The Effect of Service Quality of Restaurant Kiosk on the Intention to Continue Use: Focus on the moderating effect of perceived usefulness

2021 ◽  
Vol 33 (6) ◽  
pp. 375-394
Author(s):  
Soo-Yong Choi
Keyword(s):  
Service Quality ◽  
Moderating Effect ◽  
Perceived Usefulness ◽  
Intention To Continue

Electronic Government Services Adoption

2017 ◽  
Vol 13 (3) ◽  
pp. 38-54 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Positive Relationship ◽  
Graphical Representation ◽  
Moderating Effect ◽  
Perceived Usefulness ◽  
Electronic Government ◽  
Intention To Use ◽  
Perceived Service Quality ◽  
Government Services

This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model (TAM) was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant moderating effect on the positive relationship between perceived usefulness and intention to use e-government services. However, perceived service quality and perceived usefulness of e-government services were found to be positively significant in influencing the intention to use e-government services. The implications of this study are further discussed.

scholarly journals The Moderating Effect of Technology Acceptance Perspectives on the Formation of e-SQ and Service Satisfaction in Low Cost Carrier Airline

2014 ◽  
Vol 2 (2) ◽  
pp. 41-47 ◽  
Author(s):  
Muhammad Khairi Majid ◽  
Norhani Bakri ◽  
Nur Shazwani Laila Junaidi ◽  
Rahmat Roslan Buang
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Low Cost ◽  
Moderating Effect ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Service Satisfaction ◽  
Perceived Ease Of Use ◽  
Low Cost Carrier ◽  
The Relationship

As there is an increasing demand in public transportation and electronic transaction, the service quality of website determines the success of the service provider. Therefore, electronic service quality (e-SQ) plays an important role for any business involved in online transaction to attract customers. Customer’s assessment of e-SQ is usually based on their actual experiences of interaction with the website. According to previous research, there exists relationship between e-SQ and service satisfaction. The moderating effect of technology acceptance model (TAM) shows positive result. As e-SQ and TAM improve, this will, in turn, improve service satisfaction. However, the relationship between “e-SQ-TAM service satisfactions” has been found to be not consistent in the case of low cost carrier airline in Malaysia. With concern to further understanding of this area, the present study explores dimensions of e-SQ in low cost carrier airline context and their relationship with service satisfaction. Furthermore, the moderating effect of perceived ease-of-use and perceived usefulness (TAM) was explored. This study employed convenience sampling and questionnaire method to gain data; 392 completed questionnaires were gathered from Malaysia Airline Industry (low cost carrier) website users. The result indicated that e-SQ dimensions: customization, site privacy and aesthetic, efficiency, system availability and fulfillment constitute e-SQ for low cost carrier airline. Moreover, the result also illustrates that perceived ease-of-use and perceived usefulness (TAM) positively moderate the relationship between e-SQ and service satisfaction.

scholarly journals Service quality, satisfaction and intention to use Union Digital Center in Bangladesh: The moderating effect of citizen participation

PLoS ONE ◽  
2020 ◽  
Vol 15 (12) ◽  
pp. e0244609
Author(s):  
Bikram Biswas ◽  
Sajib Kumar Roy
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Citizen Participation ◽  
Moderating Effect ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Intention To Use ◽  
Is Success

This paper examines the service quality, satisfaction and intention to use Union Digital Center (UDC) in Bangladesh: The moderating effect of citizen participation. The study intends to measure the quality of service on the basis of satisfaction by adopting citizen participation as a moderator. Theoretically this study has used DeLone & McLean Information Systems (D&M IS) Success Model. The existing studies of Bangladesh are mostly qualitative and the correlation between the quality of service, satisfaction, and desire for using UDC has not verified. This research has adopted the D&M IS model while measuring and verifying the service quality based on satisfaction and use intention. A structured questionnaire method was used and data collected from 499 respondents from 10 UDC of 10 upazila under 8 divisions in Bangladesh. Partial Least Square (PLS), a statistical method that emerged on the basis of Structure Equation Modeling (SEM), technique has been used while analyzing the data. The result of this study has showed the quality (p<0.05) of information, system and service of UDC affects citizen satisfaction effectively where the moderator of citizen participation is also significant. This paper has constructed on the basis of a model and empirical data to verify the moderating effects of citizen participation. To ensure the improvement of service quality of UDC all of the dimensions related to the quality of service should be modified, develop the administrative system and citizen should be encouraging to participate in all aspects of services.

Enhancing Citizen Satisfaction Through Service Quality of E-Government in Thailand: Mediating Roles of Perceived Ease of Use and Usefulness

2020 ◽  
pp. 63-72
Author(s):  
Pitima Diskulnetsampita ◽  
Amonlaya Kosaiya Tuan
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
General Public ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Added Value ◽  
Perceived Ease Of Use ◽  
Citizen Satisfaction ◽  
The Impact

The aim of the study was to know the impact of service quality of E-Government (EG) on citizen satisfaction (CS). The aim was also to know the mediating roles of Perceived Usefulness of E-Government (PUEG). This study was conducted in Thailand. Out of the total 298 respondents of this research, 124 respondents were male, and 174 respondents were females, which means that majority of the respondents were females. Out of the total 298 respondents of this research, 23 of the respondents had completed their graduation, 143 respondents had completed their post-graduation, 122 respondents had completed their masters and ten respondents had other degrees. It has shown that how the perceived usefulness has helped the E-Government in different ways to be a part of the innovation and bringing new variations to the system. This can only be seen in effectiveness and cooperation of the general public which is a must for any system to run properly. The mediating role has added value and content to Citizenship and user satisfaction to the system. The ongoing processes of E-Government has gained vital interest of the general public which are ready to invest in self grooming so that they can be a part of online system introduced by the state.

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