scholarly journals MANAJEMEN KINERJA APARATUR SIPIL NEGARA DI INDONESIA: SEBUAH KONSEP MANAJEMEN PUBLIK BARU

2020 ◽  
Vol 3 (3) ◽  
pp. 53-60
Author(s):  
Bertha Lubis
Keyword(s):  
Performance Management ◽  
Public Administration ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Administrative Services ◽  
New Public ◽  
Management Concept ◽  
Results Orientation

New public management is a new concept in public administration science. This concept is results oriented, transparency and accountability of administrative services. Performance management is the key to results orientation. The Performance Management System is a record of the inputs, processes, outputs and results of government procedures. This helps to achieve the government's progress towards the goals. The Research goals to introduce the concept of performance management of the state civil servants in Indonesia as a new public management concept. The research used qualitative methods in the analysis of the research object. The results show that the bureaucracy that is complicated and still lacks quality of public services has become the curse of public administration science in Indonesia. The ASN performance management concept as a new performance-based public management is a breakthrough that can improve ASN performance which in the end has an impact on the performance of public services.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals Administrasi Publik Dalam Perspektif Islam: Kajian Pada Sistem Pemerintahan Umar Bin Khattab

2021 ◽  
Vol 8 (2) ◽  
pp. 17-24
Author(s):  
Nanda Herijal Putra
Keyword(s):  
Public Administration ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Islamic Law ◽  
Research Approach ◽  
Islamic Perspective ◽  
New Public ◽  
The Government ◽  
The Times

This study examines about public administration in an Islamic perspective, studies on the system of government of Umar Bin Khattab. The administrative system was not implemented before Nabi Muhammad SAW moved to Medina, after Nabi Muhammad SAW moved from Mecca to Medina, reading and writing activities began to be carried out among the Muslims and to build a government based on Islamic law. The development of the administration was increasingly rapid during the Caliphate of Umar bin Khattab. This research is a type of library research with a research approach using qualitative research methods. Literature research is research that uses data collection techniques by reviewing books, literature, notes and various reports related to the problem to be studied. Public administration as a discipline that is dynamic in accordance with the times. In line with the times, public administration has changed for the better in accordance with the demands of an increasingly complex era. In the western perspective, public administration has experienced developments starting from the old public administration paradigm, new public management, to the new public service. In an Islamic perspective, administration is known as al-idara. Administration in Islam refers to the Qur'an and its interpretations as well as hadiths and syarahs. The sources of interpretation provide an explanation of the signs of the Qur'an whose position exceeds the general rules relating to the order of people's lives. In the context of public services, excellent service is a must and obligation for both the government and the state civil apparatus. Public services are carried out based on Islamic teachings, namely the services provided must be good, honest, quality and trustworthy.

Electronic Service Delivery in the Local Indian Community of Visakhapatnam

2011 ◽  
pp. 664-669
Author(s):  
V. Venkatakrishnan
Keyword(s):  
Performance Management ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Indian Community ◽  
The Public ◽  
Electronic Service ◽  
New Public ◽  
Managing For Results ◽  
And Performance

New public management (NPM) conceptualised public administration as a business, to be managed with business-like techniques. Since services had to be assessed by the criteria of quality, efficiency, and satisfaction of citizens, the public sector had to reorganize its processes. As strong emphasis was on the services, improving their delivery was expected to facilitate achieving the above criteria. The terms of the NPM approach such as “customer focus, managing for results, and performance management” have become part of the standard language of public administration (Ali, 2001; Bekkers & Zouridis, 1999; Crossing Boundaries, 2005; Spicer, 2004).

Sustainable Value as a Tool for Performance Measurement of the Region

2018 ◽  
Vol 16 (4) ◽  
pp. 693-713
Author(s):  
Jan Fuka ◽  
Petra Lesakova ◽  
Robert Bata
Keyword(s):  
Performance Management ◽  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Corporate Performance ◽  
Regional Level ◽  
Public Servants ◽  
New Public ◽  
Sustainable Value ◽  
New Challenges

Public servants are confronted with the need to reflect the reality of the changing world. In past decades, managerial methods have begun to penetrate into public administration, which has gained the name of New Public Management . This approach has been criticized by part of both scholars and practitioners, because of the fact that it brings too many economic and managerial principles from the private sector. We think that New Public Management is still open to new challenges, but with emphasizing the values that are typical for public administration. The use of Corporate Performance Management using Sustainable Value methodology can be such challenge. The aim of paper is to introduce, modify and use Sustainable Value as a tool for Corporate Performance Management within New Public Management, for its use at regional level to measure the performance.

