are shaped in the process of public system reforms. Design/methodology/approach The findings are based on interviews with 40 employees of the Polish public administration. The authors have used open interviews as well as projective methods to discover and explore beliefs and attitudes of bureaucrats towards their work and the system of public administration. The selected sample was diversified both spatially and systematically to reflect the diversity of organisations that constitute the Polish public administration system. Grounded theory was used for data coding and interpretation. Findings The study indicates that organisational change initiatives designed to enhance the quality and efficiency of public administration may have negative impacts on the identities of public servants and may lead to their increased incapacity. Rather than sparking entrepreneurial behaviours and transforming bureaucrats into managers, introduction of the rhetoric of New Public Management and New Public Governance in the Polish public administration has contributed to strengthening of classical dysfunctions of bureaucracy. Research limitations/implications The results imply that the understanding of organisational changes in the Eastern European public sector – which are usually studied through the lenses of regulation and economy – would benefit from more sociologically and historically oriented studies. The limitations of our results are associated with the adopted qualitative subjective methodology. Practical implications Foreign-born templates of reforms may appear to be logical and coherent but they rest on certain assumptions about identities and value structures that are not necessarily congruent with the identities at the adoption site. For that reason, successful reform projects need to consider and problematise the content and shape of culturally conditioned identities. Social implications Understanding of public sector reforms’ implication should lead to the improvement of change programmes as well as to the evolution of public administration towards a form more desired by the society. It is especially important as Polish society considers public administration as one of factors influencing (in a negative way) the quality of life. Originality/value The paper provides insight into public administration reforms in Poland and their impact on public servants’ identities.

scholarly journals The Legacy of Deferred Compensation in Korea`s Administrative Reforms

2012 ◽  
Vol 27 (2) ◽  
pp. 203-218
Author(s):  
Kim Dong Ryul
Keyword(s):  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Organizational Capacity ◽  
Deferred Compensation ◽  
The Public ◽  
Policy Performance ◽  
Administrative Reforms ◽  
New Public

While New Public Management is becoming an established program for improving the quality of public administration, this study redirects our attention to the merits of an older system. Some of the public administration mechanisms that were reformed with the advent of democratization and globalization are argued in this study to have worked better than their newer versions. Using the Korean example, this study demonstrates that liberal political reforms may be harmful for public management, contrary to the usual expectations about their benefits. In the Korean bureaucracy, the disruption of deferred compensation-attractive post-retirement employment as a reward for policy performance during one`s tenure as a civil servant-impaired its organizational capacity, as policy autonomy dropped and corruption increased within the bureaucracy.

scholarly journals MANAJEMEN KINERJA APARATUR SIPIL NEGARA DI INDONESIA: SEBUAH KONSEP MANAJEMEN PUBLIK BARU

2020 ◽  
Vol 3 (3) ◽  
pp. 53-60
Author(s):  
Bertha Lubis
Keyword(s):  
Performance Management ◽  
Public Administration ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Administrative Services ◽  
New Public ◽  
Management Concept ◽  
Results Orientation

New public management is a new concept in public administration science. This concept is results oriented, transparency and accountability of administrative services. Performance management is the key to results orientation. The Performance Management System is a record of the inputs, processes, outputs and results of government procedures. This helps to achieve the government's progress towards the goals. The Research goals to introduce the concept of performance management of the state civil servants in Indonesia as a new public management concept. The research used qualitative methods in the analysis of the research object. The results show that the bureaucracy that is complicated and still lacks quality of public services has become the curse of public administration science in Indonesia. The ASN performance management concept as a new performance-based public management is a breakthrough that can improve ASN performance which in the end has an impact on the performance of public services.

scholarly journals “Squandered in Real Time”: How Public Management Theory Underestimated the Public Administration–Politics Dichotomy

2020 ◽  
Vol 50 (6-7) ◽  
pp. 480-488
Author(s):  
Sarah L. Young ◽  
Kimberly K. Wiley ◽  
Elizabeth A. M. Searing
Keyword(s):  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
The United States ◽  
Management Theory ◽  
Public Governance ◽  
The Public ◽  
New Public ◽  
New Public Governance ◽  
Definition Of

The United States places great emphasis on the public administration–politics dichotomy, but what happens to public management when the dichotomy breaks down? The authors critically evaluate the public management frameworks, New Public Management and New Public Governance, in the context of two major public management failures: the U.S. State of Illinois Budget Impasse during 2015–2017 and the COVID-19 Pandemic. A definition of public management failure is proffered, and both public management frameworks are found to have polarized and opposing views on whether process or outcome should have priority in crisis. We question whether the two major seminal theories in our field are still generalizable when their assumptions about the dichotomy and political neutrality are challenged in times of crises. The polarized perspectives were found to contribute to the public management failures. Ultimately, both frameworks were found to minimize the political influences that public administration and public management operate under, leaving a need for a more holistic and realistic framework.

G2C Marketing

2015 ◽  
pp. 89-105
Author(s):  
Babak Sohrabi ◽  
Amir Khanlari
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Management ◽  
New Public Management ◽  
Customer Orientation ◽  
Relationship Management ◽  
The Public ◽  
New Public ◽  
The Relationship

Public administration has been challenged by “new public management” and “government redesign” paradigms. In addition, the relationship between government and citizen has been changed dramatically based on the mentioned paradigm shift. Customer orientation in the public sector is one of the changes originated from the private sector's principles and paradigms. Nowadays, scholars emphasize applying concepts and techniques of customer orientation in e-government. In this text, firstly, customer orientation and its importance in government activities, especially e-government, is described. Then, principles, applications, and experiences of citizen relationship management as a technique of customer-oriented governments are described.

scholarly journals Public management – the essence and selected concepts

2021 ◽  
Vol 199 (1) ◽  
pp. 155-163
Author(s):  
Monika Wakuła
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Public Governance ◽  
Public Sector Management ◽  
New Public ◽  
Starting Point ◽  
Definition Of

The paper is an attempt to characterise the most significant concepts of public management. The starting point for the considerations is definition of the term “public management”. Next, the author presents directions of the evolution of changes that have been taking place in public sector management. The last part of the paper outlines the assumptions of two modern concepts of public management, i.e., New Public Management and Public Governance.

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