The Effect of Service Quality of a Local Festival on Visitor Participation Behavior : The Moderating Effect of Involvement - Focusing on ‘Festival to the World by Geoje Sea’-

2019 ◽  
Vol 13 (8) ◽  
pp. 55-67
Author(s):  
Soo-Yong Choi ◽  
Jeong-Hoon Han
Keyword(s):  
Service Quality ◽  
Moderating Effect ◽  
The World

scholarly journals Service quality, satisfaction and intention to use Union Digital Center in Bangladesh: The moderating effect of citizen participation

PLoS ONE ◽  
2020 ◽  
Vol 15 (12) ◽  
pp. e0244609
Author(s):  
Bikram Biswas ◽  
Sajib Kumar Roy
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Citizen Participation ◽  
Moderating Effect ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Intention To Use ◽  
Is Success

This paper examines the service quality, satisfaction and intention to use Union Digital Center (UDC) in Bangladesh: The moderating effect of citizen participation. The study intends to measure the quality of service on the basis of satisfaction by adopting citizen participation as a moderator. Theoretically this study has used DeLone & McLean Information Systems (D&M IS) Success Model. The existing studies of Bangladesh are mostly qualitative and the correlation between the quality of service, satisfaction, and desire for using UDC has not verified. This research has adopted the D&M IS model while measuring and verifying the service quality based on satisfaction and use intention. A structured questionnaire method was used and data collected from 499 respondents from 10 UDC of 10 upazila under 8 divisions in Bangladesh. Partial Least Square (PLS), a statistical method that emerged on the basis of Structure Equation Modeling (SEM), technique has been used while analyzing the data. The result of this study has showed the quality (p<0.05) of information, system and service of UDC affects citizen satisfaction effectively where the moderator of citizen participation is also significant. This paper has constructed on the basis of a model and empirical data to verify the moderating effects of citizen participation. To ensure the improvement of service quality of UDC all of the dimensions related to the quality of service should be modified, develop the administrative system and citizen should be encouraging to participate in all aspects of services.

scholarly journals CUSTOMER RESTAURANT SELECTION FACTORS IN VEGAN RESTAURANTS: AN EVALUATION OF ONLINE REVIEWS IN MELBOURNE VEGAN RESTAURANTS

2021 ◽  
Author(s):  
Anh Viet Le ◽  
◽  
Thu Huong Nguyen ◽  
Joel Francis F. Hernandez ◽  
◽  
...  
Keyword(s):  
Content Analysis ◽  
Service Quality ◽  
Food Quality ◽  
Qualitative Content Analysis ◽  
Online Reviews ◽  
The World ◽  
Selection Factors

Restaurants are constantly adapting towards customers’ wants and needs. Vegan restaurants have become increasingly popular, particularly in Melbourne, which is one of the fastest growing vegan markets in the world. While there is literature and evidence of restaurant selection factors in general restaurants, there are no specific studies in vegan restaurants. The aim of this study is to determine the customer restaurant selection factors in vegan restaurants by way of a qualitative content analysis of 5 popular Melbourne vegan restaurants with 10 reviews each. This study found that similar to general restaurants that serve meat, vegan restaurants are chosen mainly because of their food quality and service quality. Vegan restaurants must continue to build on the quality of their food and prioritize putting the same amount of focus on service quality, as poor service quality can completely tarnish the entire dining experience.

Service-Oriented Organizational Management System for an Information Systems Business

2014 ◽  
pp. 367-379
Author(s):  
Shoji Konno
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Management System ◽  
Organizational Management ◽  
Management Systems ◽  
Dominant Logic ◽  
The World ◽  
Service Oriented

Recently, the globalization of information system business has expanded all over the world. In order to enhance the service quality of the business, the authors examine adopting the “value in use” concept to a traditional organizational management system based on GDL. Now, they face the improvement problems, which are defined as transformation from GDL-oriented organizational management systems into service-dominant logic-oriented organizational management systems. In this chapter, the authors describe how to transform from the GDL-oriented system into the SDL-oriented management system by using the “value in use” concept, which is deeply related to service value creation.

The Influence of Tourist Characteristics on the Perceived Quality of Hostels in Portugal

2021 ◽  
pp. 221-240
Author(s):  
Beatriz Fernandes Duarte ◽  
Laurentina Cruz Vareiro ◽  
Bruno Barbosa Sousa ◽  
Victor Figueira
Keyword(s):  
Service Quality ◽  
Questionnaire Survey ◽  
Perceived Quality ◽  
Future Perspective ◽  
Original Structure ◽  
Online Questionnaire ◽  
Central Focus ◽  
The World ◽  
Quantitative Nature

The hostels sector in Portugal, despite its late appearance compared to other countries in the world, has registered an expressive development. However, the observed growth is not properly accompanied by research that supports and helps in understanding the sector and its future perspective. The chapter intends to be a contribution in this area, having as central focus the analysis of the influence of the characteristics of the tourists in relation to the expectations and perceptions regarding the service quality provided in a hostel in Portugal. The methodology used is a descriptive nature of a quantitative nature, based on an online questionnaire survey. The questionnaire essentially applies the SERVQUAL model, not fully following the original structure, presenting reformulated statements that are adequate to the hostel service in dimensions such as tangible aspects, reliability, empathy, promptness, and security.

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