New Public Administration Understanding and Reform Effects as Products of Neolibal Management Concept

2020 ◽  
pp. 133-156 ◽  
Author(s):  
Eray Acar
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Historical Development ◽  
New Public Management ◽  
Transformation Process ◽  
Late Period ◽  
New Public ◽  
State Apparatus ◽  
Management Concept

Globalization has been a process that has deeply and continuously influenced societies and states in the late period of historical development. With neoliberalism, the ideological thought system of the process, all social organizations, especially state apparatus and public administrations, are affected by this process and continue to be affected. This transformation process, supported by its international organizations, has led to the preparation and implementation of reforms in order to adopt a new approach to public administration. This change in public administration has affected both public service understanding and public service delivery. It is a process that aims to provide the citizens/customers satisfaction by offering a faster, more efficient, and high-quality public service along with the new public management understanding. Current practices are questioned and improvements are tried.

scholarly journals The Legacy of Deferred Compensation in Korea`s Administrative Reforms

2012 ◽  
Vol 27 (2) ◽  
pp. 203-218
Author(s):  
Kim Dong Ryul
Keyword(s):  
Public Administration ◽  
Public Management ◽  
New Public Management ◽  
Organizational Capacity ◽  
Deferred Compensation ◽  
The Public ◽  
Policy Performance ◽  
Administrative Reforms ◽  
New Public

While New Public Management is becoming an established program for improving the quality of public administration, this study redirects our attention to the merits of an older system. Some of the public administration mechanisms that were reformed with the advent of democratization and globalization are argued in this study to have worked better than their newer versions. Using the Korean example, this study demonstrates that liberal political reforms may be harmful for public management, contrary to the usual expectations about their benefits. In the Korean bureaucracy, the disruption of deferred compensation-attractive post-retirement employment as a reward for policy performance during one`s tenure as a civil servant-impaired its organizational capacity, as policy autonomy dropped and corruption increased within the bureaucracy.

scholarly journals Quest for Improving Performance and Quality of Bangladesh Civil Service: Contemporary Practices and Recommendations

2019 ◽  
Vol 25 (1) ◽  
Author(s):  
Dr. Nazmul Ahsan Kalimullah ◽  
Dr. Jebunnessa ◽  
M. M. Ashaduzzaman Nour
Keyword(s):  
Performance Management ◽  
Public Management ◽  
Structural Adjustment ◽  
New Public Management ◽  
Civil Service ◽  
Vital Role ◽  
Performance Quality ◽  
New Public ◽  
The Government

Civil Service has a task to secure, support and improve the nation it serves. All over the world, each and every public and civil servant plays a vital role in fulfilling this task and so improving the lives of their corresponding citizens. Over the generations civil service has helped successive governments to overcome exclusive and complex challenges. Hence, performance and quality of civil service is very important. Improving performance quality of civil service is a public personnel management process by which the public organizations determine how effectively the employees are performing the job and improve performance to achieve the ultimate goals. Public sector organizations are playing an increasingly important role towards development of Bangladesh by providing a range of services. Bangladesh started promoting quality of civil service under the rubric of the ‘Structural Adjustment’ in the era of New Public Management. This paper attempts to analyze the present state and limitations of performance management and provide some suggestions to promote quality of civil service in order to improve the overall performance of the Government of Bangladesh.

scholarly journals Modernizing public services: subtle interplays of politics and management

2016 ◽  
Vol 12 (4) ◽  
pp. 547-567 ◽  
Author(s):  
Michela Arnaboldi ◽  
Irvine Lapsley ◽  
Martina Dal Molin
Keyword(s):  
Performance Management ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Content Type ◽  
Documentary Analysis ◽  
New Public ◽  
Government Websites ◽  
The Government

Purpose This paper aims to examine the trajectory of public management reforms in Italy. This experience indicates the complexity of managerialism in countries with a legalistic system and where public administration cultures have been, and continue to be, embedded in politics. Design/methodology/approach The analysis of managerial reforms in Italy was carried out with a documentary analysis. In addition to official reports and acts of parliament, the analysis was based on monitoring the government websites and innovative channels (e.g. Facebook) which communicated the progress of the later reforms. Findings The paper shows how modernization of public services has been a continuous priority in the agenda of the Italian Government across four phases: an early attempt in the late 1970s; a lively, phase for Italian managerial reforms in the 1990s; a later advocacy in the 2000s of a specific new public management (NPM) element – performance management; an after-crises reform aimed at reducing public expenditure. Originality/value The paper takes a historical and long-term perspective to analyse the success and failure of NPM reforms implementation in Italy. Differently from previous studies, this papers analyses NPM reforms in a longitudinal perspective, to show how the legalistic culture of Italy continues to affect the implementation of NPM reforms.

scholarly journals The effects of new public management on the quality of public services

Governance ◽  
2020 ◽  
Vol 33 (3) ◽  
pp. 461-475 ◽  
Author(s):  
Victor Lapuente ◽  
Steven Van de Walle
Keyword(s):  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
New Public
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